Bought used car from Mike Gibbons. Easy transaction & very fair price. I highly recommend them

I went to Gibbons when my emergency brake hung up. If I had a lift I would have fixed it myself. I dropped it off and waited for them to contact me. A day later they called me to tell me it was fixed. It cost over $600 and they couldn't tell me exactly what was wrong. After having problems with the explanation, he finally just said, "The brakes were put on wrong". First, the brakes had been on the truck for over a year with no problems. Second, they didn't replace the brakes. The bill showed seals and labor. The emergency brakes weren't hung up any more so I left it at that but I'll never go back again. read more

If you have your brakes done here take your car to another shop immediately. This shop did my brakes and I took the truck to another shop to have the tires changed. They said who the hell did the brakes? I said Gibbons why? The mechanic said they were installed completely wrong and if you had driven it much further they would have failed and caused an accident. I called to complain and they asked to speak with the mechanic. When he was done they said they're paying our shop to reinstall them the correct way. Do yourself a favor before you or one of your family are in an accident due to their sloppy work. Is your families safety worth the risk if using incompetent mechanics? read more

Highway Robbery! Don't go here! I bought a brand new 2024 SUV out-of-state and needed it inspected. 1,170 miles on it. New! I made an appt and brought it in. Shame on me for not asking the price ahead of time, but the place was in my hometown. I never thought to ask. I mean, how much could an inspection be? It cost me $162.68. Look at the receipt! They charged me for $22.04 in parts. $4.48 in hazardous material on a new electric vehicle. I said to the guy what the heck? He said there is more to do on an electric vehicle. I said what do you mean? - There is less to do - no emissions test! Wow, I live in Media - so I am spreading the word! Watch out for these guys, they will take advantage of you! read more

Gibbons Automotive - Auto Repair Near Me - Media, Pennsylvania

Best repair shop in media. On time repairs done right. Their price are fair and done right

Honest, open, passionate. This is what you want from any business but especially a car shop. Thank you thank you for your help. It was my first time there and I was so worried about getting ripped off for no service. I couldn't be more wrong. This is the place I will send my car to whenever I need help. They not only spoke with me as my car was getting worked on, they recommended other places to help with my car paperwork. Honestly get blessed coming out of there. read more

We were fortunate enough to break down right near Gibbons. Although they weren't open, they got our car out of the street, checked it out, and made sure that we were set before we got on our way. They were incredibly helpful, kind, and generous. I'll be bringing my business here - Recommended for sure! read more

I cannot speak to their work, this is more for customer service. I walked in recently to ask about an oil change. As I approached one of the mechanics was working in the bay, and pointed me to the office before I said anything. When I got inside, both employees (2) were on the phone. They saw me, but neither acknowledged by presence. The woman at one point got up and walked out on her phone. The man (I presume the owner) spoke for about ten minutes before getting off the phone, and did not seem to be in any hurry to get off the phone. Finally, he told me his schedule was full and could not do the oil change. At that point he was patient and showed me his full book. I would have appreciated even a slight nod, an eyebrow raise, **something**, while I stood there waiting. read more

Gibbons auto went out of their way to take care of me today. Getting my truck back on the road quickly and economically! Thanks guys! read more

I've really had good experiences at Gibbons over the years. Very prompt and fair prices. (When I moved up to Media and before I had them work on my car I had my former mechanic look at their quote for my brakes and he assured me it was a very good price for the service.) Can get you in quick for state inspections as well. They send you a text message when your car is ready which is nice. All the staff I have interacted with were really helpful and accommodating, they even gave my dog water while we waited. I'll keep using them in the future and hope you have the same positive experience I have! read more

The Gibbons team has been great to me over the last couple of years. I've brought my last two cars here for most of their regular service and Mike has always been upfront, honest, and proactive with me. They are easy to do business with, fairly priced, and care about their customers. I would recommend this shop to anyone. read more

I had the 100k service done for my car by Gibbons. This was my first and last time using them. The price was far more than what was expected. Yes, they did give me a price before the work was done, but when I called to make the appointment I was told $200-300 and then when I had dropped the car off I was told $700+. I did not have the luxury of taking it somewhere else so i was stuck. They then told me a pick up time. I arrived and was told that it would be a few more minutes. After close to an hour sitting in their threadbare waiting room with barely any air conditioning or ventilation on a very hot day the car was done. The gent at the counter was rude and kept making excuses for the poor communication. So, two thumbs down. read more

Mike at Gibbons is definitely intelligent when it comes to vehicles, however his professionalism and explanation to reasoning is incredibly off kilter. I couldn't be more upset with my experience with them and there isn't a chance I'll be giving them repeat business. In my experience, Mike is conceited, talks down to you from his own little world and certainly did not respect me as a paying customer. Not to mention he was hot-headed and argued with me when I pointed out that it has been two weeks and I still haven't received the report that I paid for. He claims that he has been too busy to complete the report even though money was already exchanged - TALK ABOUT A RIP OFF His staff was definitely in training because he had to instruct them on everything they were doing and making sure they weren't doing things incorrectly. I could go on about the service, but I think I've complained enough. Don't go here. read more

