They have a normal standard supply range for an Ace in the mountains…read more Staff is friendly and helpful. However; the owner is abrupt and surly. If you ask him where something is he will point and wave his hand back and forth and say over there. If you ask for specifics he will ignore you. Then there is a woman in her mid-thirties who is a long time employee or co-owner who seems nice but will flip and become hostile in an instant. She interrogated me about what I was going to use cold whether window washer fluid for. It was non of her business, the fluid was for the cars window cleaning system, and when did window washer fluid become a controlled substance?! The last time I went in she asked if I had an Ace Rewards # and I said yes but it doesn't work even though I updated my contact information twice (Third time worked). After I said that, she turned to me with hatred on her face and just stared. I stared back, pushed the unpurchased items back, said I didn't want them and left. When I looked back she was still staring. Creepy! I am a polite person who goes to great length to not be noticed which is hard because I am a big dude. I especially do not want to be seen exhibiting untoward behavior at any time. With this I am certain their responses are not due to me being a jerk. Luckily, they are not the only game in town!

I've been coming up to our place on the East Shore for 40 years and have always supported the local…read morebusinesses in town. This trip to this Ace Hardware was the last straw. Our business will now go ONLY to Ayoobs or True Value in Westwood. The newer employee, a larger, balding guy, answered some questions yesterday about a sprinkler timer that was a new product. I was unsure of this new one, but purchased it anyway. After reading the bad product reviews, I decided to return it today, unopened. This guy asked me why was wrong with it and I said that nothing was wrong with it, I just wanted different brand and would buy it elsewhere since they didn't carry it any longer. The attitude I received from this POS was absolutely uncalled for. Word in a small town gets around fast. The older lady at the checkstand heard/saw the whole exchange and said absolutely nothing. no apology, nothing. She also has had a bad attitude the past few times I've been in there. I'll never set foot in this place again. I'd rather shop in Westwood True Value, Ayoobs, or actually make the trip to Chico rather than give this place another cent. I'll even do Amazon for next day delivery. I Changed my mind on a product and returned it in the same new condition, unopened. His belittling went on further, but I'll leave things at that. I hope these owners do something about this person, or sell the place. Other Yelp reviews confirm my point. Seniors, or anyone for that matter, shouldn't be spoken to like that, for literally doing nothing wrong other than returning something.

Great customer service and friendly employees. Helpful and considerate! They help you out with…read morefinding what you need.

What an absolute opitome of customer service! Christine went the extra mile with my watch battery…read moredeliemma! She helped me with a smile and great sense of humor. What a multitasking! She helped two more customers while helping me. She make who hired her look good! YAY for Ayoobs!

Check in with "Snag" an extremely helpful guy who provided me with excellent service, helpful…read moreinformation and fantastic suggestions for my projects. The is a full service lumber yard with everything a builder needs. What they could provide "angle iron" they referred me to a business just a few blocks away. Local building professionals who want to help make your project successful.

Very inconsistent hours, hair ties, chosen for the mat close at 2:30 to 3. Prices are so so with…read moreinconsistent product availability.

Always helpful and willing to share ideas. they are my first go to hardware store.read more

This particular True Value store used to have a good selection of women's work gloves. Not so…read moreanymore. Try the True Value in Chester for a better selection.

Love having this handy little shop locally! We visit one if not two times every stay and they…read morealways are helpful and have exactly what we need! Plus you can't go wrong with all their fun decor for decorating!

Free popcorn and Coffee in a hardware store ? Well, that is just the beginning of all the fun you…read morecan find in this jam-packed hardware store. Totally reminds me of an old-timer friendly and helpful small town hardware store, they seem to know almost everyone who walks in, except the visitors of the town of course. We always make an effort to stop in when we are in this area to browse through their unique collection besides the yard or kitchen tools !

A super surprise - beat Home Depot prices and great service - fabulous local find! It will be our…read morego to for deck, lumber supplies going forward!

I just ordered some wood from here and wanted to stay local and help a fellow business out and had…read morea terrible experience. When I ordered the lumber, the owner who I dealt with was extremely rude and left a bad taste in my mouth. Then when the lumber arrived at my house, the driver was EXTREMELY disrespectful. Never gave me the chance to stand up for myself because he continually interrupted me. I'd rather spend my money at payless where I've had nothing but good experiences with. do not recommend.

This is everything you'd expect from a neighborhood hardware store and more! I can easily spend an…read morehour meandering up and down the aisles. I've been to this store a number of times and always find exactly what I need (and usually other must haves too) on my last visit I came in for paint. I needed just the right shade of yellow to make my original 1950's bathroom tiles pop! The owner herself helped me out. Gotta love these small town businesses I'll be back again and again!

That had a decent enough selection of fishing spinners/lures including some nice Panther Martins…read moreand Rooster Tails. I broke my cheapy fishy pole and bought a nice replacement there. Customer service was friendly...Lady was super nice. Hope her shoulder is better after moving the snowblower out on sidewalk for display!

The prices seem fair and the store is typically full of what I am looking for. I like being able…read moreto pull up the app and see if what I am needing is in stock and where in the store its at. I think its funny folks complain that they "do their research" and see that its available in the store then can not find it, Well when you pull an item up it has the isle that its on and a number got to the isle and that number and you should be in the ballpark. I rely on the app more so than anyone inside the store its avalible when I need it.

Wouldn't price match an item that would be delivered to my home or another store. Having me wait a…read moreweek for the item instead of buying now at that store.

This is a decent sized hardware and houseware store, family owned and run for three generations…read moreapparently. In addition to the hardware (pretty much standard Ace stuff), you will find fishing poles, bicycle tires and tubes, gardening supplies, etc, plus high up on the walls are antique rifles, beer bottles, hockey sticks, fire-fighting equipment, a chainsaw, and so on. The people were super friendly and chatted us up a while. But they never mentioned the rattlesnake. There is a live rattlesnake in a box in the window. BOOM! Five stars! Done! Go check it out.

Always helpful and very knowledgeable. Great people great neighbors. Thanks guys Chuck Albertread more

It is always a good experience when I come here. They have a great selection of products and are…read morevery knowledgeable.