Creative and thoughtful The drive-thru lane had a trash bin on its left side. This makes it easy for drivers to throw away trash. I have never seen a McDonald's store do this before. read more

Went to the kisock the tap to pay didn't work waited infront to get help there was 2 old lady's infront of me they got helped and i stood there for about 5-10 minutes never got helped nobody talked to me and guess what i did walked tf out because my not gon waste my time just for a 4$ drink and some fries waste of my time. read more

I just stood inside for 5 minutes at the register ignored by employees. So I left. You failed again The lack of service at places like are this is one of reasons why everyone is moving even further out, good job. read more

Quick stopped for burger and it was not what I expected. The burger was cold and fries were soggy. The coffee was not that hot.

So me n my husband ate dinner the food great the dining area is messy they don't clean it like spot mop sweep or clean tables take the numbers for tables so people can eat in DO BETTER MC DONALDS read more

Very poor customer service. I used the app for the first time and asked an employee behind the counter about how to get the code for my rewards off my phone and they just directed me to use the kiosk. Not helpful at all, very dismissive. I eventually figured out how to do it myself, but really I should have just left..The food was not prepared well. The steak was totally unseasoned, and the bagel was not toasted at all. The whole visit was just disappointing. read more

Ordered 4 meals. 1 was a big Mac. Didn't receive the big Mac at all and the large fries were half full. Like literally halfway down the box. When a big Mac meal costs around 12 bucks, this sucks. Especially when I have to drive BACK to try and tell them in rush hour to get my food. Would really like a complimentary card for the trouble. ​​ read more

I've frequented this McDonald's now numerous times and have had a good experience each time. Hopefully this review doesn't jinx it! I come primarily during breakfast on the weekends. The drive-thru window moves quickly. The cashiers have been friendly. Their sausage egg McMuffins have always been warm and toasty with each component stacked reasonably on top of each other. Their hash browns have consistently been hot and crispy, as if they just got out of the fryer. There haven't been any errors with my orders (including some of the larger ones). It's a McDonald's that does things right, what else can a cat ask for? read more

So I just wanted to note that I tried to send this complaint to corporate via McDonald's site, but once I was done, the complaint would not submit. I gave this experience two stars because my meal was actually correct and tasted pretty good, but the server himself could have easily gotten 0 stars by himself. I visited McDonald's on the morning of 8/22/19 at approximately 6:30 a.m. I ordered my meal and proceeded to the first window. The nice cashier woman that I've encountered many times before was pleasant. She gave me my receipt and I approached the second window, thinking that I would get my food and go, but I watched my food sit for what seemed to be a good minute. A male worker, whom was less than enthused, handed me the bag. I then asked for a simple cup of water and could instantly feel him seething. He looked up at the order screen to check to see if I had requested water beforehand. I didn't, but how long does it take out of your day to put ice and water into a cup? He had major attitude and without a word he closed the window and walked away. It took about another minute before he returned. He opened the window, and without a word, handed me the cup and shut the window. No straw. No thank you. No anything. I'm not asking you to be the happiest person in the world, but at least have some common manners and customer service skills. Anyways, I didn't make a fuss about not having the straw, so I just left. After finishing my meal, I opened the cup lid and before taking a sip, looked at the water and noticed that it was dirty! Black specks floated in my cup! Disgusted and without thinking, I dumped the water out, only to reveal A DEAD NAT/FRUIT FLY in the cup! I couldn't believe it. I posted pictures with this review to show that you have to be careful with people that have bad attitudes whom work in customer service. I wouldn't doubt that he put dirty ice or water in my cup. Very unhappy. read more

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McDonalds , 2107 E. Joppa Rd. Ordered two quarter pounder with cheese, meat was raw when i got home. If my parents had eaten the food they most likely would have gotten food poisoning. I went back to the store and money was refunded. No apology. I was told to throw the food away, so they must be used to receiving these types of complaints. Pissed Off Customer read more

Terrible customer service. Sat at drive through speaker, never was acknowledged. Tan out of time, had to get to work, drove away. I won't make the same mistake twice. Not going back there. Complete water of time. read more

