These guys are great. Always helpful and have quality products. Their paint is the best.read more

Staff helpful but.....they did not specify that it cost for samples.You pay for a gallon per stain…read moresample.Should be specified before customer asks for specific stain colors.Otgerwise customer is paying for stains they do not need.The samples on cards and stain board do not justify color.You have to look at the stain on the wood you are using.Highly recommend selling the stain in small sample containers,like pint size.Luckily,we chose a neutral exterior house color and white for interior.

Thank you so much for your help today The rep I worked…read morewith went to the back to get more swatches for me and was patient and helpful while my crazy brain tried to make decisions.

Let me tell you. GO HERE. Amazing customer service is what this place is winning at…read more Walked in for paint to patch holes on moving out of my apartment. I had no clue what color and was just going to wing it with my eye. The sales manager asked where I lived to better help the color match. Little did I know, our landlord buys paint from them and there was jugs waiting to be picked up by landlord. Instead of me having to buy a quart, the manager poured me a small cup for free since I only needed a tiny amount. AMAZING.

I thought it was a nice store but asked for some advice and was treated very unprofessionally and…read morerude. Employees more interested in talking amongst themselves. Too many other options in town to give my business to so will not be coming back.

Service! After 25 years of using this establishment as our primary paint and stain store, we are…read moredone! Two wildly incorrect stains - from a list of standard colors. Trying for regular dark brown. First was bright orange (no dot on top of can), second was light brown (some -no dot on can). Don't mix stains...Trips back and forth to town to fix. Received 'apologies' that they entered the incorrect code. Never happened before! Ever. I confirmed stain was mixed by seasoned employee/owner, not a new employee. Apology felt insincere. Mistake was too off - felt deliberate. Lost our business and our neighbors' business. They know why.

Im a contractor and owner of a storage bussiness, not in the area. That lumber yard has terrible…read moreservice, between loading youre material and service at the counter. When it comes to small bussiness, customers service helps to keep youre door open, even when youre small bussiness backs up to home depot! Plus a portable bathroom used to run a bussiness that has city sewer. Payless lumber needs alot of help.

Absolutely Terrible! I special ordered a 7ft length of black painted 1 5/8" tubing for my metal…read morechain link gate. This tubing is supposed to support the large steel wheel which is attached to my 23' long driveway gate. The total amount for the metal tube was $26.14. I found that the company which makes the tubing decided that it's ok to use a thin wall tube for this weight bearing application causing a very sloppy and loose fit. Not acceptable unless you are a company that does not care about the products you sell. I attempted to return the tubing at Payless Building Supply in Chico, CA. They declined to return it or even give me store credit because the cashier said it was special ordered. I have spent well over $5000 at this store for materials in the last few years. Never again will I buy anything from Payless Building Supply in Chico, Ca. They do not stand behind their products. Absolutely Terrible!

Communication skills need to be improved. Possible false certificate of liability and workman's com…read moredocuments. Had to look elsewhere.

Gave me a quite, came on time. The color was a little off and David offered to have colored changed…read morebut I gave the go ahead to use what he had. The job was finished in no time. Well done.

Casey, Matt, Steve and Drew were so helpful for me in choosing wall, cabinet and trim paint. I was…read morein there almost daily for a couple weeks getting sample colors. The guys really know their stuff. Casey is amazing at colors and color matching. I can't thank them enough for their welcoming help!

Really helpful crew who can do just about anything wrt paint!…read moreWe keep going back there and are never disappointed.

Outstanding service and knowledgeable staff behind the desk. Answer all my questions and made my…read morejob easier.

The 2 gentlemen that worked today (7/26/22) around 1 pm. Are AMAZING! So courteous and…read moreprofessional! I highly recommend this store.

They have a normal standard supply range for an Ace in the mountains…read more Staff is friendly and helpful. However; the owner is abrupt and surly. If you ask him where something is he will point and wave his hand back and forth and say over there. If you ask for specifics he will ignore you. Then there is a woman in her mid-thirties who is a long time employee or co-owner who seems nice but will flip and become hostile in an instant. She interrogated me about what I was going to use cold whether window washer fluid for. It was non of her business, the fluid was for the cars window cleaning system, and when did window washer fluid become a controlled substance?! The last time I went in she asked if I had an Ace Rewards # and I said yes but it doesn't work even though I updated my contact information twice (Third time worked). After I said that, she turned to me with hatred on her face and just stared. I stared back, pushed the unpurchased items back, said I didn't want them and left. When I looked back she was still staring. Creepy! I am a polite person who goes to great length to not be noticed which is hard because I am a big dude. I especially do not want to be seen exhibiting untoward behavior at any time. With this I am certain their responses are not due to me being a jerk. Luckily, they are not the only game in town!

I've been coming up to our place on the East Shore for 40 years and have always supported the local…read morebusinesses in town. This trip to this Ace Hardware was the last straw. Our business will now go ONLY to Ayoobs or True Value in Westwood. The newer employee, a larger, balding guy, answered some questions yesterday about a sprinkler timer that was a new product. I was unsure of this new one, but purchased it anyway. After reading the bad product reviews, I decided to return it today, unopened. This guy asked me why was wrong with it and I said that nothing was wrong with it, I just wanted different brand and would buy it elsewhere since they didn't carry it any longer. The attitude I received from this POS was absolutely uncalled for. Word in a small town gets around fast. The older lady at the checkstand heard/saw the whole exchange and said absolutely nothing. no apology, nothing. She also has had a bad attitude the past few times I've been in there. I'll never set foot in this place again. I'd rather shop in Westwood True Value, Ayoobs, or actually make the trip to Chico rather than give this place another cent. I'll even do Amazon for next day delivery. I Changed my mind on a product and returned it in the same new condition, unopened. His belittling went on further, but I'll leave things at that. I hope these owners do something about this person, or sell the place. Other Yelp reviews confirm my point. Seniors, or anyone for that matter, shouldn't be spoken to like that, for literally doing nothing wrong other than returning something.