This is definitely one of McDonald's worst branches...EVER. They always have the longest drive-thru lines and seem to be the slowest, sadly due to incompetence. They have messed up on my order every single time that I've come through their drive-thru. I have never had a fast food restaurant make THAT many mistakes. They are also in a very bad location where you end up waiting in a line to get out of the parking area because it's running into the many cars that are pulling in to the center. And because of the limited visibility, you aren't allowed to take a left onto Aiea Heights Drive, which makes it even more frustrating because most people want to head left to get to the also very busy Moanalua Road. It was the last straw when the worker gave all of our order to the car ahead of us who pulled over on the side and had already begun eating their food before realizing it wasn't their order and I watched the worker run out and collect it from them then trying to walk it straight to our car to give it to us. We declined the food and was advised to pull aside also as they redid our order and frantically stared at their computer / register wondering where they went wrong. No apology nothing, just looking frazzled and unorganized. Do yourself a favor and visit the branch no more than a mile away off of Kamehameha Highway. They seemed to get our order correct majority of the time and for some reason the food always tasted better. read more

Always a long line for the drive-thru. Faster to park the car and walk-in (depending how crowded the parking lot is and how long the line is). It's near home and I needed something to munch on. A place to get a quick meal when one is in a hurry. Order. Wait. Get food. Get out. What else, it is a McDonald's. read more

This McDonald's needs to improve their problem solving as they're great & friendly almost every week I come here. However, when there are problems, they can't seem to get it together. Today, they had issues with their mobile ordering system again then to top that off didn't have 4 apple pies available requiring me to wait 7 minutes while my remaining order went cold. But the worst thing was no receiving a receipt after requesting one ... I was handed a take out order slip. read more

Mc Donald's is good everywhere, it's the same. But here in Hawaii they have rice so you know we had to order! Kind of a run down location with a bunch of kids hanging out after school even using they outlets to charge their cell phones. read more

McDonald's - Rice, yum! - Fast Food Near Me - Aiea, Hawaii

I should have learned my lesson by now. ALWAYS TRIPLE CHECK THE ORDER MENU, to ensure order is correct. And ALWAYS CHECK the BAG CONTAINING THE FOOD, before driving away from the window, to ensure order is complete. Employee: Hi. What would you like to order? Me: May I please get a Sausage, Egg and Cheese McMuffin? Employee: Would you like to make that as a meal? Me: Yes, please. Employee: OK, and your drink for your meal? Me: May I please get an orange juice? Me: *Picks up order from window. Gets home 5 minutes later. Looks in bag. Where is my hash brown??* I looked up the menu on the McDonald's website, and confirmed that a meal-- which I thought I ordered, based on the employee's acknowledgement that I wanted a drink with my meal-- was supposed to contain a hashbrown. Then I grabbed my receipt, and noticed that it just listed the sandwich and the drink. Soooo I guess the "meal" that I was asked about, didn't even get selected. Not going to this location again, but for anyone who does: double check accuracy of order before leaving that parking lot. read more

I go to this McDonald's in the morning for breakfast. The morning team is awesome. They are efficient and pleasant. My food is always hot and delicious. What else can I say? They work hard and deliver great service and food. Thank you. read more

I'm trying to get in and out since I'm in a rush. Drive thru is backed up, so we opt to walk in. The setup is awkward, only one entrance to access to get inside. From parking lot to front door, the drive-thru line is conflicting with cars blocking resulting it not being openly easy to get where I need to be to the front door entrance. Anyway, it's a Satirday and there is only one cashier with 8 people in line. How is this efficiency for business operations??? What makes it worse, worker appears to be putting in minimal effort and not very responsive to addressing the growing number of folks awaiting their turn to order. I waited about 15 minutes until I got to the counter. This must be the longest wait I experienced when visiting a McDonalds restaurant. Why doesn't this place have the automatic kiosk to order from? The other few locations I've been to recently had a kiosk for customer convenience. This doesn't make any sense to me. I get it, each is individually owned thru franchise ownership, so I guess they have a "right" to run a slow-paced business if they want to. Bottom line is, there is room for developing better staffing for peak hours. I feel this is "common sense" to maximize profits. But, what do I know... IM JUST A CONSUMER MAKING THIS OBSERVATION!!! *By the way, if extra staff was available, maybe they could upkeep the cleanliness and appearance of the seating area so it's more appealing to dine in! Not likely willing to return to this place again. read more

