The food here is so mediocre that it's a wonder they are able to stay in business. People say they like the waffle fries the most, but you can actually get a whole bag of OreIda waffle fries in the frozen food section of the supermarket for the same price as one serving of fries at chick filet. And don't get me started on the sandwich. Bland, flavorless. Salt is not really a seasoning. It's a flavor enhancer. But when there's no flavor to begin with, what are you enhancing? Gross. Zero stars. Do not recommend. read more

Service was fast. Was not given the sauce requested (and on receipt). No napkin either. Sandwich was barely warm. Only half the sandwich had chicken; other half was crispy tasteless batter (see picture). I am a regular here - disappointed on this visit. read more

Chick-fil-A - Fast Food Near Me - New Braunfels, Texas

Great chicken sandwich. Had to try the seasonal pretzel sandwich. Very good. But prefer the original. Service perfect as always at Chick-fil-A. read more

Chick-fil-A - Pretzel Cheddar Club Sandwich Meal - Fast Food Near Me - New Braunfels, Texas

Jorge was so nice! Numerous people welcomed us into the restaurant. Then, Jorge welcomed us & offered to take our order when we were ready. It was a quick & easy transaction. He was very friendly. Our food was so fresh & hot! The fries were crisp. The only place I order fries is at a Chick-fil-A bc they are the only place that ever serves fresh, hot, crispy fries! The grilled chicken sandwich & fried chicken sandwich were both so good that we ate them before I even thought to take a photo. Oops. The restaurant was clean & the employees were all great! The playroom sounded like a bunch of velociraptors were in there but it was just a few rowdy kids. read more

Chick-fil-A - ows customers at a fast food restaurant - Fast Food Near Me - New Braunfels, Texas

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I'm not typically a fast food person but I wanted to try the chick-fil-A pimento sandwich so I stopped by after running errands. Service was prompt and friendly, I ordered via drive-thru. They are always busy but line moves fast! Ambiance was very welcoming as well. Overall great experience! The pimento sandwich was absolutely delicious!! I regretted not ordering 2! lol read more

I love this place!! The food is so amazing and tender and the people are so kind and quick with our order. The decor (especially on Christmas) is amazing. I can tell they do so much for the customers. read more

Delicious salads. 2 year old grandson likes Nuggets & waffle fries. Easy to order, they handle special requests politely, FAST drive through

I love the fact that this location is easy to get in and out of. New Braunfels did something right with this location. I have only ever gone through the drive thru so i can't say much about inside but the drive thru moves quickly and the workers are always so friendly no matter how hot it is. The food is amazing as always. I always get a number 1 with a lemonade and my fries are always hot and my sandwich is perfect. I wish it wasn't Sunday because now I'm craving a chicken sandwich. read more

This is the single best Chick-fil-A ever, I come here almost every day and every time it is amazing. The staff is very friendly and the service is very quick every time, even on Saturdays during lunch which is usually very busy. The inside is usually very clean and tidy and the atmosphere is friendly and welcoming. I simply don't understand why anyone could leave any thing but a 5 stars on this amazing place. read more

Still a well oiled Fil-A machine! The lines are still long in the drive thru but they move quickly. Staff at this location is courteous & helpful. My go to order is still the Spicy Deluxe (Fried) Chicken sandwich. I've tried other items, but that's what they do best. read more

The food was hot and delicious. The staff is so friendly. We were a group of 40 and they acted like it was a breeze. Super efficient. The manger is so kind. read more

Worst location I have ever been to! Ordered ahead thinking it would be faster, big mistake! Absolutely no parking, regular people also parking in curbside. No service, had to walk in to check in. Took forever to get someone to help. Went back to my car to wait, like she asked. Had to go back in since was taking too long. After standing there for so long. I see my drink and bag on the counter yet they still are moving around and even hold it while helping other customers. I asked for my order out of employees hand, NO ice in my drink & forgot my BIRTHDAY freebie cookie in my order! Noticed back in my car & wasn't going to go back in. No apologies for taking long either. read more

I eat CFA often because I like their healthy choices. The kale salad as a side option is great. I also enjoy the grilled chicken nuggets. But, at this time of year, I can't help being bad every now and then to enjoy the peppermint chocolate chip shake. It is so good! I highly recommend treating yourself to one this holiday season. read more

Amazing food amazing service. This was probably the nicest Chick-fil-A I've ever been in. GIVE XAVIER A RAISE

This location continues to amaze me with their efficiency, speed of service and customer service. Not just 2 lines thru the drive thru anymore, with the addition of manpower, they have figured out how to utilize every square inch of lot space to run 3 lines thru the drive thru & funnel to the pick up window where my food is nicely packed, hot and ready to go! It's even much more pleasant than any other drive through because of the human connection and quality of service. read more

