Usually when you think of McDonald's, you think of it as just another fast food restaurant. However, when you walk into McDonald's, the atmosphere is actually swell. When I walk into the building, I can already smell the exquisite smell of burgers and fries being prepared, and see the employees hard at work to assure the customers are satisfied with their service. This fast food joint not only has good food, but the menus also provide you with limited time foods you'd never expect them to create. And now, thanks to the installation of kiosks, you can order your meal to the desired standards you prefer, which also shortens the long lines during the lunch rushes. Every bite and sip of every meal I order from here fills me with an ecstatic feeling, as well as fills my stomach with satisfaction. I'm glad to visit such a place, and I like to visit it when I'm in the mood for a good burger. read more

I ordered 4 dollar breakfast they screwed up forgot the cheese. im deleting the app . wast of money. im going to get breakfast at Burger King at 45 and 90 . the one in town is disgusting. read more

THIS WAS THE WORST MCDONALDS I'VE EVER BEEN TO! It was half an hour for two grinch meals! It was a very poor experience I will not be coming back. read more

So my two friends and I ordered McDonald's on their app, as per usual. Then when we went through the drive through, they said they couldn't pull up the order and that we would have to cancel it and reorder. After looking further into it, it's gonna be around TEN DAYS until we can get our money back. So instead we went inside and just show them the receipt so maybe they could figure it out in there. We waited a good 5 minutes until someone came to the counter, which was a young female with glasses and brunette hair along with another young female who had blonde short hair. The brunette began to just goof around until finally talking to us. She was saying how she wasn't sure about the issue and got who I could assume to be the manager who was a more heavy set woman wearing a deep green shirt. She was chewing the brunettes ear out about how she's doing things wrong right in front of their customers. Inevitably we reached the conclusion of they can't fix it and we HAVE to reorder. So we reordered on the kiosk and waited for a while to get an our food and while we were waiting, the brunette was goofing off with a family and throwing her hangs around their faces, LITERALLY. The manager in green continued on with a snarky attitude to her as well but did nothing to fix any problems. After we got our food, we weren't given any of the sauces we asked for nor napkins. Overall this was a bad experience but what can I expect from a McDonalds? read more

Communication, if someone's asked for something specific but you don't have it, you don't just reply "okay" you notify the customer "oh I'm sorry we actually don't have that would this be okay" when someone's orders a 10 count of nuggets you give them 10. In this case I ordered 6 and ended up getting 10. I ordered extra ranch and the fact I have to pay for it just to end up not getting it, Is the problem. How are you going to give me a 10 piece when I ordered a 6 and ordered extra ranch and I 100% did not getting what I asked for. The entire ordered was botched. I understand new people might be working (specifically minors) and it being their first job but MANAGEMENT should make sure things are getting done right. It is not hard, I've worked fast food and even now still work in a restaurant now so to mess up on someone's whole entire order other than one single thing which was a drink, it's purely laughable. The only thing is I'm not laughing I'm upset because how hard is it ? exactly why you guys got a 2.2/5 rating I don't even usually write reviews but the fact you guys irritated me to that point is exactly why this is getting typed out. Not even being a busy night and you still find some way to mess things up. read more

They put cheese on my cheeseburger, When i ask for a cheeseburger you give me a burger. The customer service Was really really Good however. They ended up giving me a free cheeseburger. But guess what? IT HAD CHEESE read more

Usually I don't have a problem with this McDonald's, but today was just annoying. First they make us pull forward along with 4 other cars then they take forever to bring our food out, forget our sauces AND nobody stopped the kids that were out playing in the drive thru lanes throwing a basketball around. It rolled across the parking lot. If that would've hit our car we would've been so mad. Also here's what the burgers look like.. read more

McDonald's - a burger and a hot dog - Coffee & Tea Near Me - Ashtabula, Ohio

i'm mcpissed. they forgor my caramel cup to go with my kids meal apple slices. never go here. edit: they brought my caramel for my kids meal appple slices read more

McDonald's - a hand holding a bag of chips - Coffee & Tea Near Me - Ashtabula, Ohio

