First things fist. I do understand it's McDonalds and Customer Service is not their strong suit. However, the employees tonight thru the drive thru for sure did not want to be there and you could feel it through the intercom when I gave my mobile order number. It did not improve when I got my food, the service was still terrible or I would say it got worse. On top of the bad service my fries were lukewarm and soggy and the one thing I knew they couldn't mess up they did. I got a diet Dr Pepper and it tasted like cleaner mixed with soda. I ended up throwing it all away! The only reason for even a star was for the deep fried apple pies. read more

The food took an extremely long time to come out, and it was very frustrating to sit there watching while every employee seemed to be gathered in the back talking instead of doing their jobs. No one acknowledged us or even checked on the orders that were clearly sitting there ready, and our food was left out for a full five minutes before anyone bothered to bring it over. By the time we finally received it, several of the items we had ordered were missing, and on top of that we were given multiple incorrect items, including the drinks. It was honestly shocking how careless everything felt, especially since this isn't a complicated process. I've worked in this kind of environment myself, and I know for a fact it does not take that much effort to press a button, check a ticket, and make sure an order is correct before handing it out. What made the experience even worse was that the food we did receive was already cold, which clearly showed it had been sitting there unattended instead of being brought to us promptly. There didn't seem to be any sense of urgency, organization, or basic customer service, and no one apologized or tried to fix the situation once the mistakes were pointed out. The whole experience felt careless and unprofessional from start to finish, and it really left a bad impression. This was, without a doubt, the worst service I've ever experienced at a restaurant. I came in expecting a much higher standard and left extremely disappointed. Based on this experience alone, I can confidently say I will not be returning to this restaurant again. read more

McDonald's - Fast Food Near Me - Centerville, Utah

My son went to the McDonald's in Centerville to get a hamburger, drink and fries. He made his order but no one gave him a receipt so he stepped back to wait. 15 minutes went by and no one ever called his name so when he got to the front of the line again and explained to them that he hadn't gotten his food they looked confused. They were only speaking Spanish so they couldn't understand him. Since my son went on a Spanish-speaking mission he told them again in Spanish the best he could that he hadn't ever gotten his order and that he had been waiting for nearly 1/2 hour. So he stepped back to wait longer and about 10 minutes later he told them AGAIN that he hadn't gotten his order. They went on to help other customers but never tried to give him his food. He is a delivery driver and had a lot to do, plus he was so hungry just he ended up leaving and going someplace else to pay for lunch once again because he was afraid he would lose his temper and yell at someone at this point. He was going to just blow it off but it really made me mad when I heard this had happened. So when I called to explain this to two people at McDonald's the manager said if he didn't have his receipt they wouldn't give him his money back or replace the food that he was never given. This place obviously has SUPER messed up and dishonest (MIS) management! I've never in my life called a business with a complaint where they didn't at least make an attempt to make things right in this kind of situation. The management at the Centerville McDonald's literally didn't care whatsoever and just acted like they had no correct the mistake when I called to explain what happened. If you want to go out to eat GO SOMEPLACE ELSE. This place is definitely bad news and obviously DON'T care about their customers. read more

The food is average, I mean you cant expect much firm a Mcdonalds. But why is the Mcflurry machine always broken? The service is alright though but the trash cans are always full. Not bad but, could be better. read more

This McDonald's drive-through service is absolutely five star! I would go out of my way this location over any other. Great stop for breakfast - cheap, quick, tasty! Give these employees a raise! Great work on the sausage McMuffin as well. It was hot, melted, and a toasted bun- just perfect read more

McDonald's - Sausage McMuffin - Fast Food Near Me - Centerville, Utah

I have to say, the young man who has just started the drive-through super early in the morning, with the wonderful accent, is one of the nicest, thorough, and customer service oriented people I've come in contact with in a long time. Thank you so much for being so kind so early in the morning! read more

