Customer Service is top tier here. This is by far the most consistent McDonald's we've been too. Food is always the way it should be. Just today we placed an order before breakfast ended and when we went to go pick up we realized we never received a code we just had the receipt and the order on the app and they remade our order with urgency during the lunch time hour. read more

I was in a good mood until I came across an employee at the drive thru. He had to check on an order for me but, it was such a hassle for him. I didn't mean to put him out. African-American male, really needs to treat his customers right. Especially locals! A smile would help too. Do better! read more

I don't think I'll be back to this location. There is an employee who claims to be the manager and he has been rude and messed up every single order I have placed at this location. Last night he literally threw my drinks halfway out the drive thru window. When I realized 1 of my drinks was wrong I'd already been made to feel uncomfortable so I just left. Mind you, these are orders I place through the app and then pick up. He snapped behind didn't have a physical receipt, just my phone showing my order and that I paid. Sorry McDonald's but if that's your team leader then I don't want to spend my money here read more

Living up here you get a mystery every time with this place ... I don't know why honestly girl is so rude and the food is so cold no pickles on my cheeseburger the cheese isn't even warm like nothing is warm at all . I wonder how clean it is in the inside read more

McDonald's - Cheeseburger - Fast Food Near Me - Big Bear Lake, California

I ordered doordash twice from them and both times i have had my order messed up. not to mention i found a hair baked into my pie! absolutely disgusted and disappointed! read more

McDonald's - Fast Food Near Me - Big Bear Lake, California

Horrible customer service and can't read apparently. I DONT CARE IF I ORDERED A CHEESEBURGER MEAL, IF I PUT NO CHEESE I DONT WANT CHEESE! Maybe if you had a hamburger meal I wouldn't have to order this way!. I come almost every other day and will not be coming back, Manager snapped back and gave attitude. You stood there and asked me 3 times if I wanted cheese on it. And I said no every-time. Plus my receipt stating I don't want anything but a plain burger. Get better employees. read more

The two lady managers who work there are so rude asking me if I have a problem after asking for there names they didn't have a name tags. I told them not to worry about I'll speak to someone higher up. She said okay what's your name so I told her. Just very unprofessional. I was told there names are Roxanna and Maria. read more

Food is from 2 days ago, they just warmed it up, the service is also bad, the time says they are open at 4am, I came at 4, but no one was on the drive thru, so I left, then came back again around 5am, still the same, I walked to the door it was locked, all the lights are on, maybe he was sleeping inside the office, then I came back at 5:30am. Still the same locked doors. After that I never came back since I have to work at 6. They should change the time on the actual openings. Not what time the lights turns on. This is on Saturday that I came. read more

I think it has good chicken nuggets and it is good because I saw 10 baddies in the bathroom

$9.05 for two small coffees. What a ripoff. I called a different McDonald's that's in the same county and it was $4.98 for two coffees. WTF????? We are just getting ripped off here in California. Who owns this McDonald's????? read more

this mcdonald's has long waits, the food is always cold, and the workers never seem to want to work

Worst fucking McDonald's ever was missing patties and items and it was disgusting never come here we didn't get any of the shit we ordered all wrong read more

If I could give him zero stars, I would worst customer service they couldn't hear me and I raised my voice and then they wanna tell me please don't yell at me maybe next time listen instead of trying to argue and not to mention almost 20 mins waiting on a dam order at this point I should of drove down to San Bernardino and they would of been faster and much better customer service was a gentleman who took my order read more

Probably the worse run franchise I have ever seen. Food was overcooked & sat bag long enough to steam the toasted bun. Management seems to struggle at this franchise. read more

I really like this McDonald's. As someone else said, it's very consistent. Food is hot, staff is friendly. Wait is short. I order very basic routine meals (Big Mac or cheeseburgers) with no substitutions and mostly use the drive thru. If I starred in a remake of the Super Size Me movie, this would be one of my go-to locations. It's the polar opposite of the McD's in Bishop. read more

