Maui Tickets for Less ownership displayed a level of integrity that you don't see by many companies. I had originally written a poor review due to an interaction with a single employee. I realized that it was an isolated case after talking with Nick a different agent at Maui Tickets for Less. But the kicker for me was the surprised phone call I received by the owner named Yasser S. I must say that impressed me even more. Great and simply GOOD customer service goes a long way with me. To my surprise Yasser called me and was very kind, caring, understanding and VERY apologetic for that ONE and only employees behavior and has made sure that employee is no longer the one of the faces of the company. Sometimes, things just don't work out. So, I want to say to Yasser, and his amazing employee Nick, at Maui Tickets for Less, you WILL be hearing from me and my family prior to our planned 2023 trip to Maui. We look forward to booking with you again . There are NO words to express my appreciation for the great communication with me. My hope is when I get to Maui this coming year, I will have the opportunity to thank you both in person. Mahalo read more

Stopped by kiosk location at Whalers Village to book a whale and helicopter trip. I was looking at the information at the kiosk while employee was helping another customer. I'm was immediately startled by the employee screaming and berating me saying that I could not look at the pamphlets and that they are for customers only! I was totally shocked as I went to this kiosk to book some excursions. This behavior was shocking and disgusting. Hopefully employee deals with their anger management issues. Someone with that demeanor should not be working in a customer service setting. read more

Maui Tickets for Less - Rude employee . He should be careful as to who he thinks he is talking to. - Boat Tours Near Me - Lahaina, Hawaii

Honestly had a pretty unfortunate experience with this company, I was wanting to support a locally owned business which is why I purchased tickets through this company. Unfortunately they had an employee who was taking money from customers and keeping it for himself. So this happened to me, they stated " they were having issues accepting payments due to changes in their system " and had me PayPal the so called manager, who had a username including the company name. I received the vouchers. Well, this experience took a turn when one of my excursions for $240 was cancelled due to weather in which I quickly reached out to the " manager " and emailed the company in hopes to get reimbursed because obviously, I did not get to do the excursion I purchased. I reached out in multiple emails for about 2 months with no answer, they just said " we will get a manager involved " but no one ever reached out to me. I finally called them ( about 2 months later ) and they pretty much said " unfortunately that employee is no longer working for the company and we can't reimburse you because we don't have your money ." Long story short, they took forever to get me any sort of answer as to what happened to my money and then pretty much told me tough luck on getting my money back. For your own safety I genuinely think you should directly purchase from the companies you want to do the excursion with. I'm not sure if they are still having internal issues with their employees... good luck and stay safe! read more

They send you a link for payment and then when you want to book other excursions they tell you that you have to call and give them your card information to book it but that's not the case- they send you a payment link email but charge your card automatically.. Mind you i specifically asked if it would automatically charge or if we would have to call! Then Jada was so rude about it (see attachments below). The manager calls and said if they can't get released be prepared to go to the luau. Be cognizant of this. read more

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Great cruise. Good food and drink. Able to easily adapt to dietary needs. Attentive staff and comfortable boat. Not crowded. It was really windy the day we went. read more

They took good care of us after our trip when we had questions. The scuba and snuba were amazing and crew very kind and helpful.

Rustic starting location with lots of different animals hanging around. Staff was on point getting us set up and out for our ride. The ATVs ran perfectly and they moved people around in order that more advanced riders could go a bit faster while those less experienced could go at a safe, comfortable pace as well. Would recommend. read more

on the island for a week. Tried to book 3 separate tours thru this outfit. 2 were processed only to be cancelled because operators weren't running the tours advertised. Last one, received an email that request was being processed, then nothing, no response via email. endless hold on the phone. We didn't lose any money but missed out on activities. read more

