1. Castrol Premium Lube Express

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Colonia, NJ

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Castrol Premium Lube Express

1.8 (5 reviews)
Closed • 8:00 am - 7:00 pm

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Mavis Discount Tire - Foam separation that caused the tire to lose pressure

Mavis Discount Tire

(73 reviews)

My Tesla has been rattling every time I drove past 72 mph. I made an appointment with the service…read moredepartment for late July. I did look for the possible cause of the shaking and it could be due to a foam separation in one of the tires. This past weekend while driving home in a torrential downpour, I heard a constant thumping noise. I turned on the screen to check my tire pressures and sure enough, one of my tires was lower than all the rest. What freaked me out was how rapid the tire was losing pressure at an alarming rate. With a quick online search I found Mavis one mile away. Honestly, at this point I felt like I had no choice but to paid for whatever he was going to quote me. But I was actually okay with the price because I remember what I had paid for in the past at one of my local tire shops. The shop was kinda busy and I really appreciate that the whole process took less than half an hour. When they took off the tire, he had me come take a look at what caused the flat. The foam separation had become detached from the tire. Very dangerous since this can cause a blowout or I could have spin out of control on the roadway. I'm always fascinated learning about these things so now I know.

Zero stars! Worst experience. Second time I've been to this Mavis. Went in for an oil change, tire…read morerotation and an alignment since my car was pulling to the right a bit. When they inspected it, needed to replace my control arms. Fine, done. They quoted me 2 hours, by hour 4 I was questioning the time. I asked about the tire rotation when they said my car was about done, they hadn't done it yet. 15 minutes and I was out of the parking lot. Great? Right? Nope! The next week my car was pulling AGAIN, took it to another tire place and they rotated and did another alignment. Finally fixed. Paid the new tire place $100. The worst part of this visit, my oil light came on my car at 3k miles. My car has NEVER had an issue with burning oil, leaking, I've always done the preventative maintenance on time but my oil light comes on with full synthetic oil at less than 3k miles? Went to Valvoline, I'm 2qts low, the oil is almost black. My guess is Mavis never did the oil change. You charged me for an oil change, alignment and tire rotation and did none of the above. $$$ I can't recover. Never going back to this location or the one in linden. Horrible experience, didn't do the work, dishonest and poor time management. They tried to upsell me coming in and checking out. Ludicrous.

Valvoline Instant Oil Change

Valvoline Instant Oil Change

(46 reviews)

Wonderful experience! Drove up, waited for about 2 or 3 minutes before the cars in the bay left,…read moreand was signaled to pull in. Asked for the most basic oil change and requested to use the $15 off coupon. It was scanned without any issue. The attendant was extremely efficient, polite, and professional. They pumped up my tires, did other vehicle checks, and showed me that the oil level was full via the oil stick. The whole process took less than 20 minutes. With the coupon, I ended up paying $73. I was asked if I wanted to check my fuel lines as they haven't been cleaned for over 12 months- a $99 addition. I politely rejected, but may be coming back for this, as the attendant said it extends vehicle life. They were so polite and helpful. Definitely will be returning to this spot. Thank you! PS. If you Google Valpak or their website, Valvoline seems to always have a coupon there!

I visited for a routine oil change, but during the process, the associate lowered the hood support…read morebar in a way that scratched the hood of my vehicle. Immediately after noticing the damage, I contacted Valvoline customer care. I was placed on a three-way call with the store manager, who--before even reviewing a single photo--dismissed the incident by saying it "sounded like a rock" caused the damage. After I submitted photos and went in person to speak with Matt, I physically demonstrated to him how the bar lined up exactly with the scratch. He acknowledged this at the time and told me he would follow up with quality control by the end of the day. Later, I received another three-way call with Matt and customer service, only to be told my claim was denied because video footage supposedly showed no damage. When I requested to see the video, I was refused. To make matters worse, Matt contradicted what we had just reviewed in person, suddenly claiming the bar did not match, despite my clear demonstration. This behavior came across as evasive and dishonest. My car is brand new, and I know every detail of it. The damage aligns exactly with the hood bar, and I also have supporting video evidence of my own showing this. Instead of being treated fairly, I have been dismissed, gaslit, and denied transparency in the review process. Not only have you lost a LOYAL customer but youve tainted my entire experience of trusting a company with my money.

Castrol Premium Lube Express - oilchange - Updated October 2026

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