The drinks at this location are flat and rather tasteless. It's been that way for a while now. McDonald's used to be a great place for drinks. Now, the Cokes taste watered down. Please, go back to your old flavors. read more

Glad they left the mall..the prices are ridiculous...the food is garbage...it used to have great customer service and now the other food places can benefit from their absence. read more

Just when you think McDonald's can't screw up a drive through order anymore they go ahead and put bbq sauce in my kids cheeseburgers instead of ketchup. We just got home and found out. Are we going to have to open each burger and smell it from now on to make sure they don't F up even more? Can you guys hire people that can do critical thinking??? read more

The only good thing you can say about this McDonalds is if you are absolutely famished, it'll save you from starvation, BUT barely! The food isn't hot, and service is cold. BUT if you like bad food and unfriendly service... you've hit the proverbial gold mine! read more

Negative star . Haven't been here in a couple of years thought due to traffic I'd stop & go against my past bad experiences, well I regretted it immediately when the drive thru line was un ordinarily slow , then saw employee give an order to the guy in front he immediately gave it back due to incorrect... waited 4 more minutes then I pull up & am given same mistake bag. I question the employee on is this order the same I just saw you give wrongly, she immediately freaks out yelling at me waving her arms crazily&steps away , then some overweight lady says I'm being rude for telling the truth , oh I'm rude due to a special needs employee having an episode , better train your handicap employees or don't hire lawsuits . no your wrong employee wrong & wrong order given to me as you shut the window , ignoring my honest concern with my order ... why why why ? Is this allowed making $20 an hour , professionalism vacant& emotions are prevalent & bigger than profit & customer service!!! BBB NOTIFIED !!!! read more

It is close to my house. This is the best McDonald's in this area. I like the fry chicken very much.

It's gotten a Little better. I tried the app and they were set up well with the order. W McDonald's my experience overall with a human taking an order has been not so great. They usually get it wrong. So I trust the app more. Not happy people. I get it you're at a job that's a first step but you never know if that person you're serving will be your next boss. Tip for diabetics the happy meal is a good option. read more

Super busy but had a guy with housing issues in front of me. Kind patient woman at register was super nice and kept being helpful and pleasant to everyone. Highly recommend read more

Won't be returning to this location. Placed an order through the McDonald's app for curbside pickup. After waiting almost 30 minutes I called the store and they couldn't tell me how much longer I'd have to wait. Asked me to come inside, which I couldn't as I had 2 dogs in the car with me on a 90 degree day. Called corporate and they were not able to help either other than submitting a "request" to the store manager to refund me. Ended up leaving after sitting at curbside pickup for just over an hour. I understand staffing shortages, but if you can't serve curbside customers then don't accept curbside orders. Guess I'll be trying Taco Bell's breakfast. read more

Every time I drive through ordered meals with sauce, there never comes the sauce in the box, after several times I learned a lesson, ask again in the window, but today when I asked again, the lady in the window said there's the sauce in the box and closed the window, so I pull over to the parking lot and checked again, there's NO SAUCE as usual!! I have to go in and asked for it again! read more

I've been going to this location for over 10 years. I feel like they've really improved their service! The staff is friendly and approachable. Once when they were out of an item, they went above and beyond to make it right. Food items seem fresh to me, I haven't had issues like I've read in other reviews. I've ordered both morning and afternoon menu items, and have never had a problem. I really was motivated to write this review as due to concerns of covid and being disabled, I have been utilizing their app and curbside service. The staff has been incredibly professional and helpful when bringing orders! I feel bad at times to have the staff come to my car, and they've been nothing but kind about it all. Thanks for keeping us safe! You all rock! read more

McDonald's - Tis the Pumpkin Spice Latte Season! I always be sure to get a deliciously hot coffee at this location. - Fast Food Near Me - Arcadia, California