This is about the laziest most unintelligent service staff at this McDonalds on E. Joppa Rd. I was on my way home this morning around 1230 am, when the mood for Mickey D's Fillet O'Fish sandwich offered at this food joint. I placed my order for two sandwiches and a large fries, love the fries as well. Took a few minutes to pay and wait for my food. I was behind a White Honda CrossTech. It seemed that they made a mistake with their food order as well. Me, being a trustful person was given a bag thinking, worst mistake I ever made, that I had my right exact order. We'll, as it always seems, food coming from this specific McDonald's, is always WRONG. I don't what is going on in this particular store but the competence level of the personnel in this place is atrocious! The personnel can't ever get an order correct, to the right party. I was home before I looked into the bag to my surprise, found a 20 piece Chicken Nugget box, with sweet and sour sauce. Not even a fries. Totally wrong order. I've never experienced such inattention to detail to at least get the freaking order correct. Please, to avoid any and all headaches or anger to the 10th level of hell, AVOID THIS STORE AT ALL COSTS!!! It will cost you less grief in the long run. Wish I could use minus numbers for this store for it would get a negative 10 on the scale. Be forewarned to this E. Joppa Road location is the ABSOLUTE WORST SERVICE OUT OF ANY I PATRONIZED IN THE PAST read more

Worst McDonalds in the area. Managnent has time to come outside, scold you for being impatient and threaten to call the police on you after you've waited 40 minutes for a curbside order, but doesn't have time to actually bring the food out which has been sitting ready on the counter for 25 minutes. Garbage McDonald's, avoid like plague. Food was ice cold. read more

It is just ok here. When they first remodeled, the staff were dressed and were presentable looking. Now I cannot say that. This one is closer to me, and what can I say they do have the best fries than most fast food restaurants except Chick fil a is up there as #2. But any way, the drinks/condiments area is never clean or upkept. read more

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If I could give 0 stars I would. We went to the drive up to order caramel sundaes last night. The person told us they would check to see if the machine was working. After 5 minutes they came back to take our order. We stayed we wanted the 2 caramel sundaes still. They checked after they stated they forgot to ask if it was broken. We were informed it was broken. We asked if they didn't clean the machine and we were informed that was the reason. This is not the first time your machine is "BROKEN ". read more

This is the worst, most incompetent McDonald's ever. Stay away, far away...20 minutes in the drive through line then had to go inside to get the "food". read more

Where to begin... I guess I should start by saying, if I could give a 0 I would. This McDonald's is just awful. It is so bad that I just went home and cried after my last visit. When I say last I mean, I will NEVER go back. We are new to the area and this is the closest McDonald's to my house. I am not really a fan of McD's but my son loves him some nuggets and smoothies. The first time I went they had me pull up to wait on the smoothie. After about 5 minutes a girl started a slow stroll out to my car, cell phone in hand with eyes fixated on said phone. Once she FINALLY reached the car she extended her arm slightly to reach my window. Not even looking up or as much as a slight glance of the eye she flipped her hair and turned around for her journey back to the building, still fixated on the phone. The second and last time I went to this location there was someone at the outer order screen but not the inner. So of course I went to the inner. I sat and sat. Finally someone said, "Can I take your order". I proceeded to give my order and then there was just dead air. As I was giving my order someone had pulled up to the other screen. While I sit with silence I heard someone outside talking. I looked over and they were giving their order. Then another, and another. Now there is a line about 5 cars deep behind me. Finally, someone comes on and says "Can I take your order". I was like, "um... Yeah, we already did that and then I watched 3 other cars pull through". Then she was very rude and said, "What do you want to order?!" I tried again to tell her I had already ordered but she just repeated herself very loudly. So I repeated my order in a calm matter to which she said that the smoothie machine was down. So now I'm just getting nuggets after all this wait. Oh but she did let me know that only one person was there to take orders. So I guess that means they can only help at one of the order screens??? I have had nothing but long waits in stupid lines since I've moved to this area. When I say stupid it is because I have worked my entire career in customer service. I can see what these transactions are and none of them should be taking as long as they are. So when I got to this McDonalds and was treated as poorly as I was that was it for me. I was spent. I just went home and cried over the emotional stress of it all. Just as customer service representatives are asking customers to be kind, they have to remember it goes both ways. Treat others how you would like to be treated. read more

