My experience has been great. The staff is always kind, the food is hot. They exterior is always clean, (I typically use the pickup options). One of the best McDonalds in greater metro area. read more

Worst possible experience at this location. The boy said that they were really busy right now, and that no one was working the counter. Nasty junk anyway!!! read more

We come here all the time for their large drinks. Currently at almost $2 a drink after taxes, it's still cheaper than many other places. We like the service here. We always get treated with respect and haven't had a wrong order yet. I'm not personally into McDonald's food though I like their Deluxe Quarter Pounder. I prefer Wendy's for burgers lately due to flavor, but mainly for price too. Otherwise I like Burger King or Carl's Jr. Sorry Anthem McDonald's. Frozen food is frozen food. Thank you. read more

Wish I could give a lower rating. Most miserable workers I've ever experienced in my life time. Listen, I am a service worker, I get, but oh. My. God. If I put my dead hamster behind a register, it would have better customer service skills than these poor poor workers at McDonald's in anthem Arizona. And this wasn't even a teenager, this was a full grown man who was RUDE for no reason taking my order. Asked for a mini Oreo McFlurry, got freezer burnt vanilla ice cream with a spit of Oreo crumbs on top. Who trained these people. If this is the future of America's workforce, we are doomed. read more

I get my large iced 99 cent coffee every morning. 5am crew is great. No complaints, quick service . Thank you

I mean this is a great fast food place but it's been a bit of a doozy before :P A few times they either put too little bbq sauce or none at all but most of the time it's fine Once we got ice cream (and the machine wasn't busted yay :D) and it took like ten minutes for us to get it and we were waiting in the parking lot like they said and my mom had to go inside and see what was taking so long (we still were able to get it) And one time the worker (who was clearly new) didn't even know our order and so she told us to pull up to the next window but we didn't pay yet, so my mom told the next person that we didn't pay, and somehow, we got that meal for free. So every cloud has a silver lining I guess read more

They hate their customers. Any small need is an interruption. Forget table service. They'll just holler your Number if you're lucky. Our small order had 3 things wrong. You want a napkin? Better ask! The dining room is a mess. They need to tear this place down and build a Chik Fil A. read more

Ok, so I admit it has been awhile since I visited a McDonalds. But to say I had sticker shock is an understatement. Yesterday I visited the Mc D's in Anthem. I ordered a double qtr pounder with cheese and no bun. So for 2 hamburger patties it came to $10.30! I'm sure the look on my face said it all but I asked the kid to repeat what he just said because I was certain I misunderstood him. Nope. $10.30 for 2 hamburger patties. HOLY CR@P!!!! In case you're wondering, I gave it 3 stars because everyone was very nice. read more

Probably the worst McDonald's!!! Ordered food through the drive through....somehow they messed up a double cheeseburger no onions...even though the ticket said no onions the grill crew thought maybe it would be funny to put extra onions?? Had to go in to get my burger fixed and they put the butter pickles instead of the regular burger pickles...Nice job ...totally worth 25 bucks an hour though...pffttt!!!! read more

Ok lemme say first of all, I hardly EVER eat at McDonald's. It's not good for you. It's hardly ever ever hot and amazing like the pictures. 3 of us ordered a McDouble and mcchicken. My husband said he got a pickle in every bite. And that both sandwiches were perfect. My friend also said hers were perfect. Mine looked so delicious, I decided to slap those baby's together and make myself the notorious "mcgangbang" known also as the "mcdank" to others. It seriously was phenomenal. My friends nuggets were perfect and warm and crispy. We were given every sauce we asked for (they were all in the bag) and when I asked for a few more different flavors at the window, we were happily obliged. Thank you so much. Thank you for making this rare visit to McDonald's one for us all to leave very satisfied and happy. The lady at the drive through who handed us our food was awesome. read more

