I had a 10AM on-line appointment scheduled for 3/26/26 for 4 tires and an inspection. They were unable to do the inspection and if I wanted the tires I would have to wait. I have an E-mail conformation on the services I requested and the appointment time. What is the use of scheduling an appointment when you have to wait behind the walk in trade? This is the last time I will use this Mavis. read more

Absolutely Unprofessional Service & Failure to Follow NYS Inspection Guidelines - A Cautionary Tale Full disclosure: I am a professional auto technician with over 36 years of experience, and I held a valid NYS Motor Vehicle Inspector's License for the majority of that time. I now work in Connecticut, which prevents me from legally performing NYS inspections -- hence my visit to Mavis for a proper, licensed inspection. June 8, 2025 - First Inspection Attempt I brought my 2001 Toyota Highlander in for a NYS Safety & Emissions Inspection. I did not have an appointment but left my vehicle with the staff. Around 12:30 p.m., I received a call stating the vehicle failed the safety inspection due to non-functioning license plate bulbs. I was told they couldn't replace them because the lens screws were rusted and might break. Given the age of the vehicle, I was pleasantly surprised that bulbs were the only issue. However, when I arrived to pick up the vehicle: The inspection sticker was not removed, as required by NYS DMV guidelines for failed inspections. I was not given a failure sheet until I asked for one in person. At that point, they performed the inspection while I stood there -- after notifying me of the failure over the phone hours earlier. I took the vehicle home, removed the rusted screws using a reverse drill bit, and replaced both 194 license plate bulbs -- a simple fix. June 14, 2025 - Reinspection Disaster I returned with the vehicle for the reinspection appointment at 8 a.m., along with a second vehicle scheduled for a full inspection. This is where things went entirely off the rails. The vehicle was pulled in, wheels removed, and I was then told it would fail again -- this time due to: Torn control arm bushing Worn rear brakes I was absolutely shocked. This vehicle had passed all other safety categories just 6 days and about 200 miles ago. Are we to believe these issues suddenly developed? Either: The original inspection was incomplete and failed to detect critical safety issues OR The current inspection is exaggerated or incorrect What made matters worse: I was denied a failure sheet this time -- again in clear violation of NYS DMV guidelines. I was told I wouldn't be charged for the reinspection because they were "saving me money" -- a baffling statement, especially when the manager then tried to sell me brake work in the same breath. Let me be clear: I examined the brakes myself and agree they need replacement -- but that's not the issue. The issue is transparency, inconsistency, and lack of procedural integrity at a licensed inspection facility. Safety and Trust Matter As a professional, I recognize inconsistencies and procedural lapses that most customers would likely never catch. But that's exactly the concern -- how many people leave this shop assuming their car is safe, when it might not be? Last week, I let my wife drive this vehicle thinking it had only a minor bulb issue. Turns out, based on the second inspection, it allegedly had major safety faults. I was so disturbed by this experience that I chose not to allow my daughter's vehicle to be inspected at this facility out of genuine concern for her safety. Bottom Line: BE CAUTIOUS Mavis failed to follow basic NYS inspection procedures: Failure to remove expired stickers! Failure to provide timely inspection results! Inconsistent findings between visits! Refusal to document safety failures! As an experienced technician, I urge others -- especially those without automotive expertise -- to be very cautious before trusting this facility with your vehicle. Safety should never be a guessing game, and transparency should be a non-negotiable standard. read more

I want to give Mavis Discount tire in Brewster, NY an A+++ review. I needed tires for my Ford truck. Every place I went to said they could not get the tires for at least a week. Then I remembered Brewster Mavis. There I met Steve one of the Managers. He assured me that he could have them for at most the next morning. Not only did he get them at the time he said, but total balance, install and alignment was done at an awesome and competitive price. I am so very pleased and happy that I had stopped in at Brewster, Mavis. Thank you Steve read more

The assistant manager Chris is one of the nicest and most helpful individuals. I needed an oil change and breaks done and he made sure that I got it done before a bad snow storm. read more

Conveniently reserved tires online and made an appointment online as well. Arrived 10 min before the scheduled time today and was taken in promptly; in and out for four tires mounted and balanced in under 90 minutes. Price was as quoted online, and car was returned to me with tire pressures set as requested and TPM properly reset. Service overall was friendly and informative, though the waiting area is somewhat spartan compared to other Mavis franchise locations; will use this location again when the need arises. read more

