The other day I car in and left a positive review as the workers were quick provided great customer service, and the prices are fair. However I am writing again to express how well my car is running since coming in. i came in for a wheel alignment and ben convinced me to get a fuel injection service i was hesitant but took him up on his offer. he said id be thanking him for it and i truly am! read more

tl;dr version: I do not recommend taking your car to this Mavis. If you insist, however, here are some recommendations: (1) Confirm the cost of whatever service you need multiple times, and be sure to ask about EVERYTHING: materials, labor, recycling fees, days-ending-in-y taxes. Bet on the fact that the price they quote on the phone is what THEY are treating as your minimum bid. (2) Confirm the date and time of your appointment multiple times. If you get a follow-up call confirming your date and time, don't think your adventure is over. DO NOT drive over to what you think is your appointment time without calling first. These guys moved the time AND DATE of our appointment without ever telling us, then blamed it on their "call center" when we asked, WTF? (3) Do NOT think you will work getting your car serviced in as part of a day full of errands. Plan to devote several hours to your Mavis experience. (4) Ideally, take your car to these guys only after getting your car fully inspected by a trusted mechanic. Our car had gone through its annual inspection with a garage we fully trust (Mano's--they are the best), and they said that our tires passed inspection but are getting toward the end of their life. We decided to just take care of the issue, so we took the car for new tires THE NEXT DAY. Mavis tried to convince us that our car needed a laundry list of additional work. The name of the game with these guys is UPSELL. You've been warned. (5) Don't expect clear answers. The guys at the desk were polite, but their answers to questions about charges and services were pretty...opaque. read more

They are charging more in labor than the parts cost. CHECK YOU STATEMENTS -REQUEST A PROPER RECEIPT/ not that bs one they supply. They didn't do the work I requested to be done and then ON TOP OF THAT 100% didn't did the job that they did do right. I immediately return to get them to fix it correctly. ( my vehicle left in worse shape than when I arrived.) THEN.....I got attitude and dirty looks from all parties at the location). For not doing their jobs, They don't know what they are doing there. Ohhhh and they charged me for replacing brake fluid replacement they NEVER EVER CHANGED. Never balance my tires as requested and paid for And Absolutely didn't do the alignment that was also requested. But absolutely charged me for! How do I know, the mechanics at the dealership SHOWED ME! After I took it them to be actually fixed. STAY AWAY FROM THIS LOCATION THEY ARE A RIP-OFF read more

I must add my voice to the litany of reviews that suggest this location consistently attempts to upsell anyone who brings their car in for work. I've been here at least twice and another family member once, and all three times we were quoted for thousands in needed repairs even when just bringing it in for an oil change and checkup. We chose not to get that work done and others directly contradicted their assessments. I have since talked to friends and they relay similar experiences! It feels like more is going on here than just one bad experience. read more

Went in for a tire change there staff was really nice and did there best to get me in and out in a timely manner to get back to work on time. read more

My mom went in to get her car checked before the school year starts as she teaches about 45 minutes away and needs reliable transportation. Mavis told her that she needed new tie rods and quoted her over $1000. She looked up what faulty tie rods felt like and didn't think that sounded right. She tried reaching out several times and never heard back, which was a blessing in disguise. She cancelled her appointment, went to a different shop she trusts, and they told her that her tie rods were fine. She needs front rotors. She recommends not even THINKING about taking your car to Mavis in Brookhaven. read more

Scam alert!!! Don't go to this shop. They scamming people. They charge me for the alignment, but when I ask for proof the paperwork, they said we forgot to print it. They then they said our printer is broken and I got under the car. Check the adjustment nut for the alignment. It rusted over the years they didn't even put wrench on it so basically they didn't done the service but charged me119.99 I used to work as mechanic myself, and I know what I am talking about. They don't have proof of the service that they should give me as a paperwork from alignment machine and they refuse to refund the money for service they never did. Don't go here if you don't want to be charged for nothing. read more

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Had a less than 2 year old tire patched after something stuck in it. Had a 9am appointment, arrived 0845, was told they are very backed up (just opened at 8) and was told it would be 2.5 hours. Didn't have much choice at that point. Picked it up later, parked in my driveway and next morning tire was flat again. Would not recommend. read more

Better customer service, transparency. Scheduled new tires, brought in vehicle and was told it would take 2 hours. I call back after 3 hours and was told they don't have the tires I ordered. Still waiting after 5 hours. Hire more staff or take care of the ones working here...don't overbook. read more