One of Media, Pa hometown Gems! Great and reliable service and the owner is also helpful with purchasing reliable used autos! I would highly recommend if you are looking for an honest down to earth auto service business! read more

Gibbons Automotive - Auto Repair Near Me - Media, Pennsylvania

I have asked Michael and Walter to handle various problems on various cars of various ages from USA and Germany and Japan. In every instance I felt I received the best treatment I could hope for. An honest appraisal, detailed explanation and accuretely performed work. They have gone out of their way to save me money. I have felt there automotive knowledge and expertise is beyond compare and I have become very confident in relying on them. Excellent knowledge, excellent work, reasonable prices. what more can one expect? highly recommended! read more

A reliable, trustworthy, and professional auto shop with fair prices. I brought my Jeep to a lot of places, from local garages near my house to dealerships, and no other place took the time to diagnose the problems correctly. The other places just guess, price gouge, and want you to throw money at the problem hoping they fix it. The Gibbons team knows their stuff and they give a shit about your vehicle not just the bottom line. They'll be the only ones I let touch my vehicles going forward. read more

I know! How can one person rate a business 5 stars and then change it to 1? This is why. The first experience was a great one. Service was good and the prices decent. However, my husband took my car there for an oil change. He told them to "change the filters if they are dirty" meaning, the oil filter. When he went to pick it up, they had changed the oil filter, gas filter AND PVC filter and what was supposed to be an oil change was $214.00! It sounds as if he gave them cart blanch to change whatever filter they wanted, but this was really not appropriate. He then asked them how much his truck would be to inspect it and they told him $680.00 because they thought he would need tons of work done. We then took it to Iaccona's in Upland where he got an inspection and emmissions test for $55.00 total. Will never go back to Gibbons - EVER. read more

I've been a Gibbons customer for the past year and I highly recommend using their shop if you're in Media or Delco. My car broke down this week when they were extremely busy, and one of the mechanics offered to stay past closing to take a look at it. They had my car working again by the following afternoon! When I went to pick it up they even took an extra 20 minutes to replace my broken mirror. Can't thank the Gibbons crew enough!! read more

I had a lot of trepidation going to Gibbons after reading such mixed reviews, but I'm glad I decided to go. I have an ongoing problem with my car, but that's not what is important. What's important is that these men were courteous, explained everything to me, were willing to ride with me to identify the noise, and took the car in twice to find the problem. It was almost a point of pride that they figure out what was causing the noise. What I didn't tell them was that I had the car at another garage prior to bringing it to them, and they couldn't find the source of the noise either. What's amazing is that Walter actually spent quite a bit of time talking me out of repairs that I thought I needed, but which he said could wait with no risk to me or the car. I was provided with an estimate if I did want the repairs and it was a lot of money. He could easily have sold me a bag of goods, but he didn't. That's the definition of honesty. read more

High quality work, fair prices, great customer service. They won't take advantage of you. Highly recommend.

We needed to purchase a used car for our daughter in college, and needed to do it very quickly. Michael Gibbons found me a wonderful car, his team of mechanics serviced and inspected it, and since we came a distance to his automotive store, he worked really hard, to finalize all the paperwork with a local tag store so that we wouldn't have to drive back another day. From start to finish, the entire process took 2 days. But most importantly, Michael was an honest and very accommodating business person to work with. I highly recommend Gibbons Automotive and look forward to working with them again. read more

Do NOT even think about bringing your car here. Dropped my car off to be inspected - its an older car so I knew it needs work but just wanted to know what it needed to pass inspection. No one called me for 3 WEEKS. Finally I called (delayed calling initially bc didn't know if they were waiting for parts, and wasn't trying to rush/piss off any mechanic - and it was my first time bringing a car there) - got ahold of Walt who said I needed to come in to go over a "laundry list" of work the car needs. I get there - Mike proceeds to tell me that he can't put a price on the car and that I'm looking at $4,000 in parts alone. Then he tells me he called me twice but my voicemail was full. No one else in those three weeks had any trouble calling me or leaving a message. He said he called twice. Then he charges me $36 for looking at the car. Strike ONE. So I leave, tell him I'm going to think about it (even though I knew there is no way the car needs $4,000 in parts alone as I've already looked up most of the parts it needs (american muscle car/chevy parts run CHEAP). I get home, and check my mail only to find a PARKING TICKET from the Media police. Strike TWO Mike. Why didn't Mike tell me about the parking ticket while I was in the shop??? Clearly the ticket was issued right next to his shop where he parked the car on the street. So I call Media Police, and they tell me that when something like this happens, Gibbons Auto takes care of it. So I call Mike, who gets upset with me and tells me he's not going to pay the ticket ($35) because if he does then he makes NO MONEY on the car. Wow showing your true colors there buddy. All about making that $ - nice. So while Mike is yelling this at me, I tell him to forget about it, and I will pay the cost of the ticket. Strike THREE. Lastly, I go to pick up my car from where it's parked on the street, and the damn battery is dead (from sitting so long). Thanks Gibbons Automotive - for nothing. Do yourself and your car a favor and stay far FAR away from this "shop". read more