I LOVE THIS MCDONALDS! the service is quick and the food is always yummy. I come here every time and it never disappoints! the workers are kind and the wait is never long. read more

the ice cream machine was broken the food is under cooked AND VER DIRTY WEIRD SUS BATHROOMS the only reason it's in buisness is because it's cheap. read more

You want soggy fries and cold nuggets this is the place to go. Does not matter what time I go it is always cold and soggy food. Tried to give them another chance and keeps getting worse. Today they forgot the cookies. read more

Forgotten fries, sauce, and pickles. Employee at the drive threw asked me to repeat myself multiple times and still messed it up. Coffee wasn't the flavor I asked for. Overall disappointing. read more

This place is consistently gross. Here is my recent example. See the picture I attached. Why take off the wax paper that separates the uncooked meat.. paper tastes good. I get it, it's McDonald's.. it's fast food. But come on, there is a minimum expectation. I'm pretty sure Ray Kroc would lose his crap over something like this. read more

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Worst experience I've ever had at ANY fast food restaurant! My experiences at this location are usually very poor. I try not to go there but sometimes it's the most convenient so we gave it another chance today. It took 37 minutes, two trips inside to ask for my order (they had me pull up to a "waiting" stall) and they still got my order wrong! We are never going there again, I will go out of my way to avoid that location from now on. And you should too! read more

This place is gross. Never gets orders right. Staff is rude and I got a mosquito in my kids happy meal. Disgusting will not be going back read more

McDonald's - A mosquito in my kids happy meal - Fast Food Near Me - Centerville, Utah

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If I could I would burn down this place because it is a cesspool, when me and my wife ordered a large coke we got a diet instead and when we asked for a regular coke the lady walked away as she rolled her eyes at us and just straight up left so I don't recommend this establishment also p.s we didn't get the cheeseburger we ordered as well because apparently they don't know how to deliver. :) my wife is sick you never know when you might lose someone you love. You never know when someone's days are there last, just remember to be nice to everyone :( also the ambiance was very low brow and cold I felt unwelcome but anyways thank you for reading, god bless you and god bless America. read more

Food is always fine but service not so much. There is always a guy with long finger nails at the drive through who is in a mood every time I have come in. Never says hello goodbye and you have to do the whole talking at the drive through to get what you want. He just won't answer half the time haha. Never had that before, but besides him it's pretty chill. read more

They gave us the wrong order and forget things a lot. I've gotten the wrong order for the past 3 times and they didn't do anything about it

For Hell's sake...how hard is it to get the drive thru drink orders right. Large Coke...pretty easy...nope...They gave me a Diet Coke.

Omg funny. They do have an attitude about the drinks. They give you wrong one frequently and then act put out if you tell them about it. I have frequently noticed mistakes but this MacDonalds is better than the one in Farmington for sure. I'd say half the time they get it right so just check before you go. Usually the food is decent McDonalds fare, even if if its not exactly what you wanted. read more

It doesn't matter what I order here they get it wrong 80% of the time! Sodas, breakfast, doesn't matter. It's usually wrong! I ordered 3 diet cokes a couple months ago and two of them ended up being Dr Pepper. Todays drive thru order was a fiasco as well. I don't recommend stopping by here unless you are just going for $1 soda. Even then, I suggest you take a swig of it before you drive away. read more

Worst service I've ever had from this McDonald's and it's been multiple times! I asked the Mexican girl where my order was cause it was taking long and she never came back to me to let me know! The service is terrible!! read more

On our way to Lagoon, we decided to stop by and grab some food. They have a nice outside patio area, but no table numbers. We always use app to order so we chose the curbside option instead of the table number. 10-15 mins later, I was called out by an employee when I refilled my soda. She talked in a rude and loud tone and saying that I need to pay for the refill. I explained to her that we just ordered the food and still eating outside, and I have never heard that eating at McDonald requires to pay for refills. I even offer to show my receipt. However, I still got pulled over to the cashier register and the cashier didn't even know how to charge it. I also asked to get a receipt if I pay for it. The lady suddenly changed her tone and said she was just teasing me. Do you know how rude and embarrassed to be called out in front of other customers like I did something wrong? We love McDonald because of the charity McDonald House, but we'll never come to this location again. read more

