Called requesting a flat tire repair, the clerk said They were very busy but could likely get the tire done in a couple hours. I accepted and had the car towed to their shop. Called a couple hours later and my car was the next one up and would be done in an hour or less. Cut to another two hours later I show up to the shop and they haven't even touched my car yet. [[HIGHLIGHT]]Just tell me you're booked through the day, why string me along and waste my time like that?[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Reached out to owner and the manager at shop did not know of issue but had me come in and took care of me![[ENDHIGHLIGHT]]

Scheduled an appointment for an inspection. Left work early to get to the appointment and when I get there they said they have no one certified to do inspections. [[HIGHLIGHT]]If you have an inspection appointment on the books and you can't do inspections you should probably call the customer and let them know![[ENDHIGHLIGHT]] read more

I brought my car in this morning with a flat tire expecting to have to drop my car off and come back later. Not only did they get me in right away, but they did so with honesty and integrity. There was no question that my car was in good hands and that I was getting the best price possible. It is not the first time I've been here and definitely won't be the last! read more

I got in quickly and my car was serviced without any issues! [[HIGHLIGHT]]The guys are always nice and accommodating![[ENDHIGHLIGHT]]

Been going to this location for a couple of years, I've always had great service and the team has always looked out for me! I highly recommend this location. read more

I took my Subaru into This Mavis Tire on Erie Blvd. to get a NYS inspection done. It was done so quickly that I wonder if some things were left out. I can't know. When it was done, the worker told me that my struts needed replacing and the brakes were bad, that one was worn down to 3mm. Cost $800 and $300. He asked if I'd like it done. I said no. I was taking my car into the dealer anyway (Romano Subaru, excellent, trustworthy) and I asked them to ckeck the struts and brakes. They said all my brakes were at least 5mm thick (okay), and there was nothing wrong with my struts. Was it that I was a woman? They were as polite as can be as they lied and tried to steel from me. I warn everyone reading this to avoid this business. read more

[[HIGHLIGHT]]What a great experience.[[ENDHIGHLIGHT]] Today was a very snowy day. I was riding on a spare hoping to find a place to put my new tires on early in the morning. Mavis was able to put my tires on early even though they had no heat. I felt so bad for them but thet felt even bad for me because they were concerned for my safety. They showed me where my lug nuts had been stripped by Monroe (stay away from that place) and they were able to give me some used they had in the building for free! I will be replacing them all next month. The work was precise. They had a VERY difficult time getting the jug nuts off and worked diligently in the cold bay but they did it. I never had a mechanic pay so much attention to detail to my vehicle. They have my business from now on. read more

Great service. Management was outstanding. I would come back For sure. I waited For My Car. The repair was fast and efficient

I recently bought tires and got my car inspected there. Service was prompt and courteous from Will and Bob. Prices were reasonable. They made no effort to upsell me on unnecessary products or repairs. They were courteous and empathetic. I could not be happier with their service and professionalism. Highly recommended! read more

Great team they explain every step of the process and complete service in a timely manner

I took my car here for an inspection and they told me I needed to replace my brakes (which I expected) so I told them to go ahead and do the front and back brakes. When I went to pick up my car they had lost my keys and it took them a while to find them. After they replaced my brakes there was a terrible screeching noise. I took my car to my normal place and they said they put the hardware on backwards. My fiancé also tried to take his car here for an inspection several times and he made appointments but every time we brought it in they said they didn't have an inspector. We've been wanting to take our cars here because it's within walking distance to our house but it's not worth it. I'd stay clear of this place. read more

The workers at Mavis are truly amazing!!! I was in desperate need to get an oil change before heading out of town and didn't know one was needed. I didn't make an appointment prior and it was a busy Saturday morning. One of the workers Zy gladly let me know they can come in and assist to get me in and out. Kevin made sure his others appts were honored as well as accommodating my needs as well. Mavis is in the area of where I live in and it feels good to know they will work with you and be honest about what is needed and the time frame. I will be visiting again. read more

beyond great, spectacular service for being an out of towner. came in and was sooo busy but still was able to squeeze in a tire repair. 10 out of 10 must try again read more

Would not recommend, I had a flat and a bent rim went in with a new rim and had a tire installed, had to go back twice, first time cuz they never put the tire pressure monitor on the new tire, second time because they installed the wrong tire size waited over 2 hrs to get it fixed. Take your car anywhere else read more