I took my car to Mavis last week to get the New York State inspection. I got there right when they opened at 8am. I told the guy if you guys aren't to busy, you could do my tire rotation too. He said no we aren't busy, we can do that! I'm like okay perfect. Another lady gets there at 8 for a scheduled appt. I got to talking to her and she was getting her winter tires (that were in her car) put on. At least 9:30 she asked the guy if he would be done with her car by 10:45a because she has somewhere to be at 11. (Mind you, BOTH of our cars were still in the parking lot). The guy said yea it should be, and he proceeded to tell her they only have 1 guy that can work on tires because someone called in. There was at least 5 guys working that day. And she asked him if he doesn't think it's going to be then please let her know because she will have to come back. And he said he will let her know but it'll be fine. 5 minutes later, I see them pull her car in. Right afterwards they pull my car in. We can see my car being worked on but not hers since it's towards the end. Meanwhile it's freeezing inside of the waiting area. The lady asked one of the workers if the heat was on and he was very dismissive of her and just rolled his eyes and said it's in. 10:35 rolls around and the lady wanted to pay so she could just jump in her car when it's ready. We saw my car getting worked on so we figured hers would be too since they pulled her car in first and she had an actual appt, I did not. She asks the guy, "so I'm guessing my tires were fine?" And he said "actually we haven't even worked on your car yet it's just sitting there". The lady goes, "you need to pull my car out I have to go. I asked you if you could tell me if you wouldn't have time to work on it and you said yes" with an attitude he goes " sorry were busy" and rolls his eyes. We had both been sitting there for almost 3 hours and nobody came to let us know anything. She leaves and I can hear them talking crap in the garage. Another guy comes in for his shift, he was actually the only nice guy there. Curly hair, with glasses. My car finished and I asked him if he was cold because it was so cold inside. And he looked at the heater and was like "oh my they should've turned the heat on for you"! In my head I'm like wow are you serious? Anyways, I pay and go on my way.. Fast forward to a week later. Ever since I went there something has been rattling or sounds loose underneath my car. I called to let them know and the guy on the phone is just so rude with an attitude. Clearly something was not tightened or put back right and he doesn't even seem like he wants to help. So rather than take my car back there, and after reading all the horrible reviews about this place. I will just take my car to jeep because I no longer trust this place with my car. read more

Came here to get an inspection completed on a Wednesday. Was told I can't get an inspection until Monday and "should be good" for an oil change on Saturday. So much for same day service. read more

Our tire blew out on the side of the road on 684. The highway patrol recommended we come here. They took us immediately, gave us a great deal on a tire. We were in and out in less than an hour. Great customer service. read more

The last couple times we've been there, they've been great. I ordered tires through the website, set an appointment through the website, they called ahead of time to confirm, and the day of my appointment it was done quicker than I expected. They've done inspections for me on the day my inspection expired.. and did it in the last 30 minutes of their work day. read more

Shopped around for the best price on 4 new tires. After speaking with a couple of different places, including different Mavis locations, I spoke to Frank at the number I called to get an estimate at the Mavis in Brewster. I was given a quote of $479.92 plus tax. I made an appointment for that afternoon, and was told it would take about an hour to an hour and a half, and that I would wait. Aside from waiting for over 2 hours, Larry, one of the service desk men told me it would be $660. When I questioned the amount it took 2 phone calls to resolve the issue. Not pleasant and not professional staff. read more

I went there for inspection was told needed brakes front and back to pass inspection. Said ok $700 for brakes.Called 3x to see if jeep was ready Get there and was told there was a stored code and inspection failed. Took my sticker off and tried to send me to some guy in Patterson they must be friends with. Brought car to reputable place and inspection passed. What a sheist operation read more

From the first phone call to make the appointment to get new tires to checking out I was completely satisfied. Excellent customer service, great value. I would definitely go there again, and would recommend Mavis in Brewster. Good job! read more

Got brakes tires and battery here. Best pricing anywhere I looked before I came here. Nice people also. Highly recommend!