I came in for am inspection and emission test. Before they did the test, the shop told me why it was going to fail. Also, instead of charging a ridiculous fee to fix the problem he informed it was covered under my warranty, so Cadillac fixed for free. Very honest, trustworthy, and quick. I would definitely recommend to anyone for inspection, service, or maintainence. read more

I took my 2015 Ford Explorer to Gibbons for an electrical problem I was having with the buttons on the steering wheel that changes the stations and access the Bluetooth. Electrical problems in a vehicle can be a real pain in the neck to find and fix but Mike and Jimmy didn't give up. It took some doing but they found it and fixed it on a Saturday morning no less. I can't say enough good things about Gibbons. Mike and Jimmy are true professionals. read more

Needed an inspection quickly since we waited last minute and found out that our old shop had closed this summer. Called 3 other local shops and was given a 5-14 day wait time for an appointment. Called Gibbons on a Tuesday and was told we could drop it off 8AM the next day. So we did and then received a text asking to call them back 3 hours later and was told the rear brake pads were too worn to pass inspection. I picked up the car and explained I would replace the pads personally and bring it back for reinspection/sticker. Amazingly I didn't get any attitude from the shop for preferring to do an inexpensive maintenance job on my own car. Nor did I get a laundry list of made-up problems or services that had no bearing on the car's ability to pass inspection. I went to NAPA and picked up a high quality set of rear pads and installed them myself. Visually inspecting the old pads, I was able to confirm they were absolutely worn and wouldn't last another year. I called to schedule a reinspection and they got me in first thing after the weekend. An hour later I got another text saying the car was ready to pick up. Everything went smoothly and quickly and I left satisfied. I'm happy to have found a new shop that I feel I can trust with any issues that might arise above my ability to diagnose/resolve, or just to get a no-hassle annual inspection. read more

Gibbon's Automotive is a wonderful company. They are very professional and helpful. There are several auto body shops in the area but none are as dependable and trust worthy as Gibbon's! read more

DO NOT GO HERE THEY GIVE YOUR CAR MORE PROBLEMS AND THEN LIE ABOUT IT. Zero professionalism. Went there to get my timing belt fixed, they lied about how fast they could fix it by about four days, and when they did replace my timing belt after about a week my horn stopped working and the interior lights behind my speedometer and other gauges went out. When I took it back they denied having anything to do with it, wouldn't answer my questions about cost or what happened or how to go about fixing it, and just handed my my key and that was it. On top of that there is an idle misfire now that was never there before and said that it always was. It also cost 400 over the high end of the average cost to replace a dodge stratus timing belt. Then they left my car across the street in the middle of media with my trunk blatantly open and a piece of the interior just on my passenger seat. Update: I stopped back in because I was in the area and had left my phone charger there and was then yelled at in front of customers and lied to about how many miles were on my car and said the engine seized and was then "brought back to life" which it hadn't because my car was turning over. I was told to bring it back in but I only dropped someone off and was very busy and also not too keen to go back to someone who just yelled at me in front of other customers. This place was quite professional and courteous until the end where I was left high and dry with no explanation besides the steering wheel needs to be taken apart but there were no answers to my questions like how much it would cost or why and how it happened. If I receive an apology for the way I was publicly yelled at and at least try to fix my horn and lights that were completely functional until it was brought to the shop I would be more than happy to change my review and put this frustrating situation in the past. read more

Called to get appointment for car inspection one day got it completed the next. No overselling on additional work. Francis was extremely appreciative and I'll be going there from now on read more

Went to them for a diagnostic on my car, which required me then going to the dealer since the item was under warranty. To save me from the dealer charging me again for a diagnostic, they contacted them directly to make sure I was not jerked around there. I really appreciate their frankness and kindness. I will return for sure and hope it will be my go-to anytime I need something. read more

I've been going to Gibbon's Automotive for almost 8 years now and I can't highly recommend these guys enough. On top of the fact that they provide great service and quality work, what's best about these guys is that they are always honest in how they treat the customer. Prime example is the couple of times I thought I had a major issue and they actually were able to tell me the issue was minor and turned over the car to me for a repair cost that was a very small fraction of what I was expecting. We all know many shops would do what they could to find something wrong anyway and charge you for it...not these guys. Throw in that they have text alerts and alway someone to answer the phone right away, I wont ever be taking my car anywhere else. Thanks Mike, Francis and Gibbon's Team. read more