First time to this location. Pretty good service and not crazy busy like Pearl City waimano home road during lunch time. Food came out fast. read more

McDonald's - Mcteri deluxe with lettuce, tomato, onions and mayo. ..only in hawaii! - Fast Food Near Me - Aiea, Hawaii

Yelp 100 Review Challenge 2015: 58/100 The food is consistent here, as with most McD's but the tables and chairs could be cleaned more often between occupancy, since they weren't busy, and I found myself using a napkin to wipe down the chairs & tables. 3 stars because though the worker was kind while taking my order, he forgot the utensils and nuts for my two ice cream Sundae's! I would have been more upset if it was take-out, but luckily I ate inside and was able to walk over to the counter to request the items he forgot. He was nice about it, so it's okay. Parking can be difficult and maneuvering in & out of this complex can be dangerous but I've experienced worst McD's... read more

I gave this place 5 stars because they stayed open during the hurricane time! It was the place to be during the "lockdown." Most the places were boarded up and closed. But these hard workers stayed open. Ahaha. Nice funny people working here. "Not all super heros wear capes." Easy drive thru and plenty of parking in the center. Mcdonalds will Forever be my favorite place to get a 20 piece chicken McNuggets and large fries. read more

McDonald's in Aiea Shopping Center has the BEST friendly and courteous staff! Food is always hot and drive thru is quick! Mahalo! read more

Witnessed employee eat what looked like a cracker or fries, then go right back to serving without sanitizing or washing her hands. Told manager, and she should said she would make sure staff is washing hands read more

I wish I could give a 0 star rating. Manager at the Aiea Heights location was taking her frustration of long lines out on customers in the front of store, yelling at one lady who asked if this was her order and denied myself service for a mobile order because it was not mine. I have used the app multiple times this way with little to no push back, my girlfriend wanted something and used her app, because I was also using my app and you cannot use both apps at the same time. She paid for hers with her money and I paid with my money, it is still 2 separate transactions. 0/10 for composure, if you cannot handle working in a fast paced industry then you shouldn't be a manager. Go back to the line if you can't keep your cool. Sincerely, former Chef. read more

Aiea McDonalds is excellent at delivering hot fresh food, fast! They are excellent at delivering service with a smile. They are excellent at moving the morning drive-through at top speed without errors in my order every time. They are the best McDonald's on this island and possibly the nation. read more

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This McDonald's is not as modern as some of the others design-wise. It has kept its old style. First, the restroom here is cleaner than the one at Beretania which has the dirtiest one in my opinion. So that was a good sign. So I decided to dine here. The Third Pounder mushroom and Swiss was pretty good. For those who haven't tried it yet, this menu item is only for a limited time only. This mushroom burger is better priced and tastes better than the Zippy's Quarter Pounder equivalent mushroom burger in my opinion. It actually costs less and you get a free refill of your soda! The only thing that I didn't like was the noise level here. The sound of the music played over the speakers is a little too harsh. They could improve the sound by upgrading their speaker system which is probably old like the restaurant. The ketchup dispenser was pretty much empty and the cup lids needed replenishing. Straw covers were strewn over the soda dispenser area. Not very appealing to the eyes. There seemed to be only one worker at the register and I saw him cleaning the dining area after I sat down to eat. Such is the economy. Entering and exiting the parking lot here can be quite tricky but there are lots of parking for those dining in. All in all, a decent McDonalds to go to. read more

McDonald's - Fast Food Near Me - Aiea, Hawaii

I normally wouldn't review a fast food restaurant but how do you mess up a sausage mcmuffin. They basically gave me a grilled cheese lol.. just thought I'd share this little mishap. You literally had one job and you effd up lol. read more

