I pulled up to the drive through window to place an order. They stated that I had to park and go inside and place an order. (She said they were short staffed for lunch.) ~I was kind to her, it definitely wasn't her fault. I have never been told I couldn't order at the window before. I passed. I went to Schlotzsky's. I was in and out of their drive through in no time. read more

Ordered a spicy turkey melt with chips plus Mac and cheese. They brought out the Mac and cheese, cup wasn't even halfway full, and it was extremely watery with not many macaronis in it. I asked them to remake it please cause I paid extra for the side of Mac. Came back 2 minutes later, they drained the water out of it and microwaved it to where it was extremely hot to the point to it being burned and dry. I could taste the burned and dryness in it. Wasn't too happy with it. I've been to a lot of McAllisters and most are pretty good, but this location I don't think they care as much about the quality of the food that they serve. Not tryna be a complainer, but I just didn't appreciate it being from one extreme to another. Just wanted a normal side of Mac and cheese with the normal consistency that I get with every McAlister's I visit. read more

Food and service were good, the place was clean and very comfortable. At the end of the day it's a sandwich place hard to mess up meat between bread. The chili vinaigrette however was very tasty read more

We love McAlister's - good food, fast service, great variety on the menu. Most importantly, the sandwiches are quite generous on the main ingredients - the meat! The only limitations/issues we have experienced are: 1) The online ordering is very restrictive - you can remove items (no price change), and you can add items (increased price), but you cannot SUBSTITUTE anything. Example: If you order the Four Cheese Melt, but want to substitute Cheddar for American cheese, you will be charged extra for Cheddar but receive no credit for the lack of American. The only way to order a sandwich with substitutions w/o extra charge is to call and order manually. 2) The "Choose Two" option is a bit of a rip-off. If you order one sandwich, you get a basic side included, but if you order the "Choose Two" you pay a little more and do not get a side. 3) The sides appear to be "Included," but pay close attention since several have an additional charge. I would encourage McAlister's to remedy these shortcomings for a 5 star review! read more

Very clean and attentive customer service workers. The pink lemonade is a must! Food came out in a timely manner. And very well cooked. The only downfall was. The screens were a little glitched and messed up but the menus were at the registers and the clerk was helpful with my questions . read more

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I am always stopping at this location when I drive thru New Braunfels because of the drive thru window! It's one of the only few location that has a drive thru window! I'm giving my review a 4 stars because they always forget to add the pickle in the Togo bag or the middle of sandwich is still cold. I'm a huge fan of their garden fresh Turkey and strawberry lemonade! The baked potato's are always fresh and loved the potato soup. My favorite go to side is the Mac and cheese. The chocolate chip cookies are yummy too! There are lots of great choices to choose from and sign up for the rewards program to get points! Don't forget to check you for your pickle! read more

McAlister's Deli - the outside of a restaurant - Salad Near Me - New Braunfels, Texas

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Great tortilla soup. Any club sandwich from there is good. A joyful meal I recommend to anyone.

The quality in food has gone way down lately. I got a choose 2 with a French dip and potato soup to go. Potato soup was decent. The French dip was horrible. The roast beef was so overdone along with the baguette. The only thing good was the au jus sauce to dip it in. Couldn't finish it and will not be coming back again. read more

McAlister's Deli - Salad Near Me - New Braunfels, Texas

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We had such a great experience today thanks to Samantha. She was so kind and helpful with ordering. Thanks so much for making our dinner pleasant! read more

I really like the Savannah Chopped Salad. It has generous amounts of almonds, blue cheese, cucumbers, tomatoes, dried cranberries and chicken. (Though it's really not a chopped salad). I also tried the chili (which was bean free). It was good, but could have used some toppings (onion, cheese). I love that they have Diet Dr Pepper and are nice enough to come around to offer refills. It's good to see they are fully staffed again. read more

Great Lunch with tons of flavor and great customer service! Will definitely visit this location again. read more

