I don't like this McDonald's location but it's the closest one to work. I spent my whole lunch waiting for my order. I work 4-5 mins away from this location. I arrive and no one is at the register and there is no line. I'm the only one waiting at the counter. A line slowly started forming behind me and it took at least 5 mins for them to finally take my order which was just 1 happy meal, 6 piece nugget and a mcchicken sandwich. I patiently waited with the other patrons waiting for their food but then 10 mins pass, 20 mins pass. I can see there are only 2 tickets left mine and another number. More tickets start printing out and the employee starts prepping the new orders ahead of mine. So I spoke up and said I've been waiting 25 mins and before I could say anything else she said were very busy. I understand that but I've been waiting for my food since 1:15pm and I finally received my order at 1:45pm. Then she doesn't say anything just puts the bag and happy meal in front of me and walks away. I'm missing a drink so I have to wait again and when she returns I say can I have my drink and she hands me an empty cup and again walks away. I wanted condiments but that means I have to wait again. I returned to work at 1:50pm. I have a 30 min lunch. I arrived there at around 1:10 or earlier and like i said had to wait quite a while just to place an order. That was ridiculous to wait that long because they kept prioritizing the drive thru patrons ahead of any of the patrons that ordered inside. Several patrons got their food ahead of me and I saw them order way after me and that's what made me super upset with this location. No organization at all. They just kept skipping my ticket. I will stick to the McDonald's by my house after work instead of spending my lunch waiting for food. I had to eat at my desk because I ran out of time to eat. read more

Do not come here. I asked the lady if I can get a specific toy, and she said that they toys were all random. Then, when I wanted to speak to a manager, she rudely told me that she was busy. I then told her that the lobby was a mess, she told me to clean it. When I received my happy meal, I found a strand of red hair in side my food. I asked her to exchange it, and she went back and then gave me the same happy meal that previously had red hair. She then started calling me names to her coworker in Spanish, thinking I wouldn't know what she said. She was a lady with red hair and was scrawny. I normally order when Alexander is taking my order, and he is always very nice and polite. He is the guy who wears the green vest and the orange apron. He is super friendly and takes time to really know me and makes sure that I have the best experience possible. When I eat in the lobby, he always checks on us to see if there is anything we need. Aside from him some of the other people are very rude and have major attitude problems. read more

Ordered at the counter, staff didn't seem very friendly and the Latin man had a bit of an attitude. Wanted the croc toy so we got happy meals. Probably should have bought him one too. Food came out fast, this McDonald's was pretty clean. read more

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horrendous each time i go there is ALWAYS without a doubt somthing wrong with mynorder and with the amount of money paid that SHIULD NOT be happening and irs always the same women who gets it wrong read more

This is the McDonald's from my hometown where I grew up, and it's still the same. Definitely cleaner than most McDonald's I've been to, and the food was good. The nuggets and fries were fresh, and we came to get the 70th Disneyland toy. Overall, a good experience. read more

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Really disappointing experience this morning at this location. Around 9:30-10:00 AM, we ordered the Hotcakes and Sausage platter. When we got home, we realized the sausage was missing entirely from the order. We went back to the restaurant to have it corrected. Instead of fixing it quickly, they told us to pull to the side and wait, which turned into an extremely long wait just for the missing item. When the replacement was finally given, the manager (Lopez) was very dismissive and rude about the situation. When we brought the food home again, the sausage that was given to replace the missing item looked extremely dried out, shriveled, and had a strange smell. It honestly did not look fresh or safe to eat. I've attached photos so people can see what it looked like. Between the missing food, the long wait, the poor customer service, and the questionable quality of the replacement item, this was a very frustrating experience and the meal was basically unusable. This location needs to do better with order accuracy, food quality, and customer service especially from the smug manager Lopez it's disgusting behavior. read more

McDonald's - Old and cold pancake replacement had weird texture and smell - Fast Food Near Me - Arcadia, California