Review for the Uluniu location in Waikiki only. Pretty obvious silly goose attendants at this one, and would probably admit to as much if questioned directly. Trying very hard to give chill bro vibes but clearly silly gooses under everything. They will offer you $120 dollar (for 2) tickets to a luau and other touristy stuff. You must attend a scammy bullshit timeshare presentation to receive the discount otherwise you risk your touristy events being cancelled or charged full price. Go to said scammy bullshit timeshare presentation and be very clear the answer is no and you aren't buying anything. Deny every offer they present. Still decline and leave. Then enjoy your touristy stuff at a discount. Just to be clear, silly gooses present, even if presenting as chill bros. I believe their names are Brody and Chaz. Silliest gooses I've seen. Nice bros but definitely silly gooses. read more

Finally made a commitment to go to Hawaii/Maui and realized I had no idea what we were going to do. I happen to call the condo we were staying at and she suggested this company. Nick was so helpful and wonderful, he helped get everything planned, he knew where we were staying so we didn't really have long drives to go anywhere, our luau, Sunset Dinner's were nearby. We also planned a sunrise adventure at the top of the volcano. I thought I wanted to ride a bicycle down, he did that for us and the next day I realize we didn't need to be riding and change our plans, no problems. I'm so thankful we did change. We also had a great trip to Pearl Harbor. He just put everything in place we were a family of four of adults and all of us were so happy and impressed, Maui is a beautiful place to be, a paradise a dream come true. read more

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If you want a five star experience without paying hundreds of dollars to whale watch etc. this is your place. I couldn't get anything under $300.00 for two people to whale watch. Yes, it was a holiday weekend, but after calling Maui Tickets for Less they scored me and my traveling companion tickets for under $100.00 bucks Jett is awesome and we had the best time. So fun...and they really take the time and make it a memorable experience. I am in Maui alot because of work and have not found any company that can deliver the goods like they can. Don't go anywhere else. Trust me, I know. read more

Maui Tickets for Less - Boat Tours Near Me - Lahaina, Hawaii

If you want discount and have time to attend a 90 min presentation: 1. Negotiate do not settle for first offer. 2. Attend the presentation. They will want you to singnup for travel agency kind of service which IMO is outdated and not worth it. They will say it lifetime, NOTHING IS LIFETIME 3. Just decline politely and walk out. read more

Easy to book online. The cruise we wanted was full but Nick was able to find us another great one. Easy text message communication. Great prices. read more

Nick was so helpful with helping us rebook a Luau after the tragedy in Lahaina. The Luau itself was amazing. I highly recommend it - Pride of Maui. read more

My tour on 8/25/24 was cancelled due to weather. #1 David told me on 8/26 that he would process the refund. #2 He later called and asked if I can stop by the Kiosk at Kihei where I bought the tour, stating it would be easier (for him), to which I agreed - but there was some sort of internet problem or something with his system that didn't process the refund. But David told me it would get processed within a week. #3 After a week, no refund hit my credit card, I called him up he said he'll have "his guy" process the refund. #4 Another week or 2 later, another guy answers and said he'll have the owner or manager process the refund in about a week. It is now 9/26/24 and I still have no refund. Scam? I just gave them a call, left a voicemail. Hopefully attempt # 5 works out. read more

Nick from Maui tickets was great! Not only did he book our tix but when changes happened because of the tour companies he steered us to an even better company and we had a better deal and a fantastic time! He was super attentive to every detail and made sure we enjoyed our tour! We come to the islands all the time and I will make sure we book our excursions here going forward! Very satisfied ! read more

Nick helped us with 2 last minute activities, outrigger tour and sunset cruise. He was able to find us great options within 30 minutes at a good price compared to other sites (15% to 20% less). Both were lots of fun and good quality. read more

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The owner of the company dealt with the employee and rectified the situation. The owner was professional and a pleasure to deal with. He found a solution that worked within his company policy and for my family. read more

It was a great and wonderful experience booking with Nick Eickenberger. He is excellent and assist me with my needs timely and expeditiously. Much appreciated and great job. read more

Nick, was extremely helpful when it came to booking our luau. It was the perfect venue for my family. I had some glitches on arrival times. Nick was able to switch our reservations within a very window of time. I would definitely recommend Nick at Maui Tours for Less. read more

