Like most of the other reviews have said, this is the worst McDonald's ever. I've been there three times and three times they've made my food absolutely incorrectly. From a filet of fish that was missing the cheese, to burgers that were cold, etc. Walked into the store and registered my complaint with the shift manager who acted like she didn't care and just gave me a refund without any kind of apology or offer to fix. Even overcharged me by not offering me a correct refund on my last order. read more

Last time they forgot the toy for my baby, now this is how LARGE fries looks like hahahaha #imlovinit read more

McDonald's - Fast Food Near Me - Arcadia, California

Strongly feel the bad attitude from a staff, maybe she is very fed up with keeping explaining to customer that their store only sells breakfast options during 9:30am? I guess this is the only one McDonald's don't sell other items during morning hour? Next time I will go to the Huntington McDonald's instead. read more

McDonald's - Fast Food Near Me - Arcadia, California

0...I MEAN ZERO STARS FOR THIS LOCATION! 25-30 minute wait just to get to the intercom to place an order. Staff is too busy goofing around and laughing while you're ordering to care about the long line of cars practically out in the middle of a busy street. Fries are consistently cold and old, my daughters happy meal will most like never have a toy, (been here only 4 times, 3 out of 4 No toy and no apples.). They honestly do not care at all. Avoid this location like the plague or like someone whose infected with Covid. They are a disrespectful and absolutely terribly staffed location. read more

This McD is the worst, should be 0 stars. Let me start why this is the worst McD. Ordered my food through drive thru. The guy took my order repeated my order. Went to pay at first window. I moved up to the second window and looked at my receipt, it was missing my frozen coke. It was not on my order and I wasn't charged for it. I told the female Asian employee that I wasn't charged for the frozen coke and I would like to order one and pay for it. A few seconds pass, a female Black employee looks to be the manager comes to the window spoke with me with an attitude, "don't blame him, he is trying his best." Lady go check yourself because I never blamed him and don't come at me with an attitude. The Asian female employee's face was in shock with the way the manager was talking to me. After the comment the manager walks away. When the employee handed me my frozen coke, I handed her my credit card. Your management skills are poor, now let me tell you why. When I got home my kid's happy meal was missing extra fries and a toy. Stop with your attitude and focus on getting the orders right. Don't get angry at your customer, be angry at yourself because you are unable and not competent as a manager/employee. read more

McDonald's - No extra fries and no toy for Happy meal. - Fast Food Near Me - Arcadia, California

This has to be the worst McDonald's ever. Whoever the owners are they should loose the franchise rights. McDonald's has to be aware of horrible service and mindless staff on top of a plethora of bad reviews about this location. There's not a single time I've come here the food isn't cold, order wrong, forgetful workers. Management doesn't have a clue that Wendy's and Burger King, along with "in and out" all surround them. So going forward if your order is wrong just "Dispute" I repeat "Dispute" charges with your bank card and management will be forced to listen and change. Goodbye McDonald's... read more

This used to be the worst McDonald's around. Since the remodel, it is much better. There are self-serve kiosks so you don't have to worry about the employees getting confused or making a mistake. The drive-through may still suck but I wouldn't know, as I have never gone through it. When you do, you are at the mercy of all the cars in front of you. I'd rather walk inside and place my own order. The murals of Santa Anita race track are beautiful. That was a great idea. read more

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Someone really can't read got completely tHe wrong order. Told the lady my order was wrong and she took it back and brought back the same thing. read more

I like how I'm waiting in line and the male cashier ignores me and helps the woman who came in after me. And also how their machine always has problems when it comes to any McCafé item you want. I ordered 3 small iced macchiatos and waited 10 minutes before the beverages were ready. Not including the 10 minutes I waited just to have my order taken or be acknowledged. I went inside instead of the drive through because the line was so long, but it took twice as long inside. If you're in a rush don't bother ordering any McCafé item. You'll end up waiting forever. And all the cashiers mumble and talk low so you can't even understand what they're saying. read more

This is the worst McDonald's. They were Under construction but you could go inside to order when I went inside they were five people standing around talking and there were 12 cars in line this always happens here read more

I didn't have time to make breakfast for my kids and decided to get them McDonald's. I realize that the convince you provide is most likely overlooked. Thank you for all you do read more

I watched them pour a soft serve into a cone and when the consistency was not firm enough the worker throw the ice cream back into the top of the machine. I'm sure the health department would agree this is a no-no...and to top it off I noticed the worker didn't have gloves or a cover on cone. Gross. Will NEVER go back. This is a true public health concern! read more

