As a proud new owner of a brand new GLE 300d I can definitely say that coming to Danbury made the…read morewhole experience so much better. A big thanks to Jose we got an amazing discount and plenty of add on packages!! He worked with us in making sure we got exactly what we were looking for in the MB experience and much more!! If you are buying MB.. Danbury is the place to for sure!!

I purchased a vehicle from Mercedes Benz of Danbury in July. Becuase I reside out of state, I made…read morearrangements for the vehicle to be shipped to me. The vehicle was paid for on a Friday morning, & the transport co. I hired arrived the following Wednesday. Unfortunately, the registration and tempory tags were not ready when the transporter arrived. The vehicle was eventually shipped, and my temporary documents were FedExed to me separately. Unfortunately, the situation became even more stressful when my permanent registration and tags were mailed to the wrong address. My temporary documents were set to expire the very next day, leaving me extremely concerned about being able to legally operate my vehicle. I ultimately had to go door to door searching for my permanent registration and license plate tags. This was an incredibly stressful and frustrating experience, especially after purchasing and paying for the vechile in full. While I am happy with the vehicle itself, the handling of the registration and temporary/permanent documentation was disappointing and caused unnecessary stress that could have been avoided with better communication and attention to detail.

If you love Porsches and live near Danbury, this is the place to bring your baby. The shop is…read morefilled with folks as passionate about your car as you are. I knew they were good when I saw a 356 Carrera owned by a driver I have done some photography for parked in their shop. The car and its owner are serious and it wouldn't be here unless they were both reliable and professional. Thoroughly impressed and feel confident recommending them to my Porsche friends. Also, they have cases of a true "geek" quality oil TOTAL on the shelf. It's great oil and the fact that they use it tells me a lot about what they know about motors.

Great service, nice people, easy to work with and reasonable. Not many places service Aston Martin…read more Glad I found them

We were driving cross-country from Boston when our Jeep suddenly stalled near Danbury, CT. Totally…read morestressed, we found Luis Auto Repair--and they were lifesavers! Luis and his crew got us in the same day, diagnosed the issue quickly, and had us back on the road in under an hour and a half. They even helped us maneuver our Jeep with a U-Haul trailer attached into the shop (no small task!). One new sensor and an oil change later, we were good to go. They were incredibly accommodating, honest, and efficient. Couldn't recommend them more--if you're ever in the area and need reliable service, this is the place to go!

Brought in my Saab 9-7x for a complete Four Wheel Brake Job. Rotors, Pads, Clips. Everything was…read morecompleted so well that the vehicle is scheduled to return for both Power Steering Hoses and if needed we'll also replace the Tie-Rods. I'm beyond particular and not local which speaks volumes regarding the quality of Luis' service.

Amazing quality work and great pricing! Will be returning in the future for any other mechanic…read moreneeds I have.

me and my family were stranded in Danbury Connecticut. On our way to New York City for a cruise. My…read morealternator and battery just stopped. Ron was fabulous and even stayed late to help us out. Thank you so much for everything. The Sullivan family.

Expensive oil change and quoted me a repair cost of 1800. Went somewhere else and it cost 400read more

Gotta say, don't know how we ended up here. We were in Putnam Valley for an event, when we…read moreunderstood the severity of our tires. To our knowledge, we had a nail in the tire from the morning and got it plugged. However we noticed while getting the back tire plugged that one of the front tires were balding. We called a BUNCH of places for prices for tires and installation and Firestone in Danbury had the best price. At first, we didn't think we could make it to the shop in time for all four tires to be replaced, so we were okay with purchasing the tires and taking them back to our zip code to get them installed. However upon arriving to the shop about 30 minutes to closing on a Saturday evening, we happened upon the same representative we spoke with over the phone: Reese Simpson. He had the tires available obviously, but said he would help us out with the installation, being we were over an hour away from home and it was on and off raining/sleeting in the are (mind you it's June -.-). Reese explained that all of our tires were on their way out, and we had done the best thing, but was just happy he could help us. The pricing was exemplary, the service was superb, and the speed was shocking. We were on our way just before 6PM, closing time. Bottom line, with all the mixed reviews, if you want 5-star service ASK FOR REESE SIMPSON!! Please give Reese a raise or promotion. The man is the definition of a proper businessman/laborer. We cannot thank him enough!!!

Our car died in Danbury during an 11 hour return trip from vacation. Firestone was a lifesaver!!…read more We got our car towed there, they did an assessment, got the part, and installed it as soon as possible. We are extremely appreciative of their handling of our issue with great customer service!! Thank you!