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I'm giving three stars not because this is a bad place but it just does not meet certain expectations that you expect from a McDonald's and it has nothing to do with the people that work there they are only doing their best last time they mentioned that they were short-staffed in the kitchen and that's why there was a terrible long wait so this has nothing to do with any employee but has to do with management and maybe even corporate they do have two lanes but it moves super slow in my opinion and pricing of course keeps going up you can use the app to save a little bit and earn rewards but sometimes they could be a hassle and they used to have a Play Place for the kids to play with and that's been taken down they used to have entertainment tables they also took those down and they also had refill stations for drinks and they also took those down as well this location used to be so much better than it is currently read more

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This McDonald's location is clean, newly renovated and plays relaxing exotica instrumental music. I enjoy the thoughtful decor, images of the race horses and interactive light table. This is our family's go to spot for a fun and quick weekend lunch. Recently we couldn't decide where to eat for a late Sunday night dinner so we went here and it was so pleasant, just a few people, quite and enjoyed watching the last sunlight disappear from the large window as they ate. Ample parking and easy ingress and egres. This place feels much more upscale than a typical fast food restaurant. read more

My pic of the Fish Filet is pretty typical of their food. No effort to align the sauce, fish and bun so that you'll get bites of only bread, bread with sauce, fish with no sauce, and cheese bread with no sauce. I always open up my sandwiches here to align them so it's fixable, but as a former McDonald's employee I know that's not how things are supposed to work. Oddly, the food quality seems to improve after 9 or 10 at night. read more

McDonald's - Fish Fillet with sloppy alignment - Fast Food Near Me - Arcadia, California

Drive thru on a Thursday afternoon shouldn't be complicated, right? 1 large sprite and 1 large sweet iced tea with 4 coffee creamers. Lady handling our drinks seemed confused and the young man handling our payment didn't appear too happy. We should've come later when the other night the man helping us gave us fresh fries and nuggets for our order. Guess it just depends who's on shift to get good service! read more

They left a piece of paper in my burger. Unsanitary and gross, I think the bare minimum for running a place that charges money in return for food is serving said food without paper in it. 1 star etc. read more

The food is McDonald what do you expect well I did expect the fries to be like the best. Unfortunately today the fries were the worst... I was craving that and the cheeseburger but I dint eat one slice of bread and when I ate it with the burger face up I tasted so much salt. I can't believe how salty it was. The fries were bad the cheeseburger was salty and I tried the new chicken snack. It just a chicken finger with a little lettuce and cheese. The picture on the window was showing it's a grand chicken wrap. I open it and it was very cold tortilla and a small chicken tender. The buffalo ranch was okay. read more

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Very steady establishment. Been here for awhile. The place is clean and the workers are polite. Drive thru is also fast and reliable. Value meals are cheap. Thank you. A good place to hangout. read more

The ice cream was good, just enough sweetness. The service was very fast. And the inside is very clean. read more

McDonald's - Ice cream cone - Fast Food Near Me - Arcadia, California

Always please pull up and wait at the drive thru...how is this place constantly caught off guard when someone orders a Big Mac?!?

Specifically told them I wanted the $5 Sausage Biscuit combo. Got to the window and was charged for the more expensive $9 combo. The cashier seemed confused and unwilling to recognize her mistake. I didn't feel like dealing with drama in the morning or having the customers behind me wait, so I paid the extra $5 for the egg I didn't want. Part of customer service is problem-solving. Not to mention the hash brown was lukewarm. Disappointed. read more

Just ordered a large chocolate shake in the drive-through. Got home to share it with my wife, and it tasted like dirt! It was so nasty we had to dump it out! Disgusting! It would appear that they haven't cleaned the shake machine in several days, if not weeks! I should go back to complain, but they're closing in 10 minutes and I'd not make it in time. VERY DISAPOINTED! read more

ok by now every mcdonald's should have their fast food service down to a science ‼not i ordered a sausage mcgriddle with no egg or cheese combo and a medium iced carmel coffee (simple) no what i got to my surprise was something i should have returned for a full refund but with gasoline over 6a gallon is it worth my time or patience to go backnope read more

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Ordered a McFlurry which was cross-contaminated with the prior McFlurry order. This led to my order tasting like the Shamrock flavor, even though I didn't order it. My son usually loves McFlurries but he refused to eat it because of the unexpected minty flavor. Better kitchen hygiene is needed to avoid cross-contamination between orders. read more