I highly recommend Gibbons Automotive--they are everything you want in an auto repair company--very experienced, fairly priced, and honest people to deal with. I have taken cars to Mike over the last few years and have never been disappointed with the service, and professional way they deal with the customer--I even bought a car for my granddaughter from them-worked out very well! Most recently my wife was stuck in Glen Mills after a minor car accident--Mike came to the rescue and went out of his way to get the car running again--even helped calm down my wife to boot! You will not find better people to work with in this area. read more

Been going to Gibbons for years now. It's the kind of place where people know there stuff, and you don't have to worry about details getting lost in layers of communication. They are passionate about cars and are not above answering the phone themselves while working on your car. They know my car, and it's still going strong at 140,000 miles (it was probably around 25,000 when I first started going there). Mike's been there since I started going, and Walt's been there for a good amount of time, so there's not much turnover with management. If it costs more than elsewhere, it's worth it to me, and it's also worth making the trek to Media now that I don't live there anymore. read more

I purchased a used car in April if 2017 and The exhaust was making a rattling noise. I work in media pa and thought I'd give the local Garage a try due to It being convenient and in walking distance. My amateur diagnoses told me that the exhaust was just loose and could be fixed by securing It. They told me that the exhaust had been patched 6 times and that the noise was coming from inside of It and I would need a new one in order to fix the problem. I have a garage owned by a friend in Lancaster, so I decided i would wait until the inspection was due and i would take it them. It's now December 2017 and the inspection was due so I brought it to my garage here in Lancaster, requesting a new exhaust be installed. My mechanic told me that the exhaust has 2 patches on It but was done well, and is operating completely fine and that the noise is due to the exhaust being loose. It was fixed with a $26 exhaust hanger. I spent 8 months of my life concerned that I had a large bill, in the $400-600 range hanging over my head, due to what was more than likely this wonderful garages attempt to take advantage of me. I will not rule out the possibility that it was an innocent mistake, maybe It was, but if that is the case I would never recommend anyone go here because they must not know what they're doing. Merry Christmas!! read more

These guys are sharp. The owner is on premises, and is happy to take as much time as necessary with a customer to discuss your vehicles needs. They stress maintenance over repair and try to save you money where they can. The business is usually open past the posted hours and the staff do everything that they can to get your vehicle back to you ASAP. Even nicer, they wash your car before returning it to you. Much better than some shops where you get your vehicle back dirtier than when it went in. Thumbs up. read more

Bought a pre-owned, high end BMW from Mike Gibbons back in June of 2013. I normally do not write reviews but he treated us well and is deserving of a positive review. Mike took the time and effort to make sure we were happy with the vehicle which was a little over 10 years old at that point. For example, he touched up some chips in the paint, worked with the prior owner to have some curb rashed fixed on two rims, and changed the oil. He also gave us an education on what to look for when purchasing a used car which he demonstrated when the car was on the ground and when he put it on the lift. Overall one of the better car buying experiences we've had. read more

I have purchased several vehicles from Mike and can't envision myself changing that anytime soon! I also have had them serviced in his shop and was always satisfied with the work. Always very helpful, and straight forward, very knowledgeable and provides honest input along the car repair/buying ride. read more

I have been going to Gibbons Automotive for years. They do excellent work and I have total trust in what they do. Having a good mechanic, and someone you trust to do the job right is not an easy thing to find. I and my wife cart our kids around in our vehicles, so we have high standards. Whether it is Walt, or Mike, they are professional, courteous, and the job always gets done. I have referred numerous friends, and they all agree with me and continue to go back. Do yourself a favor and trust Gibbons automotive for all of your cars needs. We have been for over 5 years and will continue to do so and refer my friends and family read more

My son a medical student in Philly was going to his first day shadowing a Pediatrician 40 minutes away from his apartment and got a blow out flat tire, AAA came and couldn't get the spare from under the rear of the car, it was rusted and frozen. They towed the car to Gibbons who assured him he would have a new tire and have the car ready for him for his trip home. I spoke with them later on in the day and he managed to get the spare tire out too from the frozen undercarriage and put the spare in the trunk in case he gets another flat. They were able to get another tire and mount it ready for my son. They were so nice when I told them my son had to take a cab back from the Pediatricians office and I hope with traffic he would be there before he closed. He said he would stay until my son got there. This is a terrific garage, got the work done and did more than asked and got my son home safe and sound. Price was right too, another garage may have taken advantage of my son knowing the predicament he was in. Thanks you Gibbons Automotive!!! 5 STAR read more