Awful service! Had an 8am appointment for one new tire. Left facility at 10am without tire. When I asked for keys back at service desk and explained I'd been waiting for two hours and my car was still in parking lot he said appointments don't mean you are serviced at appointment time. What??? read more

Had an appointment for today for 4 new tires New Year's Eve at 4:00 pm. Knowing it's a holiday tomorrow I left work early and arrived early at 3:05. They tell me they cannot install my tires. We are closing early today at 4:00. They claimed they tried to call me yesterday. They did not otherwise I would not have shown up for the appointment. I even received an email this morning confirming my appointment for today. Go anywhere else. Horrible customer service. Never again I will tell everyone I know to avoid this place. read more

Mavis Discount Tire - This is my confirmation email I received this morning. - Auto Repair Near Me - Brookhaven, Pennsylvania

The worst place to go. I made an appointment for a wheel alignment for 11 am they said it was about 4 in front of me . I returned around 4:45 pm because they closed on Sundays at 5 there was a car in the bay and u was told there was one more before me. I returned home 20 minutes away I received a call saying my van was done I go back get my van it's worst then before. Bottom line they never did the work horrible place . read more

There is a racist Latino guy named Mel at the front desk who pushes the price up, if you are the wrong color. On the phone it's one thing then when you get there, the price changes. Worst experience ever. He had an attitude with me, as soon as I walked in. I'm upset at the person who would hire such an incompetent person to be at the front handling customers. Ruined my day. All I wanted was an oil change. Now I'm sitting here pissed off writing this. Mavis you suck. Good thing is that they have phone recordings when you call. I think I will request a copy so that I can try to understand what went wrong when I got to the location read more

Would not recommend. I made an appointment two days ago for a state inspection. When I showed up, was suggested to leave the vehicle. Mind you I have an appointment and this is a what 20 minute service, tops? After over an hour and not getting my key, I wated another 10 minutes to get my license and registration back to leave as I've scheduled an appointment elsewhere. I will not be coming back , even when I need tires. If you offer appointments, the expectation is you are serviced within a reasonable amount of time. 0/10 but forced to pick a star read more

I'd been here once before, and didn't remember it being this terrible. But it's been a nightmare here today. The dude I guess running the spot answered my call & quoted me a tire price. I asked him if it included mounting and balancing and installation. He said yes. Turns out, it didn't. When I got here, a girl working the counter with her AirPod in whispered to me and asked me how she could help me. I told her the information that I needed to give her about my tire size. She quoted me and told me a different price than I was told on the phone. Then she explained to me that what I was told on the phone is different than reality, that it didn't include mounting and balancing. The guy who I spoke to on the phone walked in, also with an AirPod in, and just started talking to her as I'm mid-sentence speaking with her. He then tappped her to get her attention away from speaking with me. He continued to speak to her as I was speaking throughout the entire time I was talking to her. I tried to ask her questions, but she kept whispering answers and when I asked her to speak up several times, she refused to speak any louder. The homie who I had spoken on the phone had walked in to talk to other customers and in an incredibly loud voice, answered all of their questions. Every time he opened his mouth to speak to the other customer, I couldn't hear anything but him. On the phone, I was told that they were busy, but it would take between an hour and an hour and a half. When I was about to give them my keys, I confirmed, "it'll be about 90 minutes?" The dude responds " I said about an hour, an hour and a half..." I nodded. (I'm no mathemagician, but by my calculations...carry the one...I'm thinking 90 minutes is roughly an hour and a half) That was roughly 3 and a half hours ago. Roughly 210 minutes ago. This place sucks. They attempt to charge for things you don't want, quotes you inaccurate prices, and take more than double your estimated time. I'm not coming here again. If you can avoid it, please do. read more

I waited to write a review because I spoke to the regional manager Joe and he said he would follow up but it's been two weeks and I even left a message after not hearing back. I took my daughter's car in for inspection and the store manager came back and said it needs brakes, wipers, a bushing and arm , shocks and struts which were done in April. Total was 2475. Asked how long he said probably 2 hours and my appointment was at 10 Am but got there at 9:15. They took car back at 10 but I was there for 9 hours. Only updates I got were the ones I kept asking for. Store manager took cigarette breaks every fifteen minutes, on his cell phone and curses Every three words. When They finally finished the car it was making a noise it didn't come in with so took another hour. Store manager bounces from car to car and then shoves someone on it to finish up his mess. His wife came up and they stood there talking and he was even eating from a container she had with her. When they were passed closing time store manager wife waking around giving evil eyes . I had to pick up my daughter from airport and was 45 minutes late. The car is still making a noise it didn't have and I just made an appointment with a mechanic to check out car. I am going to follow up with corporate and also better business bureau. I might even get an attorney . On top of that they have a worker that over compensates with compliments thinking it will help but It was very inappropriate. On a positive note ... After store manager made a mess of my daughter's car he put a mechanic Rod on it to clean up the mess. He was an incredible man and should be a manager. read more

Open on Sunday and put it back on the lift to find a rattling sound that ended up being a missing bolt from another job.