Having never been selected for a "Review of the Day," I submit that either (a) my dramatic prose, rife with double entendres and gratuitous use of subordinate conjunctions has rendered my reviews unsuitable, or (b) I do not fit Yelp's target demographic. Regardless, dear reader, my review of a recent excursion to McDonald's demands international readership and probably mainstream media publication, lest anyone suffer another meal that is not served by the consummate professionals serving billions and billions at this exemplary culinary establishment. After a particularly fulfilling day at the office, realizing that the only thing I had consumed in the last nine hours was some left over sourdough baguette cuttings from the staff lounge refrigerator, I impulsively turned into the drive thru line, nearly tattooing a diminutive octogenarian with the bumper of my truck. An angelic voice spoke to me through the Bose-quality speaker, welcoming me to their restaurant and all but guaranteeing me that I was about to experience world-class customer service and a memorable dining experience. "One cheeseburger, one fish sammich, and a medium Diet Coke," I stammered, my heart palpitating in delightful anticipation. "Second window!" invited the cherubic employee... no "first window" redundancy for a valued customer like me-- I was getting fast-tracked to the ultimate portal of joy, through which my sumptuous sandwiches would be passed into my possession, completing my transaction, and delivering my sustenance in one delightful service loop. Second window, indeed, sweet spirit! Imagine the indescribable joy I felt when Marquis (name changed) quoted me a fair price, took my unwashed US currency, and handed me CORRECT CHANGE-- two dollar bills with a small stack of coins balanced thereon. Subsequently, a small brown paper bag was offered at the end of Marquis' arm, extended in friendship and customer service, his handsome yet knowing smile gleaming just above his strong chin. The contents of said paper satchel were nothing short of Divine. Culinary mastery was mine to behold. In the words of Jody Foster's character in the film Contact: "They should have sent a poet." The symmetry of design, the uniformity of rich, auburn tones upon the toasted sponge dough bun, the tender chew of the meatstuffs, the complexity of flavors captured in the thawed chopped onion, the American cheese, the reconstituted tomato catsup. What joy! What pleasure! Ahh, eager mirth! That I was able to slake my thirst with a flat Diet Coke, mostly filled to the brim with ice, defies narrative. Suffice to say, the foresight and wherewithal of the McDonalds employees-- who somehow just knew that carbonation would detract from my enjoyment, is worthy of approbation. Truly, dearest reader, you simply must gaze upon the artistry, nay, edible engineering of these meals to appreciate them. Please see my photos, as they tell a necessary fraction of the tale. I'm sure I've eaten better food-- but I'm hard-pressed to remember when. McDonald's, you represent all that is right about America, about what it means to live a life of benevolent, healthy choices, perhaps even what St. Francis of Assisi meant when he directed his disciples to "Preach the Gospel; use words, if necessary." One thing is certain: I'm a better man, husband, father, and friend for having eaten this meal. read more

McDonald's - An absolute culinary masterpiece, rarest perfection, subtle and complex. Eager mirth! - Fast Food Near Me - Arcadia, California

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I had an egg McMuffin and a cup of coffee with cream to which I added my own "Stevia" sweetener. Usually this is a delicious combination. I like the egg McMuffin's soft muffin and the overall taste of the sandwich. I also usually enjoy the coffee very much. Today? Not so much. I had them try three times from two different batches. I wasn't sure. Was the problem my sweetener? Was the problem with the cream? Or was it just the coffee? I had them replace my coffee twice-the first time with cream already inside but to which I had not added any sweetener. The taste was not great. I ordered a black coffee with cream "on the outside." This time they gave it to me from a different batch-the drive-through coffee. That tasted worse than the two tries from the "inside" coffee. So it wasn't the cream. It wasn't my sweetener. It was the coffee today! It tasted really bad. I don't know how to describe it. I like the ambience. I like the service. I liked the egg muffin, although it was a little over-toasted. But today the coffee was off. I will try again in the future with the hopes that it was just an off day. So my two star rating has to do with the coffee. read more

The service here sucks. Full stop. Listen, I wouldn't be happy working at McDonald's either, but at least leave the attitude and hate at the door when you walk in as an employee. From management to the folks with the easy job of taking an order, this place is one of the worst. These people will treat you like garbage or their worst enemy. read more

Learned my lesson. Will not be back. Two sandwiches and they got one totally wrong. The other one was a burger that was raw in the center. Service was a joke, literally. When I took the wrong one back there were all sorts of comments from the staff, none of which were apologetic to the customer. If you gotta have a McDonald's sandwich..... find a different location. read more