McDonald's - You had one job - Fast Food Near Me - Aiea, Hawaii

Hit or miss in drive-thru with service...Mornings and Saturdays are usually a mess at the drive-thru, but nonetheless, when your hungry Mickey D's usually hits the spot. Service and Food quality can be inconsistent, but remember this is fast-food and not a 5-star restaurant... read more

11.9.13. One of the worst locations ever. Located on the second tier of the Aiea Shopping Center, this place is difficult to get out of. Getting into the lot isn't really a problem but trying to get into the drive-thru line, which is typically long, is hard & then exiting the lot is terrible. I usally come here for the after-Aiea-Bowl, cheap desert (ice cream cone!)...sometimes they do get skimpy on the soft serve -_- Yelp 365 Challenge: #312/365 read more

Order taker was courteous and brought our tray to us once the order was filled. Dining room was clean and WiFi was working. No complaints.

I'm very dissatisfied upon walking in not a single employee recognized my presence. I was in this McDonald's for 15 minutes and I only got 2 items, there was only one person in front of me that ordered coffee. The women at the front spent her time doing all the mobile orders first then decided to help me. It wouldn't have killed her to take orders in between working on the mobile orders considering one was a very large. I work in food services as well so I do understand to some extent but this is supposed to be a fast food chain so honestly it's unexepytable. After I left I realized this women had given me the wrong order! After all that she'd given me a McMuffin instead a McGriddle and I can't go back or I'll be late for work. This McDonald's is right next to my house and I've never been this disappointed with this food chain let alone my neighborhood one. read more

Not bad. Another mcds...nothing to be said that hasn't already been said and repeated too many times. This particular one can get quite inconvenient in terms of its parking and drive through. The parking can fill up during busy times...likewise with the drive through. The two become problems for each other as the drive through lane is also the parking lot lane at some point. Overall quick service...never had an issue here other than what I just mentioned. read more

Nobody Admits they go2 McDonald's, but they are making Millions with our Money! Lol Drive thru is combined with the middle parking lot of Aiea Shopping Center, above Times. Bad idea to go after any event at Aloha Stadium or Aiea High School. Very tricky leaving 2 get back on Aiea Heights Drive, use Caution. Had the ono 4 their Filet-o-Fish & had a small French Fries. I just eat the fish & I guess my dog Coco enjoyed the buns. The French Fries were warm, like they had dropped alot of french fries in anticipation of the After School rush. To my dismay...I guess that's what I get 4 coming here after swimming, my exercise for over an hour. That's my sign, NO MORE MCDONALD'S! Especially after Exercising, but there's that self-sabotage....any who, here I End my Review & my Confession! Lol read more

My bf came just earlier to get me a strawberry milkshake Nd instead they gave him chocolate milkshake like wth double check your customer's order before cashing out bad customer service!! read more

Ordered 3 Oreo Shamrock McFlurry(s) & 2 chocolate shakes. Got 3 Oreo McFlurry(s) & 2 chocolate shakes. . No shamrock .

Drive thru line was too long and they close the dining room early and since they close early and you can't even go inside to order take out! They should at least open the doors a little later due to the holiday shoppers.. read more

I work very close by to this establishment, and they staff is super nice. They always try to get everything out super fast, but of course if it's rush hour be expected to have to wait a bit. They are human, but are very very nice and understanding if they messed something up. I rarely get an order that is messed up by them. I love this Mc Donald's! read more

Let's face it, the food at all McDonald's is all the same....and that's not all that good. What makes this particular McDonald's worthy of a 4-star review is solely it's consistently friendly staff and above average customer service. Always a pleasant greeting and a smile, especially the drive-thru attendants. Keep up the great work guys, Mahalo! read more