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Terrible management. Told my GM (Alexis Rought) I was being harassed and nothing happened. read more

McDonald's - Texts to my general manager but her not doing anything about the situation - Coffee & Tea Near Me - Ashtabula, Ohio

My original post has been revised on Oct 2017, see below. Every McDonalds should strive to be this good. Great counter service, clean eating area and food is served hot. Why are all McDonalds not this good? However: This McDonalds was rebuilt and on 10/28/2017 this McDonalds reopened. Call me old fashion, but I liked the old store better. The new atmosphere is lacking. read more

Have been there multiple times and have gotten a messed up order. Also got there new hash brown McMuf and they don't put put the hash brown on the sandwich you have to make it yourself?? And it didn't come with egg on it so I got screwed with making the sandwich with just sausage. Hard part is you can go in so it not worth sitting in line fore 20 min to get a new one made. You would also be cheeper just ordering a combo. And adding the hash brown yourself Always get messed up orders have have problems here do t recommend. read more

Went here three times during my stay in Ashtabula. Food was fresh and hot and the counter service was outstanding. Good job. If I am ever back to visit, I will come back for sure. read more

I went to this McDonald's and ordered a spicy chicken sandwich the sandwich I got was so filled with sauce that it was dripping down all over it was all over my hands it was disgusting so I went back and nicely asked can you guys remake this for me just less sauce and the manager gave me complete attitude and said well that's how we make it and I said OK well can I just please re-get it made this time with less sauce and then she acted like I was a problem and went and got her head manager and gave me complete attitude remind you I was a manager at McDonald's and my sister is a supervisor at McDonald's the fact that they think that you could just treat customers like this is sad I don't understand why they just let anybody work anywhere lol ghetto and she was blessed I was having a good day , if you can't handle a little criticism then why be a manager?? read more

Typical solid fast food. Good value consistent quality and menu. Usually 24hrs, 7 days a week, always there as an option. Menu covers just about all types of diets. Serbs breakfast 24 hours of also I nice improvement. read more

Ordered a simple peppermint mocha. Was not given my receipt. After being pulled, waited for about 10 minutes while orders behind me got theirs right at the window. Eventually left after. Wouldn't recommend read more

Redid parking lot now my handicapped dad has to work long ways to get to resturant what idiot came up with that idea. Never see drive thru lanes busy didnt need two lanes here. Handicapped people have to walk across long parking lot and last winter was really bad. They hired MC lawncare and they hardley ever plowed or salted parking lots Not everyone uses drive thru wake up u idiots put in few handicapped spaces closer to building n hire new company to plow your parking lot. read more

I like that they tried to update...key word try. Definitely disappointed in the set up and a black building? Not my taste. And absolutely upset with most McDonald's I walk into these days forcing the kiosk's down everyone's throat. I didn't come to a fast food joint to have to stumble my way through a system figuring out what I want. Hint hint, provide at least one cashier for those of us not wanting to take someone's job. Or make ordering easier on the kiosk! read more

I've been to this Mc Donald's before. Great food and service. I would recommend this place to anyone who comes to visit Ashtabula.

Terrible service at window.Bad attitude when I asked to replace my order.Young lady tried to shut window when I asked can I have all my hot food at the same time. When I got home my burgers weren't fresh or hot so I called and got the same young lady with the bad attitude. read more

Although the food was good I just say the girl at the counter was extremely rude. I ordered online from an app and one item was a kids hamburger happy meal.. well my son orders a cheeseburger and I didn't see that so I added cheese. I'm well aware this is a "cheese burger" so I'm waiting and the girl is talking to what looked to be a manager and is saying "really?! Like really?! Common! Why? Just why??" And so on about how I ordered it. As if it was that big of a deal but I just felt extremely disrespected over something so little. read more

I went there with my family while in a road trip and the service was incredibly slow! We went at about 10:15 am to just get coffee and it took them nearly a HALF HOUR to give us the coffee! Not only were they slow, but they also messed up our order. We got the wrong sizes and wrong beverages! Very poor experience. read more