First time having it, I got the zesty garlic didn't remove anything. The service was great the lady read to us what each sandwich had before putting in the order. The space is nice, it has enough chairs. read more

Firehouse Subs - Fast Food Near Me - New Braunfels, Texas

Bought Thanksgiving turkey sub online and no cranberry on sandwich. When I called store lead (no manager in store). Stated they are out of gravy and cranberry at Forum store in San Antonio. When we picked up order we should have been told this. Very disappointed. New York steamer was skippy on meat portion. We do not recommend read more

Not going to give them a chance at a third strike. I don't eat here everyday because the price is a little steep. Last time I came through my order was wrong and I didn't have time and energy to turn around and go back once I drove home. This week I gave them another go and ordered online for pickup because I'm a disabled Vet and sometimes cannot walk in. I was misidentified as a delivery driver and a rude encounter followed where I was told I would have to come in if it's an online order. I eventually spoke to a Manager and was assured that the problem was fixed, but for almost $70 for two sandwiches and bad service; I'll take my business elsewhere. I suggest you do the same read more

I stopped there to pick up a sandwich for lunch. There were 3 or 4 people making subs but no one was behind the register taking orders. I stood there about 3 minutes and nobody ever showed up to take my order. I turned around and walked out. read more

Great sandwiches and consistent level of quality. Staff is friendly and helpful plus your orders come out as requested.

Love the Subs Firehouse Subs know how to make them just right, tried other Sub places and just isn't the same. Glad we have this place in NB. read more

Been to this establishment, Firehouse Sub twice, I went thru drive twice on different visit, order three subs Italian Jamaica pastrami each sandwhich was so soggy at bottom was nasty. Like I mention both visit. I'll be not visiting this place again not mention paid $32.and some change round it up $33 such a disappointment read more

It was awful! The first and only time I will eat here. Subway it is for me!! I ordered a sub thinking it was at least a Six Inch, but it was tiny, like a small kid meal. Not to mention the lack of veggies. Also it was 19. 00 for 2. He'll no!!!!!' read more

My favorite sandwich here is the New York Steamer on white (without the Italian dressing). It is a hot sub with corned beef, pastrami, melted provolone, mustard and mayo. I got the combo because they have my favorite soda (Diet Dr Pepper) and their chip bags are the larger size (not the tiny little ones some places serve). My husband loves the turkey, bacon ranch. It's also great that they support first responders (firehouses). Makes me feel a little better about eating that yummy combo). read more

Absolutely ridiculous how long it takes to make one sandwich and more times than not the order is wrong . It's fast food! Are they make the bread from scratch and waiting for the vegetables to grow ?! read more

Super good, lots of meat on sandwich! Customer service is super nice as well and welcoming! read more

Firehouse Subs - Firehouse Steak & Cheese - Fast Food Near Me - New Braunfels, Texas

Great staff and awesome sandwiches. Can count on great service every time we order from here !

I love firehouse! I come here often because my boys love getting the fire hat with their kid's meal. I'm only giving 4 stars because there has been times I've ordered their grilled cheese sandwiches and the bread is weird or not even toasted at all. No heads up given that they're out of the normal bread they use to make the sandwiches and when I get home and the boys open their food, they're having a 30 minute temper tantrum because their sandwich doesn't look how it's supposed to look. There has been times when I've ordered the turkey bacon ranch sandwich and by the time I'm home, part of the sandwich is soggy (I don't live far). I've started getting no tomatoes because I realized that was the culprit in the sogginess, not the employees. I've also used them a few times for catering platters for birthday parties. Overall, the food is good and the employees are always nice. Just wish there was a bit more consistency with the grilled cheese sandwiches or atleast give the consumer a heads up that they have to use white sub roll instead of the white sliced bread so I can decide on if I want them to make it anyway or order something else. read more

Love going to firehouse subs because I have to be gluten free and they have a gluten free bread option, although I was disappointed when I walked in and they said they ran out. Other than that, if they have it available it is a good spot to try if you are craving a sub. Gluten free or not. read more

Went to the Firehouse Subs off 1604 San Antonio (NorthWood), I admit upon finding out they no longer offer any type Vet Discount I was disappointed however we ordered two six inch (Non_speciality) subs, no drinks or chips, and was shocked when was told 21 Dollars, (two small subs), Upon entering their were two customers seated at one table, after paying my wife and I went to set down went to four different tables all were dirty, their was a employee setting at a table in the corner on the cell phone, but not cleaning, we cleaned a table and set down the entire time we were their not once did anyone do any cleaning . Surprised by the price yes but the laziness of the employees and the dirty tables stops me from returning. read more

This is the second time in a week this location has been closed at least an hour earlier than stated on the website, Google AND after we CALLED and asked to be sure. Upon arrival tonight at 8:50 the doors were locked and the open sign lit up. No information posted saying "understaffed" or anything else. I feel whomever answered the phone flat out lied to us. read more

The things I would do for another fire house sub right now! The hook and ladder sub with a sweet tea has this Texan transcending into another dimension. read more

Tried to correct an order, and employee was very rude. I had to go back twice to get the order correct.