I feel like I need a vacation after dealing with these guys. I definitely needed therapy last night after my ordeal with them. I've got devastating things to say about this Brookhaven business, BUT they've got my address, so I'll just pass along a warning - if you have an appointment, it doesn't mean anything to them. And they don't care if they waste hours of your time. read more

I have been a customer of Mavis in Brookhaven for the last three years. During that time I have had nothing but stellar service from the staff and mechanics. The staff are always courteous and friendly, while also being knowledgeable about the service Mavis provides and the pricing. And if there is a coupon or discount that they can apply, they are quick to make sure that they apply it. Thank you Jess! The mechanic are all professional and knowledgeable. All five of my cars that I brought to them for some type of service has always been done swiftly, correctly, and with care. What I appreciate the most is the fact that they don't treat me like a "dumb customer " but they take the time to give me all the information I need to make an informed decision, especially when at times it can be a large financial impact. Thank you to Ben and his team for always treating me with the upmost respect for the last three years. Mavis has a truly great team at this location, and a loyal customer. read more

I am happy with my 4 new tires. Brookhaven is very busy. There was a price challenge. When calling Mavis Brookhaven, my call went to a national call center, and I was quoted a lower price on the tires I received. When I went to pay at Brookhaven, the price was higher. Brookhaven did honor the price I was quoted, and that process took additional time. read more

This place is highly dysfunctional and actually ripped me off. I purchased 2 new tires and happened to be the wrong size. The manager Ben admitted his techs made a mistake and attempted to make it right. His version of making it right was selling me 4 new tires, throwing an alignment in, a tire warranty which seemed to be worthless as someone came in with a nail in the sidewalk and refused to honor the warranty. Even though I got an alignment 2 weeks ago was insisting I needed it along with other items. Ben, you're a con artist and I can see right through you. When I finally agreed on the 4 tires he refused to honor the mistake and told me I had to pay for the previous balance even though they made a mistake. Don't go here these guys are criminal. I'll be waiting for the $79 you guys owe me for YOUR mistake. Edit: called the number and is an absolute joke. They told me "how sorry" they were and admitted it wasn't right. AVOID AT ALL COSTS. read more

I took my car to Mavis for brake issues. I had gone to another place for a quote just before coming to Mavis so I knew that the car would need new brake pads front and rear, as well as new front rotors. After taking off the wheels, the mechanic said that I would need rear rotors also. I said ok to new pads and rotors for all wheels. I also asked for a brake flush and oil change. They performed all of the work quickly, keeping me informed all the time. I had to leave the car overnight but given the amount of work - and a decent price - I was happy to do so. I have not always had great luck at this location (my last visit was in 2019), but they did a great job this time. read more

prices are absolutely ridiculous they want $180 for an alignment and that's almost double everyone else's pric

best price for state inspection & emissions test. prompt courteous service. that price match on tires so you can't beat theirprices, either. free tire rotation if you get tires there read more

Ben runs the show here and does a great job. Not sure how he does it but checks everyone in, checks everyone out, and hands all the jobs over the mechanics. Ohhhh and answers the phones!! He is a friendly guy. If there were more Ben's Mavis would own this market. I will report back on the repair itself shortly. Ben is a champ! read more

I had bought my car to Mavis discount tires for an inspection well it took then now 21hrs to finish just the emissions I would definitely not recommend this place to anyone! Stick to tires read more