They don't respect costumers, and they even gave us the wrong food when we order the app. We only only order 2 egg mcmuffin and 1 sausage and not 1 sau egg, 1 sausage egg mcmuffin, 1 hash brown, 1. Medium iced coffee, 1. sausage burrito, and lastly 1. hot picante. They didn't even respect my dad as well, he came inside and show him what we order but they didn't say nothing about it. We especially tell our mobile order and still give us the wrong one. PLEASE DONT GO TO THIS MCDONALDS!!! read more

If you order more than 3 items they some how mess up your order and it happened more frequently than it's supposed to I suggest going to a different one read more

It was okay service the only thing is that there code was not working and when I talked to a worker he kindly helped me fix the problem read more

McDonald's - There code was not working - Fast Food Near Me - Arcadia, California

Everytime i go here at night there's only 1-2 workers in the front and 1 in the kitchen. it gets busy and the orders are usually wrong because of this. one of the workers told me thw gm maria steals money from the registers and puts it into the safe whenever its short read more

Pretty simple order of 2 egg Mc muffins with cheese on the side. Small coffee, 1 side of bacon. Ordered in person, rang up and guess what? She forgot the side of bacon! This Mc Donald's location is the worst. This happens over and over all the time Drive thru or dinning in, they screw up all the time. They don't pay attn, don't understand at times when you order specific details. Staff is blah and I don't think they care too much. Try a different location read more

McDonald's - Egg Mc muffin no cheese - Fast Food Near Me - Arcadia, California

I would say three out of four times I go to this they get some thing or multiple things wrong. A few times it's been catastrophically wrong where every single order has something missing or incorrect. It's pretty disappointing at the prices we're paying now for this food that you can pretty much count on there being a problem. If you must order from there highly recommend checking your food before you leave the location. read more

Yesterday, I celebrated National French Fry Day by getting a huge serving of free McDonald's Fries through their Application Deal. I was even able to order it salt-free through the drive-thru, which I thought would be a big deal. I was able to get through the long line of cars in the single lane drive-thru and was out in about five minutes. This store was remodeled a few years ago and still looks new and inviting. Even though it was just a drive-thru, appearances are important and the first impression counts. I'll be back to this store if it's not lunch time though, as the line can go to the street on a weekday. read more

McDonald's - Choices - Fast Food Near Me - Arcadia, California

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Please better service in the drive through. Also the speaker-microphone could be better. Very hard to hear and/or understand read more

My mom was craving their chicken nuggets and apple pie. Since we just ate we pulled into the drive thru and ordered some pies. As with most fast food restaurants the prices have gone up so they are not discounted pies anymore. read more

This McDonald's location is really a hit or huge miss. Sometimes the employees are decent to deal with and most of the time they do not care about the customer. I've gotten food from the drive thru before and I had to request fresh food because they seem to give whatever is left in the fry basket or chicken nuggets that are not good. I only go here now for iced coffees. This specific location needs to have a direct manager come in and crack some rules. Need to produce fresh food and fries, and work on employees attitudes. Here is a side note; I went to Japan Mc Donald's and they actually care about their jobs and the food is phenomenal, now only if these customs were transferred here to America. read more

1 star because Yelp won't let me leave negative stars. Worst service ever. I ordered 3 items and they got 2 of them wrong. I ordered from Uber eats. They won't do anything about it. I called the restaurant. They put me on hold for 10 mins then hung up on me. They won't pick up the phone now. I don't know how they're still in business! They never get the order right even though I pay for the extras. They're not that cheap. The toys don't even make it worth it. I will NEVER use Uber eats for them or come here except to get my money back. You want to be paid double digits but can't get a simple order correct?! So lame. AVOID LIKE THE PLAGUE!!!! read more

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Jesus, the Manager at Arcadia, CA mall is kind, knowledgeable, and persistent at solving problems.