Food: The breakfast is consistently good about 90% of the time. The Hash Brows are Perfect about 80% of the time. (ok, I admit it...I eat breakfast here at least 3-4 days a week!) I have had the lunch/dinner menu a couple of times a month and the food is pretty much Mcdonald's consistent. Staffing: We know how much Fast Food has struggled to keep employees. This Mcdonald's has its challenges as well, but it is evident that they continue to address this. Facility: They have had several makeovers since opening. The dining inside is pleasant. The Drive Thru...well that needs some help. they have two Ordering stations but they have no Guided Barriers as the two lanes depart into one lane going to the Payment/Pick up windows. simple Guided Barriers would Greatly help the frustrating Merge. I have even seen arguments between people with merging. Hopefully, they can address this for an even smoother experience for Drive-thru customers. read more

It's a drive thru! Not a park and wait! So sick of fast food places pushing us to parking spots to have faster drive thru times. It's not good business. It's a drive thru.. If I wanted to park I would do so and go inside. read more

Worst and most expensive McDonald's. If you order in the drive through they send you up front to wait because they are always "just waiting for the fries" then you continue to wait out front for 20 minutes. Then they give u the wrong order with incredibly rude service. Good luck trying to get any ketchup or even a napkin. And if you go inside the lobby it looks like it's ran by a bunch of stoned zombies. Save your money and time and hit up Taco Bell across the street. read more

Don't bother ordering through the app and doing a mobile pickup. If your whole order isn't wrong then at least half of it will be and if it's wrong you have to go back to the restaurant and get it remade. You can't request a refund in the app and they won't give you one if you call in. My partner and I both have allergies and have to make changes to the food ie remove ketchup and onions, yet when they read NO KETCHUP and EXTRA MUSTARD that somehow means extra ketchup and a tiny dab of mustard or put so many onions they're falling out of the burger. I haven't had a correct mobile pickup order in over a year and it's just getting worse. Are the workers just being lazy and not reading the instructions or are they messing it up, realizing, and then saying screw it and giving me incorrect food anyways?? This happens all the time and I'm so frustrated. I didn't even have a yelp account until today just to make this because it happens so much. If I don't physically check my food right after it's given to me so I can go inside and get it fixed then I wasted money because we can't eat food that's been contaminated and it has to be thrown away. I should not have to check my food every single time and I live too far away to get home check my food and go all the way back if it's wrong. read more

Never had such great service at McDonalds before. Shoutout to the guy working the window at 6:50am. Super nice and professional. Thank you sir! read more

People with kids, Avoid this MCDonalds if you're passing through. I live in the area. It's nice inside but you will pay for it and that doesn't mean it's clean. We ordered 2 small breakfast sandwich meals with hash brown which comes with a small coffee. We asked to replace the coffee with small orange juice. Understanding there would likely be a small up-charge, we were up-charged full price for 2 x orange juices ($4.40) and not compensated for removing 2 x coffees (usually $1.32). We also ordered one side of hot cakes. Order # 1339, date NOV 24, 2024, Total bill $31.37 = INSANE! We were asked to move to spot # 2. Reaching spot # 2 was already occupied with a vehicle that was also waiting on their food and still present after we departed. Free for all parking confusion because this MCDonalds and many others cant manage all the McDonalds APP orders and drive thru traditional verbal orders simultaneously. It's now like going to a normal restaurant with wait times exceeding 20 minutes which is the opposite of the original intent of the McDonalds APP. They just cant keep up and maintain quality control. We waited 15 minutes for our food, I went inside to question the bill which placed me into shock, which the manager would not present him or herself to speak to me in person, instead reverting to using an employee as a messenger with this comment, " sorry, that is the price". After waiting 15 minutes, they should have asked me if they could reduce my bill or offer another meal for the inconvenience. How about just hand me a gift card for $5 and say sorry for your inconvenience. If I'm waiting 15 minutes in the waiting area, after spending 10 minutes in the drive thru, I may as well go to a real restaurant and get my moneys worth. Basically the same price and at least if my orange juice is watery I can tell the waitress it's not right and we don't want it. I'm still hungry, I'm frustrated over my crappy orange juice and you ripped me off. I don't come here very often for this reason and this is not my first rodeo with this specific McDonald's location. Someone really needs to evaluate what this place is doing to people. Poorly managed, poorly managed food. I always get half slices of cheese on my expensive fish sandwiches because they are trying to maximize their profits. Someone needs to put this owner in their place! This place reeks of GREED & PROFITS! read more