If I could rate this location zero stars, I would. I dropped in after work for an oil change and alignment around 4:30p.. the "manager" Scott said he'd get me right in and if he didn't call me by 5:30p, to come back down. Perfect. I go home to shower, and drop back in at 5:30. My car is still on the ground, waiting to be aligned as another vehicle which was waiting on oil to be delivered was using the alignment lift. Fine. No problem. I hang out until about 6:15p when I pay and the mechanic brings my car out. I get in to drive home, and pulling out of the parking lot, I notice the wheel was turned even further to the left than when I brought it there. As I accelerate up W Genesee St, the "traction control" light pops on with the jerking "ABS" motion. I immediately turn around and return to Mavis. The manager sends the mechanic out to "test drive" it. Cool. He returns and puts it back on the lift. I ask the manager what the mechanic said, and he tells me, "He said the wheel is off, but he didn't see a light come on." Okay. So the guy takes it back down off the lift after "tweaking" the alignment under the manager's supervision. The mechanic takes it for another test drive and returns to say that the wheel is still off. The manager tells me it is safe to drive, the wheel is just turned and I can return tomorrow to have it "fixed." Wonderful. I try to figure out when I can be back between work and school, and finally put it in drive to go home at 6:40p. As soon as I pull back onto W Genesee St, the "traction" light immediately comes back on and the ABS jerking is even worse. I, again, flip around and catch the "manager" as he is getting in his car. I ask him to please get in my car and see what I'm seeing. For the third time, I pull onto W Genesee St and he witnesses what is happening. Upon return to the lot, he proceeds to tell me that it is my ABS system which has nothing to do with the alignment or oil change that they performed. He states that my car is not safe to drive in that condition, though, and there is nothing he can do tonight, including refunding my money so I could tow it elsewhere to be fixed. After being confronted with the issue of what I'm supposed to do with no ride to work and school, he asks, "Uber?" and gets out of my car to leave. He stops at the mechanic's truck to chat for another minute or two, and then leaves me standing there beside myself. Needless to say, I will NEVER return to this store again. read more

It's the second or third time now that this Mavis has saved my butt. They're incredibly helpful, responsive and kind. They truly do care about their customers here. They give honest advice and cater to your needs. It's the only shop I will ever go to in the area. read more

Just called about 30 minutes ago, guy who answered said I could come in for state inspection. Took down my number and told me to give the front desk my name when I come in. Said it would be done by the end of the day. I arrived and gave my name and they guy said "yeah we can do it tomorrow." I explained that I was just told I would get in today. He said "Yeah - we got 3 people in front of you and we close at 6 so we can't do it." I asked why I was told I could come in and he said "You talked to Coulson- yeah happens all the time." Seriously a bunch of imbeciles run this place. Go elsewhere!!!! read more

Thanks for the great service Kevin the manger at this location it's highly appreciated. In all with this whole pandemic he has worked with me effectively & efficient to meet my needs as a customer. He deserves a raise in pay to deal with people and this pandemic. Thanks Kevin you and your team are appreciated essential workers, happy holidays!!! A happy customer read more

I went here yesterday to have an inspection done. I had already had a previous bad experience here, but I needed the inspection done, they were listed for walk ins, and the Valvoline location near me job wasn't doing inspections anymore. I told the man at the desk I was there to get an inspection and I was told that he could make an appointment for me Thursday. I laughed and told him forget it and started to walk out when he decided he was going to add a comment that I did not ask for. He told me that because it was the end of the month that I'm going to have a problem getting in anywhere and that it would probably be at least two to three weeks for an inspection. I have never in my entire life ever waited that long to get an appointment anywhere for an inspection. As a matter of fact, I usually walk in without an appointment and it's done while I wait. Needless to say, when I got home I scheduled an appointment for the next morning at my dealership without any issues. I also decided I would check to see if he was lying to me and guess what, he was! I could have scheduled an appointment with them the next morning at 10 am. I look at the other reviews on here for this location and I'm not surprised. Do better please, and I certainly hope I wasn't treated like that because I was a woman! read more

Took my car here to get it inspected. Tried to charge me $3k for things I don't need. Took it somewhere else and it passed. These scumbags will try to scam you. Terrible place terrible people. read more

I would not recommend this place to anyone. Customer service is nonexistent!! I'm not going into all of the bad experiences I had to deal with. I'm just saying if you like avoiding aggravation,and inept service, then try somewhere else. This one is horrible!!! read more