Been here a few times w/o any major issues but today looked like someone had taken a bite out of my burger, their was literally a piece missing, also smelled rancid and tasted horrible, after one bite I ended up having to throw it away! Complete waste of my money. I am very upset, like why did they think it would be ok to serve that to a customer? idk if they left it sitting under the lamp for to long or managements trying to cut it food cost but tasted off & something was definitely rotten, NEVER experienced that eating there before literally made me want to throw up. Also had to repeating my order because the lady kept trying to ring me up for double of everything lol? Don't think I'll be returning to this location read more

McDonald's - Piece missing from my burger, also smelled and tasted rancid & rotten - Fast Food Near Me - Arcadia, California

The price is cold and soggy. I am very dissatisfy. Last time I order fillet o fish with two patties, and they only gave me one. Poor management read more

I ordered one meal and two sandwiches for three people, ended up getting one meal and one sandwich. It was very difficult sorting this out at the drive through window. I will just not eat breakfast today. read more

McDonald's - wow how did they wrap this sandwich? - Fast Food Near Me - Arcadia, California

Did a take-out order between 8-9am on 2/5/24. Did my best to tell some young guy the order was four sausage McMuffins with no cheese, four hash browns with a small coffee. He gave me the wrong receipt because he didn't finalize the order. He was either disillusioned or under the influence. The order ended up being four egg McMuffins and they didn't bother to check the order and the young guy wasn't paying attention to his register again and didn't process the order correctly and tried to ask me to try to pay for my order again. That's an extra $6 i didn't ask to pay for. Where was the manager? read more

Not everyone can appreciate the pleasures of a simple fast food breakfast. McDonald's has the classic Egg McMuffin, an English muffin sandwich, which came with melted yellow American cheese and a slice of ham, which added just the right unctuousness and saltiness to the bouncy, neutral-flavored egg. The McDonald's biscuit was warm and buttery and had a pleasant crusty texture on top. I added the perfectly light and airy folded egg, made from a blended yellow egg mixture. Yes, I'm aware that food scientists somewhere artificially constructed these menu items to be maximally appealing to consumers, but even fast food can be an eating experience when fully appreciated. read more

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I haven't ordered something from Mcdonalds in a really long time...today, I was running behind on errands and decided to go through the drive thru to get a couple of burgers and fries. I take the pickles out of my burgers, and when I went to take the pickles out I saw a BITE MARK in my patty. Really disgusting & strange...I inspected the patty closely & it's definitely a bite mark...not just a chunk missing. Reaaaaaaaally disgusting. But I guess thats what I get for going to Mcdonalds. read more

McDonald's - My burger patty came with a small bite in it - Fast Food Near Me - Arcadia, California

It's 7:20 pm and I walk from my car to the entrance and to my absolute shock the doors are locked. I look in and people are working. My second shock is a double cheese burger is $4+. Two one tenth of a pound patties. I know the store raised their prices but I found very little value at the price so I will go somewhere else. read more

A week and a half ago I had a bad experience at this McDonalds early morning mid week. I sat at the speaker in a seemingly empty drive thru line at 5:15am and waited about 10 seconds and no one greeted me so I said "hello" in a mild tone and received a "give me a minute!" In a harsh impatient tone from a woman's voice. It was disappointing, a rude attitude is not what I wanted before I ordered my breakfast and after waiting 10 more seconds and processing the attitude I received I decided to drive away instead. Ruined my mood for breakfast at this location. I understand people have bad days but it soured my opinion of this location which was my favorite on my route. Today I decided to stop by again early this morning and I was greeted very politely by a young man. He got my order correct and was extremely polite which I found rare these days. At the window I continued to receive the very kind polite service. So much so I was compelled to write this positive review. Usually people only remember the bad stuff that happens and forget the good but a young man named Morry today redeemed this location in my eyes. Manners are hard to find these days and this young man even bowed when I asked his name so I could write a good review. Looking forward to being greeted by him again on my commute to work. His professionalism has me convinced he will own his own McDonald's one day. That's the level of detail and professionalism he brought that is extremely rare at a McDonald's drive thru. Great job to his manager too for hiring him and using his talents where it was badly needed most! Thx again Morry! read more

Basically- don't go to McDonalds EVER. I had the equivalent of nearly a full egg shell in my sandwich read more

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