Nice clean McD with clean bathrooms. Ample parking. Staff were friendly and helpful to someone who doesn't order from the app. Typical food and prep. No complaints. Had a couple teenage knuckleheads enter the restaurant and cause a disturbance which the staff handled professionally and discreetly. Kudos to the staff! Seems like post pandemic customers are more difficult and often take it out on innocent staff. The parents of those unruly teenagers need to handle their responsibility and parent. Get with it . read more

If I could leave zero stars I would. They literally get our drive-thru order wrong every single time we order from them. Which we do often because we are in sports and need to eat late in the evening. It's either we ordered an item and it completely is wrong. For example, we ordered chicken nuggets and got a hamburger patty and the chicken nugget box. We've ordered customized where it will stay on top that it is custom but you open it up and it is not. For example, we ordered a bacon double quarter. Pounder opened it up and it was a Big Mac. These are just a couple examples. I do not trust the drive-thru at all or not checking my items before I leave because I know for a fact they are wrong every time. Definitely do not recommend Big Bear McDonald's to anyone. read more

They gave my order to someone else and 5 different dashers were assigned. They refused to remake it and I wasted so much time waiting. Original order was around 9pm. It was canceled on me instead of just remade as I requested. By the time it was canceled and I had to reorder the price went up because their promo had ended. I finally got the order after 11pm and the food was cold. Absolutely awful experience. read more

McDonald's - Double quarter pounder with cheese. - Fast Food Near Me - Big Bear Lake, California

9 bux for two hot n spicy chicken sandwiches No thanks i will starve before i pay that much! read more

We ordered two sausage McMuffin with egg meals at the drive through. They didn't include the hash browns for either.

Fries taste like betrayal and burgers might stab you in the back if you are attempting to do good service for the public good.

Today, I bought a large soda and large fry. The fry package came half full and lukewarm. When I sent them back for being cold they accused me of eating half of them. read more

I had attempted to place an order through the Mobile App to pickup on 7/4/2023, between the hours of 2:30pm-2:45pm. After arriving between said times, parking in the Mobile Order parking spot #1 (there are 5 parking spaces to choose from at this location, located just across from drive through window pickup #1 (three windows in the drive thru lane). Upon arrival, I had started placing an order through the Mobile App, while parked in Space #1. After several attempts of trying to 'Pay' for my order, I would receive a red pop-up notification at the top of the screen within the app, stating that internet connection had disconnected and to try paying again. This went on for a good while. I had left out of frustration as I would need a confirmation code to pickup the order inside the place of business. I was never taken to the confirmation screen within the app, providing a code so that I am able to pickup my specific order. Arriving home in the evening from a days work, I've noticed in my email that I was provided a confirmation receipt for the order placed during my attempts to authorize the charge and a pending charge matching the receipt. I immediately contacted tech support from the app and started a case. Tech support and customer care is not able to find an order placed in my account for that day. They have tried reaching out the owner with no response. read more

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They keep downsizing! Wifey ordered a Deluxe Crispy McChicken. They used to be a good size sandwich. It's less than half the size now, and it was $6.79!!!! Very disappointed. Wifey says she won't eat here again. read more

You hold McDonald's to a certain standard. They're not supposed to be amazing, but they're supposed to be consistent. I can forgive forgetting my order. That happens. But the burgers were either cold or burnt. My family couldn't even eat them. The fries were stale and half quarter filled. And even so, an ounce of customer service would've gone a long way. Don't go here guys. Just. Don't. Management, do something with your employees, because they look like they need a hug. read more

McDonald's - Seriously? When I said they forgot my order, they must've seriously have forgotten. Burnt buttermilk chicken - Fast Food Near Me - Big Bear Lake, California

Stopped by for breakfast this morning everything was cold. Typical McDonald's they keep raising the prices and give sub-Par quality! Disappointed when you can't even get a hot meal. I guess I was expecting a bit too much from Mickey D read more

The building was super clean and the employees were fast with my food! I ordered my fries at the kiosk and they were ready within two minutes! They were the freshest fries I've ever had and they were DELICIOUS! They were soft and salty and everything I could've asked for! I wish I wasn't just visiting bc I would go back everyday for those fries! read more