McAlister's Deli - The King Club - Salad Near Me - New Braunfels, Texas

This is our 2nd attempt coming here. The first time, service was unbelievably slow. It's been a year and probably our last time here. We got here shortly after 11am and served our food at 11:45. And for a sandwich. We watched people come in and stand in line for 20 minutes and watched them walk out without ordering. You can't come here during your lunch hour as it takes way too long. They are VERY short staffed! read more

Young girl was nice taking order. Food was good, despite being out of some items. The floors were dirty and some tables still had had leftover plates and cups. We were the only ones inside, the four young kids were hanging out back laughing. I hope the owners keep up with what goes on, this is too good of a business to go down just for not keeping it clean and running out of food. read more

Picked up food around 8pm, this may have contributed to the poor service and food even though they're open until 10pm. Employee behind the counter was extremely rude. We ordered a French Dip and a Rueben Sandwich. Both sandwiches tasted like old meat that had sat under a heat lamp. The Rueben's corned beef wasn't even red in color, it was brown and had a lot of fat. This lead us to believe they used roast beef to make a Rueben instead of corned beef. It smelled like it to but we didn't take another bite in fear of getting sick. We visited this same location a few years ago and it was outstanding. Sad to see another restaurant fall to poor management/service. read more

What the hell is going on with this location? First of all, you order with the rude employees, and they tell you there's no ice AFTER you've already ordered. Try to get a refund on your drinks, and they're rude about it. Talked to the manager and he says the ice machine has been out for a MONTH! Then, to top it all off, it takes 40 minutes for a simple to-go order, and they don't even get it right. Had to talk to the rude employees AGAIN to get it fixed. Seriously, you already charge so much for simple deli food, can't you get a new ice machine? Can you not send somebody to the h-e-b across the street to get ice? Surely you could at least get some employees that DON'T act like stereotypical bitchy teenagers. Management has never been great here (anybody else remember the grown-man manager that was WAY too flirtatious with the teenage employees?) but wow, ya'll managed to out-do yourself I guess. read more

This place is sooooo good!!! I thought it was a salad place when I first got there but was shocked it was really chicken salad. That's fine because I love chicken salad. The Mac and cheese is also pretty good. And omg the costumer service was absolutely amazing!!! The place is also so nice and fresh looking it makes me want to work out and be healthy, that will never happen but I love it!! read more

I ordered ahead and still had to wait in line for almost 30 minutes. Then, I got my food and the potato soup is tasteless. Just blah....

Very slow the food was good but had to wait a long time. The bathroom wasn't very pretty and the faucet was spiting hard.

One of two customers in the store at 4:00pm. Terrible scent like dirty wet mop. No customer service skills. Menus felt so grimy and were filthy after shuffling through a few to find a somewhat clean one I brought it to staffs attention and they remarked it's busy and we don't clean them until the end of the day. Sat at a table and it was sticky and had trash. Hot sandwich was cold in my 5 minute drive home. So much dust and windows were very dirty. read more

McAlister's Deli - Dusty Apparent that things are NOT wiped down regularly. - Salad Near Me - New Braunfels, Texas

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This was a pickup order. The soup was the usual tortilla soup. The half of chicken salad sandwich tasted ok but the way it was served was a huge surprise. The sandwich was wrapped in a brown wrapper and squashed. It didn't look like a sandwich. It soup was served alone but usually the sandwich and the soup are served together in a to-go carton. If this is the way they are serving now it needs to be for cost cutting otherwise not acceptable. read more

Michael, Certified Trainer, was an awesome cashier and server! He was polite, professional, efficient and friendly! I found out he is looking for a job closer to where he lives and it made me sad that he would be leaving as he seems perfectly fitted to his current position. Good luck, Michael, in your fiture endeavors! read more

We are HUGE McAlisters fans and go at least once per week. This has been our favorite location for a couple of years. They always go above and beyond for us. But the last few months have been rough. The wait time for our food has grown outrageous, the tables and floor are always a mess, and the AC must be on its last leg. The staff are still very friendly but the management must have changed. We are hoping corporate will come in and retrain and hire more people. read more

Food perfect, fresh, size, grest presentation, perfect delivery, first time here, will do it again !!!!

