My husband and I went to look at the available cars last week and really liked the inventory and…read morethe owner Richard..We went to see what he had after work and found a great car at a really great price..he got us financing in minutes, we signed papers and took our new car home..in less than an hour!! We HIGHLY recommend this dealership!!

I had a disappointing experience with this dealership. On one visit during posted business hours,…read morethe doors were locked and no staff were available. After calling, I was told someone had stepped out, and I was left waiting outside in freezing temperatures for around 20-30 minutes before anyone returned. On a separate visit, I looked more closely at the vehicles and noticed visible marring and light scratches on the paint, along with interiors that didn't appear properly cleaned or detailed. For a dealership, I would expect the vehicles to be presented in much better condition. And for them to be clean and cared for. There was also a lack of customer service, as no one acknowledged or assisted while I was inside. I've also heard similar feedback from others, which made the experience even more concerning. Overall, I had a very unprofessional experience would not recommend.

SUPER NICE and professional :) I went to the Hilliard OH location with Tyler. Got an oil change &…read moremaintenance check. I was late but they were so friendly (which is always nice when it's 8am on a Monday) and cheerful when I called & when I arrived. Had a Groupon--I didn't realize my car doesn't work with the type of oil it was for (they also fully explained why, and they are correct, I just never thought about it before)--but they still took it & adjusted it & even gave me a little discount on top, because my car uses a smaller amount of oil. ALSO gave me a few helpful tips and just all-around great service, which makes me feel confident in their quality. I'll definitely be a repeat customer for other services as well. Also got it scheduled almost immediately after submitting a query on the website!

Wonderful customer service & fair pricing! Tony was extremely helpful and kind. We talked about…read morewhat was done and they didn't upcharge me for a package I didn't need. I was able to walk to Aldi's as they were working on my car. There are plenty of shops and eateries to in close walking distance if you don't want to wait in the lobby.

Want to thank ed at Etna auto sales for helping me get my new vehicle he was very helpful and…read morepatient got me thru everything I need to get done I recommend if you are looking for a new ride go to Etna auto sales and talk to ed I will be going back there again thanks again

I went to see a vehicle that I stated I was going to see Tuesday, but I wasn't feeling. Thursday I…read morepopped up and was told that the vehicle wasn't on the lot. Ok I did not call head. Fine. I was willing to look at the other inventory. I showed the man my FIXD plug in to ask if I could use it. He said no because it can fry the electrical system. My husband and I were just saying to ask before using it because they shouldn't object if they have nothing to hide. I've been searching for a used vehicle all week long. No one has objected to me using it ..... until now. This gadget shows the transfers of the titles and what the mileage was at the time of the transfer. It is Bluetooth. There is no power source at all. It only reads with the car running. The most I can do with this box is to clear the check engine light. The salesman told me that he could show me their paperwork. That only provides me with what you want me to know about the car. If you don't have faith in your product, why should anyone trust you for a honest upfront purchase. This makes me wonder if the positive reviews authentic or does their cars still works.

Worst towing service I have ever called. After explaining to the owner over the phone that I was…read morestuck in the snow, he showed up and threatened to leave me in the snow if I couldn't hurry up and explain again while he was at my car because he was cold. I asked him if he was the same person I person I just talked to on the phone & he confirmed he was. I was confused because I had already told him everything before he came. Needless to say, he did nothing. He claimed something on the truck was frozen so he left. I ended up having to wait on another company which took another hour after I had already waited in the cold for him. I would not recommend them to anyone ever.

Ron is fast, friendly and amazing. The tow company that my insurance company originally called (Pop…read morea Lock) got there 2 hours later and was unable to help me. I contacted my insurance company again and they called Mr. Helps to come save me. I was scared, cold, hungry and a complete mess. Ron called me to let me know that he was 15 minutes away and that he would call me periodically until he arrived to make sure that I was safe. When he got there he told me to get inside of the truck while he loaded my car, because it would be warmer and safer. Long story short he calmed me down and got me home safely. Very friendly, professional and knowledgeable guy! I will always call Mr. Helps if I need anything. It was a pleasure doing business with them. Trust me! If you're in a rut please don't hesitate to call Mr. Helps! I can't thank them enough! Once again thanks for helping me!

I needed a tow when my car wouldn't start. I used my insurance towing coverage and was somewhat…read morerandomly connected to JL Towing. They came out quickly and were very careful loading my car onto the flat bed. The tow truck driver was extremely courteous and professional. I would highly recommend them!

