I almost walked out with the wrong solution when I heard a young msnd in the isle next offer to…read morehelp someone. After hid assistance I drove the 20 miles back home and made the repair. So grateful I had his friendly help!

What I really like about them is they have everything you need to complete the project. From wood…read moreto plants.

Amazing food and covktails, there beers are always chilled and there martinis are greatread more

We needed to stop for gas one more time before reaching our destination. Store had a decent snack…read moreselection. I only grabbed a hot coffee from here, which was reasonably priced. They had some little area with additional items in the back, but I was trying to be quick so we could continue back on the road. If I was hungry enough, I would have definitely took advantage of the chicken tenders and potato wedges they had. They looked soooo good! Everyone else in line was getting some too lol cashier was friendly. My only feedback is that there is only one toilet for the public. Bathroom could use an update. If we are on the road and end up having to go through Bieber again, I want to stop by for the hot food and goodies. Seems like a good grab n go place for people coming through and even for the locals.

I love this hardware store located in the center of beautiful Dunsmuir, California, one of our…read morewonderful historic mountain railroad towns. If you need to fix or build something, or just forgot something on your trip, you can probably find it here. They have a tremendous selection of not only traditional hardware merchandise, but a wide selection of country store items like work clothes, fishing gear, picnic items, and more. The staff are super friendly and eager to help. Take a few moments to appreciate their display cases filled with interesting vintage and historic museum pieces.

I drove three miles into town because the employee at Dunsmuir Hardware told me they had toilet…read morevalve seals in stock. When I got there, the employee barely acknowledged me, took me back to the plumbing shelf, waved at it and said, "Find the one you need." There was not one valve seal on the shelf. Then I purchased four bags of top soil, and when I asked the employee if he could help me load them in my car, he said he just had surgery. I lifted four 28 pound bags into my car. A nice gentleman, a customer leaving the store, asked if I needed any more help, but I was done. Not a great experience.

Great service and knowledgeable staff. All towns need a quality Ace store like this one.read more

What drew me into the store were the Mary Lake Thompson cotton dish towels in the window. If you…read moredon't know these lint free towels, you must purchase them. All of the lovely artwork on the towels is done by Mary and her daughter and made in Oroville, California. 5 stars for service! The two women who were working here were extremely helpful in showing me choices for a cheese spreader. I didn't find my perfect match but my husband and I both found lovely gifts for each other to remind us of our trip to Mount Shasta. My husband's was a cool, double walled stainless steel mug with artwork of Mount Shasta by local artist, Cailin Henson. The special addition on this was a red carabiner which does double duty as a "handle" and an attachment. My gift was a pretty 2 cup ceramic teapot in sage green with a stainless steel filter. Both are from a British company- Price and Kensington. If you're looking for gifts for yourself or someone else while shopping in Mount Shasta, be sure to make a stop here. It definitely competes with most kitchen stores with the breadth of merchandise. The salespeople told us that the buyer has recently expanded this department. Great work!

Biggest bunch of jerks I have ever met. You ask for help and the owner of the business smirks at…read moreyou like you don't know anything. They aren't much help and are over priced. And that's assuming you even get what you actually needed in the first place. You ask for a part to fix a toilet and you end up getting caulking and wall paint. Trust me. Drive the extra few miles to valley in fall river unless you are truly desperate.

I really count on the employees with my many home and garden task. The manager has always been very…read morehelpful and educational for my family. I am so thankful that we have such a well supplies hardware business here in Burney. I would hate to have to go to Redding everytime I needed an item. I find the prices are good and love the sales. Cuddos to the staff and thank you

Worst hardware store ever! Employees don't know where products are and manager is rude and…read moreunhelpful. You are better off going to Ace a couple of blocks over.

They seem to have everything and know everything. They have lots of employees who are friendly and…read morevery helpful. It seems like all the contractors get their things here but it's very easy for non-contractors to get the help they need without feeling foolish. I stopped going to Ace Hardware.

Friendly, they always help me out for hours. No kidding, I'm in there for hours trying to get my…read morestuff sometimes. The employees always help me for as long as I need. They are great.

I went in needing paint. Alonzo was patient while I picked out my paint and was extremely helpful…read morein getting me 3 different colors.

They have a normal standard supply range for an Ace in the mountains…read more Staff is friendly and helpful. However; the owner is abrupt and surly. If you ask him where something is he will point and wave his hand back and forth and say over there. If you ask for specifics he will ignore you. Then there is a woman in her mid-thirties who is a long time employee or co-owner who seems nice but will flip and become hostile in an instant. She interrogated me about what I was going to use cold whether window washer fluid for. It was non of her business, the fluid was for the cars window cleaning system, and when did window washer fluid become a controlled substance?! The last time I went in she asked if I had an Ace Rewards # and I said yes but it doesn't work even though I updated my contact information twice (Third time worked). After I said that, she turned to me with hatred on her face and just stared. I stared back, pushed the unpurchased items back, said I didn't want them and left. When I looked back she was still staring. Creepy! I am a polite person who goes to great length to not be noticed which is hard because I am a big dude. I especially do not want to be seen exhibiting untoward behavior at any time. With this I am certain their responses are not due to me being a jerk. Luckily, they are not the only game in town!

I've been coming up to our place on the East Shore for 40 years and have always supported the local…read morebusinesses in town. This trip to this Ace Hardware was the last straw. Our business will now go ONLY to Ayoobs or True Value in Westwood. The newer employee, a larger, balding guy, answered some questions yesterday about a sprinkler timer that was a new product. I was unsure of this new one, but purchased it anyway. After reading the bad product reviews, I decided to return it today, unopened. This guy asked me why was wrong with it and I said that nothing was wrong with it, I just wanted different brand and would buy it elsewhere since they didn't carry it any longer. The attitude I received from this POS was absolutely uncalled for. Word in a small town gets around fast. The older lady at the checkstand heard/saw the whole exchange and said absolutely nothing. no apology, nothing. She also has had a bad attitude the past few times I've been in there. I'll never set foot in this place again. I'd rather shop in Westwood True Value, Ayoobs, or actually make the trip to Chico rather than give this place another cent. I'll even do Amazon for next day delivery. I Changed my mind on a product and returned it in the same new condition, unopened. His belittling went on further, but I'll leave things at that. I hope these owners do something about this person, or sell the place. Other Yelp reviews confirm my point. Seniors, or anyone for that matter, shouldn't be spoken to like that, for literally doing nothing wrong other than returning something.

Always helpful and willing to share ideas. they are my first go to hardware store.read more

This particular True Value store used to have a good selection of women's work gloves. Not so…read moreanymore. Try the True Value in Chester for a better selection.

Great customer service and friendly employees. Helpful and considerate! They help you out with…read morefinding what you need.

What an absolute opitome of customer service! Christine went the extra mile with my watch battery…read moredeliemma! She helped me with a smile and great sense of humor. What a multitasking! She helped two more customers while helping me. She make who hired her look good! YAY for Ayoobs!