Paid 20+ dollars for their top package for it to literally be just going through the tunnel with…read morethe sprinklers and stuff and then needing to wipe down my own car and vacuum myself. I went inside after and asked one of the kids behind the counter because I thought this was a joke and even they knew how ridiculous this is. Owner then came to talk to me, probably because I was driving a nice car at the time but the guy was arrogant enough to say that this is the new normal for all car washes. No it is not, you are just a cheapskate. Please no one ever go here.

They charged my credit card two times for one wash. How does that "accidentally" happen?…read more Unacceptable

Stopped at Splash oil change in Brewster for a yearly inspection. Was told I needed to make an…read moreappointment as it's their new rule. So driving home I stopped at Felipe's, my father in law had brought two cars to get repaired by him and the work came out great. Figured why not get an inspection? and they were able to take me in right away, said it'll be about 45 mins which I had no problem waiting. Assuming it was the owner, was really nice . Even one of the mechanics came to make sure I was being helped.Glad this place was saved as the previous owner/operator (Billy's auto) was straight up crook. I will definitely be coming back here to get work done!

How many Fs can I give it?…read more I give this place one star, but it deserves O stars. The two times I have gone there was nothing but a total nightmare. Bad, bad service. I can't stress it enough. The first time was about 3 years ago. The front axel on my Explorer didn't work and so I dropped it off. They fixed it for a large sum. Six months later it went bad again. It was still under warranty so it should have been resolved at no additional cost. The truck did NOT have any other problems they gave me the truck back again. A week later the axel was bad again. I brought it back and again they fixed it except this time mysteriously the radiator developed a bad leak and needed replacement. I objected because they damaged it, but they would not take ownership. I paid another $500. For something they damaged. Recently I saw they had a new service manager and I thought after a few years things might be different. What a huge mistake going back was. My 2020 explorer ran great and it did NOT have any problems. I received a notice from Ford about a recall. I arranged for an appointment to have the recall serviced. Something about the seatbelts not being safe. Well kick me in my rear. I fell for it again. Today makes two weeks that they have been "working" on it. Then I called and asked for a status. The service advisor says oh the recall is done but there is a problem with the rear lift gate lock. Mind you I did NOT have a problem before I came here. Now they want $500. To fix it. This place is horrible and I warn you don't come here, you will regret it. Now my car has a dealer created issue and they won't own it. I don't have the words to truly express my disappointment and the inconvenience Brewster Ford has caused me. 1) service sucks 2) Quality sucks 3) value sucks I want to sell my car and never look at another Ford ever again.

Our recent leasing experience was nothing short of exceptional from start to finish. Every step of…read morethe process was smooth, transparent, and genuinely enjoyable. From the moment we walked in, we felt welcomed, respected, and never pressured. Michael Rose was outstanding. He was knowledgeable, patient, and took the time to clearly explain all options, making sure everything was easy to understand and that we felt confident with every decision. Communication was excellent throughout -- timely, clear, and proactive -- and the entire process was handled efficiently without ever feeling rushed. The vehicle was delivered exactly as promised, in perfect condition, and exceeded our expectations. What truly stood out was the professionalism, attention to detail, and overall care shown during the entire transaction. It felt less like a typical car lease and more like working with someone who genuinely wanted the best outcome for us. If it were possible to give more than five stars, we absolutely would. This was one of the most seamless and stress-free leasing experiences we've ever had, and we would confidently recommend both Ford and Michael Rose to anyone looking for an exceptional experience.

I had a 10 o'clock appointment for an oil change and tire rotation. At 11:30 I checked with the…read moreservice advisor for an update. When he went to check on the car it was still outside and still had one other car ahead of it before it would be brought in. I asked how long the service would take and was told an hour. Seems that 2.5 hours for an oil change and tire rotation is excessive.