You know how some things hit close to home, well this McDonalds sure does that--literally. I've walked here many years ago late at night (probably not a great idea), but when you want that McDouble from the value menu, I mean you go for it. You go for like 4 of them. Situated in a plaza with way too much parking--like how many people actually need to go to Dollar Tree--you will never feel the struggle of finding parking for your McCafe. The busiest I've ever seen this place is the drive through in the morning. Come on Arcadia. I'm actually kind of disappointed in you. Pack a banana next time please. I've gotten many a McChicken and McDouble from this establishment. I've also thrown them together to create the masterpiece that only culinary artisans of great taste can create. But just a few weeks ago, I decided on going for the classic oreo McFlurry, that beautiful nectar of the gods. And with this holiday season visit, I was greeted with a tiny cute little christmas tree with, guess what, chicken tenders underneath! I have never seen such delicious christmas decoration. For that I have to give them props. read more

McDonald's - Even mcdonalds has some holiday spirit! - Fast Food Near Me - Arcadia, California

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I'm used to the usual problems at this McDonald's ( failure to pack your entire order, bad customer service etc.) but tonight was a new one. After waiting in the drive through, we reached the order screen only to be told that they were only accepting Debit and Credit cards, no cash. So the world's largest fast food chain which promotes its bargain $1 menu can't handle cash transactions? Odd, because there were no such problems when we next went to the McDonald's on Foothill in Pasadena which gladly took my $20 in payment. read more

Always gets our order wrong. Incapable of delivering any special orders. Pretty incapable staff. Unapologetic for their inability to provide even mediocre customer service. read more

i have ordered from here on doordash and they always get the order wrong. they dont include sauces or call you to tell you if anything is missing. this location sucks so bad. avoid it at all costs. McDonalds is not worth any money for the terrible quality. also visiting the location physically is always a let down. read more

Slow service to get my food. Staff seem like they were in a rush to close the store. Got home and my order was completely wrong and the items that were in the bag were cold. This occurred on December 24, 2022 at approximately 8:43 PM. Drove back to the store and it was closed and staff ignored me at the window. read more

I wouldn't have come back here if it wasn't for the amazing service of Mario, a nice Mexican boy who assisted me with ordering my burger and bev. At first they messed up my order and I let Mario know they did, he said he's take care of it immediately and threw the incorrect order out the window. He got me my correct order right away and even offered to eat my butt. I kindly declined but was stunned by the excellent service. I may return soon to not only get that butt eating I was offered, but for the excellent service I received. read more

So bummmmed! It's been months, or shall I say a year, since I've ventured off the old diet and indulged in a QP with Cheese and Mc Donald's fry. Welp, based on this Mc Donald's service of cool/limp fries and a burnt QP (didn't know you COULD burn that burger) looks like it'll be another year. You can do better Mc Donald's (in Arcadia on Foothill). read more

They are some rude people working here I totally agree with a lot of these post also I born and raised here and they seem to to understand me 1/2 of the times like wow read more