The hotels all have spoken Ill of this company. They are horrible to work with and super unfriendly. They do not want to help you but offer horrible service. I would never recommend or support this business. I am happy to share how terrible they treat people and how inflexible this business is. They just want to take your money and not work with you. I would give them 0 stars is possibly. Absolutely the worst. read more

They have great prices and it's easy to book, either online or on the phone. They have good customer service and even offer Kama'aina prices for some activities. We booked surf lessons a few weeks ago on the phone. Nick was very helpful and pleasant. read more

Nick has been extremely helpful booking our activities in Maui!! Whenever we call him he is quick to answer our questions, gives us options & does it promptly!!!! It's been very comforting to know that he is so knowledgeable and ready to help us!! Thank you Nick! read more

DO NOT LET THE TITLE FOOL YOU!!! This is the best company to go through to get high class service. It's was amazing experience on the sunset cruise whale watching. When I come back I will ONLY use them when I want to do fun things on Maui! read more

Do not book with this service! I purchased tickets for a snorkel trip over a month in advance. When I showed up to get on the boat it was nowhere to be found. After calling the vendor, I was notified that the boat was cancelled and no notice was given to me. This responsibility falls on Tickets for Less as they are the third party service I used to book this trip. After emailing with their reservation department, they did not apologize for their mistake and tried to blame the vendor. It's just bad business. My advice- book directly through the vendor. This is an unreliable source to book anything. Update- the owner of this company is claiming he attempted to reach me several times to let me know my trip was cancelled and that is FALSE. I have no missed calls or emails in between when my tickets were purchased and when the boat was supposed to go out. He has only attempted to contact me after I posted this review. Even when I spoke to someone on the phone from tickets for less the day my trip was cancelled, I was told they made no attempt to contact me. Again- DO NOT BOOK WITH TICKETS FOR LESS. Not only are they unreliable, they lie and do not take accountability for their mistakes. read more

Yasser is amazing. I have a trip coming up in a few months and this guy took the guessing of where to go out of it. I told him what we were looking for and boom 10 min later got me all the activities we wanted to do from snorkeling, helicopter ride, and a Luau for a very reasonable price. They even set you up on an itinerary to make it convenient for you. As I was talking to him I was looking up the places and prices of where he was describing and this company hands down best pricing. Yasser you are the man we will definitely recommend your company to family and friends. Ortiz family.... read more

We bought tickets for Maui Mountain Bikes Day tour through Maui Tickets for Less. Great way to experience Maui for less. Will get tickets here next time we are back!! read more

Just a warning - if you purchase tickets from Maui Tickets For Less make absolutely sure that your tickets say exactly what you believe you have purchase. If they don't, insist that they print new tickets with the correct information. We were stung and will never use this company again. read more

I'm hoping this review will be useful for tourists in the Lahaina area who aren't quite sure if they can trust Tickets for Less. We were visiting Maui and wanted to see the 'Ulalena show, but didn't really want to spend $60/person. While walking to our car near Front Street, we saw a Tickets for Less booth and asked how much their 'Ulalena tickets were. Basically, this is how it works: -You get tickets almost for free (we paid $1 for two 'Ulalena adult tickets) -Tickets for Less charges you $1 -Tickets for Less also runs a pending charge for the full cost of 2 'Ulalena tickets (about $140) -If you attend a 2 hour sales presentation at Worldwide Travel Experts (located less than 10 minutes from the booth), the pending charge is cancelled The salesperson at Tickets for Less did not explain all of this up front. He was a little sneaky and said we only need to visit a website in order to get the discounted rates. Of course, we should have known there was something else to it. After he ran our credit card, he then added that we need to attend a sales presentation. If you're in Maui and don't mind spending 2 hours at the presentation in exchange for tickets (you can get tickets for shows, luaus, sunset cruises, etc.), it's not a bad deal. It's just helpful to know what you are signing up for. Keep in mind you do have to meet certain age, marriage, and income requirements to be eligible. read more

We arrived to our snorkeling boat and our whole family was embarrassed as we weren't permitted to get on the boat because our reservation was not properly reserved. The tour we wanted is sold out for the rest of our trip here. Don't bother booking with these guys just do the research and book direct. read more