The last two visits for maintenance service on a vehicle I bought from them resulted in a bait and…read moreswitch scheme with invoiced pricing. Both times I was quoted a price for work to be performed. I reviewed the work item by item with the service advisor before letting the work begin. Both times after the service was performed the final invoice was higher than the quoted signed estimate. When confronted about the upcharge excuses were made and minor adjustments were applied still resulting in me pay a higher amount than the original singed and approved estimate.

I had a 10AM on-line appointment scheduled for 3/26/26 for 4 tires and an inspection. They were…read moreunable to do the inspection and if I wanted the tires I would have to wait. I have an E-mail conformation on the services I requested and the appointment time. What is the use of scheduling an appointment when you have to wait behind the walk in trade? This is the last time I will use this Mavis.

Absolutely Unprofessional Service & Failure to Follow NYS Inspection Guidelines - A Cautionary Tale…read moreFull disclosure: I am a professional auto technician with over 36 years of experience, and I held a valid NYS Motor Vehicle Inspector's License for the majority of that time. I now work in Connecticut, which prevents me from legally performing NYS inspections -- hence my visit to Mavis for a proper, licensed inspection. June 8, 2025 - First Inspection Attempt I brought my 2001 Toyota Highlander in for a NYS Safety & Emissions Inspection. I did not have an appointment but left my vehicle with the staff. Around 12:30 p.m., I received a call stating the vehicle failed the safety inspection due to non-functioning license plate bulbs. I was told they couldn't replace them because the lens screws were rusted and might break. Given the age of the vehicle, I was pleasantly surprised that bulbs were the only issue. However, when I arrived to pick up the vehicle: The inspection sticker was not removed, as required by NYS DMV guidelines for failed inspections. I was not given a failure sheet until I asked for one in person. At that point, they performed the inspection while I stood there -- after notifying me of the failure over the phone hours earlier. I took the vehicle home, removed the rusted screws using a reverse drill bit, and replaced both 194 license plate bulbs -- a simple fix. June 14, 2025 - Reinspection Disaster I returned with the vehicle for the reinspection appointment at 8 a.m., along with a second vehicle scheduled for a full inspection. This is where things went entirely off the rails. The vehicle was pulled in, wheels removed, and I was then told it would fail again -- this time due to: Torn control arm bushing Worn rear brakes I was absolutely shocked. This vehicle had passed all other safety categories just 6 days and about 200 miles ago. Are we to believe these issues suddenly developed? Either: The original inspection was incomplete and failed to detect critical safety issues OR The current inspection is exaggerated or incorrect What made matters worse: I was denied a failure sheet this time -- again in clear violation of NYS DMV guidelines. I was told I wouldn't be charged for the reinspection because they were "saving me money" -- a baffling statement, especially when the manager then tried to sell me brake work in the same breath. Let me be clear: I examined the brakes myself and agree they need replacement -- but that's not the issue. The issue is transparency, inconsistency, and lack of procedural integrity at a licensed inspection facility. Safety and Trust Matter As a professional, I recognize inconsistencies and procedural lapses that most customers would likely never catch. But that's exactly the concern -- how many people leave this shop assuming their car is safe, when it might not be? Last week, I let my wife drive this vehicle thinking it had only a minor bulb issue. Turns out, based on the second inspection, it allegedly had major safety faults. I was so disturbed by this experience that I chose not to allow my daughter's vehicle to be inspected at this facility out of genuine concern for her safety. Bottom Line: BE CAUTIOUS Mavis failed to follow basic NYS inspection procedures: Failure to remove expired stickers! Failure to provide timely inspection results! Inconsistent findings between visits! Refusal to document safety failures! As an experienced technician, I urge others -- especially those without automotive expertise -- to be very cautious before trusting this facility with your vehicle. Safety should never be a guessing game, and transparency should be a non-negotiable standard.

I moved far from Brewster 8 years ago and honestly tried to find somewhere to have my repairs done…read more I now drive down to Brewster Shell where I can leave knowing my car has been cared for as it should be. I have called many times with what I thought was a problem only to be told that I can take care of the issue myself with the advice they are willing to give me without charging me for an in person repair appointment.

