We moved to Lake Almanor from the Bay Area a year ago, and I'm very impressed with this store! The…read moreemployees are all helpful and friendly! If there's something you can't find, they help you locate the item or direct you to the owner. Duane has ordered me items they didn't have stocked and helped me with my snow blower purchase. I grew up in Susanville, but I haven't had to deal with snow in over twenty years. The snow blower was a game changer. The big bonus that I didn't expect to see in Chester was the Big Green Egg smoker brand. I purchased mine in Santa Cruz a few years back, and I love the product. They have all the accessories and can order what they don't have in stock. Keep up the great work guys!!

This business does "not" stick to their promises or quoted prices…read more After a customer service person quotes a price and orders the product, item arrives, the price is not as quoted. Watch out and buyer be aware

What an absolute opitome of customer service! Christine went the extra mile with my watch battery…read moredeliemma! She helped me with a smile and great sense of humor. What a multitasking! She helped two more customers while helping me. She make who hired her look good! YAY for Ayoobs!

Great customer service and friendly employees. Helpful and considerate! They help you out with…read morefinding what you need.

My coworker and i were working out of town and our only key broke in half (in the middle where the…read morebumps are) and Carol was able to cut a new key for us. She has got some magic hands! Thank you so much! Tow companies and locksmiths and even a car dealer was having issues on how to troubleshoot this issue!

I went in this morning and spent $120 on a new kitchen faucet. Came back this afternoon for two…read moreadapters. I had to ask three employees for assistance who told me to wait in the plumbing aisle and they would send somebody over. I waited 14 minutes before I went looking for yet another employee, how disappointing to find four employees just standing around chatting while I wait in plumbing for nobody to ever show up. As I leave, they notice me and then try and offer me help. No thank you. We are done here. You are clearly too busy socializing to help customers. I'll be taking my business elsewhere. Do better!

This is a decent sized hardware and houseware store, family owned and run for three generations…read moreapparently. In addition to the hardware (pretty much standard Ace stuff), you will find fishing poles, bicycle tires and tubes, gardening supplies, etc, plus high up on the walls are antique rifles, beer bottles, hockey sticks, fire-fighting equipment, a chainsaw, and so on. The people were super friendly and chatted us up a while. But they never mentioned the rattlesnake. There is a live rattlesnake in a box in the window. BOOM! Five stars! Done! Go check it out.

The store really has everything! We had a ton of little small things we needed and ask him for help…read moreand she delivered! Offered some great suggestions and alternative ideas (clamp too small? Try this auto clamp!) and the rest of the team there was super friendly! Sometimes I don't always feel so welcome in small towns, but I did here!

Love having this handy little shop locally! We visit one if not two times every stay and they…read morealways are helpful and have exactly what we need! Plus you can't go wrong with all their fun decor for decorating!

Presentation: Large store... Organized? But with so much…read more.. Representation: Helpful folks who (shock!) know where everything is! Selection: Wow! Everything from fake rocks to fabric! Automotive supplies, building, electrical and plumbing materials, electronics, power and hand tools, home decor, small appliances, sporting goods, art and office supplies, lawn and garden stuff... Price: Seemed pretty reasonable Pros: All in one home store

This is everything you'd expect from a neighborhood hardware store and more! I can easily spend an…read morehour meandering up and down the aisles. I've been to this store a number of times and always find exactly what I need (and usually other must haves too) on my last visit I came in for paint. I needed just the right shade of yellow to make my original 1950's bathroom tiles pop! The owner herself helped me out. Gotta love these small town businesses I'll be back again and again!

I've been going to the Ace Hardware in California for 10 years now. I would say and in far more…read morethan 100 Inquiries or transactions this Ace Hardware has been filled with the most unfriendly, rude, unhelpful sales people I've dealt with in this area. There used to be to be one nice, extremely helpful lady, Gaby Garcia, but she's long gone. It's hard to get some of them to get off their stool to help you. I'm an old lady and have often wondered what it is I've done to piss their sales people off. The Gra eagle Ace Hardware is exactly the opposite, friendly, helpful and a pleasant experience visiting that store. I do not recommend the Portola Ace Hardware; filled with a bunch of self absorbed grouches.

I shop local as much as possible unless I need gas,go to Reno, today 8/28/25 at ACE Portola, I…read morebought a small box of nails, the shelf price $5.99 register range it as $6.44, pointed it to "clerk", he said that's what the scan says (with major attitude, not customer friendly), don't care, shelf tag says otherwise, small change difference, yes, but how often does this happen there, doing major deck work and bought a lot of products there, so maybe a onetime error but maybe not, but krappy attitude is a not good experience, remember the shelf price and check your recite before leaving,

I LOVE Lowe's! I prefer Lowe's over Home Depot, maybe for political reasons, but, when I needed a…read morekey made immediately...I walked in, an employee asked me if he could help! I just needed a key made. He said of course, Ron on isle 17 can help. I went to isle 17. Sarah was standing there. She said, "can I help?" AMAZING! I said I need a key. She put it in tha machine, it was not cooperating... she said "I may have to call Ron". She sent a notice over the loudspeaker to get Ron. She tried once more...it worked. I was looking at key chains, while the key was being cut, & selected an S-Biner keyring. Sarah handed me a small bag, I put it in the same hand as the S-Biner & went to pay. I prefer to pay with cash & chose the self checkout. I scanned the key, put it in the bag, walked, almost out of the store & realized that aI had not scanned the keyring. I immediately went back. Sonny, immediately came to my assistance, I"I believe in Karma, I did not knowingly mean to not scan this, I need to pay for it." The scanner wasn't working for cash, because there were bills in the receptacle, the 11 dollars from my previous purchase...I previously picked up the change, but not the bills, from my $20.00 He gave me my change, it was an honest exchange! #Karma

The woman that works in the flooring department was very knowledgeable regarding everything…read moreflooring. I did have to wait a bit while she was working with another customer. She was fully present with that customer, helping that customer with blinds and offering a number of suggestions as to how her department could help bring the cost down of the project. She is a positive asset to Lowes!

Always so helpful and knowledgeable. They have a great…read moreselection and even cheaper then town on most items. Come here a few times a week, so convenient.

Always helpful and very knowledgeable. Great people great neighbors. Thanks guys Chuck Albertread more

Check in with "Snag" an extremely helpful guy who provided me with excellent service, helpful…read moreinformation and fantastic suggestions for my projects. The is a full service lumber yard with everything a builder needs. What they could provide "angle iron" they referred me to a business just a few blocks away. Local building professionals who want to help make your project successful.

Very inconsistent hours, hair ties, chosen for the mat close at 2:30 to 3. Prices are so so with…read moreinconsistent product availability.