Literally horrible costumer service, i was at the drive-threw for like 5 minutes waiting for someone to take my order i kept saying hello is someone going to take my order but got no response. I ended up pulling up to the window and the guy was on his phone. SMH DO BETTER!!!! read more

You know what kind of food you are getting when you go the McDonald's, so we'll leave that alone. Service is good, they are pretty fast and efficient. The things that makes this place stand out are the updated dining area and the sweet playland. My ankle biters love playing here. It's clean, bright and easily accessible for ages 2 and up. Another plus is that an adult can easily fit in the play structure to either assist or retrieve their children. No tubes to shimmy through. No areas where your child is hidden from view, a surprisingly important feature. Just give me a Diet Coke and I'll sit back and listen to the cacophony of crazy little ones screaming at the top of their lungs all day long. Oh, and free, fast Wi-fi! Nice! read more

McDonald's - Fast Food Near Me - Centerville, Utah

I never know whether to expect hot food or cold. With the long wait inside and the drive thru, I hope it's hot every time, but it isnt. Pretty slow inside service. Kinda slow drive thru. Friendly employees. Dirty bathrooms. Messy floor. Dirty, messy ketchup-covered condiment bar. And the biggest sin of all....cold fries. Husband reports men's room is flithy, all 3 soap dispensers are empty and ice cold water from the faucets. Hands aren't being washed properly it seems. Women's bathroom cold water also. I'm not sure how to help prevent spreading of sickness when the water isn't warm enough to help. I hope the employees have a better equipped hand washing station. read more

McDonald's - Fast Food Near Me - Centerville, Utah

The food was fresh and delicious, it's the best McDonald's I have ever had. And the timing was amazingly fast. I love that place!

This McDonald's is so random: the service and people providing it are half the time good and positive and the other half aren't. Can't really tell when it will be so take that into consideration when you do your night runs for the munchings. Apple Pay is there and the app works so great; except that the employees half the time don't know how to use it or at least that's what it seems like. The potential is there and my wife and I love the brand and food of McDonald's so we keep at it. PS guys get the curbside parking freed of those fools who park there and leave. read more

Service was fine. Food was cold. Water on the floor in front of the overflowing ice machine. Lids and straw wrappers all over the counter, completely overflowing garbage cans. By far the dirtiest restaurant I've ever seen. With that kind of attention to the restaurant, I couldn't deal with eating the cold food. No more appetite. Disgusting. read more

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always messing up orders and super slow don't recommend this locaction super bad experience at this location

Got to the drive thru window at 3am and they said they only accept cash 12am - 4am so good luck.... Just wanted a bite to eat after a 10 hour drive... read more

Ordered lunch online today. Arrived and waited for my food. When brought out she didn't have my drinks, when I told her about this she was confused as to why I wasn't given them at the window. I told her I ordered through the app and never went to the window. She seemed a bit confused, but said ok I'll be back. 4 minutes goes by, she isn't back so I go in searching for my drinks and she's taking orders from people who have gone inside to dine, so I have to wait longer because no one else is stepping up to help, she gets done and said "oh yeah,I'll go get those". So not only did I have to go in, which I ordered on the app and didn't want to go in, we had a cold lunch because no one could understand what happens when an order comes through on the app. I'm so disappointed in this location. Plus, They also have the most grumpy people who work in the morning, they never say anything to you, such as, hi, one moment, thank you, nothing, so I tell my self thanks and you're welcome as I leave, loud enough for them to hear me! Seriously, they could take some tips from CFA! read more

Every time I come here they never get my order in them that we will drive to always say oh it's your fault because you're not speaking clearly if you don't like your job don't worry if you can't make your customers happy and everybody who works in the drive-through is always fucking rude! read more

