I had a hugely disappointing experience at this Castrol Lube Express location…read more I went in for a routine oil change and, before the service started, specifically asked the workshop employee whether I could use the $10 discount coupon. He clearly said yes, so I assumed the discount would automatically be applied during billing. After waiting for the service to be completed, I noticed at the payment counter that the full amount had been charged. When I asked about the discount, the lady at the counter told me I was supposed to physically show the coupon. I explained that I had already confirmed the discount eligibility with their staff member and assumed it had been factored into the pricing. Instead of trying to resolve the issue professionally, they immediately shifted the blame onto me. The workshop employee was called over and conveniently changed his statement, claiming he had told me to show the coupon at the counter -- which was simply not true. The issue was never about the $10. It was about honesty, accountability, and customer service. A customer-friendly business would have either honored the discount or at least offered a future credit as a goodwill gesture. Instead, they seemed more interested in saving every possible penny while making the customer feel at fault. I honestly cannot remember the last time I experienced such a poor and dismissive attitude toward a customer. Would not recommend this place.

The customer service is horrible. The cashier was on her phone the whole time not attentive at all…read more The cashier is very rude and condescending. My payment needed to be adjusted for my coupon , the cashier tells me no it's too late. I asked for the owner she's says you can get him because she's busy on her personal phone while working. I in return told her no you get him ! He finally comes and informs her to refund me. While she was refunding my money she slammed my card down on the register and was still being very mouthy and rude. The key to a great business is customer service if you can't provide that then what's the purpose of working at the establishment? I will not be returning and Ive been coming here for over 8 years and servicing my 4 vehicles. So long Egal and wish you the best with your Rude cashier.

I was told my car's rear rotors needed to be changed at the dealer but was quoted what I felt was a…read moreridiculous amount of money to fix. I decided to shop around for options. I started at Ray & Dana's Inman Auto Care. He offered a free estimate. He sent a very comprehensive list of things that needed to be done on my car. I was very impressed with the meticulous detail and the photographs to show why I they were suggesting the fix. This report made me feel that this was an honest shop. And made me feel confortable enough to trust. It turned out that all rotors needed to be changed. I paid a bit more than what the dealer quoted but got both front and rear brakes overhauled and new brake fluids and wheels rotated and balanced. But most of all I got a clear understanding of why it had to be done and the feeling that they were trustworthy. Their customer service was excellent! I live a mile away and needed to be home for telework so he had someone drive me home and then pick me up to get the car. That was awesome and I really appreciated it. Also I called several times with questions and concerns. They politely answered all my questions. I asked them to align the wheels. They checked the alignment and told me it was not necessary. This sealed the deal. I trust this shop and will have them work on my car again.

everyone at Ray and Dana's are great! I take my husband my daughter and my car there for service…read moreand they do a thorough investigation and they call you with the work that needs to be done and they stick to the payments as planned. although no one is perfect their diagnostics are correct and they keep going until the job is done! I took my daughter's 2018 Honda in and she is so happy that her engine runs so quietly after they fixed the air compressor. in addition to that everyone at the front desk is nice personable and they have coffee!!!!!!!!!!!!!!!! thank you guys

My Tesla has been rattling every time I drove past 72 mph. I made an appointment with the service…read moredepartment for late July. I did look for the possible cause of the shaking and it could be due to a foam separation in one of the tires. This past weekend while driving home in a torrential downpour, I heard a constant thumping noise. I turned on the screen to check my tire pressures and sure enough, one of my tires was lower than all the rest. What freaked me out was how rapid the tire was losing pressure at an alarming rate. With a quick online search I found Mavis one mile away. Honestly, at this point I felt like I had no choice but to paid for whatever he was going to quote me. But I was actually okay with the price because I remember what I had paid for in the past at one of my local tire shops. The shop was kinda busy and I really appreciate that the whole process took less than half an hour. When they took off the tire, he had me come take a look at what caused the flat. The foam separation had become detached from the tire. Very dangerous since this can cause a blowout or I could have spin out of control on the roadway. I'm always fascinated learning about these things so now I know.