Wanted to get a quick coffee before driving home. Ordered one medium coffee with some cream in the drive through and was told to wait in spot 2 (drive through parking lot) while they made a fresh pot. Ended up waiting 10+ minutes and still didn't get my coffee. They likely forgot about me. I was really tired and figured it wasn't worth the wait to go indoors and get frustrated- so I just left. Never coming again. read more

We waited over 20 minutes for our cookies this is un acceptable. They robbed us for my kids cookies . My kids were crying. Never coming to here again. Cooperate will here about this I have proof read more

Just wanted to give a huge shoutout to the 9AM staff yesterday (6/24). Me and my friends got confused with the order we wanted and everyone was nothing but patient and friendly, and even got the order right despite us changing it 3 times! Thank you again! read more

Cost to much $$$ not cheap ,,,where did the dollar Menu go,, happy meal almost $10.00 3 items over $15.00 I could just go to a restaurant for that price read more

Almost always have to park to the side in the drive through because they don't have something. Also, this isn't specific to this McD's but it has occurred here as well as others (and Wendy's): it is next to impossible to order a hamburger and NOT get a cheeseburger. Ugh! My biggest pet peeve ever. Hamburger does not have cheese. A cheeseburger has cheese. How hard is it to get that right? Waited for 10 minutes for fried. They came out and they were cold! And guess what, the hamburgers had cheese on them. read more

This McDonald's has no wifi and it is McDonald's standards to have it for customers. The health department should come in to inspect as well as the fly problem is horrible. Flies on the counter, on the food, tables etc read more

I went here for an order of large fries at 2pm on a Friday. The drive thru line was longer than expected, so I decided to park and order to go. One person ordered an ice cream in front of me. I ordered my large fry thinking, this will take 5 minutes at most because it's a large fry, those things are ready on arrival. I waited 15 minutes, no fries. Other orders behind me got their food which included fries. I requested a refund. On my way to the register an employee saw my number and said my order would be right out. I was in line waiting for my refund and still no fries. The manager at the register told me the order was picked up. BULL. I stood there looking at all the numbers and orders called. My order never came up. Bad experience. I will never return. The manager apologized because I was visibly disappointed that my fries never came out. That feeling of being ignored and forgotten. Not something that mixes well with a fry craving. read more

Horrible management..... Worst McDonald's ever due to the management, and never having supplies or equipment that functions properly. Overall don't eat or work here... read more

This McDonald's is pretty bad in comparison with others I've had. The fries are never fully cooked, they barely put cheese in the quarter pounders and they never put ketchup in my order unless I ask. The last time I asked for ketchup I was given one packet. It's worth driving an extra 5 minutes for a better McDonald's. read more

Flag Etiquette, was driving by and saw they had the McDonalds flag upside down and the American flag flown underneath, the American flag is never flown below any other flag without being disrespectful, I informed the manager and it was changed in the next hour. read more

McDonald's - Unacceptable - Fast Food Near Me - Arcadia, California

Yeah, yeah, I know, what's the point of reviewing another Mickey D's? We've all been there, done that. I don't care, I'm Yelping here, so I might as well take the opportunity to b*tch about my irritating drive-thru experience at Morgan Spurlock's favorite restaurant. We went to sushi tonight. Girl went to the movies and Boy doesn't like sushi. Boy asked us to bring him back something to eat--so, irresponsible parental-types that we are, we brought him a bag o' McDonald's. Heck, he's only 15. All that salt, saturated fat and artery-cloggin' glop won't adversely effect his metabolism for at least another five, ten years. Well, we ordered him a crispy chicken sandwich meal and a couple of ice cream sundaes. When we got to the window, the dude handed over the sundaes and the soda and asked us to pull ahead to wait a minute for the food. Ten FREAKING minutes later a kid wandered out with two bags. He handed me a bag with a single chicken sandwich in it--no fries. I asked, "Where's the fries?" The kid looked confused for a moment and then handed me the other bag. That one had the fries in it. In the meantime, Girlfriend is holding a tray containing two cups of ICE CREAM SOUP. Arrrrrrgh! Of course, when we got home, we discovered that they didn't give us a straw for the coke. Arrrrrgh! How long has McDonald's been in business? You'd think they could get the drive-thru right. You'd think. Sheesh! read more