I needed a state inspection asap as I noticed it was set to expire literally same day. I called every place in town and explained my dumb fault but situation. Everyone told me they were booked out for at least a week or two weeks, one place told me they were out of inspection stickers. Mavis is the only place despite being booked up that took pity and fit me in. It took less than 10 minutes. HUGE difference- friendly, understanding, and helpful! read more

My mother brought our car into to get the tire plugged and ended up choosing to buy two tires brand-new the technicians specifically ran through the interior looking for the locking lug nut key, which was specifically in a bag in the glove department without asking. After an hour of waiting, my mother was told that they could not find the lug nut key that was just recently used 15 minutes prior to arriving to the shop and placed in a specific area in the glove. When my mother told the technician that the locking key was in the glove department, the technician asked my mother "in the front or in the back?" you can't make this ish up. Now they have lost the lug nut key all they could do is tell my mother to buy one from the dealer! Total lack of responsibility at the shop this day 10/9/22 2pm do you plan on reimbursing us for $59.50 for a new set of locking lug nuts with key? read more

Had a flat. Took it to mavis. Was told it couldn't be patched; needed a whole new tire, covered under my bs warranty, but I would still have to pay for mounting and balancing. But they wouldn't be able to get the new tire for 4 days, nowhere around had any, and I couldn't just get one new tire, it would have to be all four. I just purchased these tires approximately 4 months ago. I told them I live about 45 mins from there and I have children so it is imperative that my vehicle is safe. The man told me to just go ahead and drive on the spare until the new tire came in. I went to a different place, the tire was repaired within about 30 mins.. Nice try scammer. You've got the wrong lady. I'm smarter than I let on. But thanks for the laughs. read more

I put a set of new tires on my wife's ML350. I warned Pete that I was watching to se if they scratched the wheels because of a past incident where my rims were damage and they denied they did it. He said no worries I'll make sure they use the plastic covered tools. I took pictures of all my rims. After they put the tires on all four of her ML350 rims were badly damaged. Then Pete denied that the rims were damaged by them even tho I had photos for proof. I had to contact the police and Mavis main office before they had alloy wheel repair of danbury fix all four wheels. Go anywhere but Mavis period. They lie, try to sell you things you don't need and don't take ownership when they damage your vehicle. read more

Don't go there unless you want to get SCREWED ! They will try to upsell you to buy things you DON'T NEED. They told me I needed a new cabin filter ( do it yourself for $ 15.....go to YOUTUBE ), that my battery was leaking acid ( it wasn't) and my brakes were bad. I had an oil change and they overfilled it by 1 1/2 quarts, and its leaked all over the engine, driveway, hoses and belts......their ONLY solution was to do it over....NO APOLOGY ! Letter to their owner had a return phone call from Dominick Lambruzzi, who refused to do anything other than offer me a free oil change. Another letter to their owner specifying that Dominick not call me again....guess what he did ? had Dominick call me again ! They have LOST the FOUR cars we used too take there.....DON'T go there, and if you do, don't let them sell you ANYTHING but your oil change.....and pray they'll do yours correctly ! read more

Got 4 new tires and alignment, had an appointment for 2 and truck wasn't done until almost 5!!! You would think after them milking it for that long they would have done the job correctly right?? Nope next day drove to Long Island start hearing something loose as I'm driving. I go to another mavis shop and they told me that the guys that did the alignment at mavis in Brewster did NOT properly tighten the bolts for tie rods when they did the alignment and that's very dangerous. They tightened the bolts and noise stopped!!! I called main office and complained all they offered was a $50 voucher. I lost 4 hours out of work to get my truck fixed because the guys at Brewster couldn't do a proper job. Will never be going back and I'm trying to get reimbursed for my time I lost from work for dealing with this. Oh and by the way the 2 mavis that I went to in Long Island both said my truck was too heavy for it to go on their lift and kinda was trying to brush me off. But it wasn't too heavy when I brought it in to get new tires and alignment??? Had to call general management for them to call the shop to fix my truck. read more

My spouse and I have been going to this tire place for the past few years, and every time without fail they never have the tires in stock that we request online, they're never done the same day, and they move at a snails place. You're better off paying a little more to get better service. It's a lot more than discount tires, it's also discounted service. read more

Larry does a great job. Service was fast and straight forward. Got me right back on the road

