EXCELLENT SERVICE!!!…read more So I typically don't go outside the dealer for any repairs however, I felt like I needed to go immediately as I thought I had a nail in my tire. When I get there, I automatically assume there's a nail in my tire and ask them to plug it. The gentleman checked the tire and told me I didn't have a nail and if I was still having problems- to bring it back. I ended up bringing it back the next day because it sounded like something was in my tire. When I got there, another guy took my car, drove it around the block and then put my car on the lift. It was determined that I had a dent in my rim so they said they would check for rims and call me back. The kicker is - when they put my car on the lift and spun the wheels, whatever was in the tires fell out (not actually in the tire but somewhere in between). I no longer heard a noise- so I told the guy and asked him how much - he was super humble and said I didn't owe him anything because they didn't repair anything. My dealer !!!?? Wanted $250 just to LOOK at it. Because of that one noble gesture - they found a new client in me! They tell you what you need to- don't try to rip you off or overcharge you - this is an honest establishment/ I would definitely recommend!

I have been to this place twice and have had the best experience, the men working here are so…read moreprofessional and so friendly! Very trustworthy and will work on your car in a timely manner! I can't rave enough about this place!!!!!!

Answer to my review is nothing but a smart cover up lie. I didn't seek a warranty of my own new…read morepart but yes you gave me a warranty of recharging system but later when I asked, you started saying that there is no warranty because you didn't get the part from us and we don't have time to see the problem. Your guy did bad installation of condenser and its corner got leak, that's what I have been told by Toyota mechanic. You guys are Theif with incompetence!

Louis and his dad are an absolute gem. He is honest, transparent, and if your car has issues he…read moredoesn't BS you. The prices are affordable and if your car has multiple issues that you can't afford to pay at the time of service, he directs you to resources that can assist with the maintenance. He cares about his customers and I'm grateful to have found him!

everyone at Ray and Dana's are great! I take my husband my daughter and my car there for service…read moreand they do a thorough investigation and they call you with the work that needs to be done and they stick to the payments as planned. although no one is perfect their diagnostics are correct and they keep going until the job is done! I took my daughter's 2018 Honda in and she is so happy that her engine runs so quietly after they fixed the air compressor. in addition to that everyone at the front desk is nice personable and they have coffee!!!!!!!!!!!!!!!! thank you guys

I don't normally leave reviews but these guys deserve 10 stars…read more If you live around the area or even if you're not that near, please check them out. Their service is phenomenal. I'll never go back to those big box auto care places.

Thank you for providing your services at a reasonable price, for being reliable and communicating…read moreregularly about the progress of my car. I will definitely be returning when I need additional services!!

Update: After I left the previous comment I've had more surprises pop up from damage that was done…read moreto my car. My car is a 13 year old car, but it didn't have a red interior that was "sun damaged" when dropped off. My driver seat didn't break because it was a 2010 car. I never dropped the car off with a broken driver seat . FYI In order to adjust the seats you touch the buttons on the door not the chair itself. This would be known to techs that work on Mercedes regularly. When you mentioned that I never came in for a smoke smell, of course I didn't. When I mentioned the smoke smell you told me "oh that's a problem". Yet it wasn't even addressed. That's real safe. I also didn't come in for all the problems that were created to my car like a slow start up when originally my car had a strong start up prior to being worked on. My fuel gauge was also working and I was able to tell how much gas I had in my tank. After you replaced my fuel pump I was losing a significant amount of gas which was displayed by the gas gauge and I called you on my drive to work to complain about the problem. That same day I smelled the smoke smell and my car almost didn't start up to get back home. I had just gotten my car from you the day prior. I dropped off my car for you to " fix the fuel gauge" and now the problem was worse than the second time. How does my car get worse every time it gets worked on at your shop. When someone fixes something it's supposed to fix the problem not create new ones that weren't there upon drop off. Go ahead tell me that it's all because it's a 2010 car. My car was in great shape and running great prior to being dropped off and worked on at your shop. Since my last previous review my car now sounds like something is loose when you start it up. As each day unfolds day by day new problems pop up after you guys worked on it. I recommend you get techs who are skilled in Mercedes Benz before they work on them, you're only damaging them if not. The amount of ways that all of this has ruined my life is in more ways than I care to write about on here.

The best , trusted professional. He does not take you for…read moreride. He is honest. I have been seeking his help in fixing my car since 2000. Great service.