Chick-fil-A - ows cars parked in a parking lot - Fast Food Near Me - New Braunfels, Texas

Good service and food perfect for breakfast.worth the wait. Best for breakfast. Mingle either menu. Enjoyable

Their service is always spot on. The employees are friendly and professional and the food of course is always awesome

This is the slowest Chick-fil-A ever. Oh my goodness. We waiting 15 minutes in line. They don't have people outside helping with orders to speed up the process. We only picked Chick-fil-A because it was what we thought the quickest option. If you're looking for a quick bite there is so many other options in this shopping center read more

Their food if so fresh, their service is great. It always smells good inside. I would recommend this place to people who love chicken nuggets. I love how they say "my pleasure" when you go through the drive thru. read more

I come here almost every Saturday. Everyone is always super sweet and friendly. In fact there is a closer one to my house but I prefer this one because of how nice everyone is and the food tastes better IMO. They are very accommodating too, I always order the same thing every time. This past time I'm sure it was my fault for just saying 12 count and not 12 count grilled. They were quick to give me the grilled and very sweet about the whole thing. Again great place for food! read more

How can this location have only 3.5 stars? They always do it right here and the employees are phenomenal! Thanks to my hometown Chick-fil-A!!! read more

We live close to this location. Seems like a lot of fake reviews in here regarding the wonderful service at this location. The reality is that the ownership/management need to stop making their "stats" more important than customer experience. I get that your time at the window is timed but pulling a person around to the front to leave them setting for a long time is not good service. We live close by and you always pull us to the front to wait and we wait forever and end up coming in and then the order is usually wrong. I'm sitting here at the front of the store supper irritated with how I've been treated once again. Our order isn't particularly large or complicated. We get two kinds meals and two regular combos. But your precious drive thru times are more important that my family and our satisfaction. I downloaded yelp just to leave this review because I'm so irritated with this place. Go somewhere else if you can. This location is run by short sighted management who care more about stats than customers. I'm in the food service industry so I understand the strategy but it's not something you should do as regularly as you folks do it. A 30 dollar order isn't hard to fill. Get it together.my actual wait time from when I swiped my card at 1:51 pm until I went into the store at 2:07 was 16 minutes. And they didn't get the order right so I had to go back. 15 minutes is bs. You forgot me. Plain and simple. read more

Chick-fil-A - ows the interior of a car - Fast Food Near Me - New Braunfels, Texas

Found a hair in my food. I have blonde hair and as did my table of family I was with, I felt as if they didn't believe and they only gave me a refund for the fries, not my meal. I no longer wanted my meal since I had already found a black hair in the fries. Not the best. I understand mistakes happen but it could have been handled better. read more

Disappointing visit. My nuggets were lukewarm at best. I ordered fries with no salt. Some tasted undercooked, all were lukewarm at best. Special order fries should be hot/fresh. I'm not a fan of food & warming lights which is why i don't frequent fast food restaurants but chick fil a is usually ok. The less than warm nuggets has happened at home too. If this is the trend, i'll take chick fil a off my list of places to eat. read more

Absolute SLOWEST chick-fil-a I have EVER been to. I could've caught my own chicken and cooked it in the time I've been sitting in this drive thru. The Chick-Fil-A restaurants in San Antonio can be 1/4 the size of this location and work 10 times faster. I really cannot believe how slow it is. No apology for the long wait. No customer service AT ALL. What a disappointment. What a shame for all of the other locations that are ALWAYS fast and ALWAYS courteous. This location brings shame to the Chick-Fil-A brand. Finally got my food and the fries were only half full. They had time to peel and cut by hand, enough potatoes to make another order of fries, yet I only received a half order. Oh well. Will never return here. read more

This is probably my favorite Chik-fil-a l, anywhere. Got diagnosed with the flu and bronchitis last Thursday night. I hadn't eaten anything all day, I was in the ER, and my husband asked me is there anything I felt like eating. He looked around, and said what about chil-fil-a? I'm not sure y'all's fries ever sound like a bad idea to me! Anyway, because y'all were open til 10p, he was able to go get me the one thing I'd eat! Everything tasted so fresh for being so late. My lemonade was so delicious!! Thanks for being open til 10, and thanks for serving fresh food!!! Y'all set the bar for our next chik-fil-a splurge. read more

Slowest and worst chick fil a line I have ever been through. Could've gone through McDonald's drive through twice in the time it took to get through this line once. They gave my the wrong salad. I asked for cob, and they gave me market with fruit in it! Not only that but they forgot to give me my salad dressing and fork, made for a real awkward lunch eating a salad with my hands. read more

