Service is generally very friendly, the main problem with this place is that at any given time, 10% to 25% of their dryers will be out of service. Interestingly, there is normally a shortage of dryers during busy periods. The owner should focus on keeping those dryers up and running so they could put more laundry ($$) through the place. A couple of times, I have actually left with my wet laundry and gone somewhere else to dry. Other than that, a pretty good clean, rinse is a little light and leaves a bit of detergent behind. Machines don't do as good of job as the Dexter machines I have used elsewhere, but they are better than average. read more

This place SUCKS.. over 50% of the washers are out of order & even more dryers broken. One of my wash loads didn't spin & 1/2 way thru cycle went out of order.. all washers shut off @7pm (it was 704pm) the young man "in charge" was unable to assist in anyway so I could run load again. Young man was not allowed to call his boss to get any assistance in the situation. I had to ring out my soapy clothes and take them home wet. The locals say the place has always been bad, but recently getting much worse. Do better or sell your business to someone who will. read more

Maytag Equipped Laundry - A few of the NINETEEN dryers out of order - Laundry Services Near Me - Flagstaff, Arizona

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On September 6 at around 11:40 AM, I went in to have my laundry done for me. I explained that I wanted to pay for the laundry service instead of doing it myself. The employee kept telling me that it would be cheaper if I did it myself, and I told her that I understood, but I specifically wanted to pay for them to do it. Unfortunately, the employee was very rude and kept trying to push me to do the laundry myself instead of helping me with the service I was asking for. I also tried to ask if there was another payment option available, but the interaction continued to feel unhelpful and disrespectful. I was willing to pay for the service and simply wanted assistance without being pressured or treated rudely. I was disappointed with the customer service I received. read more

Super rude man with glasses and hunch back who runs the establishment. Machines are great but he mean mugs you from across the building

80% of the machines out of order-out of order-out of order 20% working fix it!!!!!!!!!!!!!!!!!!!! read more

While it was clean and well lit, it had no bathroom available. If you needed one, a trip to Walmart was the closest. They used to have one, but closed it so transients couldn't use it. It has some large washers and dryers which is great if you have blankets or comforters, but it's hit or miss if they're in service. Of the many washers and dryers in the room less than half are working. Staff is helpful but sometimes you have to wait for a machine. If all the machines were working, it would be a great place and once was. Unfortunately upkeep is lacking. read more

Place is nice and clean BUT if you don't get there at the right time good luck finding a machine! At least 50% of the washers AND dryers are out of order. Calling all Maytag repair men. Our first and last time there. Super-washer on 66 just past Steve's has twice as many machines and they all work. read more

If I could give this business zero stars I would in a heartbeat. I am pregnant and my husband and I came in to get our laundry washed and serviced as a luxury to make our lives just slightly easier. We walked in and we were immediately met by the coldest woman I've ever come into contact with, possibly in my life. We walked in and warmly said hello and she said ...hello??? back like she was baffled as to why we were even speaking to her? We said we were dropping off, and she didn't even look at us. After that, all we got were grunts of annoyance. We very politely asked if she could hang some of our shirts/sweatshirts on hangers and she visibly rolled her eyes at us and huffed. If you don't want to do it/ it's not part of the service (it is) than just say no. After weighing the clothes and finding out it was over $200 for this god awful service, we didn't want to waste her time and go back on it, so we politely paid and left. We got home to find that we had every single match to our socks and MAYBE 4 pairs were actually folded together. Lame. After trying to put our laundry away, we discovered that she had very obviously and intentionally flipped every single pair of pants and every shirt inside out before folding/hanging them, to make sure that we had to redo it. We might as well have just done our laundry ourselves at this point and after paying $200 for her to flip every single item of clothing inside out and THEN fold them is absolutely outrageous. This wouldn't be a huge deal if she hadn't already treated us like absolute trash and then rolled her eyes at us and had the absolute WORST attitude like it was our fault for needing our laundry done. But then couldn't even do her job half right? We love to give people the benefit of the doubt but this was just absolutely ineffable, truly. Absolutely the WORST laundry service we have ever received in Flagstaff. Save your time and money and go somewhere where the employees treat you with kindness and do their job with at least a little bit of care. read more

I have been a customer here for over a year, doing 2,3, 4 or more loads every couple of weeks..Today I inadvertly put money on the top dryer, it had a sign out of order and I seen it when I looked up 2 seconds later...I asked the owner if I could get a credit but he said and what you want me to do about it?I explained but he looked at me like he was blank...oh and I never got not o e of my free drys again...This place is a rip off, they only friendly when they like you or you kiss ass... The owner got bad juju... Dats ok, karma doesn't sleep..... read more

Maytag Equipped Laundry - Ripped off, no good, - Laundry Services Near Me - Flagstaff, Arizona