Bought 4 tires here in April '18, excellent service and pricing. Came back several months later when it was time for a rotation and also because one of the TPMS sensors wasn't working, they replaced it free of charge. Came back on Oct. 19 for another rotation and oil change. Prompt service and the oil change was far cheaper than my last one at Valvoline (where they always try to upsell you on half a dozen other things). Also fixed a puncture free of charge. The staff here is honest, professional and courteous. These guys are the best. read more

Tony the manager scheduled my car for 1 hour brake job and after 5 hours it was screwed up. I drove off the lot and the front tire was falling off, they failed to bolt the tire back on or take it for a test drive to check brake pressure, then Tony was screaming at his workers that he was disgusted with his job and was ready to close the shop. I will never go back! read more

If I could give it zero stars I would! Dropped my truck off at 8 AM and 1 PM it was in the same exact spot I left it. The excuse was there was another truck on the one lift we can use to do your truck.Not even a courtesy call I live an hour away and I made an appointment. So if they don't finish my truck and it's in there over night like the last customer that had an appointment what then? Horrible service the shop was empty I guess they don't make floor jacks anymore. Do yourself a favor and go to a private shop! read more

Five star service, five star employees, five star management. Every single experience at the store has been a great one. I get treated with respect, my car is truly cared for each and every visit. Tony is always on top of things and he is most certainly a joy to deal with. The team is extremely knowledgeable and I can trust them to take care of all of my vehicles. It would be a mistake not to bring your vehicle here. read more

This passed Friday I made an appointment online for an inspection. Saturday morning I received a call confirming my inspection appointment. I arrived at my appointment time and when I stated my name and appointment time the gentleman behind the counter asked how I was able to get an inspection appointment. I informed him of how I created the appointment on their website and that it was confirmed the next day (two days prior to my appointment). He said there was no inspector there, nevermind that no worker showed up for work that day. He stated he was alone today. He advised I call back the following day to see if an inspector is there. I work and unlike the staff at this establishment I show up for my job. This was scheduled in advance to accommodate my work schedule. I brought my car elsewhere and will not be returning. read more

This place is amazing! I usually work on my own cars, but this is one place I let work on mine. I bought tires to have mounted on my new rims, the manager (Peter Mañanas) told me I needed hub centric rings for my wheels and wouldn't mount them without them. What made me trust him is that they don't sell those parts. He let me come back after I found the best price for them. Apparently my wheels would have vibrated a lot without the rings. In addition he let me get better lug nuts, the originals would have ruined the paint, and he showed me. Any other shop would have destroyed my wheels just to turn over the project. Peter wanted to do a good job. Everyone was nice and professional. I'll only buy my tires from this shop. Please don't associate this shop with the Mavis in Carmel... That place is a dump! Brewster Mavis is A+++++!!!! read more

Mavis Discount Tire - My new General Grabber AT2 tires purchased at Mavis discount tire in Brewster. - Auto Repair Near Me - Brewster, New York

Larry and his crew at Brewster Mavis got my car done fast. Drives great and was finally able to pass inspection. Thank you all so much. Brewster Mavis is awesome! read more

For starters, they couldn't find the part to remove my tires & had to ask me. That's pretty bad, but was easily solved. The worst part is that the person at the counter, Sarah, seems totally untrustworthy. I bought four tires & was told I qualified for a $200 rebate. It turned out to be $50. I double checked this twice with Sarah. I asked if it was $50 per tire. She said yes. I'm not sure if she was being dishonest, not really listening to me, or didn't understand the rebate. Either way it cost me $150. I also asked for specific tires from a list of union-made tires. Sarah assured me--"We have tires that meet that criteria." They didn't. In hindsight, I doubt she even looked at the list. I won't go back. If for some reason you go there, get everything in writing & triple check it. read more

I would give zero stars. I've been a customer for years and always have a good review. Saturday my husband had a tire rotation. While driving to work the tire light came on. He thought he had a flat. When he got out of the car the wheel was so loose on the car he was lucky the tire didn't fall off the car. The State Farm hep trick pulled up and not only did he tighten that tire but all of the others were loose. There's no excuse for this shitty work. I will never return. read more

Honesty I don't understand the bad reviews. I had nothing but good experience at this location. Tony always was but professional and polite. And I also noticed my review I wrote about him has been delated???. . read more

