Avoid. Dishonest and unprofessional…read more My son's car taken to shop due to breakdown on I-84. After a couple of weeks--including the New Year holiday--of them "helping" us on warranty claim that likely includes a major engine repair, they hit us with $1k of storage fees and the clock would juscontinue to click. Justification--"the insurance company will pay." Storage fees are for customers who abandon vehicles not for shops to run up bills. Piggish behavior. God only knows what charges they'd layer onto an actual major repair. We have since towed car to a reputable dealer who will take over from here

I have always been satisfied with the services given, whether it was a major repair or Inspection…read more The charges are fair, much more reasonable than a dealership and the ability to get an appointment when needed is not difficult. When the service is completed, a report of the findings was given. Never had any complaint.

My AAA tow truck took my car and I to 2 other places on a saturday afternoon, to remove a nail from…read moremy tire. Those 2 places, also in Brewster, would not take me. They didnt even seem busy which was odd. Anyway, A&R was the last place we tried and they were not only so kind and welcoming, but did a terrific job at a great price. Even the Tow Truck Driver took note and was impressed with their work. Five stars all-around.

I was 6 minutes late to a 10am appointment and after I gave my name and appointment time to the…read moremost disgustingly rude employee Maria, her response was 'YOUR LATE'. And then told she would have no idea when I could be seen -- Maria had no empathy or even asked how I was, I felt like less than a human at that point but more of an inconvenience. I ended up leaving, and honestly this was all for a state inspection. I will be complaining to the owner Saul -- don't be late to your appointment or you'll be talked to like dirt. I honestly can't talk to the work they do, but I can tell you I won't be back here ever again.

Actual dirt bags. $720 for a tow. Greed like theres no more. Unbelievable that places like this are…read morestill open. Extremely unethical.

listen to the reviews it tells a lot about how the establishment is operating and if it is trusted…read more This guy is a crook don't bring your hard earned money to this establishment. This business owner is a scammer and will do anything possible to screw you over. I had a situation where I was pulled over and my vehicle was impounded by the police and this poor ran established tried to make it it's job to make sure that my vehicle did not leave his lot for his own benefit. GO to DON'S next door.

We have purchased all of our vehicles here for well over 16 years now. I never wanted a Honda…read moreElement....i test drove 1 here and I fell in love. It was an amazing vehicle especially for our lifestyle at the time. A few later, we traded up for a Honda CRV. Loved my CRV. Recently, we traded up again for a used Honda Pilot. We shopped online at several places and even went to a couple other dealerships but we returned to Lia. Brian Galper was who helped us and he was really a great and honest man to deal with. He put us in our dream vehicle. He made sure we were taken care, our needs were met and he followed up...even after the sale was final, just to check on us. We were never imagining getting a Pilot. He really is credited with making us truly happy. It was another seamless and exciting purchase with this deal ship and with Brian being our sales person... we drove away with confidence of knowing they will continue to take care of us and we will return in the future when it's time to upgrade. Much thanks to Brian Galper and to Lia Honda for making us happy.

My mother, who is in her 80s, brought her 2018 Odyssey to Lia Honda of Brewster for one thing: a…read moretire that kept losing air. She left with a bill over $2,200. While the car was there, a service advisor called her and told her the rear suspension arms were "wearing and would snap" and that the car wasn't safe to drive. Frightened, she authorized nearly $1,500 in suspension work over the phone. No photos were shown. No old parts were offered. The inspection findings that supposedly justified the repair aren't documented anywhere on the invoice, and the authorization section of the paperwork was left completely blank. They also added a second tire she didn't ask for, a cabin air filter, and a $15 "Frigi Fresh" deodorizer -- none of which had anything to do with why she came in. Maybe some of this work was needed. But telling an elderly woman her car is about to snap, over the phone, with zero documentation, is not how a trustworthy shop operates. If your parents take their car here, go with them. I'll update this review based on how management responds.