2 stars is about right. Starving, driving down the 17, we saw a sign for McDonalds and pulled off. BOGO Happy Meals on the app for the kids is usually a winner. I got myself 3 regular hamburgers with extra onions, and a large Coke. Food was just meh! Fries were soggy, and luke warm. The burgers were ok. The Coke was nasty! McDonalds Coke is usually some of the best, but today it was all syrup and no carbonation. It was gross. Service was friendly enough, I guess, but I was disappointed in our meal and wouldn't come back to this specific McDonalds again. read more

My little girl wanted to go to McDonald's to play on the playground. Note she is a little on the heavier side. After we ordered the worker wouldn't let my little girl play in the play place. After kindly explaining that my daughter is 10 years old the worker said "No predators in the play place" This really hurt my daughters feelings. She ran out of McDonalds without even eating her food. (She always eats her food) So we went to Burger King instead and so much better. read more

They don't greet their customers at 4:45am I waited in line for 15 mins and no one came to the microphone to help what's the point of opening early the workers are messing around read more

I would have gave them a "0" if I could. We stopped by there on the way to Flagstaff. We had to do our order on the kiosk first of all. Then it didn't give us the discount from the app. I told the manager and she said there was nothing she could do about it. It's expensive to eat at McD's. It was $31 for 2 meals. We waited a long time for our 2 meals. When they brought them out they forgot to put the bacon on both of them. I went up and got some bacon. The fries and burgers were cold. The buns were very hard on the edges(old). People kept coming into the lobby and the manager told them to go to the drive thru, the lobby was closed. She finally put up a hand written sign that just said dining room closed short of help. They only had 3 people working. Customers were really irritated. I called her over to our table and told her our food was terrible and she said that next time we come back we could get a free meal. I don't live in Anthem, and I will not be going back to that McDonalds. read more

Went through drive through, they forgot the two large fries. When I went into the store the young lady said "oh ya we're just making the fries" no sorry, no free coupons, not even a smile, nothing. Just a cold hearted teenager with no service industry prowess. Fries came unsalted. 1 star for poor service. DO NOT GO HERE read more

Incredibly expensive! Why do I go here?! After today I surely won't. Ordered a sausage egg biscuit meal with small orange juice, nothing else. Total was $13.07 for one small breakfast at fast food mediocre McDonalds. Crazy price. I looked up how much the exact same meal would be at nearby Chick-Fil-A and it would have been $9.03 with tax, $4 less for exactly the same thing, 30% more at McD for worse food. Absolutely not worth ever going back, not sure who is paying these prices. read more

Freaking irritating, go thru the drive through and had to repeat the order multiple time, and they still got the order wrong, for got to give me my Receipt then after the came out to Give me my Receipt they forgot the food, so I had to go in and reorder part of my meal just to be double charged and then before I could even order I had to wait while multiple people stood at the register fiddling around stare at me then walked away, so out of irritation I sent my wife back in to deal with it cause I was losing my patience, and still again messed up the order so I ended up saying screw it and settle for what we were served. Today was not y'alls day it seems store #25665. 10:12AM ORDER #177 PS: NEED I MENTION THAT PICKING YOUR NOSE AND NOT WASHING YOUR HANDS IS DOWM RIGHT DISGUSTING read more

Everyone who works here is so rude. Even the manager. I order table service, they put it at the counter & called it out refusing to bring it over. Then I went up & asked the manager for a fork. She had a till in her hand & said "yeah when I don't have money in my hands." Um okay, a better response may have been, "sure, as soon as I put this money down." Won't be back to this location. read more

We had order on the app because we got a notification for a deal on happy meals. So we decided why not. Made out order the way we wanted and placed the order. The app crashed and would not open back up so we could see our order. So we drove up to this McDonald's where we had ordered. And Levi helped us out. When he spoke to the manager however, he seem unbothered by the situation and was simply just rude. So Levi took out order and even updated us when it was being prepared. Levi was super helpful and super nice. Levi seemed to be the only one who cares there. The manager needs to go back to a customer service class. Could have been five stars. Anyway thank you Levi for you kindness and customer service. Keep it up kid you'll do great. Just don't turn out like your manager. read more