Dont recommend this McDonalds. Always out of items. The staff clearly dont like their jobs and the management is the worst. They gave me the wrong order, I called to tell them and the manager hung up on me. read more

It's weird that this McDonalds was so much worse than my usual experience??? Because fast food chains should have the "chain" part down, right? And I love McDs :( Alas, at this location... McChicken was overbaked and dried out. Fries weren't salted (?????) and also seemed over-fried. McFlurry machine broken?!?!?!?! Basically broke my heart. Not risking it again. read more

Yuk! Why McDonald's right? I've only been here a few time to get a soft serve for my mom and I. In those few times I had to deal with the rudest people behind the counter every single time. Mind you that I go there once every 4 months just because the bank is across the parking lot and we have an itchin' for a tasty treat on a whim. A word to these folks. If you don't like your job? Then quit. Don't take it out on other people if you're not happy there. I'd say go to the one in Monrovia. The people are nicer. read more

Ok so in my past teen life I used to work at McDonalds. I know that of course none of their sandwiches look like their pictures. But when I order a basic sandwich like the filet o fish I have certain expectations. 1st - my bread and fish should be in alignment not half off the bun. 2nd- it comes with tartar sauce. When I opened the box the sauce was less than half an inch on the bun and the rest oozed on the side soggin up and none left to enjoy on my sammich. 3rd - CHEESE for crying out loud. What I got was a half of a half slice of cheese. What the? Don't get me started on mY smashed cheeseburger! Clearly they don't care what comes out of this place. I mean yea its McDonalds but there should be at least a small thought into the presentation to keep customers back. read more

Needed some breakfast so to the drive thru we go. I had an indecisive eater in the back seat so had to deal with getting a selection from him as well as a person on the other end of the speaker constantly asking of that would complete my order. Fast food workers need to stop asking if my order is complete. I will tell you when I'm done! Although I've worked fast food so I get it. We ordered mc griddles and a chicken sandwich (indecisive eater I told you about). The food was alright. Not the best but not the worst. Also got myself a mocha mccafe frappe. Seems like I'm getting less every time I go. It's tasty and creamy though. Guess they needed more time to complete my order since they moved me to the reserve spot which is always fun. Waited about 4-5 minutes and they brought out my order. Everything was there so that was a success. McBon Appetit. read more

McDonald's - Large mocha frappe. Partly drank. - Fast Food Near Me - Arcadia, California

After giving multiple chances I will never eat at this location again. Bad service, cold food, old food, wrong orders, hard biscuits and rude morning staff. I have been visiting a different location further away and they have been consistently great. I will drive further and take more time of my day to give my money to a better run establishment. read more

Unbelievably bad customer service. First, went through the drive through to order family dinner. Drive home to find out 2 hamburgers we're missing from the order. Drove back to get the sandwiches only to listen to the manager tell me I only paid for one, which they failed to put in the bag. The manager said I had to pay for the second hamburger!!!! They made the original mistake and I had to pay for the second one??? This manager should be fired and banned from working in customer service forever!!! There are many McDonalds in the area...don't go to this one. Give another store the love. read more

This place is clean and neat. I like it. I want to give advice to everybody to check your bag when you order anything to go, because staff here is nice but forgetful. Just make sure that they gave you everything you had ordered. read more

(I've never really felt the need to review a McDonald's, since I feel like everyone knows what to expect, but I promised to do 100 reviews this year and I'm falling behind!) This is my default go-to McDonald's just because they are so close to me. 1 block away from my house and I pass it every single day on the way to/from work. Not just work, but anytime I need to get on the 210W I have to pass by it, so that's a lot. I absolutely LOVE McDonald's and this one usually does not let me down. I will admit that the fries here are not always the best... but when they're fresh, they are SO GOOD. For breakfast (which I think usually ends around 10:30AM), I get their 2 Sausage Burrito combo with a hash brown. Yum! For lunch (or dinner), I almost always get what used to be the #2 combo meal: two cheeseburgers, medium fries, and a drink. I choose the $1 Sweet Tea as my drink. This can also be hit-or-miss... sometimes they put in too much syrup, but usually it's fine. I have not tried any of the "McCafe" offerings as I'm not a coffee drinker, but I've heard good things about them. Sometimes I decide to change things up and get one of their premium chicken sandwiches, but for some odd reason I really like my McD's cheeseburger. I finally tried the McRib the other day and I didn't get what all the hype was about. I've never had any problems with my order whether it was at the counter or at the drive-thru. The interior is always clean and there's never been a shortage of tables. They offer free WiFi, which is nice--I saw several people on their laptops here the last time I came in. The employees have always been courterous and helpful; location and parking are convenient. McDonald's may not be the healthiest food option, but it's fast and reliable and delicious (to me). Five stars! read more