I would give zero stars if I could. I recently had a horrid experience at this location. I got double charged at this location and trying to get my money back was one of the most arduous experiences. Quick word of advice to the owner/s of this franchise location; REVISE YOUR REFUND PROCESS FOR MOBILE ORDERS!!! I placed an order for breakfast at this location on the mobile app. I arrived at 10:18 AM. I selected "I'm already here" on the mobile app but the progress wheel would just keep spinning and spinning as if it was stuck. I closed out the app, restarted my phone, and same thing. It was an issue with their system. I spoke to one of the managers on duty (Her name was "Murillo" or something similar to that) and I told her that I was selecting on the app that I was already here and that it would not process. It was 10:21 AM by this point. She told me that this location has a "10 min grace period" when it comes to breakfast and because it was 10:21 AM (1 min past the grace period), the order would not go through on the app. She told me she would need to manually take my order at the kiosk. This was odd because I've arrived at this location within 5 minutes of 10:30 AM before and have never had an issue. Anyway, I told her that was fine so long as I didn't get double charged for the order since I had already paid on the app. She assured me that I would not get double charged as the order supposedly didn't go through on the app according to her. Well, lo and behold a few days later i have both charges on my credit card. Thanks Mrs careless manager! I went to the location on a workday ON MY LUNCH to get refunded the double charge. I wait around waiting to speak to someone as it was really busy. I finally speak to someone. I believe she's a manager as well. I've seen her a few times at this location...she's a tall, african american lady, with short hair, that always wears blingy looking replica watches. As I'm explaining to her the situation, she tells me to "cut to the chase". Taken aback by her rudeness, I tell her that the bottom line is that I need a refund for the order that they double charged me even though the manager assured me I would not get double charged. She tells me that because the order took place on the mobile app, I'll have to raise my concern "with the app". I asked her where in the app I would do this and she was clueless. She told me I would need to figure out how to ask for help on the app with my order. I go back home having wasted almost my entire lunch for nothing. I submit a ticket through the app and have re-explain everything all over again. Mcdonald's reaches out via email the next day and they tell me THAT THE LOCATION will be the one that needs to process the refund .Are you kidding me?!?! I just came from the location! McDonald's email support says they reached out to the location and that the location would be reaching out to me via email or phone within 96 hours. Well, over a week and a half goes by and no call or email from the location. No care in the world from management at this location. Mcdonald's email support tell me that each location is locally owned and operated and that policies like refunds vary from location to location. Whether each location is independently owned or not, that is entirely irrelevant to the customer. Don't punish the customer with the semantics of independently and individually managed refund policies per location. We don't care. What we care about is that we get our money back in a timely fashion when we've been erroneously charged and that mobile order app support is keeping close communication with the branch location in order to provide us timely updates that our refund is ACTUALLY being processed. All the email support team told me is that they had reached out and to give the location ANOTHER 15 days to see if they would respond. I'm sorry but I have better things to do than to constantly keep following up with you for the next month on when I'm getting my money back that you fraudulently charged me. I ended up calling my bank and disputed the charge and my bank processed a chargeback to McDonald's for the fraudulent charge. The refund policy at this location, if you placed your order on the mobile app is utterly useless. According to the mobile app customer service team, this location is the one who is supposed to issue the refund. But this location tells you to consult the app for help. You basically get ping ponged back and forth. Useless policy. All of this could have been avoided if the first manager (Murillo) wouldnt have been so careless to tell me that I would not get charged on the app for the order and instead just double charge me at the kiosk. She needs to be re-trained on mobile app order purchases. And this whole "10 minute breakfast grace period" also doesn't make any sense. Breakfast stops at 10:30 AM. That's it. If I hit that button on the app that says "I'm already here" at 10:29 AM, end of story. AVOID!!!!!! read more

Crispy chicken sandwich only chicken and pickle! That's it! And I ordered combination but waitress get single sandwich for me. She feels like she doesn't want to work . No sorry for getting me wrong order at all ! read more

Don't go to this McDonald's... it's simple as that. Last night I ordered a chicken sandwich and a small sweet tea. They gave me and charged me for a large sweet tea and the chicken in my sandwich was very rubbery. I literally had 2 bites of my sandwich and had to throw it away because the chicken was so disgusting! The two bites I took was around 10pm and around 5am I woke up to extremely painful stomach spasms and had to run to the bathroom several times throughout the early morning hours. I legitimately got food poisoning from here! I would recommend going to the McDonald's in Monrovia on Huntington Drive instead, or even Wendy's down the street on Foothill if you want to fill your fast food desires. STAY AWAY FROM THIS LOCATION! read more

The lady made a mistake on my order I corrected her and she have me a dirty face and said "okayy"

I bought a shamrock shake and got a vanilla shake with a splash of mint.... A very faint mint taste. On top of that, as usual they messed up 3 of my orders.... I am so done with this. Plus their food has been going downhill for a while. And at almost $10 a combo I'll take my money to habit burger instead. read more

McDonald's - This is the WORSE shamrock shake ever. It tastes like a vanilla shake with a tad of mint.... Very faint mint. - Fast Food Near Me - Arcadia, California

You can't order a sausage egg mcmuffin here...apparently you have to say sausage mcmuffin WITH egg. I had them correct the order when I noticed the price. When they corrected my order, she charged me for 2 sausage mcmuffin with egg combo meals instead. The manager corrected the mistake while the cashier who made the mistake ducked out to the side. The workers here are so apathetic. If you hate your job, quit. read more