I booked an appointment 11/11 at 11:00am back on 11/7. I booked it through the Goodyear site and received a confirmation email and everything. I drove myself thinking I will just wait 30 min to an hour because that is how long it has always taken when I get tires. (Also the estimate I was given online) When I arrived, the guy at the front desk said "the appointment time just guarantees you'll be seen today. I got 12 cars ahead of you and it'll be ready in about 6-7 hours." No sorry for the inconvenience or anything. As if I'm aware that the appointment schedule means nothing. Oh, and they didn't have record of my appointment in their system apparently. But once I showed them my confirmation email it magically showed up. I'm not a cynical person, but seems like they were trying to get me to reschedule for some other time. They told me we will called you once it's ready. since I brought myself, I walked a couple miles back home. I asked what time they close, they said 5:00. i come back at 4:50 (walked back... after no phone call and thinking I have to get there by 5:00) and my car is still on the lift with no tires on it. it is now 5:32pm, they're closed, and I am here waiting. Still no sorry or time table for when it'll be done. I don't understand... I have zero idea when I'll be able to leave this closed store. It makes no sense!!!! I understand the issue with lack of staff, etc. but I can't understand or excuse lack of customer service or communication. I don't wanna be the "I worked in retail guy" but I did for 14 years and ran a business for a chain company, through Covid nonetheless. I 1000% sympathize with the short staffed and under appreciated workforce that exists most places. However, when I expressed concern that I planned to wait and was told "too bad"... the guy said "listen... I ain't my name on the front door". I would've paid $100-$200 more elsewhere to have not wasted 2.5 hours of my day walking and waiting when it should've been a :30-45 minute job that I booked a scheduled time for 4 days in advance. ridiculous. Don't come here. I'll go back to 3Js in Aston from now on. Same price, trustworthy service. Mavis stinks. read more

NO STARS, AFTER GOING TO CUSTOMER SERVICE THEY CONTRADICTED EVERYTHING STATED. told us that it was a "busy time of year" for why they had my car for over 24hrs. blamed us for a stud breaking, and multiple other things. Charged us for things not done to my car and told me to take it some where else to be fixed. There is not one ounce of sorrow for anything they put costumers through. " ITS JUST A CAR" famous words of JIMMY FULTS. Brookhaven pa. Do not go here. read more

Today after leaving Giants with a car full of groceries I noticed my tire pressure on the back left tire was very low. I called my husband and told him I was gonna turn around and go to the tire spot by Giant. When I arrived I parked and my plan was to wait for my husband to transfer my groceries and then ask about my tire when a gentleman by the name of James came over. He said you need help ma'am? I told him about my tire and he said oh yeah I see it! An Allen wrench was sticking out of my tire! He said we close at 6 let me get this patched up for you before we close! It was 5:30 at this point. Well by about 5:50 I was driving out of there with a patched up tire ready to finish my day! Thank you James for helping me out and making my situation much less stressful! read more

I am giving a one becuase I cant give a 0. BEWARE THE MAVIS IN Brookhaven. We were quoted one Price for a complete break job and when the bill came it was almost DOUBLE. The attendant stated that it was always the end price and there must have been some misundertanding on our end. THERE WAS NO MISUNDERSTANDING. We would have never agreed to a repair of $2k and that is a FACT. We literally had a quote from the Toyota dealership for the same repairs AND tire replacement for $1500. Yes it was the same work as we had to get it done due to inspection. They were generous to bring it down to $1700 so I guess that makes me justify the 1 rating, but as stated, given that we were qouted the same work Plus 4 TIRES for $200 less from another company not sure it is warrented. If you do business with this company. GET IT IN WRITING becuase its fairly obvious they like to do the bait and switch read more

Got a new tire. Tire price not too bad. But you can see there is a problem here. It took me about 40 mins to know whether I was coming back here or not. read more

Dropped my car off for a 9:00 am appointment for tires came back at 10:45 my care wasn't moved got my keys and went to pep boys

We paid three new tires from Mavis (4720 Edgmont Ave, Brookhaven) yesterday. All three tires look dirty and ugly, much worse than the tires I replaced two years ago. When I got back to them. They said "they are brand new", "you can wash them". And also, they told us "you're not welcome here". Not sure if I have a Asian face or not. But I am an American. read more