One star because I can't go any lower. I needed to change my rear brakes, calipers and rotors. I called the day before coming to make sure they could fit me in. I told them 8-8.30 in the morning I will be there and I was told that that was perfect. I show up at 8.30 in the morning. Can't stay inside because of Covid so I've been roaming around for 2 hours. I come back to the store and my car HAS NOT been touched. I ask how much longer and the response was "you'll be done around 12.30/1 pm" ........ at 12.20 pm a guy comes out to tell me my car is disassembled they're waiting on parts. How do you not have parts after I have told you all my information the day before and this morning. Finally someone shows up with my parts at 1pm. 1.30 my technician goes to grab food across the street. I've been outside sitting and walking around for FIVE hours. But he needed a snack ?! 2.30 comes around and I get told the tech broke the bleeder screw on my caliper? So now that has to be fixed and yet another part has to come. 6 hours waiting outside so far. 2.45 my technician comes out to tell me "the caliper came in broken"..... so one person says the guy broke it and the guy who broke it says it came in broken? Sketchy. My dad comes, the manager gives him an attitude- gives me an attitude and says 20 more minutes. 3.30pm. Finally done. read more

These guys were life savers! I had gotten a flat tire while visiting family for the weekend, and had spent all day Saturday getting jerked around by Mr. Tire before they let me know they didn't have a tire that would fit my car. Called Mavis and they had two different brands of tires that would fit, and got me in and out within 90 minutes on a Sunday morning. Great job! read more

Awful experience the first and the last three times! There is always something going wrong there. You walk in, and they say we are busy, you should make an appointment. I make an appointment, they say that they are busy and I need to leave the car. I make another appointment and leave the car, but they simply can't change tires after a long day because things came up!!?$! I wait two hours to pick up the car, and finally! Oh, No! They did not have time to complete the repair, I would have to come another time! And yet pay the full price for the service?$&!@ And they can't reset the service code on a simple compact sedan???? What do you guys do? 1 star only. And the only star goes to the young gentleman I the front desk for his professional attitude and sincere efforts to assist me but his sincerely does not really help, does it? The guy who acts like a manager is the rudest in the market and the most unprofessional as well! MAViS is out for me (My experience is limited to the one on W.Genesee. I hope this is not a typical Mavis store) read more

I've been here twice with my lovable and durable but ancient Jeep, and I'll definitely be back. Two crises in a row (front brakes and exhaust) and they wedged me right in, and on a Saturday morning, no less! Staff is knowledgeable and honest, and they have a great waiting area and bathroom facilities. There are also tons of businesses nearby if you have to wait - Walmart and Tops are right across the street. No one likes to have car issues and it takes time to do quality work, but if I have to have it done, I'll have it done with Mavis. read more

The folks at Mavis Discount Tire on Genesee Street are fantastic mechanics! The service is excellent (and fast), the prices are very reasonable, and they are very trustworthy. They are my go-to shop for regular maintenance - oil changes, state inspections, tires, etc. I highly recommend these guys! read more

Brought my car in to have snow tires changed. Was there at opening, second in line. The first car was also just having tires changed. Took them more than 3 hours. They had 3 staff working at the time. I have no idea why they were so slow, but I will not be going back. read more

Friendly and accommodating staff. Always best customer service because they seem to really care about your car. I bring all my vehicles there for repairs and have never been disappointed. Last week I had flat tire and they went out of their way to fix my flat and put it back on my car in less than an hour so I could go about my day. Very satisfied with their service. read more

The guys at this location are helpful, kind, honest and do excellent work! I get my oil (BMW Full Synthetic) changed here and they always give me the best price yet to be best by any other mechanic! I referred my mom as well, so you know they're the best! read more

Best garage in town-- awesome service, best prices.. They did my tires and when I got a nail in one several months later, I crawled in at 5 minutes to close and they fixed it for me. Last time I was there I had a mysterious issue with power steering fluid leaking.. they drained it and filled it and it stopped leaking. And they didn't charge me! Couldn't actually find anything wrong. Totally mysterious-- but months later it still isn't leaking. Thanks guys! read more

Really disappointed with this place. Called one afternoon to get my car inspected. Mike answered and tells me to come right over. I show up 10 minutes later and the same guy, who happens to be the assistant manager, tells me he doesn't have time today. I live about 2 miles away but won't be back. Wouldn't recommend wasting your time at this place. read more

Once again Mavis Tires on the corner of Erie Blvd and West Genesee Street made my day. Honest , friendly and willing to work with you at any cost, is why I continue to keep going back. These guys are the best. read more