Clean facility in a convenient location BUT the machines do not take quarters. You have to pay $2 for a "cash card", there's a $10 minimum if loading it from a card (no minimum with cash) and you will NOT get your money back if you don't use it all. Being in town for a few days I wouldn't be returning to this facility and would have liked my unused money back. read more

I was there last night the last person to leave. Wasted $30 because I was trying to wash my clothes but the washer door was broken, the other one didn't wanna work and the button was jammed. For the dryers, they didn't even fully dry!!! I SWEAR CROSS MY HEART AND HOPE TO DIE that these guys close down. ugh. Ever since my last visit, half of these washers and dryers were broken since. Worst service 10/10. FIX IT!!! read more

The place we would usually do our bulk laundry at, suddenly closed. So we came here. What a disappointment. First, you have to pay for the card, if you lose it, though you're out however much you put on it. The woman who worked there acted like she'd didn't really work there. A third of the machines were out of order another third of the machines were taken up by the employee doing dropped off laundry, which only left a handful of machines left for customers. I found nothing good in this laundry mat, it was dirty and not well maintained. I don't understand why the other one went out of business and not this one! read more

A lot of change are out of order. Inside really smells moldy or mildew. There's no restrooms to use and it looks like you have to use their card. read more

This place is great and honest cleaning facility. I left some cash in my pockets. They returned the money with my laundry. That takes honesty and integrity to do. I travel quite often for extended periods of time and been to hundreds of cleaners. This one made #1 on my list. Thank you guys for doing such a great job so quickly. Very well cleaned, great staff, new facility with great conditions all around. Well done guys! read more

The place sucks it's too expensive and half of the machines work And they don't have enough baskets for everyone read more

Machines and dryers ok at best, half are out of order. Main complaint is that the older male attendant is VERY rude. Told him a dryer wasn't getting hot and he refused to believe me & belittled me. That's until others started complaining. I've witnessed him harassing others, mainly older people. read more

Although Yelp list this under credit card laundries they do not actually accept credit cards and you have to buy a laundry card for a few dollars and then load it with the money you want to spend which works great if you live here but doesn't work so well if you travel all the time because you end up with 30 or $40 worth of laundry cards that only work at the laundry you bought them at 1200 miles ago read more

I just stopped in at this laundromat to launder a bulky comforter which my washing machine can't handle. I pulled to a sign on the door saying they are closing at 6pm tonight rather than 7 due to staff shortages. It was 4:37pm. As soon as I walked in I was abruptly told I am not allowed to use the machines I'm too late! She continued to state last washes started at 4:30pm as that's how long it takes to get things washed and dried, so bearing in my i'm only 7 minutes past that, I then said - well in that case I'll just wash it and take it home to air dry!!! Her next excuse after hesitating- knowing I would be out of there quicker than the customers who've just started their loads, was she needs to clean all the washing machines so that still won't work!!!! Even though I had one item = 1 washing machine!! Needless to say - I didn't end up using this place- will not attempt again knowing the attitude of its employee, turning away business I'm sure isn't something a boss/manager would be impressed with, let's hope she doesn't do that too often and lose the business money. read more

Maytag Equipped Laundry - The front of the store sign - Laundry Services Near Me - Flagstaff, Arizona

Worst maintenance of a laundry mat I've ever seen. MORE THAN HALF OF THE WASHERS "AND" DRYERS DO NOT WORK!!!!!! I had to move dryers 3 times because the heating elements were out. When I told the attendant that they weren't working, he didn't even put signs on them to let other customers know that they are out of order. I had to tell other patrons that they were not working. DO NOT WASTE YOUR TIME OR MONEY HERE, ESPECIALLY IF YOU ARE TRAVELING!!!!! read more

Dryers are not hot! I spent over an hour just drying. I switched dryers at least 4 times. I reported this to the attendant that was there. She just said "okay" and walked off. Other customers were continuing to use those dryers. While I was there I tried to tell every person that was trying to use those dryers. All I could think of was all the people that are going to waste their money on those dryers and how much money I wasted on drying today. read more

I like most everything about this business but half of the machines are out of order. I have been coming here for 6 months and you'd think they would get the machines fixed. read more

This place used to be great, top of the line machines not maintained only about half work and those that do are hit and miss especially the dryers. Have to maintain the equipment. Hopefully the owner sells to someone who will care for this business. read more

They say they open at 7. Showed up at 9:38 and they weren't open. There was no sign on the door indicating when they would open that day (other than the sign with their hours saying open at 7am). There were 5 cars parked sitting and waiting. Called twice and it just kept ringing. I waited for 30 minutes and left. read more

I've done laundry here several times and the clerks are usually very attentive and nice too but when I have them do my laundry for me they don't do a good job sometimes. read more

I stopped here for the first time (passing through) and it was very clean, the guy at the front desk was very attentive and came to everyone's needs. I was ready to purchase a card, but the guy could tell that I was a little hesitant and asked if I was just passing through. I said yes, and he told me not to purchase a card but instead advised me to just pay at the front so I didn't have to pay for the card on top of putting money on the card. read more