Zero stars! Worst experience. Second time I've been to this Mavis. Went in for an oil change, tire…read morerotation and an alignment since my car was pulling to the right a bit. When they inspected it, needed to replace my control arms. Fine, done. They quoted me 2 hours, by hour 4 I was questioning the time. I asked about the tire rotation when they said my car was about done, they hadn't done it yet. 15 minutes and I was out of the parking lot. Great? Right? Nope! The next week my car was pulling AGAIN, took it to another tire place and they rotated and did another alignment. Finally fixed. Paid the new tire place $100. The worst part of this visit, my oil light came on my car at 3k miles. My car has NEVER had an issue with burning oil, leaking, I've always done the preventative maintenance on time but my oil light comes on with full synthetic oil at less than 3k miles? Went to Valvoline, I'm 2qts low, the oil is almost black. My guess is Mavis never did the oil change. You charged me for an oil change, alignment and tire rotation and did none of the above. $$$ I can't recover. Never going back to this location or the one in linden. Horrible experience, didn't do the work, dishonest and poor time management. They tried to upsell me coming in and checking out. Ludicrous.

This is the second time I used the repair facility and I couldn't be more happier. I had a…read morevibration in my car when on the highway. No one else could figure it it out but Kenny did! Kenny and Billy's has a what is called a "Road Force" wheel balancing machine, and it is different from the regular wheel / tire balance machines out there. This puts force/ pressure on the tire as if it were on the car and gives a true measurement. My car rides great now with no more vibration! Thank you Kenny and Billy's

Me and my family have been getting our 7 vehicle serviced here for the last 12 years, never had any…read moreproblems and they are always straight forward and honest with everything. Highly recommend to any one!

Wonderful experience! Drove up, waited for about 2 or 3 minutes before the cars in the bay left,…read moreand was signaled to pull in. Asked for the most basic oil change and requested to use the $15 off coupon. It was scanned without any issue. The attendant was extremely efficient, polite, and professional. They pumped up my tires, did other vehicle checks, and showed me that the oil level was full via the oil stick. The whole process took less than 20 minutes. With the coupon, I ended up paying $73. I was asked if I wanted to check my fuel lines as they haven't been cleaned for over 12 months- a $99 addition. I politely rejected, but may be coming back for this, as the attendant said it extends vehicle life. They were so polite and helpful. Definitely will be returning to this spot. Thank you! PS. If you Google Valpak or their website, Valvoline seems to always have a coupon there!

Came for an oil change, and was in and out within 15-20 minutes. No fuss, just straight up…read moreefficiency. We chose the $79.99 oil change because my car is over 10 years old. No major up-selling, just called out a couple of things (suggested the fuel system cleaning service for $99.99, and topped off our transmission fluid for $4.99). Very satisfied with the service, and very appreciative of the transparency and professionalism. Thank you so very much! Will be coming again.

Was good until I got my bill. I asked for the military discount but apparently I told the wrong…read moreperson so they didn't give it to me. Not happy

This location always an issue..simple oil change and paid extra charge to tap off coolant..now my…read moredashboard has an message check manual coolant level.. Called location , returned next morning.. to reset it..worker just came out and said you have a bad sensor... worker even checked mileage haven't changed much, wrote all info down, no one called..wasn't bad when i came here.. Still an issue...

I've been going to Woodbridge auto for years and now my daughter does to with her car. Very honest…read moreand will tell you what you need to get done and what can wait.

If you are looking for a reliable mechanic that does the job and no b.s., look no more. We had all…read more3 of our cars worked on here and outstanding service each time. I literally just had my car there this week. My window on my driver side got busted from a cling car shade I got from Amazon that I forgot to remove when I rolled my window down and it got jammed and messed up the window regulator. My hubby dropped off my car Monday night after hours, the next day Danny called us and gave us an estimate and said that he has to get the part for us which would take a day. He got the part in the next day and my car was ready that same day. We are very happy with them. I really hope they stay at this location for a very long time.

I've been coming to this location since it was under the previous ownership, so when ownership…read morechanged, I wasn't sure if I would continue coming. I'm so glad I did because the new owners and the entire team have been great! Robert especially has always been amazing to me. He has looked out for me for years, has always been honest and helpful, and makes sure I'm taken care of every single time. I truly trust him with my cars, and that means a lot to me. Honestly, the entire team is wonderful and always treats me well. I couldn't ask for a better mechanic or a better team. Definitely 5 stars!

came to them with a flat thay didn't have my size but they put my spare free of charge great peopleread more