This review is long overdue. I really did not want to post it and took time (five years) away to breathe and think about it. I'm ready to save time and money for ladies who want to get their wedding dresses altered by Wee Scotty. Here we go...
1). Bought a $10,000 dress from Glamour Closet in SF.
2). Glamour Closet recommended Wee Scotty and to email Wee Scotty within 8 weeks of wedding date. Glamour Closet said that I'd spend around $400-$500 for the alterations.
3). Emailed Glamour Closet for an initial appointment (I wanted to know the price, how the process works, etc.).
4). No email response, but I receive four missed phone calls and voice mails; called them back and a young lady throws out time and dates. I chose Saturday, 9/16/2017 at 12:30pm - she gives me NO information of what is needed, how the process works, etc. and "has to get off the phone because they're too busy."
5). Since I did not receive any phone calls or emails from Wee Scotty, I decided to email them what I would like done to the dress (hem in front, bustle, and tuck in chest bodice) and that I would be showing up with six of my bridesmaids.
6). This is the worst part (honest review):
Bridesmaids are waiting at Wee Scotty at 12:30pm at 9/16/17. I show up at 12:35pm. First response from Lee and Lynne - "You're late. You have 20 minutes now." Lee puts me in the seamstress's room by myself and Lynne walks in and starts pinning me. What is going on???? Lynne appeared stressed and I felt like it was my fault that she felt stressed because she was making these smirk responses, but after she saw my dress, she loosened up and became so friendly towards me.
Once I had the dress on, only two girls at a time walked into the room to see my dress on me (the room was huge - there could be 10 girls in there at once; yes, one of my girlfriends is an architect and immediately noted that and the other attorney girlfriend was shocked how unorganized the process was). I can't walk out to show all six of my girlfriends (all of my girlfriends thought that was very mean and rude!). I wasn't even sure if I was going to get my dress altered there. I came back out, Lynne takes my dress away, Lee hands me a piece of paper to sign. It has notes scribbled on it by Lynne that I can barely read and an estimated price of $950 for 12 hours. We were SHOCKED. So, I said that we'll go have lunch next door at the Thai restaurant to think about it because that is very expensive.
After lunch, we discussed that $950 is too high and my mother-in-law and mother demanded the dress back. Lee says that Lynne is now gone due to a personal event and she cannot give me MY DRESS back since she is the only person to take the pins out and it will cost me $45 dollars for the "consultation." WTF?!?!?
First of all, no one at Wee Scotty explained the process (i.e. $45 consultation for the 30 minute frame of the appointment, $75/per hour, owner is the only person to take out the pins, etc.). Now, Lee is telling me that the estimated quote is $950?! We asked what would happen if it took more than 12 hours then, and her response, "then, you pay more. duh." OMG. I CAN'T EVEN. SO unprofessional! Who roils their eyes at a customer when speaking? Especially to an already stressed out bride and her family and friends?!? ARE YOU SERIOUS?
So, I have to leave my expensive luxurious wedding dress at Wee Scotty from Saturday until Monday (when they reopen) because the owner is not there to take out the pins? They have my dress for hostage and my girlfriends wanted me to call the police. This is my property and I wanted it back. I told Lee that I want something in writing that they have my dress, and she says, "Normally, that would be your RECEIPT." Well, I am not going with your company for the alterations, so please give me MY dress back. So, she writes her signature on the back of their business card and tells me to come back Monday when the owner, Lynne is back.
My entire family and friends are furious! More furious than me. This was the worst experience of my life dealing with any business. Today is Monday, and I have my dress finally.
When Lynne altered my wedding dress, she left a bump on the zipper side of my dress that stuck out in all my wedding pictures. 100% regret coming here. Do not come here to alter your expensive wedding dress. read more