I love McDonalds food but honestly this location sucks. They mess up the simplest things and make you pull around and park for one sandwich. The kids working there need to be on the show scared straight so they can learn a few manners. read more

Worse McDonalds ever..! I cannot believe that We have to pay $15.00 just for a couple of hamburgers and small fries for the hamburger buns to be so hard that You can bounce them like a rock on the pavement..!! You would think that the people working there would value other people's money and quality of food.!! Never going back..!! read more

I LOVE McDonalds!!!! Beef and cheese is my favorite thing on earth!!!! This place is the best, it was so clean there was NO poop in the toilet! YES!!!!!!! read more

When paying $32 for 2 medium meals and a Happy Meal, one expects to at least receive all of the order. Drinks were not ready when we were given the food and the server seemed surprised when I asked for them. He returned a couple of minutes later, saying 'we're out of Sprite.' We asked for Fanta instead, but got Sprite when the drinks arrived. When we got home, there was no Happy Meal drink, so our 3-year-old was not happy. More like 'Unhappy Meal,' McDonald's read more

Feels like the lobby is an after thought being ignored , waited almost 30 minutes for two McDoubles just for them to mess up the order. Worst experience at a McDonald's I've ever had. Go to a different McDonald's and save some time! read more

They do a really good job at this location. They are always fast and efficient. Plus, every time I've been there their ice cream machine works. read more

This location is really hit or miss. Sometimes the quality is so good I'd never believe it came from a McDonalds where other times I leave frustrated and confused. Sadly though my orders lately have been very messed up and I have to discard the meal completely for allergies or poor preparation. The staff too is hit or miss. I've had some extremely outgoing individuals and others who blatantly were bothered by me ensuring my order was correct. However, this is a McDonald's which is fast food so my expectations are low with that in mind. read more

This McDonald's has to be the absolute worst in the entire state of Arizona. In 2 years I've never received a meal that's freshly cooked. The fry's are always cold or soggy, the sandwiches are stale, dried out. They can't even serve you the correct soda you ordered. I guess it's pretty amazing to be that consistently bad every time. Save your money, don't eat here. read more

We walked into this McDonald's in the evening. At least two employees saw us. They totally ignored us. The entire staff was standing in the back laughing, joking around and yukking it up. Nobody came to the front to take our order. We waited and waited, but it was evident that only the drive through and their fun was important. Not a customer in the shop. Terrible service. We left. read more

Wow! How unorganized! Even with the computers doing all the work for them . The worst location in Phoenix by far.

That's ABSOLUTE WORST McDonald's I've been to. Living in Anthem I'm held hostage to this being the only choice for a McDonald's. The service is terrible and the food is always hit and Miss. They have NO CLUE on how to make a coffee let alone a Mocha. It's like they don't care. Even through the employee turnover and manager turnover it's still terrible place to go. I literally always pray they get the order correct and most of the time they don't. I mean it's only coffee right?! I'm not subjecting myself anymore to this bogus operation. read more

Hashbrowns are always mushy and gross. Never has ice cream. Simplest tasks are obviously too much

I loved how they cover the top of the straws. It really had me feeling sophisticated.

Today I ordered in the App and was concerned that the app crashed and did not show my order even though my account was charged. I headed to the McDonald's where I stood at the counter for 5 minutes and was ignored even by the manager. Then a very nice young man named Levi had been running out orders stopped to ask if he could help me. I explained the issue and he said no problem I will take care of you. When he went to talk to his manager about it the manager seemed annoyed and just did a hand gesture as to say go deal with it. The young man even updated us on how long it would be before our order was ready. Thank you Levi for you great service. If it was not for the manager seeming bothered by everything this would have been a five star review. I hope the manager works on his customer service skills read more

Improvement! This last year this McDonalds was horrendous compared to other locations I've experienced, however this morning was different! Fast, accurate, 2 straws without asking and I didn't have to pull away from window without my order. Also the drive thru guy with an accent made eye contact, smiled and knew my order. Thank you! That's all I wanted from my local Micky D's. read more