They first all sell you a whole story of how there are no tickets and how they are moving some reservations etc. Second, they add some 30-40$ to the cost and then give you a discount- which lands you at the same price as what is being offered by all the sites. Third, we repeatedly asked for vegetarian food - and was told it is available. But the person who did thr booking never conveyed it to the cruise team. In the end we did not have dinner despite paying $120 per person! Stay away. read more

The website shows Luau availability and so you put in your credit card info, then you get an email stating it's not available. They need to have current availability on their calendars. Now I feel they have all my credit card information for no reason. read more

We were contacted by phone after we had made reservation for a whale watching experience. I agreed to the price I was guilted for an additional experience at a Luau and dinner cruise. When I checked my bank account the next morning the amount charged to my card was almost 3 times what I was quoted. I had to cancel my card and request all charges be reversed. read more

This guys were awesome! Very nice people. Met Alex and Dilan. Such nice people. Gave me great discounts. Love this dudes.. read more

Our tour guy was Cammy. He was very informative, personable and maybe even talked a bit too much if you ask me. He offered to take pics and advised us of photo opportunities. The tour is long so be prepared for a 10-12hr drive. The road on the way back is bumpy! The reason for 3 stars is bc in the morning, when we stopped at Safeway, I had $85. I had no reason to go for my wallet bc my mom paid for everything. I check my wallet and I have $45. Only place I left my bag was on the tour bus where I was advised it'll be safe. Not placing the blame on anyone nor calling anyone a thief but only place my bag was left was on the bus and all other guests were out sight seeing with me. So money grows feet and starts walking now?! I guess I should have known better! read more

I met Jett on the plane to Maui. He over heard me talking to other passengers about how all the whale tours were sold out and the ones that weren't were way out of my budget. It was my 30th birthday and thats really all I wanted to do on my trip. Later on he comes to me and says he works with Maui tickets for less and he will get me on a whale tour for half the price I was seeing online through other sites. He was a man of his word and we had the most amazing experience. It was a life changing whale tour and even got to see dolphins too. I highly recommend Going and seeing Jett! read more

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Yasser, the owner, reached out to me regarding my issue and fixed the entire thing. Appreciate him for that!

Kelly got us hooked up for a snorkeling trip for 2 with mad discounts. We almost paid full price online for this trip but Kelly saw us looking around a ticket booth and started talking to us. He explained the different snorkeling options around Maui and recommended the Quicksilver Lanai tour which was excellent (please see my review for this) Yes, to get the deal you have to sit through a timeshare presentation at a resort which was pretty painless. We are not the timeshare demographic (cough millennials cough) so there was really no pressure for us to buy. We walked away without spending a dime and even spent the afternoon at the pool of the resort. Anyway, just being clear with the expectation, I didn't think spending 2-3 hours of my afternoon to save $200-300 was a bad idea so we ended up doing it. The trip was worthwhile and most importantly, Kelly was upfront and honest about the process and helpful throughout the ticket booking part. I would highly recommend seeking out Kelly if you are looking to book some excursions, great way to save some money, just don't say yes at the presentation if you know what I mean. read more

After reading my Yelp review, I was contacted by Maui Tickets for Less immediately via email and text messages. I received an apology for the mistake and a promise to make it up up my family. We were able to book the Jungle Zipline tour in Maui for a discounted price, even though it was otherwise sold out. My kids had a WONDERFUL experience and I'm so happy everything worked out for the best in the end. Thank you! read more

Kevin took care of me over the phone for a discounted Jungle zip line package for a family of 4. This was set a day before the tour. He did mention a presentation for a vacation package (timeshare) for additional discount since this is my first time working with this company. Transaction went through without an issue and i got the verification over the email within 5 minutes. Checked with the zipline location the next day and they got all of my information and reservation for the time slot that i reserved. Pretty legitimate for me here. Worked well for me and made the trip pretty simple. There a savings of 20% + vs booking this online directly with Jungle Zip Iine. Overall, pretty happy with this transaction. Will check them out again in my next Maui trip. read more