0 stars for this dump and extreme rip off. This guy that owns this place is such an asshole. I used…read moreto only go here for a car inspection and have been going for years but last year (2022) was the absolute last time cause he's always trying to find something wrong with my car and tries not to pass it in inspection. The owner is just an absolute jackass. And not only that, his gas prices are a rip off. I dont know if he ever changed his prices but last time I was there for an inspection, this scumbag was charging $6.50 PER GALLON for diesel when every single other gas station on 22 are about $4.00 per gallon and over $5.00 for the lowest priced gas (these are cash prices) when all the other stations are about $4.50 (for credit card prices). So you could save $2.50 per gallon for diesel if you go to a different station that sells diesel. This dirtbag should be fined for ripping people off for not only having those prices but for being an absolute asshole to everybody that goes to this place.

Great service, very fast and priced right. You have earned my future business! Staff was very…read morefriendly and trustworthy. Thank you for the service you provided me. Phil

Horrible. Did every thing possible to jack up the price on a simple oil change and inspection to…read morealmost $200. Condescending, rude and a complete rip off.

I called AAA at 1:15 pm today , needing help with a dead car battery. One of Don's trucks were in…read morethe area (I live in Bedford ). Josh answered the call and was in the area and at my house by 1:30. Got my car running in minutes. Great service and pleasant employee. Glad to see another AAA business now in the area. Future long wait time for service should be much quicker now with Don's Auto body nearby. I will keep them in mind for any other issues that I may need help with Thank you for a pleasant and helpful experience!!

Don's Auto Body Repair is hands down the best! I rely on them for oil changes and inspections, and…read moretheir service is always top-notch. They're so good that my mom--who lives two counties away--used them to fix her gas door lever, and she was just as impressed as I am. Their quality, service, and prices simply can't be beat! When my husband's truck was in a serious accident, almost half of it was damaged. Don's went above and beyond to help me, even towing the truck so I could still get my son to karate on time. Their customer service is unmatched, and the repair work was impeccable--the truck looked and smelled like new when I picked it up! I cannot recommend Don's Auto Body Repair enough. If you want honest, skilled, and caring professionals who truly go the extra mile, this is the place to go!

Took my car to get a TPMS sensor installed and specifically told the service advisor NOT TO PROGRAM…read moreIT because it was already done. They did NOT do as they were told and said it was not reading and had to program it? Funny because it's on the cars display as rearing 0 PSI because it was in the cup holder. This proves it was talking to the car. Regardless, they uncharged me and rather than argue with them I payed the bill and will NEVER come back. Beware of the deceptive business practices at this shop.

Wow this place saved the day! I was in front of the establishment and having a car issue and Angel…read moredidn't even hesitate to jump in and help me without me even asking for it! The workers there provided me with support ( and a gas can) as I worked through the issue and they helped keep me calm and positive. God bless. Thank you for the help !

I was 6 minutes late to a 10am appointment and after I gave my name and appointment time to the…read moremost disgustingly rude employee Maria, her response was 'YOUR LATE'. And then told she would have no idea when I could be seen -- Maria had no empathy or even asked how I was, I felt like less than a human at that point but more of an inconvenience. I ended up leaving, and honestly this was all for a state inspection. I will be complaining to the owner Saul -- don't be late to your appointment or you'll be talked to like dirt. I honestly can't talk to the work they do, but I can tell you I won't be back here ever again.

Sadly, the quality of this shop has deteriorated since I began bringing my cars here almost three…read moreyears ago. They're charging higher rates on lower quality work. They have a revolving door of office staff and mechanics. The latest is my car needed an alternator. After charging me $450 everything seemed fine. The next day was unseasonably warm and I discovered my AC was blowing hot air. If it hadn't been for the warm weather, I wouldn't have taken it back until the following year and then would have been charged to "repair" my car's AC. Looks like I need a new mechanic.