They have the lunch menu up in the morning when it's not available. Their soft serve ice cream is usually broken. They consistently miss items even in small orders. Luckily there's a Chick Fil A across the street and an In and Out right there. read more

Kid area was surprisingly clean, meals delivered to the table and the fries were perfect - hot and not overly salty. Better yet, the play area is open and tall enough you can actually see what they're up to and you can go in to collect them if you need to. read more

Slowest McDonalds drive thru in Davis county. I always go to the one on 2600s in Bountiful. It's not a rare thing to see people leaving the drive thru before ordering (sometimes even after ordering, before paying) because it's taking soooooo looooooong. Doesn't matter if it's breakfast, lunch, mid afternoon, dinner, or late night, it's always a 15minute wait from the time you drive up. Food quality? It's McDonalds. Not sure why we keep going back, must be the addictive ingredients because I always regret it afterwards lolz. Everyone hates their job here too, not many smiles going around. read more

I'd like to rate this higher but every time we come here the tables are dirty and the last couple of times the buns taste dried out and stale. Maybe the cooks aren't closing the bags fully to keep the buns fresher? It's fairly nice interior, just needs a better cleaning crew to keep it up throughout the day. read more

Not sure why they bother giving out table locators if they don't deliver your food to your table... We ordered our breakfast off the new touchscreen kiosk they have in the lobby. Grabbed a locator (#16), and paid with a credit card directly at the kiosk. Ten minutes later, I went to the counter to check on our order since my kiddo was getting hungry. To my chagrin, they called out our order number and slid me a tray across the counter before I had the chance to say a word much less ask about table service. I think they have a few bugs to work out in the kiosk ordering before I'd bother using it at this McDonald's again. read more

So I went through the drive thru tonight ordered a drink 3 hot and spicys and a large fry I had to repeat myself 3 times trying to place my order and I asked for sweet and sour sauces and turns out she charged me for just 2 sauces! I use to work at McDonald's as a employee and the first 2 sauces are complementary free and I asked for more since she charged me and she had a real attitude problem mumbling to herself. And never gave me my drink. Not going back to that kind of service and to the manager who sees this fire that girl read more

Worst McDonald's I have ever been to. I can't have sweet tea as the drink for a Happy Meal?? When I ask why, I am told it is because of the size of the cup. I have never had that issue at any other location. Then when I got my order, there was no yogurt in either kids meal. Then I dared ask for ketchup, and I was given 3 packets for 4 orders of fries. I dared ask for more, and I rudely was handed about 15 packs. This was the rudest person I have come across, maybe a service job is not for her. The ironic thing is I saw the manager a blonde guy standing behind her and not doing anything. I will never go back. Chik fillet and in and out are next door. I chose McDonalds because their line was shorter, and I was in a hurry. Next time I'll wait. The majority of the staff look to be middle eastern and related, maybe you can't fire your kids. IDK read more

Okay I work here and i know this restaurant isn't perfect but everyone trashing it is downright hilarious. Keep in mind we are constantly understaffed, we have 15 year old equipment, we are yelled at consistently by unhappy customers, and most the employees we have are lazy and just want an easy job but we cant fire them because nobody wants to work there. At sixteen I was scheduled 30- 39 hours a week with full time school that's ludicrous. Keep in mind we try our best. PS no McDonalds is fresh if you eat fast food its all frozen or canned if you want fresh food don't eat at fast food resturants. If we make a mistake tell us and we will always do everything we can to make it right all you have to do is ask. read more

We ordered two McGriddles today, and apparently you need to specify that you want an actual sandwich and not two pieces of bread injected with sugar, because that's what we got. Corporate indeed confirmed that you need to actually say you want a Sausage Egg and Cheese McGriddle or else they'll assume you just want the sugar bread, which makes absolutely no sense. If I want a Big Mac, would they assume I want three pieces of hamburger bun without meat? You get my point. read more

McDonald's - "McGriddle", apparently - Fast Food Near Me - Centerville, Utah