Service sucks 99.9% of the time, food is okay. I mean it's McDonald's so I can't really complain. But yeah ik all to well service workers hate their job usually but this place has at times made me want to stay in my house and literally not ever go back to McDonald's or any place again. Although that 0.01% of the time was tonight. Walked in and staff was actually very chill and funny. Got my food and it was say better than usual. Such a rare occurrence I literally had to right a review about it Those 2 people deserve a raiseeeeee bc the fries were so nice and crispy and THE COKE SO CRISPY read more

How hard is it to order a double cheeseburger plain with extra cheese and receive the order correctly? At this location it's incredibly hard. He it together!!!! read more

What can I say...when this McDonald's says "24 hours", they mean it. Even if new employees shut you down 30 minutes into the drive-thru, someone wonderful will redirect you, take your order, give you food with a smile, and ascend directly into heaven where they belong. This McDonald's cares. This McDonald's loves you. They call it a happy meal for a reason. read more

Not even an hour ago. We finished paying for our order at the drive thru and pulled up to the "pick up" window where we received our sodas. The guy at the window told us to pull up to "spot 2" for the "reserve for drive thru" area of the parking lot. There was one car ahead of us at the awning of the building and another parked at "spot one" in the reserved area. So we pulled up to spot 2 as we were told. Both the other cars waiting received their orders maybe within 5 min. Totally fine, whatever. A girl comes out 5 min later to give us our order and first words out of her mouth were "you were SUPPOSED to park under the awning!" We were bewildered and said "what??" She gave us a look and said "Well it's RAINING!!" I went "uhh okay?" and we left. But I'm fuming!! If there was some form of miscommunication inside, that was not our fault. I understand it was raining but we pulled into the spot we were told to. I don't want to sound like a total Karen, but I have worked in retail/customer service for almost 10 years now. I get that we have bad days sometimes and miscommunication isn't unusual and can be annoying. But DO NOT take that out on the customer! If it's really needed you can ask them their side of the story to figure out where the hiccup occurred so it won't happen again. But that attitude from that girl was AWFUL!! Needless to say we will never return to this McDonalds. read more

Love this McDonald's! Newly renovated... dual-lane drive-thru Lots of old people congregating here in the morning with their purchase of senior coffee... seems to be the same crew too! Pros -gets your order/special requests/food modifications right -bright and clean -friendly staff/patrons Cons -prices a bit on the higher side for McD, especially being in the county read more

McDonald's - Front Counter - plenty of people coming here in the morning taken on Oct 20, 2014 - Fast Food Near Me - Baltimore, Maryland

One of the wort fast food places everything's overpriced but not that good, the people are rude and always get my orders wrong and today I went and they forgot my ice cream no receipt and they where arguing with me almost every time I go the order is almost always wrong very disappointed McDonald's, I definitely recommend Chick-fil-A read more

They were friendly this time but I wish they would learn the difference between a double cheeseburger and a McDouble! I paid for a double cheeseburger and got one piece of cheese smh...this isn't the first time they've done this either read more

The manager looked me in my eyes, said the order that was charged to my card didnt exist, then proceeded to turn around and hand it to me when i showed the receipt. I was so confused. She said there were no orders but mine was literally right next to her? Odd. read more

Don't ever come here for breakfast. Those people seem to come here because Chick-fil-A is has a long line. But, at least at Chick-fil-A they know how to handle their multiply over abundance of business. I've been sitting here for 20 minutes it in the drive-through and three cars have already left the line because of the weight. And there's is every day... read more