I waited in the curbside spot for 15 minutes for a very simple order watching DOZENS of drive through customers order and get their food. After 15 minutes I went up to the restaurant and asked if they were ever going to bring out my order. They argueed with me that they never got the order, but then they showed me a receipt with my order printed on it, so I don't know why they would be saying that they never got the order. They eventually got me my order, but never once apologized for the horrible service. They can literally see me sitting in the parking spot from the drive through window so there is no excuse for making me wait that long. read more

My family stopped at this McDonald's on our last day at big bear before we drove home to Las Vegas. We didn't anticipate a quick breakfast to go as awful as it did. I spent $40 on breakfast to eat outside with my family on the patio area with our dogs. The patio was very nice, clean and a good option for us since we had our two puppies. I went inside to place my order on the kiosk and it had me type my number for my table placard. Once I placed my order, I went outside with my family and put my number on the table. 20min later, no food still, my husband went inside and kindly let them know we were outside incase they couldn't find us. He was immediately met with attitude from a Hispanic lady (possibly pregnant) who refused to look at my husband unless he had the receipt. He came outside irritated, so I went inside to show them our receipt. Our food was sitting on the back counter all over the place. They forced this very kind black gentleman to help me and refused to acknowledge my existence. The Hispanic lady proceeded to talk badly about me in Spanish to her male Hispanic coworker. They did not know that I speak Spanish so I asked if there was a problem that they'd like to address me and not to each other. They both refused to even turn around and look at me. The black gentleman than helped was incredible. He was the only good person that works there and clearly needs a raise. Shame on you McDonald's and your costumer service. Definitely would not recommend going here during your trip to big bear. If I could give them zero stars I would. read more

terrible service wrong food asked for no pickles are they gave me a lot of pickles and tomatoes don't go to this place they are mean

if i could id give this mcdonald's 0 stars. the manager was very rude and unprofessional. they forgot a GREAT amount of our tiny order. we ordered the breakfast #8 and it was missing our hash brown. in addition, we had ordered another hash brown separately and they forgot it TOO. we ordered 2 oatmeal's and we got only 1. when we went to complain about it, the manager was giving us dirty looks which left an unpleasant experience overall. he also raised his voice. they get mad when THEY forget OUR FOOD overall. i recommend supporting local businesses in big bear instead of this fast food chain. oh and they didn't drop our food off to us, we had put "for here" and even had those number sign thingys. read more

The service here has gone down very quickly. I just left and the "manager" I assume, an older white male, does not care about providing good service and is not fit for his role. The store closes the app, even when they are still open inside! He kept directing people to kiosks that did not work. Even when directly asked to help with an order he refused and said to use the kiosk. After trying the kiosk, I waited 10 minutes to be helped at the register. This was slow food, not fast food. I had two orders and he still said I couldn't get more than three sauces, even ketchup!! On the app, you can order as many sauces as you want. This was an awful experience. As a local, I know past management has been better. I will not be coming back to 1 star establishment. read more

The worst employees on the planet. Went to the drive-through couldn't understand a word that miss let's roll our R's was saying. No problem it's not busy. I'll go to the window went to the first window. No one was there. No problem went to the pick up window no problem so I asked if there was a substitution for the hashbrowns in the breakfast combos. Trying to lose weight lol so I asked OK I'll just get the sandwich and coffee if that's a different price if it's the same exact price in the combo, I'll get the combo and I'll take one bite lol so come to find out, you can get the sandwich and a senior coffee For about 650 sounds good. I asked how much the combo was nine dollars and something oh shoot no OK just the senior coffee and egg McMuffin. The credit card to the girl and she tells me it's like $10 like no no no I just wanted the sandwich senior coffee. She didn't like that so she redid it OK fine and by the way, there was no one behind me so I wasn't blocking anyone during this conversation, so my egg McMuffin had also asked for a glass of ice. She says in a very nasty manner have a nice day and slams the window. I don't have my cup of ice so I honked the horn. She wasn't about to come back so I just honk my horn, so she finally comes back with a cup of ice. I said you're a bitch and she's like you can't call me that I guess you are and you are a bitch long story short I refuse to move my car until she got the manager who stood there dumbfounded, like she thinks these people are good employees. I told her to train these creatures. Of course you can't do an exorcism so there's no hope for The Bitch.. just go someplace else. Do not try to get food from these idiots is shocking less than two stars at a drive-through a chain that speaks for itself. read more

