I wish there was a way to give this office ZERO stars, because so far my experience has been horrible with them! My daughter's orthdontic work needed a prior authorization from the insurance company and when we left her appointment in late November, I was told that they would submit everything and to wait 4 weeks. I waited beyond four weeks and after I was put on hold for a ridiculous length of time and finally I hung up and called my insurance company to find out why no progress had been made. Surprise, surprise, they only send two pictures (instead of the 5 that were needed) with no statement of medical necessity. Of course it was denied and when I called the office back and spoke with Jamilla she informed me that it was not her job to check and see if a prior auth was denied, that she was not going to resubmit it because, "prior auths are always denied." I have experienced nothing but sheer unprofessionalism and slackjawed attitudes from the staff in this office and I have decided to take my daughter elsewhere. My advice to anyone seeking orthodontic treatment, this is not the place to go. read more