My auto insurance company hired these guys to tow my vehicle but they never showed up. After…read morewaiting 3 hours my insurance said that they werent answering their busniess calls wanting to know the status of the service. They had to hire a different tow company which ultimately had me waiting another 90 mins. Very unprofessional. If you cant do the job then say you cant.

Ended not getting my car serviced here as I ended up buying a new one instead. However their…read moreresponsiveness, the wellness to accommodate my schedule, and the general concern for my personal well being first and foremost over the car was much appreciated. While I hope to not ever have to use them, I would if it became necessary. Their quote and their thoroughness was reasonable and straightforward.

I had my car repair done at Cash Champions on west Broad Street and Sylvan in Columbus Ohio. after…read moregiving them many opportunities to fix the car it was taken to different shop. over 2 years of messing with the work that was done it was TOTALED!

We spent a couple of afternoons at this dealership looking at Tellurides. They had a good section…read moreand a staff that was welcoming and not pushy. Our salesman's name was Mark Benver. He went above and beyond to try to not just win our business but find us the model, color and trim that we were looking for. He was even willing to have a car brought down from Toledo in a dealer trade. If you are in the market for a Kia.... I highly recommend Mark and this dealership.

Formal Complaint Regarding Service Advisor Misconduct, Improper Maintenance, and Unethical…read moreTreatment of a Pregnant Customer To: Kia Management Dear Kia Management, I am filing a formal complaint regarding a highly concerning experience my wife and I had at your service center. We brought our vehicle in for scheduled maintenance and clearly informed the service advisor that no additional services were requested -- only an oil change and a recall-related software update. When my wife requested a Multipoint Inspection report, the advisor provided one marked with red flags suggesting serious issues. Upon review, it was clear these were only recommendations and did not affect the warranty or safe operation of the vehicle. We explicitly asked the advisor to double-check the oil level, as this dealership has previously overfilled the engine, which can cause pressure issues, foaming, viscosity changes, leaks, and engine damage. Despite this, the vehicle was again returned with overfilled oil. Alarmingly, the advisor did not merely wipe the dipstick; he wiped it down to the marked level to make it appear as though the oil was properly filled. When my wife checked herself, the oil was clearly above the maximum mark. This conduct is unprofessional and dangerous. Such negligence could result in mechanical failure, for which Kia would be liable under warranty, but the owner would bear costs afterward. Because our request was ignored, my pregnant wife had to wait while the excess oil was drained, causing avoidable stress and discomfort. It is unclear why your staff continues to disregard explicit instructions. Additionally, the advisor attempted to charge my wife, despite our prepaid maintenance plan covering service up to 60,000 miles. This information should be clearly visible in your system, as both the vehicle and the maintenance plan were purchased from this dealership. When reminded, he claimed we "should have notified them in advance," which is unreasonable; the system should automatically reflect coverage. Most troubling is that this poor service targeted my pregnant wife, causing emotional distress. It seems staff assumed she would not notice service details, enabling them to provide substandard care and attempt to upsell unnecessary items. This behavior is unethical and discriminatory. The service advisor was named Jim. I urge management to investigate immediately, restrict him from handling our vehicles, and provide training for staff to ensure compliance with Kia standards, particularly regarding proper oil service procedures. If this happens again, we will escalate the matter to the Ohio State Attorney General's Office, the Better Business Bureau, and other consumer protection agencies.

Having been very pleased with the work Mike had performed on my husband's Lexus, after my A/C went…read moreout, we decided to have them address all the outstanding issues on my 2007 Honda Civic. MEC completed the following repairs: - Replaced A/C compressor - Replaced & painted new front bumper - Installed new front bumper beam - Replaced 2 front struts - Replaced 2 fog lights - Repaired dents & repainted passenger side rocker beam - Replaced engine mount MEC Repair did an absolutely phenomenal job completing all my repairs in a timely manner! Their level of professionalism is outstanding as well as the quality of the work. I definitely felt from speaking with Mike, he strives to deliver the best service & is very honest with his customers. If you are looking for a shop who takes pride in their work, is very reasonably priced & believes in true honesty & committment to their customers, I highly recommend checking out MEC Repair. Thank you for doing such incredible work! I feel like I have a new car again!

Mike recently inspected and evaluated a used vehicle that I was thinking of purchasing. His work…read morewas top notch as he explained issues that he discovered in a clear and concise manner. He was meticulous in his analysis and help me to make some important choices as I moved ahead with my potential purchase. I would definitely bring the vehicle to Mike for the repairs and future maintenance. It was an invaluable experience at a very fair cost. Great job!