We went for breakfast. (dine in) I was carrying my baby awhile ordering and had my toddler at my side. I ordered a local deluxe and a coffee. The cashier (name unknown) noticed that I had the 2 and asked if I needed another fork. (awesome attention to my situation) After cashing me out, she insisted and carried my tray to my desired table. I was blown away at this 5 star service at a fast food establishment. They have raised the bar for service. Management should know that this is huge for a stereotypical fast food place. You just don't expect this kind of service. I wish I got He cashiers name. She was very pleasant and makes me want to dine in more. The restaurant is nice and very comfortable. Wifi is free and music is on. Very different from other McDonald's. #Aieawins read more

The parking lot to get to the drive through can get crowded. That is my only complaint. Other than that, the service is pretty fast and they haven't messed up my order ever. read more

Horrible! Left for work early so I could get a bite to eat from McDonald's in aiea and the guy who was a manager took my older and left to make my food. He didn't ask for here or to go and didn't take my money. There was more then enough workers to make my simple order and another lady had to grab the money from me with a curious look wondering why I gave her money. All I wanted was a nice breakfast before work and to sit down and eat my meal but I got straight up rudeness and from a manager!!! read more

Been going to this McDo from small kid time. The location is a part of the Aiea Shopping Center like technically on the 2nd level portion near where Koa Pancake House is located along with many other nearby surrounding shops and stores. There is a decent amount of parking right in front where the drive through location is at. The staff and customer service is good. They have your typical McDo menu including the dollar menu which is always good. They have a decent amount of table and seating areas as well. I would say that it is a decent sized McDo. There is one good spot if you need to study and/or use your laptop which has a power outlet. Most of the time, in most McDos they don't have outlets for you to use power to power your respective technological devices so it's always a plus one star for me when I do see and find one. read more

This is by far the slowest drive thru. I am still waiting to. I'm order after 20 minutes of waiting in line. I would have left but there was no way for me to turn around. read more

I went here the other day and ordered two double fish filet meals. When I got home and opened the boxes one was a double the other was a single. WTF!!!! How do u mess one of two up. The worst part about it is that the box says double. I had to get back in my car and drive all the way back. I tried to talk to the manger because I was so upset but he just brushed me off after giving me another fish burger. The extra burger didn't help as much as an ear would have. I would rather go to Wendy's down the street, a little more but the burgers r better. read more

It's McDonalds! Not fine dining but we were hungry, they got the order correct. The food was cooked correctly and the right temperature so we were happy. I ordered breakfast food so we had to pull forward and wait but it was fresh! read more

Service sucks, & our cashier had an ugly attitude towards me and other customers. I suggest you find another Mcdonalds to eat at if you want faster service and the right food order. read more

Worst McDonald's I've Ever Been to. Ive managed a mcdonalds at some point in my life and have higher expectations then most , but I also understand the stresses of working in this food giant. Complaints are very uncommon for me so when I do complain its something I highly disagree with. I ordered hotcakes today and after 5 minutes of waiting I discover they were hard... I went to the counter and asked for new pancakes. These people decide to microwave it and give it back to me. I was so upset I threw it away and let my family enjoy their meal. If you want to start your day with breakfast that you could cook better on the hood of your car then this is the place for you. There are alot of better mcdonalds out there read more

Was in the drive through on Monday, August 15, 2:30 pm. Ordered food and a hot fudge sundae. Shouldn't the sundae come with a SPOON?? Or is that optional and I have to ask? No nuts either. So I opened the top of the sundae and drank it and intermittently waited for it to melt so I could drink it. Then I used my tongue to get the hot fudge that was in a clump stuck to the sides and bottom. Maybe some training is necessary? Or read the following SPOONS ARE TO BE INCLUDED WITH SUNDAES WHETHER CUSTOMER REQUESTS IT OR NOT. NUTS TOO. read more

Ordered a local deluxe breakfast, wanted to sub rice with more eggs. Cashier claimed they couldn't do it at first, I asked the cashier to check with her manager, they approved it but warned me there would be a charge next time. Every other McDonald's branch that I've been to gladly substituted the rice for more scrambled eggs. read more

Food is nice, fresh and hot-service outstanding-convient to Aiea Copy

always busy but everybodys nice and efficient.. quick meal is always good when your in a rush