Corporate owned by investment group with other chain restaurants. Not a regional "Mom and Pop" chain. Behind the scenes poor food storage and handling practices. I'm surprised they have not been exposed by former employees by now, but it may be the reason they parted ways. A business insider advises recent changes in corporate management has put budget pressure on their restaurant assets and may be a contributing factor. Caveat Emptor. read more

Came came in about 1:00. Staff was OK, one guy, was pretty rude. Tables were dirty. Food was ok. Service was slower than I expected. Not as good all around as I was hoping or expecting. :/ read more

McAlister's Deli - Salad Near Me - New Braunfels, Texas

McAlister Deli is an amazing deli. The food was delicious and made fresh. Staff was very friendly. Gabriel Culiat will definitely recommend them to family and friends read more

Horrible service the last 5 times I have been there. Not worth waiting one minute for their food.

At first my sandwich was made incorrect and I had driven home, so I called in slight frustration... the person I spoke to handled this with such grace and replaced my meal the next day. Plus... their tea is unbeatable & they have a drive thru! We love a great sandwich shop read more

Ordered sandwich and salad. I had a number of requests with my New Yorker. The lad in the kitchen nailed it. The young lady at the counter was great too! So happy I stopped in. read more

Slowest place ever. They never have your order ready on time. I called 40 minutes prior to for half a sandwich and a cup of soup and still not ready. read more

Updating from my last review: Service still sucks, order is wrong 50% of the time and wait time is minimum 15 minutes for anything you order. Came tonight and ordered 2 sandwiches with chips, 17 minutes later (we ordered at 4:53 so not a busy time) we get our sandwiches and Mac and cheese so we have to ask for chips...no one ever comes by for refills like they do at every other McAlister's and girls behind the counter aren't very friendly. My husband and I love McAlister's but won't be back to this one since they obviously can't get their stuff together. We are left disappointed every visit. read more

Stopped by here for a quick bite, but it was anything but quick. The service was really slow. There was one person taking orders, one person cleaning tables and the restaurant and one person cooking. It took awhile to place our order and to get our food. When we did get our food it was very good. We will probably go back because we like McAllisters restaurants and generally like their food. read more

We order from here a lot as it's close to home. Food is good. Service speed varies. They have an outdoor drive through lane for order pick up. There is no indoor pickup counter; you must wait in line to pick up orders indoors. They need a pickup shelf like Panera has to avoid waiting in line. If they would do that I would change rating to 5 stars. read more

Almost never busy and the service is fast. Our orders are always correct and ready quickly. Ive seen a lot of employee turn over which is concerning but our experiences have all been positive. read more

Terrible service and attitude. Employees arguing with each other and back chefs just walking around not doing anything at all. Limited customers and food took 35 minutes to come out....for a sandwich. read more

My husband and I went here and it was surprisingly good! I had the mac n cheese. My husband had the French dip. The mac n cheese was incredibly creamy. Way better than chick-fil-a! My husband's sandwich was very fresh and flavorful. The store was clean and the staff was friendly. We will be back for sure! read more

2 words to descibe this disappointment is, hell nah. Sorry excuse for a restaurant. Terrible service, not a single employee cares about job or service. Disgusting dining area, always filthy. Orders are frequently wrong. The management has been a joke for years. read more

I haven't been to McAlister's in a long time. I had the Savanah Salad, which can easily be shared by two people. So good. My husband enjoyed his sandwich. The service was really good. Only complaint is there were dirty tables. Not sure why since there were few customers there. I'd definitely go back though. read more

First and last time. I ordered the New Yorker and the country potato soup and a water. Food came out pretty quick but the tap water was disgusting the country potato soup had absolutely no flavor and it was cold. The half sandwich was ok it barely had any honey mustard. While I was eating I looked around and there was a few tables dirty and a lot of trash under the tables floor definitely needed to be mopped and let's not talk about the entrance doors, overall I wasn't satisfied with the food nor the cleanliness of the place, that explains why the parking lot is always empty. read more

This McAlister's used to be good but now they never have enough staff and service is so slow every time I visit. I won't be returning. Pickup window line has taken more than 30 minutes consistently. Edit. Recent visit took 75 minutes to receive food I ordered over the app. read more