Nightmare here. 4th time I have been here since the grand opening ..the first three times have been excellent. Today..I am going to "try" to be as civil and polite as possible. Wife and I get to front of the line. This horrible cranky faced woman with ZERO, I repeat ..ZERO people skills , greets us and asks what we want. I tell her I'd like a build your own chicken bowl. I then point to the lettuce I want and she glares at me and in a supreme bitchy voice that complemented her demeanor perfectly she tells me "do not put your hand over the clear plastic front area to point at food. Everyone ..look at my past reviews ..I'm not stupid ..nor careless . I DID NOT put my hand near food , and if I crossed some imaginary line that upset her..it was BARELY. After that , she gave me a tiny portion of rice , so I asked her if she could give me a little bit more? She told me in the same bitchy voice .."that will be a upcharge". I asked to see the manager , and she told me she was the manager. Her name was "Nemo".
I told her I've been here 3 other times and have asked for a little more rice on one other occasion and it was no issue. The other days the rice portion was adequate and not necessary. And then my wife and I left..NEVER to return and to do all in my power to dissuade any of our friends to go here (new braunfels resident for 30 years ) UNLESS I get a response and an apology from Adam Gonzales who I "think" is the actual manager here , and not this unfriendly should be in Seattle type of woman. I want to know WHY she was hired ..when after my first few visits there was nothing but ALL friendly and knowledgable people working there.
Such a shame. The food is good..but this Nemo individual spoils the entire VIBE. She must be a MOD "manager on duty"? Or maybe a liar and not even that? But in any case..take away the fact she gave me enough rice for a baby mouse ...WHO WOULD HIRE HER? read more