Mavis Discount Tire - Auto Repair Near Me - Brookhaven, Pennsylvania

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Let me start off with NO I did not have an appointment, I work for PECO in P.A I live in jersey, I got a blow out today near by and Mavis was the only place to go, now let me tell you my car was towed in at 11:30 i am now just leaveing at​ ... for ONE tire, not once was i approached with a ETA or anything while i was the ONLY person in the store, i had to ask . & then i was told 1 car ahead of mine, while waiting 4 hours in someone called and obviously the car was not brought in (drop off) and of course they brought it in and added another car in front of mine. Now let me tell you as an EX manager for mavis/ sts for 3 years i would have NEVER not gave my WAITING customer a ETA. Nor would i have made someone wait 5+ hours for 1 tire especially when the other cars were dropped off, if this was my store i would have brought the car in myself removed the tire mounted it and balanced it in 30mins TOPS instead of sitting in my chair for 5+ hours, if you can't run / properly prioritize your customers you should not be running a store. This is absolutely the worst service i have ever received in my life from a automotive industry, i was manager for mavis/ sts for 3 years & was also a service advisor for nissan/ honda & maserati so i know what it means to be busy. Mind you these gentlemen let a unsafe vehicle get picked up without a signature from the customer nor tow truck driver (sounds like a huge liability to me) as a customer this was just absolutely disrespectful and a embarrassment. read more

Brought my car in for tires. Ben took good care of my car. This is my second time using these guys for tires and they didn't disappoint!

Had an appointment to have two tires installed on 11/22...Dropped car off and they stated they recommend four tires and cant just install the two (common tire installer ploy)...I say no I will pick the car up. I pick the car up and speak with different employee and ask to purchase the two tires outright without the install...told tires are not in the building (then how were you going to install them ?) I order the tires and am told they will be in the next day...No call, No tires when I go to store I reorder and am told that they are to be in on December 4....I go December 4 and am told that the they will be in December 5....I go in December 5 and am told they were cancelled and cant figure out how I echo the statement that I feel like I need a vacation after dealing with these idiots and that's me being nice read more

I would recommend that no one should ever take their car here. I had a 9 AM appointment for an inspection on a brand new car and was told the wait would be 3 hours, which was long to begin with. 4 hours later the car still was not done, and they told me it would take several more hours to get it inspected. They didn't even pull my car into the shop, even though I had a 9 AM appointment. If you don't want to wait all day for your vehicle I would recommend taking it somewhere else. read more

TURN AROUND, DO NOT DO BUSINESS WITH THESE PEOPLE. YOU WILL BE SCREWED. GET ALL QUOTES IN WRITING. BEN IS A SLIMEY LYING SCUMBAG WHO PREYS ON YOUNG FEMALES. I went in to get my rear brakes replaced. Pads, rotors, and 1 caliper. Firstly, I waited 3 hours (with an appointment) before my car was looked at. I should have left then. He decided I needed $2,100 worth of work. He brought it down to $2,044. I consulted my dad who called and all of a sudden, I didn't need half the work anymore. Why? Because it wasn't a young female talking to him anymore. I refused all work and wanted a 2nd opinion. However, they had already removed my lug nuts and claimed they couldn't put them back on the car. When he was doing his magic discount machine, he told me he would do $9 per lug nut. All of a sudden, he went back on his word, and said it would be $15. He claimed he could bring up a recording of the conversation to prove it but couldn't come up with any of that information. He refused to talk to my boyfriend because my boyfriend was standing his ground and he knew he could take advantage of me if I were alone. We made sure he called the cops and the cops agreed that he was just trying to screw us but they couldn't do anything about it. SHADY BUSINESS PRACTICES!! DONT GIVE THEM YOUR MONEY!! He lied to me when he quoted me, he lied about the necessary work I needed done, he lied to me when he told me he would give me the best price possible, he continued to lie and I was a patient and honest customer. I feel absolutely manipulated and taken advantage of. I will never return to a Mavis if this is the practices they allow. On the very small bright side, Zane and Johnny were very kind people to work with. I feel bad for them and I know they were embarrassed of Ben's business practices. read more

We've used Mavis every time we need new tires. They have the best deals around. Now, if you call and make an appointment, the call center will schedule it without telling you it's really first come first serve. This is not the actual service center and they have no control over what the call center does!!! The front desk has to deal with people coming in for their "appointment" only to tell them that there is a wait. Will you wait? You bet..they are busy. Bc they are good..and they have great deals. My advice, drop your car off as early as you can. Get a ride if possible. The mechanics are thorough and don't try to upsell. They don't do any extra work until you agree to it. If you go and you wait, be patient and don't take it out on the staff. The front desk person who was there when I was stayed so patient and helpful even when dealing with irritated customers. I will continue to use their services! read more

Had an appt at 10 am to replace 1 tire. At 11am we were "next" in line. 3.5 hours later All the tires are off, so we cannot leave, and they are just now getting around to fixing the tire. We were offered five dollars to give a good review. I opted do not get paid for my review. Not happy. read more