Very quick and efficient service. Went for emissions testing, and wait was minimal. Entire process…read moretook about 15 minutes or so. Would come back again.

Clean location! Amazing friendly staff and great prices!! I went for emissions (and failed )…read moreluckily, they are a certified emission repair center and after diagnosing my car, they were able to pass my emission test and get me back on the road in no time!! They even put the price of the diagnostic towards the repair of my vehicle! I highly recommend EM Auto and I'm definitely coming back! #BestShopInTown

Completely ripped me off! Charged almost $800 and actually did nothing but switch a few coils…read morearound and said they were replaced. Car broke down with same problem later and an honest mechanic fixed it for me alerted me and showed me what this business was, a complete rip off.

Family owned and run -full service gas station and body shop. They were so accommodating and the…read morework was great at the right price. Thanks for my new tires and oil change. Excellent service.

George does awesome work and he makes it possible to keep my 1992 SAAB 900S convertible running…read morewell! A true SAAB specialist, with extensive training and experience, he knows these vehicles better than anyone else out there! Highly recommended!

Really good mechanics foreign which is their specialty or domestic. I've used them a couple…read moredifferent times. Jorge Jean and Herb really good guys very honest stick by their work/word can't say enough about them. They took care of my mini as well as my Jeep Wrangler.

I purchased my QX60 Autograph from another local dealership (not an Infiniti dealership) the end of…read moreFebruary, 2026 and it was in meticulous condition inside and out. I scheduled a service appointment with Bruce Bennett Infiniti of Danbury for the end of March, 2026 and provided a detailed description--along with iPhone video footage--of multiple infotainment and camera system issues to two service advisors (and to the Service Director, Sam Asmar). Later that day, Service Advisor (Lexi) contacted me and stated they "could not duplicate the problems" and asked me to pick up my vehicle. When I reviewed the service order, I discovered several of the issues I reported were not documented at all, and the ones that were included were inaccurately described. According to the paperwork, the only action taken was a code scan. When I asked whether they had checked for software updates or technical service bulletins, I was met with a dismissive and rude response from another advisor "I'm pretty sure they checked" and "you can go somewhere else if you'd like." I requested to speak with a supervisor and after a discussion with Service Director, Sam Asmar, he provided his cell phone number, a courtesy car and an apology. While I was leaving, he remarked that he had been brought in because the service department was, in his words, "a fu#king disaster." I was told they opened a case with Infiniti and were waiting to hear back. Eleven (11) days later, again I was told they "could not duplicate" the issues and was asked to pick up my vehicle and return the loaner with a full tank of gas--which I did. When I received my car back, it was in unacceptable condition: - 221 additional miles on the odometer (and 221 miles closer to the end of the 60k mile warranty) - Gas tank empty (was full when I brought it in) - A gouged wheel - A new scraping noise over bumps - Food particles, french fries, beverage condensation marks throughout the front cabin - A Dunkin' Donuts bag left on the floor - Dead insects covering the front of the vehicle and windshield - User profile ("Lisa") added to the system The service department closed as I was leaving so I immediately pulled into a parking lot to photograph and document everything, including the "mileage out", which they had conveniently recorded as unchanged from the "mileage in" on the service order. I sent the photos to Service Director, Sam Asmar, via text message requesting to speak with him. Sam's text message response was "I'm sorry for the late response", "My uncle passed a way yesterday so I'm not thinking right", "I'm so sorry for everything.", "I promise you I owe you a full wash". Sam did not respond to me further. I called the following morning and requested to speak with the General Manager. The receptionist refused to provide his last name at first stating "you don't need his last name", placed me on hold without notice twice, and attempted to redirect me to a sales manager instead. After insisting multiple times, I was finally given his full name - Abe Asar. I left several messages, made additional calls, including to their Wilton dealership location. To date, no one from this dealership has returned my calls. Due to the unacceptable condition in which my vehicle was returned, the lack of accountability and not knowing who or how many people were in possession of my vehicle, where it had been, etc., I filed a police report with the Danbury Police Department and I am pursuing all available legal and administrative remedies. This experience reflects an extreme and serious lack of professionalism, communication, respect and care for customer property. I would strongly caution others to stay far, far away from Bruce Bennett Infiniti of Danbury/Danbury Infiniti.

Someone there to tell you what to do when pull into service. Salespeople were too busy (on…read morephones, computers and chatting) to acknowledge me when browsing at vehicles. Did not like attitude of person at end. When I said I had to discuss service recommendations with my husband I got a bit of attitude.