I have been a customer for over 10 years now bringing mine and my wife's car there. 3 months ago I bought a new tire there and it took them 2 days to install it. I was promised a free new tire in the future bu the manager and needed one today, but the new owner said best he can do is a $25 discount. Worst place ever and would never go there again. Shell up the street is so much better. read more

Place is a joke. I made a specific appointment and when I got there they said they are booked till the weekend and they couldn't take me: when I asked why didn't anyone call me, I left work early to drop it off, he shrugged his shoulders. I just left. A joke. read more

I recently experienced my first and last use of Mavis Tire in Brewster, NY. Aside from terrible customer service and a tremendously long wait (many hours) despite my scheduled appointment, Mavis sold me 4 new tires which were priced high however they told me that my purchase qualified for a rebate from Pirelli tires. After verify this twice, we purchased the tires. Within two days of getting the new tires, I had a flat tire on my way to work. I called Mavis to let them know and bring the car back for the tire to be fixed. They were super unhelpful despite having just sold them to me. I had to get my car towed back to Mavis and wait most of the day for it to be fixed while missing an entire day of work. No apology at all. Later that week, I had a second flat tire on the other side of my car while driving with my kids. The 4 tires weren't even a week old / and now TWO flat tires! Once again, I needed to pay for a tow truck to get my car to Mavis. When the car was ready for pick up, the guy working the front register told us that all the tires were originally put on incorrectly/backwards and that was causing all the flats. Wonderful news as I had been driving around my young children in it all week. Again, no apologies for any inconveniences we suffered and no offer to reimburse us for any of the tows or possibly lower the $1,000 charge for the 4 new tires I purchase within that week. Mavis acted as if they did us a favor by fixing their multiple negligent mistakes. To top it off, I just learned this week that we will not be receiving the rebate as initially promised to use by Mavis because the tires that Mavis sold us were not the correct model to qualify for the rebate. I'm beyond angry and frustrated with this experience. Absolutely the worst customer service experience I have ever had. We will NEVER use Mavis again. It doesn't even deserve the one star rating it requires to post this review. read more

I like this Mavis location the best because the staff are very accommodating and can always fit you in to the schedule and meet your needs. I recently came in for new tires and an oil change and dealt with Tony l. He helped me make a good decision on 4 new quality tires that fit perfectly in my budget and I even got a rebate! They are true professionals that communicate well and don't try to add on services or sell you extra stuff that you don't need. In fact they found an oil leak(previous other place stripped the screw) and repaired it. Very satisfied! This is my go to car repair place. Look no further! read more

Tony and his staff are the best. Always as accommodating as possible. Honest as can be. Went in thinking I needed so much more done and their honesty saved me hundreds. Can't say enough about Tony the manager. Class act all the way! read more

Honest, trustworthy, and very good value. What a relief. As a woman, I typically expect to get overcharged for automotive services I don't need. Dennis helped me with my tires - they did not need replacing yet, but when they do, I will absolutely return. I will definitely go here again, and highly recommend. Now I 'have a guy' for the car. Thanks Dennis, thanks Brewster Mavis! read more

horrible. Ordered tires online (and scheduled an appt as well), had to reschedule due to personal issues and was told there are no appointments and to bring the car in whenever.. I brought it in at 11am, it took until 6pm to get TWO TIRES replaced. The tires had to be shipped from another store and did not get there until 4:30pm... they seem to operate their entire business on the idea that everyone is able to leave their car for an entire day or overnight.. when i asked about the status of the tires, i got a snippy response and I am positive that my car was purposely delayed and done last. 7 HOURS FOR TWO TIRES. Horrible service. Would never go back. read more

It's alittle out of the way for me but heard good things about this Mavis do I decided to try it. Tony (Manager) was very accommodating on a busy Saturday. I only had an oil change but I will definitely go back! read more

Being a woman I was worried about being taken advantage of at a tire repair shop. But being I had no choice as I had hit something and my run flat tire of my 2014 BMW went low, I stopped in at Mavis in Brewster. Not only was it close to where I was, but they had the tire in stock and showed me exactly what went wrong and what needed to be done. The staff was more than accommodating! Although I only need one tire at the moment, I ended up buying another one since the other rear tire was showing the same type of wear pattern. The staff was really helpful and I would definitely recommend coming here for tires. Honest staff! Felt very comfortable read more