This place is usually just alright. The location on Huntington is much nicer with more efficient, polite employees. If you must resort to McDonald's, you may as well go to the nicest one possible. We pulled up today on our way down to Redondo Beach. We paid and then pulled up to the food window. The employee had put our bag of food on top of the drinks and tried to hand the whole thing over at once. My mom nearly dropped everything! The cashier just acted annoyed. We both got iced tea and my mom asked for 2 Equal (for her) and 2 Sweet N Low (for me). The cashier just walked off and chatted with another employee for a minute before coming back and handing my mom a handful of Equal and walking away again. My mom called her back over and reminded her that we also needed Sweet N Low. The girl rolled her eyes and said "I. DON'T.HAVE ANY" and walked off. Um. Seriously? Good thing the tea was weak, because I had to drink it without sweetener. Cross this place off the list! As if that wasn't enough, my mom got her burger with just cheese and onion. The cashier even repeated it, and the burger had the white ticket on it that said "Only cheese, Only dehydrated onion". Guess what they put on it? Everything else. Pickles, a gallon of ketchup and a bottle of mustard. Thanks a lot, McDonald's. Glad it was cheap. read more

I have been coming here every Sunday for the past month and the crew is always busy talking with the managers. Restuarant is dirty, trash cans are full and one Sunday I came in the floor was so sticky by the soda machines I fell and they were so busy talking they didn't even notice. read more

McDonald's - Restuarant was dirty - Fast Food Near Me - Arcadia, California

Service was good, but unfortunately the large fries were seemingly smaller than a medium. After planning on sharing these fries, we were disappointed to discover a feeble amount of the so called "large." read more

McDonald's - A very disappointing not so "large" frie. - Fast Food Near Me - Arcadia, California

Good breakfast experience daily at this McDonald. I visit this restaurant about 2-3 times per week, mostly weekday morning. Each staff is polite with warm welcome. This store hires a white-shirt staff passing the dine-in order to the table. Kelvin is one of the best white-shirt staff. In addition, staff regularly comes to clean up tables & checks the garage bin. Clean rate: 9/10. read more

Josefina Lopez was rude. She walks to the register and looks at us and tells us when we're ready we can go to the kiosk. And it wasn't even busy at all. And then we waited for our food for a while and when they brought our food over they didn't bring us our cups for drinks but they stated that we had to go pick them up at the counter overall the customer service here was terrible and I'm very disappointed and I come here often. she talks very loud and she's very annoying. She told us to go to the kiosk but the other customers behind us she help them with their order at the counter. I feel like thats discrimination. My friend and I are Asian and the customers behind us were hispanic. Our food took forever and the people who were behind us got their food first. I don't think our basic burger and nuggets would take so long to make...I don't understand what the fuck took so long. read more

Walked in at 10:28 AM. Took 5 minutes to wait for 1 person in line ahead of me. When I tried to order breakfast the manager told the cashier that it was past 10:30 and breakfast wasn't being served anymore. The breakfast menu hadn't even been pulled down yet. This location is also consistently dirty and smelly. Would not recommend at all. read more

I just tried stopping there at 11:35p on 5/24. Sat at the order window for about 2 minutes with no acknowledgment. Drove over to the pickup window to see if the lights were on, they were. Also saw a young blonde girl with glasses mopping with her earbuds in. Beeped the horn, couldn't hear me. She then went out of view. I went to drive around to the order window and I saw another employee outside, also had earphones in. I called over to her asking if they were open. She kept looking over with just her eyes. I beeped, I called, I even tried getting her attention with my flashlight. She just laughed and walked off. I drove through the parking lot and left. I had to drive to the Huntington Ave location instead. I am listed as an essential worker. I work nights and I can't always get my own meals prepared let alone a place to sit and eat. If kids like these don't want their job when so many people now are unfortunate to be home without jobs, perhaps they should quit. I gave the time and date of my attempt. I hope management sees this and reviews their tapes. Their lack of work is disgusting, especially in today's time. Terrible read more

Literally this location has THE WORST SODA EVER!!!! It's constantly flat. Went today and had a Coke, told them it was flat so I would take another kind..drove away and that one was flat too!!!! This happens every time!!!!! Ughhhhh read more