This place is horrible. It wasn't busy (at all). I ordered x3 "hot" cakes and sausage meals and paid a little over $21. I asked for extra syrup and got a look, a d told to pull to the front window (after pick up window). Same female employee I asked for extra syrup handed me my bag and walked away. I checked and no extra syrup; I had to walk back in. When we did eat our pancakes they were disgusting. One pancake in each meal was warm (top one), the other two were refrigerator cold, on ALL 3 meals. The sausage was cold on 2 of the meals, and room temperature on the last. Clearly no management or quality control. We'll not ever go back. Huge waste of money. read more

Worse McDonalds I ever when too! Oven broke at our airbnb we came here late around 9pm! We paid $53 on food! They do not offer promos like other McDonalds! Ordered 2 large 4 McChickens, a happy meal, 3 double cheeseburgers and the large fries were 1/2 empty! I paid $53 for this shit! And they can't even fill the fries as they should! read more

Wish I could give ZERO stars!! I kept going back thinking it's going to be ok. I'm not sure who the woman with long brown hair is, but what a rude asshole. We walked in, stood by the register and she talked to us like children..."Place your order at the kiosk!" Turned with a cocky ass attitude and never looked back. No greeting just scolded. You are working at McDonald's, bring your attitude down it's not rocket science. We walked out. Just as well because while we wall know it's McDonald's, this one in particular is just bad. Fries are always cold. Orders always wrong. It's constant. read more

The only McDs that's worse is the one that interpreted 'a plain hamburger' as nothing but a bun and ketchup. I ordered the new adult happy meal and a strawberry pie. At the window I got charged for 2 kids happy meals and 2 strawberry pies. They reversed the 1 happy meal but i got back to the cabin and had a literally 1/2" thick cheeseburger and 2 APPLE pies. Get it together ppl! read more

I can not believe the disrespect from this location. I came here once before and believe will be the last! First and foremost, I believe there are alot of young adults that earn the title to become of a certain stature. But when I deal with the foul mistreatment from someone that is supposed to be the manger it's not cool at all! She wouldn't even tell me her name but claims she is a manager. She was a young lady with blondish brown hair and color eyes, And yes I'm gonna go into description hoping this matter gets the attention it needs. Hopefully we can remove the people that give customer service a bad reputation! read more

My friend ordered a spicy McChicken with cheese and all she got was the bread, cheese, lettuce, and mayo. How is it even possible to forget the main ingredient in the sandwich? It's literally in the name... read more

McDonald's - Spicy McChicken with cheese - Fast Food Near Me - Big Bear Lake, California

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Worst service ever. Spent $82.88 on breakfast sandwiches for my family and everything was wrong. Taking the order the girl was obviously struggling to comprehend, even when we double ensured they were McMuffins at the window... and after getting home we find out there's not one correct item other than hash browns, so we called the store. Elena the manager said there's nothing they can do but refund and recharge the entire order, make us drive all the way back with the old food and pick up the new, with more charges to come. Also made us wait a solid 20 minutes the first time. Elena was extremely rude and unapologetic, and hung up on me when I said tried to pass the phone to my sister. Worst customer service I've ever received at a McDonald's location. The food is already not much to come back for, however, I've never had someone so nonchalant about ruining an entire $80+ order. If you're looking for a quick eat I would NOT suggest this place. I'm so sorry this is the only McDonald's near the lake I would hate this to be people's only option. Even while picking up the food they were annoyed that they still couldn't get it right. We had to explain to Elena for quite some time what we actually ordered. She had us wait at the last window, when finally a man in a button up quickly just handed the food and closed the window immediately. Hopefully they didn't spit or cough on our food because they were UPSET! read more