I have no idea what these other reviewers are talking about unless ChickFil-A made improvements. This location was packed as all Chick-FilA's ate BUT the drive through was incredibly quick for a Saturday afternoon on a beautiful clear day. I mean I can't emphasize quick the line went and how packed the drive through was. The food was not cold, or burnt and taste like well, Chick-Fil-A. I don't know how they did it but great job! read more

The service was awful and I didn't even get what I ordered they also didn't say my pleasure

This has the worst drive thru service of all the chick fila's in the area. They ALWAYS, yes I mean every time, forget something in the order. The staff is clearly moving faster than they are capable and don't have anybody checking the order is correct before pushing it out the window. Nothing is more frustrating then getting home to find they missed a sandwich or a chocolate milk. My last visit I ordered a water bottle when I asked about it they just said we're out. They were just going to not give me a water bottle and not say anything. They also missed my chocolate milk, which of course I didn't see until I got home so there's money down the drain. Food wise. It's chick fil a you get what you get, just only do dine in at this location. read more

Well hey, what more can I say about Chick fil-A we all love their delicious chicken, yummy waffle fries and a refreshing Lemonade. Wish they were open on Sunday cause I'm having a craving right now, oh well I'll have to wait till Monday. Geez I can hardly wait! read more

This location has super sweet employees, fresh food, always correct order. The line goes quick. They even let me order lunch at breakfast time! I come here all the time and always amazed by the awesome service. Keep it up, great job Chic-Fil-A! read more

I'm very upset how these workers didn't provide attention to what I ordered. It may seem like the smallest thing but to me it's a big deal when I'm traveling on the road and stop for food and coffee and realize after driving away that I didn't get the condiments I asked for. I hate black coffee.... now I'm left with nothing to drink. read more

Literally every single time i come here they screw up my order. Today you guys forgot my damn spoon. Im driving an extra ten min out of my way from now on just so i can go to a chik fil a thats on top of their game Cmon on guys. Step it up. read more

I love this chick fil a so much! I would never be daring enough to visit in person because of how consistently busy it is, but I get chick fil a from this location delivered quite frequently! Our orders are almost always perfect... and even when they're not, chick fil a still makes it right! I ordered an 8oz ranch bottle but received a chick fil a sauce bottle. I just got done speaking with the manager, Jacob, and explained how I had ordered delivery previously and the issues. He rectified the situation and is giving us the missing ranch in our order tonight! 10/10 love this chick fil a and LOVE that they do not hire a third party to deliver to my house :) read more

Worst chick fil a ever. I have worked at one before. They always mess up my salad every time I come. Waited in line for 10 minutes and it just turned 10:30 and was told I couldn't get breakfast. They could do way better just saying. Don't think I'll come back to this one anymore. When I came back one day to get my salad replaced the girl outside was rude and not just that they forgot about my salad they had me pull up and forgot that I waited so long my milkshake was melted and all my other food was cold. This complaint is on different occasions. Worst chick fil a ever read more

Love love love their food and when I have a craving for a spicy chicken sandwich I am happy to grab one from here. I love their ice tea lemonade too as it tastes fresh and I drink every drop. The waffle fries are always salted to perfection. I also love their breakfast platter and can never finish all of it so I get two meals out of it. read more

They do not have fried chicken. They do not have chicken with bones. They do not have wings. They do not have red beans and rice. No thanks. In addition, they are S-L-O-W, especially at the drive thru, which takes a minimum of 20 minutes, while polluting the environment. The problem is they two-lanes merging into one which creates a giant CF. And still, your food is not ready at the window. read more

No biscuits? Drove through the drive through. Ordered a chicken biscuit and a bacon egg and cheese biscuit. Get to the window and I'm told there is no biscuit for one or the other. I thought they use the same biscuit? I'm told to drive around to the front of the store and it'll be 3-4 minutes. 5 Minutes later another girl comes up telling me there are no biscuits. Now I'm running late and it'll be another couple minutes more to get a refund. I just drove off. No breakfast and no refund. read more

So i usually love the food but at this particular one i dont not. I will never eat here ever again i went in on Tuesday after noon and purchased two chicken sandwiches and 2 milk shakes boy do i regret it. Was so hungry i took a bite of my sandwich only to discover my chicken was raw love the restraunt so decided to throw it away and just give them a call to let them know. Over night i got super sick went in to er turns out i had food poisioning call them back and the employee i spoke with was very rude i simply wanted to advise them that they need to double check temps before handing out raw food. So dissapointed with the way it was handled needless to say i will not go back!!! read more