Thank you Jawad.... I love my bed... It was amazing meeting you... As well as your customer service, your knowledge regarding every bed we looked at you are a bright light. You listened to what are needs were.. If there were 100 rating stars to check... They would be checked. Thanks. Bobby and Arlene read more

The way the company went about selling me the product was dishonest. I was never told about such an absurd delivery fee of making an exchange, when I already expressed multiple times that it was very likely I would exchange it in the future. The way the salesman went about selling me this product, after knowing I would likely make an exchange, was dishonest. He never made me aware of the delivery fee of 125 dollars. If I had known, I would have never bought from Mattress Warehouse But rather direct from Nectar (free returns & exchanges). Customers should be aware of this steep delivery fee. When I reported them to BBB their response was quite robotic and care free. Says a lot about the standard they hold...very disappointing. read more

Terrible experience. This location got my order wrong and I've been on calls for weeks trying to sort it out. No one calls back and when I give them a call they just say the person I have to speak with is not in and he will call me back. I've called over 5 times at this point with no luck. I've also tried calling the district manager & left a voice message as Mattress Warehouse customer service stated he had up to 48 hours to call me back. Never got that call back (shocker). Safe to say, never buying here again. read more

If I could give this company worse than a 0 rating, I would, do not buy any beds from mattress warehouse! they sell used and defective beds. I bought a $4500 bed from them and had 2 different deliveries and got 2 defective beds both times they are extremely rude and lies non-stop! you will not get your money back! do not be fooled by their fake warranties! they have terrible customer service and lies! They don't take my calls because they are aware of their dirty deeds and non-stop lies! I have to go to the store to talk to the manager he lies too. i am about to go outside of the store in Gaithersburg and hold a sign-up telling people not to buy any beds from them! they are liars! i have to get a 3rd bed delivered to me who knows what condition it will be in what about my time and frustration the nightmare continues... Do not buy any beds from mattress warehouse unless you want to deal with an absolute nightmare and non-stop lies! read more

My wife and I (disabled, 62 and 70) went in the store and tried their "bed test". Then we tried several other mattress and talked about them. Mariam was very nice and polite, but I was getting worn from testing the beds, and after putting out $99.00 to hold an adjustable frame, we left. While eating and talking, we wondered why they knew so little about the "add-ones's" such as the adjustable frames, etc. And why the push for a "hold"? I called to find out more about the frame, the weight, how it works, etc. They had no idea, and the young man said he'd have to Google it. Now why would they need to Google something they're trying to sell? True, they may not be responsible for the warranty, but they should know how it's made, who sold it and how much it weighs. Now we are having problems getting our $99.00 back for the "hold" on the frame. They stall and stall us, trying to say to use the money on box springs, the thing is, we don't feel they've been "transparent" about what they're selling. We are NOT paying up to $3,000.00 for a bed from a store/company that cant seem to be straightforward about their products. And what makes our decision negative, we checked the BBB. There are not many favorable reviews. And we are believing they thing the only thing we've done in our lives but be old and disabled, so they believe they have an "easy mark". read more

Do yourself a favor and come see Saba at the Kentlands location. She was super friendly, extremely patient, and very knowledgeable throughout the whole process. Will definitely be sending all my friends and family to her for their mattress needs! read more

With the holidays coming up so fast, we needed a new bed for our guest room. My husband and I went to Mattress Warehouse in the Kentlands. We have been there before so we knew it was a great place to look for a mattress. Jawad greeted us by the door and we told him that we were looking for a king bed. He proceeded to show us our options. He wasn't pushy at all and listened to what we wanted and had in mind. Jawad had us sit on many mattresses before we decided on our choice. The price was within our price range and we sat down to draw up the papers. We were in and out in 30 minutes. Jawad was professional and nice. If you're looking for a new bed, go see him and his store. The delivery was two days after purchase and it went so smoothly. Now my only problem is deciding on what color sheets!! Thanks Jawad for your help. You took the stress away! read more

After a negative experience over Memorial weekend purchasing a Serta; I happened across this store closer to me in Kentlands. I wasn't sure what I wanted; something between too soft and too hard;...I wanted succinct honest answers-hearing my concerns; Shaun went out of his way in customer service, patience and information that I ended up upgrading from my original purchase still getting the "free" boxspring/ 2 pillows. I ended up with the Perfect-night Loretop #435340; Sturdy Engauge-Frame; and Vanessa Head board [which I love]. Accommodating- It is rare to find proactive 'can do' attitude in such a competitive market and follow through in a timely manner. Pic to follow... read more

we ordered a mattress and got ripped off. Soon aftee we bought the mattress it went into a 50% sale. The salesperson knew this and didn't tell us. They also sold the base and a few other items that didn't fit which they told us that they cannot take back. Never go to this store! read more