This is truly the worst McDonald's I've ever been to. The staff just don't care and half the time they won't even take the order if it's past 11:00. Came in at 11:30 and they took my order. 30 minutes go by I pull up to the window and they take my order again. It is now 12:15 and just received my food. The woman who works at night must be shooting H because she just kept repeating what I was saying over and over and not doing anything. read more

This is the worst McDonald's that I have ever eaten at I decided to get a double fish fillet with extra tartar I got a single fish fillet with no tartar my wife's fries were unsalted I got a vanilla sundae and a Mc flurry cup and a cinnamon roll that wasn't even heated up don't eat here don't waste your money read more

I recommend not going here ever. Every time I go here they leave something out of my order. The employees are all fairly rude, like we are inconvenience them by ordering food. I and my entire family have decided to never go here again. read more

Worst McDonalds in the area. Service is slow, soda always either out of syrup or flat, fries are soggy most of the time and managment just doesn't really care. read more

If you can imagine, that's grease on my bag. Ordered a sausage egg and cheese McMuffin meal. Drive away with this on my seat. Pick it back up because my hand was greasy. Bag is soaked with grease. Right in trash except for soft drink. No reason to hand this to any customer. And was asked to pull forward and wait for this mess at 8pm at night. I know what did I expect ??? read more

McDonald's - Fast Food Near Me - Baltimore, Maryland

NEVER GO HERE!!!!!!!! The staff is rude and lazy. AGAIN THEY ARE RUDE AND LAZY. I simply requested my sandwich plain with ranch only and they told me they can't do that. Even though they did it two nights prior. They leave the microphone on for the drive thru and curse and talk. Also they are apparently open 24/7 however on two occasions I have gone for dinner around 830 pm, physically saw the staff outside smoking, they answered the drive thru by saying they are not open "at the moment ". REALLY!? closing the restaurant for a smoke break. Must be nice. This is ridiculous and professional at all. I'm never given straws or the condiments I ask for. Maybe I'll get a job there so I can get paid to littering do nothing. read more

How the heck can McDonalds get the following order wrong: 4 Piece Nugget Happy meal, bbq sauce, coke with extra fries. How!!!!!! If not for my 5 year old I would never waste any money on this company. They are horrible. Not just this one but all the ones I've ever visited in the area. read more

Man this is gotta be the worst McDonald's in the area, sat for 20 minutes waiting for someone to take my order and nothing. Drive past the window there's a worker just sitting there doing nothing. Stay away from this place! read more

Purchased a fish filet meal today and the bread had black spots/mold on it. Didnt notice until after I took a bite. Called the manager and she offered to give me another meal. No thank you! read more

McDonald's - On my fish filet sandwich 4/11/20 - Fast Food Near Me - Baltimore, Maryland

Greasy food and most of the staff is rude. One time, I waited in a line of four cars for over 20 minutes, and they were just standing by the window on their phones. Wouldn't recommend read more

Worst chicken sandwich. Don't waste your time buying. Doesn't seem like really chicken. Waste of money. Warning don't try chicken sandwich.

This has been a good quick meal in the past. Today it was not. Another customer and I waited while employees walked past us. the manager saw us standing at the counter and walked away. Only one register was open at lunch time. It seemed all the attention was on the drive thru. When I finally got my meal, I was not given a cup for my drink. The wait staff argued and I left. At least the food was hot. read more

There was an issue with our order somehow disappearing in the newly automated system but the management was swift to correct the issue and was more than accommodating. Very clean and new seating is very inviting. read more

I went to this McDonald's on a Friday night bc I new they were 24 hrs. It was roughly 12:15 and there was one car ahead of me. I waited, not exaggerating, for 15-20 minutes. After a few minutes I was blocked in by other cars and could not leave. People were honking and even getting out of their cars and walking up to the window. Finally after 20 minutes a woman came on the intercom and the customer said I've been waiting for 20 minutes. The woman's reply was "well you're going to have to wait a little longer." Unbelievable!!! Finally the car behind me left and I was free. I left went next door to Taco Bell and had my food in 2 minutes. I submitted this complaint to McDonald's and never heard back. read more