Very very very friendly and reliable, honest guys. As opposed to selling everything they got, they…read morework with you and understand your situation and provide many options to get things fixed and do it on time as promised. Rajan and Pappu are the best

The Best auto mechanics Great honest serviceread more

So my car which has 334K miles on it blew a spark plug/coil while I was out in Perth Amboy NJ this…read moreweek. I live all the way in Brooklyn NY and asked a local business owner if they could refer me somewhere I could trust to get me back on the road. They referred me to Direct Drive Diagnostics and when I got there, Thomas literally stopped what he was working on to assist me. This is arguably one of the best mechanic experiences I've ever had. Lisa the office Manager was a sweetheart and Thomas and his partner were able to assess what was wrong, and get my car up in running in roughly under 40 minutes. They were honest, hospitable, all had a great sense of humor and I felt welcomed and comforted that everything was going to be resolved. I highly recommend this place and even living in Brooklyn will bring my car back there moving forward because of how great and reliable they are. Just want to say thank you so much to the entire crew there for getting me home safe and with a feeling of integrity in their work and trust. Kudos to this place, I love them! Eva M. Iadarola

Brought my car here due to an issue caused by another auto repair place where they kept trying to…read morepipe me for more money. They kept me updated as to the issue caused, checked in with me periodically with updates and more importantly were humble about it. It was the most pleasant experience I've had so far living in the area for 5 years. Great service, awesome prices and very pleased with their work. Car is running like new again. I highly recommend.

They are the best!!! Always does a great job and good pricingread more

Complete CROOOKS! Charged me $750 for some BS repairs that I supposably needed and I continued to…read morehave the same car issues. On top of that they put a huge HOLE in my radiator and had the nerve to not even tell me about it!!!!!! I found out when I didn't even make it home and my car completely overheated! I had to call and complain and demanded they replace it as my car never had an issue with the radiator!! I repeat... CROOKS

I have been taking my car here for a little over a year and had a great experience with everyone…read more When my battery died in my car, they replaced it in a timely manner. I recommend this business and will continue to give them my service.

I used them during an emergency the 1st time and they fixed the problem, but not even a day later…read moresomething else started giving me trouble. I didn't think anything of it. I took the car in to my regular auto shop and they fixed it. A couple of months later a totally different issue occurred so I took it back to them and they fixed it, before I even left the shop a loud banging noise that was not there before, so I went back in and told him about the noise and he said to bring it In later because they were about to close. He said no worries it's an easy fix the latch behind the ac may have just cracked. It's common he said. I told him that I would bring it the following week and he said no problem. I brought it in the next week and another gentleman was at the counter. I don't know how but I knew he would try to haggle me. Which he absolutely did. I told him to just take the car out the shop since I realized I would never stop coming back. Never again!

My vehicle's (Benz C300) air suspension system locked up after the compressor failed. I did all of…read morethe repairs myself, but needed the diagnostic scanner to do a vehicle calibration, which was the last piece to fixing this issue. I'm no mechanic, but I've studied the air suspension system on Benzes over the last 3 months, and have become pretty well versed in how this thing operates now. Initially had an appointment at KDM at Talmadge Rd. for 8 am. When I got there, I saw one mechanic who had like 3 cars parked in the bay, and a lady, presumably his wife, by the cashier. The lady asked me to park my vehicle, and come inside. She had me fill out a form, and then told me to leave the car. I told her that I spoke with the mechanic when I made the appointment, who said it would take 1-2 hours to run the scanner, so I planned on waiting for him to do it on the spot. She essentially told me that is not how they operate, and that they would call me to pick up the car when it was ready. I told her no thanks, and left. I then called Mercedes Benz's authorized repair shop, and they were all booked solid. I called about 12 shops that specialize in German auto repair, and most were either booked up or wanted to overcharge (one shop quoted me 4 hours!) By the Grace of God, I called Quality 1st Auto Repair and spoke to the owner. He told me to bring my car in this afternoon, so he could take a look. He ran the scanner, which unlocked the vehicle's suspension, and now my car is fully functioning again. He also only charged me for an hour of service, which was entirely reasonable. His scanner also picked up on another error code, which he voluntarily pointed out, so that I was aware there was some other issues with the car. He suggested that I have this other issued looked into ASAP, which could cause further problems if left untreated. Admittedly, I downplayed the error code, but I'll probably try to tackle this other problem as my next DIY. Anyway, cannot praise this place enough. They have a full-fledged operation, nice garage with several workers, heavy machinery, lots of nice cars they're working on, so these guys must be doing something right. They also carry state-of-the-art diagnostic scanning tools (which is key to helping you save money). For example, I brought my car to this other rinky-dinky repair shop who did not have a good scanner, and so they just kept guessing at what was wrong with the car, and telling me I had to replace different parts, so I took the car back to work on it myself. A telltale sign that a repair shop does not know what they're doing or are just guessing at the problem is when they keep asking for "more time" to figure out a problem. With the right diagnostic tool, a mechanic should be able to tell you what's wrong with your car in minutes. I guess this is all a roundabout way of saying that if I could do it all over again, I would have brought my car here in the first place. I will definitely be returning to this place for other work that needs to be done.

1st review hmmm okay I have been a loyal customer of these guys for 15 plus years. Not many places…read moreyou can drop your vehicle in need of repair and get it back the next day. No matter the problem big or small simple or electrical they can handle it. If you want a lift kit a lowering kit need your muffler welded it can be done. A big thing in vehicles is turbos now that's not an issue either. My wife my friends and my family all go here no job is too big your always welcomed with a hello and rest assured your vehicle is in good hands with this hand of brothers... Thank you for all the years of my crazy car issues