How many Fs can I give it?…read more I give this place one star, but it deserves O stars. The two times I have gone there was nothing but a total nightmare. Bad, bad service. I can't stress it enough. The first time was about 3 years ago. The front axel on my Explorer didn't work and so I dropped it off. They fixed it for a large sum. Six months later it went bad again. It was still under warranty so it should have been resolved at no additional cost. The truck did NOT have any other problems they gave me the truck back again. A week later the axel was bad again. I brought it back and again they fixed it except this time mysteriously the radiator developed a bad leak and needed replacement. I objected because they damaged it, but they would not take ownership. I paid another $500. For something they damaged. Recently I saw they had a new service manager and I thought after a few years things might be different. What a huge mistake going back was. My 2020 explorer ran great and it did NOT have any problems. I received a notice from Ford about a recall. I arranged for an appointment to have the recall serviced. Something about the seatbelts not being safe. Well kick me in my rear. I fell for it again. Today makes two weeks that they have been "working" on it. Then I called and asked for a status. The service advisor says oh the recall is done but there is a problem with the rear lift gate lock. Mind you I did NOT have a problem before I came here. Now they want $500. To fix it. This place is horrible and I warn you don't come here, you will regret it. Now my car has a dealer created issue and they won't own it. I don't have the words to truly express my disappointment and the inconvenience Brewster Ford has caused me. 1) service sucks 2) Quality sucks 3) value sucks I want to sell my car and never look at another Ford ever again.

Our recent leasing experience was nothing short of exceptional from start to finish. Every step of…read morethe process was smooth, transparent, and genuinely enjoyable. From the moment we walked in, we felt welcomed, respected, and never pressured. Michael Rose was outstanding. He was knowledgeable, patient, and took the time to clearly explain all options, making sure everything was easy to understand and that we felt confident with every decision. Communication was excellent throughout -- timely, clear, and proactive -- and the entire process was handled efficiently without ever feeling rushed. The vehicle was delivered exactly as promised, in perfect condition, and exceeded our expectations. What truly stood out was the professionalism, attention to detail, and overall care shown during the entire transaction. It felt less like a typical car lease and more like working with someone who genuinely wanted the best outcome for us. If it were possible to give more than five stars, we absolutely would. This was one of the most seamless and stress-free leasing experiences we've ever had, and we would confidently recommend both Ford and Michael Rose to anyone looking for an exceptional experience.

Thank you Chuck! If i am ever make it up your way from Florida I will have to stop by and say hi!read more

Chuck Tator is a local legend. Knowledgeable, honest, and reliable. No disappointments ever.read more

I'll join the chorus -- these guys are terrific. We thankfully have not had too many auto repair…read moreemergencies, but when they've occurred the mechanics at Citywide are 100% top notch. Courteous, professional, honest, and likable. I feel fortunate to have them near our house.

100% reliable and speedy customer service! BEST of the best! Can't say enough about them.read more

Took my car to get a TPMS sensor installed and specifically told the service advisor NOT TO PROGRAM…read moreIT because it was already done. They did NOT do as they were told and said it was not reading and had to program it? Funny because it's on the cars display as rearing 0 PSI because it was in the cup holder. This proves it was talking to the car. Regardless, they uncharged me and rather than argue with them I payed the bill and will NEVER come back. Beware of the deceptive business practices at this shop.

Wow this place saved the day! I was in front of the establishment and having a car issue and Angel…read moredidn't even hesitate to jump in and help me without me even asking for it! The workers there provided me with support ( and a gas can) as I worked through the issue and they helped keep me calm and positive. God bless. Thank you for the help !

Great service, very fast and priced right. You have earned my future business! Staff was very…read morefriendly and trustworthy. Thank you for the service you provided me. Phil

Needed assistance while commuting and went in here. Did NOT expect to have to argue with the older…read moregentleman at the front counter! Someone apparently didn't have their coffee that morning! Unbelievable! Got the help I needed just up the road. Will be sure to PASS this place as well as their little stop n' go which I used to regularly visit. Thanks for ABSOLUTELY NOTHING. I'll be sure the guys in my fleet never stop here again either!