Walter Mstowski, the Kentlands Store customer service rep is friendly, helpful and knowledgeable of all products. He advised me to buy the twin Darlington for durability and cost effectiveness and the Serta queen for same. I bought 4 twin mattresses and 1 queen with box and metal last week. I included the ultimate allergy total encasement to help protect the mattresses for my beach rental home. I am very pleased with working with Walter. Made the transaction very quick and easy. I needed 2 more twin sized mattresses and 1 full mattress with box and metal. I returned to the store and found Walter to help me. I bought two more twin sized mattresses and a full sized mattress with box and metal frame. I also included the full encasement protection. I bought the Darlington brand. Everything was done through 0% financing for 24 mos. Transactions were quick and easy. read more

I just spoke with Cathy at BedGear. She informed me that our warranty claim from the mattress protector we bought from this store was denied. She explained it was denied because our mattress had more than 1 stain and the claim was entered more than 5 days after the stain. She explained their mattress protectors are NOT for kids in diapers or for anyone with incontinence issues. This was interesting to me for many reasons. To begin, we shopped for this mattress with our son (WHO WAS IN DIAPERS). The sales guy told us to buy the mattress protector to protect the mattress from our son having accidents. He also told us that if he had an accident and the urine got through to the mattress, that we would be given a new mattress. Cathy told me today that the warranty ONLY COVERS A MATTRESS CLEANING FOR ONE STAIN AND WITHIN 5 DAYS OF THAT STAIN OCCURRING. If they cannot get the stain completely out by then, then they replace the mattress. So, please don't buy the mattress protectors from this store. Find another company who's mattress protectors actually keep liquid from getting through to the mattress. I would have paid 3x the price for a protector that actually protected the mattress. It'll be hard for me to trust anything out this store's mouth moving forward. As repeat customers, that's disappointing. I'll also say that Mattress Warehouse did nothing to help us in this process. They actually made it worse. To be clear -- this review is about the integrity of the salesperson we dealt with and the fact that the mattress protector's sold for BedGear should be understood clearly before buying. Our particular mattress protector we bought will let any liquid through, no matter how big or small. read more

Great experience as sales guy got bunkie board from warehouse saving me easily 2.5 hrs allowing me to shop across the way and do work

THANK YOU SHAUN!! Before buying my bed of course I shopped around. Shaun listed and was so down to earth. I have been here a couple times first purchased king but my husband likes it firm ended up being too hard for me so ended up coming bk (when i said the bed wasn't comfortable I got no issues). I also needed bed for my daughter and I exchanged our king for 2 twinxl- & purchased Queen. Shaun was cool and he understood. He listened to what I wanted when I explained I was going to shop around he was fine no pressure at all. He called me to set up delivery nxt day to make sure I got what I wanted- very patient. When u come here ask for Shaun. read more

I never thought buying a mattress could be such a pleasant experience. The salesman who works there was very helpful and kind, and fully indulged my desires to lay for 10 minutes or so on any mattress I happened to fancy. I came in with my mother and my boyfriend, and he struck up a lovely conversation with us while intermittently giving us helpful information. He wasn't pushy at all, and he had a very low soothing voice that feels perfect for a place that's supposed to invoke a restful atmosphere. It's rare to see such a patient, unassuming salesman. It felt like a very personal, comforting experience to buy a mattress there. Not to mention that when we entered we were approached and helped immediately. Previously we had been to Mattress Discounters, where we were ignored and dismissed in favor of a couple looking for a more expensive mattress. It's a great place to go if you're looking for real quality of customer service. And of course, I received my mattress within a timely manner and without incident. I'm so happy with my purchase and so is my cat! read more

Wow! What a great experience buying a mattress from Mohammad @ the Traville Gateway location. No pressure, excellent pricing, and delivery first thing the very next day. Couldn't be happier and Mohammad is absolute asset to this retailer. Go see a true gentleman, Mohammad, for your next mattress purchase! 301-738-3764 read more

kept getting the run around on a refund request that I have not taken delivery yet. these guys do not deserve any business.