They have wonderful staff, but the dryers are trash. Also there are frequently dryers out of order and for a single load it will have to go through the high setting 3-4 times before it's even dry. They also require that you purchase their was card for $2.00 and you can only add amounts of $5 on there. Other than that they do keep a clean facility. I advise going in the morning to get full access to all machines and dryers and not having to wait. read more

We use the service to catch up on our laundry when we get behind - they do a great job with wash, dry, fold but can be hard to find someone to check you in or out when you get there... read more

I've been going to this laundry mat for over a year now and I've always really liked it and never had any problems. Until the last two times I went. Just some background information I am a manager for red lobster across the street so I know customer service. One night I came in it was only 7:45 I remember because I was given a really had time for coming in that late. The short lady with short hair said last load is at 8:30 and all these are closed. I responded you guys close at 10 that is not right. She mumbled under her breathe saying I hate people that come in this late and finally opened one up for me. I was out by 9:15. I thought maybe she was just having a bad and gave her the benefit of the doubt then I came in yesterday and I was putting my clothes into a dryer didn't noticed that there was an error message to clean lint trap and the lady told me it was out of order same lady. I look at her and I said there isn't an out of order sign looks like a quick fix she said it's out of order and laughed. I move my clothes go out to my car to charge my phone and come back and it's working it was never out of order to begin with. I would be embarrassed if I had this employee working for me. I did want to add I gave one star because before this day all the other employees have been nice and kept the place clean for the most part. read more

Nice laundromat. The lady working was helpful and friendly. Everything was very clean. Laundry wasn't expensive, but I don't remember how much it cost. There are a lot of machines and a lot of baskets. read more

Ive never been to a laundromat before and I was expecting to pay a bunch of money to wash a few big loads of laundry but i was wrong (in a good way) I assumed their washer machines couldn't be any bigger than mine at home but these washers and dryers are massive which made me only need to do one wash! The venue is pretty open and near some pretty useful stores, but what was really great was there is an attendant who was really helpful and attentive named Cathy. The one and only down side is that sometimes their big dryers are out of order which means you either have to wait in line or use some of the smaller dryers. Other then that this place is great and will be the only laundromat I use in the future. read more

Very nice! New front loading machines. Reasonably priced. Very clean. Has an attendant (keeps any riff-raff out). Plenty of parking. Close to other shopping - groceries and such. read more

The staff here are so helpful and I really like the kid size of the machines! I got 6 loads worth wash and dried all at once in 50 minutes! The laundry is coinless and you can put cash on a card that you don't have to pay for, and wash and dry in a package that makes everything overall cheaper. Highly recommend! Really enjoyed my experience! Thank you! read more

The dryers are a hit-miss with getting clothes dry, I found one that blew warm air, then turned cold. The locals and repeat customers know which dryers work. You pay with a card that's issued on-site on the wall. Everything is paid for using this card, even the vending machine. $2 initial card issuance fee, then post whatever amount to the card. No refunds on cards. The attendant was nice to explain how to use and load the cards. She was also nice enough to let me use one of her cards since I'm not a local and I won't likely be back to this laundromat. read more

This place looks clean and is reasonably priced, with regular and extra large washers and dryers. Dryers only 25 cents for 14 minutes. However, during COVID 19, there are no precautions being taken at all. We tried to go early so there would be fewer customers, but everyone else had the same idea. No sanitation happened at all during the 1.5 hours I was there. 90% of customers not wearing masks, and they were not limiting the amount of people in the laundry so you couldn't safely practice social distancing. Not going back as it's not worth the risk. read more

Clean centrally located laundromat. What more could you ask for! Attnedant was very nice, i just needed to pop in a dress shirt and release some wrinkles. They use a very convenient card system. She was kind enough to let me use a card with a quarter left on it so i did not have to spend extra money. Im not your avg. laundromat visitor, just wanted to be wrinkle free for my appointment. The card payment system seems very effective that. you dont have to worry about chasing down rolls of quarters from places that are out or cant spare them. read more

Clean, lots of washers and dryers. Went on a Saturday morning and there were more than enough open machines.

The attendant, John, was very kind and helpful! He made it feel like a great safe place to get your laundry done last minute.

This was a great place. The attendant on duty was extremely helpful. The machines are in good condition and large enough to hold a full load. The restrooms were clean and the laundry area was very clean! It was a pleasure to clean my clothes in a clean place. read more

Attendant was super helpful and very pleasant. The place was busy, clean and the noise level was at a minimum. She was available to help anyone that either looked like they needed help (me) or asked for help. I haven't used a laundromat in decades. She was easy to understand and her explanations were very helpful. read more

The washer and dryers work great but one of the ladies that works here has terrible customer service so if you are looking for good customer service this isn't the place to go. read more