Normally we get what we ask for on our delivery orders. Unfortunately today was not one of those days. Ordered the brisket sub, missing was the bbq sauce, chopped pickles, jalapeños . Just got bread cheese and brisket. Dry sandwich... if we order again maybe they will get it right! read more

I like the food here. I really do. Better than Subway and Jersey Mike's in my humble opinion. But speed is not a thing they do well. The app told me to get here at 6:40. I'll be lucky to get out by 7:30. Just me and a bunch of other people waiting. read more

Terrible experience with this location, wrong food and rude service when asked to correct it.

A couple of the other options for sandwiches were closed so we decided to give this a try. Never ate here before but glad I tried it. I ordered the medium Italian and it was plenty big enough for me. It was good enough that I downloaded the app in case I have the craving for sandwiches in the future. read more

Firehouse Subs - Italian Sub - Fast Food Near Me - New Braunfels, Texas

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Chicken Gyro on wheat. Add sautéed mushrooms and caramelized onions an extra lettuce. Phenomenal. Staff was friendly and fast. Definitely returning. read more

Always gas at getting food ready and also delivered. Always some great tasting food to keep u satisfied.

Dude I literally have the best customer service here always. Not to mention the sandwiches are ALWAYS on point. I like that this place is in relation to first responders also but I highly recommend if you want good sandwiches and great customer service read more

10/10/2021! We had a baby shower for my fiancé today! We used Firehouse Subs in New Braunfels in short notice because of a tragic accident happened to my father in law who was looking so forward to serving spaghetti. RIP Mr Waffle. ... my fiancée calls Firehouse Subs of New Braunfels. She explains her situation. They offer her a discount. They take our order so eagerly and politely. Day of the shower my fiancé's friend picks up our food. She comes back with teas, lemonade, cups, a variety of chips, cookies, and neatly wrapped and boxed sandwiches of three different types. This was my first time ever having Firehouse Subs. I had a turkey sandwich with Duke's mayo with kettled cooked chips! It was delicious and hit the spot!!! Thank you, Firehouse Subs of New Braunfels for the great food!!!! We'll definitely be back to try out more of your menu!!! -Henry A read more

This is handsdown the best firehouse subs ive ever been to. This is one of my favorite places to eat but ive had issues with other places. This location was fast and efficient and the hospitality I received was genuine! Thats something you cant find at other locations. My sandwich was made with care and not just tossed together in a box. I was able to just pick it up and eat. Thank you manager man for your kindness! You really made my day. Also the guy who made my sandwich was nice and he really loves working for this location! Keep up the good work. Ps for anyone that was a recommendation for food. I get the turkey bacon ranch with Italian instead of ranch and i add black olives and banana peppers. Oohh soo good!!! read more

This is probably the worst Firehouse subs in the nation. Always slow. Doors were locked when I tried to go in. I saw 8 people horse playing instead of working. Whoever owns and manages this store is clearly incompetent. read more

This is the best sandwich place in all of New Braunfels. The subs have piles of the meat on them. The workers are super friendly and the place is always clean. You can also donate to fireman causes which I love because my son is a San Antonio Firefighter. read more

Amber has the most amazing customer service I've seen in quite some time!! Such a sweet girl made our experience exceptional!!

Today I went to Fire House with a couple of work friends. Right before we got there, a very old lady with her walker was entering the store. Trying to be polite, we waited for her to slowly go to the cash register. Then she ordered takeout for herself and her husband. It was a SLOW order. At first I was very impatient as is my typical manner. She didn't understand the options and didn't appear to have ever been to a FH before. I couldn't believe I didn't slip in before her. Kicking myself, I kept going over and over the menu trying to spend the time. Then I noticed the cashier. The guy was a total seasoned pro. He went thru that typical fast order taking routine. But with her, it was very evident that he was slowing down and explaining the options as he went. Not only was he trying to tone it down, tune it in, but he did it in what was obviously compassionate and patient manner. And with good humor! I started to get more and more impressed with the way that he was handling the situation. The line behind us started stacking up and he totally focused on his customer at hand as if she were the center of the world and he was there to help her. A guy that seemed to be the manager of the shift or the in-charge guy checked in on them and could obviously see that it was being handled, but slower than usual. So, he just calmly took my order and the next guy who was in line behind me and started preparing things while the cashier continued to provide exceptional service. Then when I came up to order, the cashier already knew that his team was getting ahead of things to make sure the line turbo-charged after the delay. The super hero at the cash register did an fantastic job. His name tag said "Superman" and he really was. To the leadership who hires the right talent and motivates them well and keeps a well-run store, you too are exceptional. Finding, keeping and motivating talent in this competitive environment is super tough and they are on the ball. Finally, the food was spot on, the place was clean, and I enjoyed the meal. read more

I've eaten here twice on the way from San Antonio to Austin and I haven't don't have any complaints. I'll eat there again and again.