Plus: open Christmas night. It's 8:49pm. Been waiting in the drive thru since 8:30. Have moved 5 car lengths in that time. 4 are due to cars abandoning the drive thru. Called them about the wait. They say they're short staffed. Update: Had a good experience last night. The mobile app wasn't working. It said the restaurant was closed when it was not. Though they could have easily said that the special price was exclusive to the app, as it was, they opted to honor the discount for me. So my previous 1 star review got revised and they are now at 3 stars. Will gladly give them another chance to improve the rating even more. read more

Did you know that McDonald's have breakfast bowls? Did you know that Mc Donald's employed 1 in 8 American workers? Did you know that Mc Donald's first menu items were hot dogs instead of hamburgers? Did you know that Mc Donald's Caesars salad is more fattening than their hamburgers? Did you know that Mc Donald's Golden Arches is more recognizable by people than the cross? Did you know that Mc Donald's makes $75 million per day? Did you know that an average Mc Donald's employees 7 month to earn what a CEO makes in an hour? Did you know that in seven days, it will be exactly one week? Ha! Now that I have your attention, it is still the Golden Arches. I usually come here on Fridays for their filet-o-fish Fridays, just like everyone else. $1.79 per sandwich. One good thing about McDonald's is the free wifi. Sometimes when you want to bring a laptop, iPad or your phone just to search the internet or check email. Did you know that Mc Donald's has table service now? Now I can sleep comfortably at night! read more

McDonald's - What he ordered: chicken sandwich with guacamole, pico de gallo on a potato roll. - Fast Food Near Me - Arcadia, California

I have been going to this McDonalds in Arcadia for years, or did. I went last week and got a Big Mac meal with a shake. Shortly after, I had the worst case of food poisoning for a few days. It was all I had eaten and I could not get a break. Yup, be careful. I won't go back, not worth the pain and sickness. read more

I would give this place 0 stars if I could. I got a Mcflurry and drove off. I messed up because I didn't check it and when I finally got a chance to sit down and eat, I realized it was all watery. It was all melted. They are horrible this was the third time they've messed up my food. I'm done with this place read more

Order taker person with "1971" tattooed on arm in drive thru sounded very rude!! I felt rushed no greeting nor thank you.

Okay. The quality of workmanship has gone downhill. Check out my pictures to see the carelessness of the workers. Today was Sunday, May 17, 2015 around noon. read more

McDonald's - Who took a bite out my bun? - Fast Food Near Me - Arcadia, California

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The staff here were rude! It was just a little after 4am. We were on the road for a few hours already, on our way back home from visiting family out of state, we stopped to get some food for our toddler. All the lights were on, chairs were down. We pull up to the drive through, nothing. We go up to the window and i seen coworkers chatting! So we went back around again. I said hello about 10 times! Nothing! Go back to the window. We're trying to wave them down. Nothing. We come back around again, go straight to window and the man was just looking at us!!! Like a weirdo. Stating! Not saying anything. We drove to the front. I got off and read the sign. Apparently they don't open until 5am. All the man had to do was say "not open" or say something! So if anyones passing by, now they know morning crew is rude! And this mcdonalds is not 24 hours! read more

I like the recent overall upgrade of this Mc Donald's location, but every so often they get my food order incomplete. Now I have to check if I got all my food items in the bag all the time! They must have a high staff turnover rate b/c I always see someone new (thus the inconsistent service). Some of them (e.g. Sean the cashier) act like they don't want to work there. Please take some notes on customer service from the Monrovia location. read more

Download the McDonald's app to take advantage of coupons and deals they have. I was able to get a free large soda today and that was a treat. It's a pretty standard McDonald's here, not sure why so many fast food places get negative reviews in general but this place is fine. Tons of parking everywhere so no worried about that. The staff is great as well. read more

The lady on the drive-through where they handled you the food was not friendly at all she gave me a very rude attitude when I asked for ketchup and she just threw it into my bag not coming back again. Not recommended read more

McDonald's and McRibs are my guilty pleasures. Before the beautiful remodel, I used to get judgy looks from a snarky male manager who used to work here and he would pop random jokes when I really just wanted to order, get my food, and hurry home. After the remodel, I can use the self-serve kiosks and take my time customizing my meal without feeling self-conscious. The night female manager is no nonsense and I heard her tell her employees to make sure my customization of more sauce was there in my order so I really appreciate that. read more

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