The best sandwiches. Best ingredients. Really good! We love this place. Totally worth a visit!

*Poor *Decent *Good *great *Best *JLFoodie Certified www.facebook.com/groups/NBFoodies Food. Great Service. Decent Cleanliness. Good Value. Good Disclaimer: this review only pertains to the New Braunfels location New Braunfels has a smorgasbord of sandwich shops to choose from but when I'm in the mood I hit my favorite spot firehouse subs. Their a little pricey compared to others around but they make a far superior sandwich to anything else you're going to find in NB. My personal favorite and go to sandwiches the steak and cheese but I also like their turkey bacon ranch and the engineer, honestly i have never really found one I didn't like but those are my favorites. My experiences with the NB location have been for the most part great, however I will say that some of their employees are subpar. On a few occasions when making semi-complicated orders i.e. changing toppings or making substitutions was too much for the cashier to handle and the manager had to step in which tells me that their employees aren't getting proper training before being thrown into the mix of things. In one situation we were trying to use our rewards points somehow the cashier messed up and used are points that were posted go towards a free sub but charged us for it anyway when we confronted her about the mixup she was not helpful at all and said there was nothing she could do about it and that we had to contact customer support. In other words we saved up our rewards points for a free sandwich and paid for it anyways "not happy about that as you can tell". With my insatiable lust for the griping out-of-the-way would I recommend stopping by firehouse subs, yes, yes I would. Sometimes one must tolerate lackluster employees in the pursuit of the delicious sandwiches. Pro tip: if you're in the knee of foodgrade buckets firehouse subs will save you there pickle buckets with lids that you can purchase for what I believe it was either $2 or $3, great for long term food storage etc. ----------------------------------------------------- www.facebook.com/groups/NBFoodies I realize I'm a food snob, I eat out regularly some weeks 3 to 4 times which in my opinion makes me a bit of an expert on food, service, quality etc. I say it how I see it and I usually will give restaurants at least three chances before I give up on them and in some cases after some time has past I revisit the restaurants to see if anything is changed and my reviews reflect that change. read more

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We stopped here on the way home for a quick bite and the staff are very friendly. The restaurant is very clean and the wait was minimal. They make the subs to order so everything fresh. We waited a few short minutes for our food. I got the engineer sub which was very good! They have a soda machine with a very large selection of drinks and I got the chocolate chip cookie also good. I definitely like that you can donate a dollar to local fire departments. read more

Firehouse Subs - a fireman's uniform hanging on a wall - Fast Food Near Me - New Braunfels, Texas

I'm retired and I woke up mid-morning after dreaming of eating a good deli sandwich (absolutely true). I'm fairly new to New Braunfels, so I went online and did a search for deli restaurants. My first choice was Jersey Mike's. In my opinion, they make the tastiest and most consistently good sandwiches. But unfortunately, The only NB location is on the other side of the loop from me and I didn't feel like making that drive. The closest deli I could find to me was Firehouse Subs. I created an online account, and built the closest sandwich I could to my favorite Club Sub. No problem. Easy peasy. I drove the mile and a half to Firehouse Subs and my sandwich was waiting ready to go. No problem. I really, really wanted to like this sub and swear that I would never make the drive to the other side of the loop to Jersey Mike's. I wanted to, but I was sooo disappointed. Everything I ordered was there in the sandwich. Turkey, ham, bacon, provolone, lettuce, tomato, mayo, and oil & vinegar. The only thing that was missing was flavor. I am sad and sorry, not to mention dissatisfied. My wake up craving is still there, even though my stomach is full. I really did try. But I guess if I go up from the south end of the loop, then Jersey Mike's isn't too far to drive for a better sandwich. What a bummer... read more

Food is good but the service is awful, I wasn't even given a drink with my combo. I would enjoy the experience more if the employees seemed to care at all. read more

I've been here twice. My favorite go-to place for sandwiches, more than Subway or Togo's. I hope to see them in all 50 states. I think I'm addicted... read more

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We like Firehouse! The sandwiches are good and you can expect the same thing at just about every location. They steam the meat which brings out a added flavor. The staff is helpful and friendly, giving you a big ol' "welcome to firehouse!" when you walk in the door. They've got a ton of sauces to go with the sandwich and a drink machine with a million flavors. This place is BIG on giving back to the community and to first responders, so kudos to them! read more

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I've been here 3 times and every single time they've messed up my sandwich. Luckily today I checked it in the car before driving home. I'm not sure why it's so hard to only put 3 ingredients on a sandwich and nothing else. Sucks because I really enjoy firehouse but I will stick to going to other locations. read more