This Mattress Warehouse always provides great service and competitive pricing. Shaun helped us select the perfect new bed for both my wife and my specific needs. He listened to what we wanted and didn't try to upsell or convince us that we needed something extremely expensive. The delivery was quick and easy and they took our old mattress for a very tiny fee. We have shopped here multiple times and will continue to come back. read more

NO, just NO. Don't waste your time. I'm a pretty well-tempered person and I hate how angry I left this store. I hate how they got to me. Believe in the other reviews that this place is out for themselves rather than for YOU. I would have happily paid big money for a top mattress but NO. I rather drive 2 hours away and pay 2x more elsewhere. The salesperson was very knowledgeable, spouting out historical and scientific facts (whether they are true or not I don't care), getting to know me, telling me about his family, laughing together and becoming my new best friend. The moment I said I needed more time to think about it, he immediately told me to talk to the manager. Now, I understand you want to make a sale, but at least make an attempt to be professional. Don't just "drop me off" and turn your back on me (even though no other customers were in the store). At least pretend. And the manager? Come on, make an attempt to stand up and be professional or at least sit up from your chair rather than lounging if you cannot stand. Then, don't tell me how I should shop. Don't tell me I don't know what I'm doing. Don't just turn away and look annoyed when I say I don't want the free pillows and manager special or whatever else. It is my prerogative to have more time to think. What you should have done is be professional, continue the sale, provide a business card and thank me for my time. But no, you turn your back on me, a customer, as I walk all the way to the door then you say, "Wait! We just remembered there's another mattress that'd be great for you!". Really? If you're so knowledgeable, how did you not remember that when I was there for 30 minutes? And seriously... why are you not right next to me instead of screaming across the showroom from your comfortable chair? Be professional. Respect your customers. You may actually get a sale. read more

This is only getting a 4-star because the guy talked us into doubling our budget, and now we are making payments on a bed. Otherwise, we knew it was the right fit for us. Once you take the mattress test do not expect to stay in budget. The good thing though is that you can make payments on it and you don't have to spend $4,000 outright. Highly recommend if you are looking for a good specialist and a comfortable bed! I can't wait until it finally gets delivered soon! read more

Today on my lunch hour I purchased the Vertex mattress cover to help with keeping the mattress cool at night. I was so impressed with the customer service from Shaun and Winston. They assisted with my numerous questions and explained the reason a regular foam mattress pad would not be a comfortable and defeat the purpose of a nice mattress. So glad they were able to tell me the way to go to keep me cool at night. Their expertise and knowledge helped me to make the decision on using my feather quilt and have the mattress cover on top. A great way to keep cool and use the mattress to its full potential. Thank you guys for all your help. read more

Upon walking in this store I was greeted with a warm smile, handshake And a name. I mention this first bc I've been shopping for mattresses of late n either they wait til U Go to Them or they won't even give a name..but want ur money! I wss asked what i wss looking for, price point and off we wemt. It was a very pleasant experience and got a Great deal on a beautiful mattress. Plus they had a really good selection. That's my story n I'm sticking to it! read more

Great experience. Dealt with Shawn, who is the manager, and was very friendly and knowledgable. We ended up going to 5 different places, but ended up back there to finalize the deal. We had some price matching for him to do and that was no issue. The delivery was on the day it was supposed to be. We got a call between 7am-8am to let us know our window, just as he mentioned we would. The guys who brought and installed our bed knew there job and were very friendly. We could not be happier . read more

They mislead you by stating there is a money back guarantee but the joke is on you if you don't read the fine print. I cannot believe any state or local government can allow this type of business practice to exist. Never buy from Mattess Warehouse. read more

I'm very disappointed to come home to the mattress being left in the living room instead of being set up as promised. I have an injured back and have no way of carrying a queen sized bed to the basement. I'm very disappointed in what was delivered was NOT what was promised! read more

Bad experience. Shop here if you like dealing with dishonest mattress salesmen who use high pressure sales tactics. I was quoted a price lower than the price listed on the bed and told it was a "discount", but on the same day found the internet price on the company's website was actually 200 dollars less than this fake discount. Just disgusting and shameful how they treat their potential customers. Beware! read more

Walked into a very clean, organized, cool store with two energetic reps. Our rep was Raphael and he was very down to earth and helpful. We tried out the bedMATCH system to come up with a list of beds for my wife and me. He was the perfect balance of not being too pushy but being informative. He was very patient and put up with my bad puns/jokes. Although they weren't the cheapest, we were comfortable going with them because of their price match program. It's actually, not a price match, but a price beat policy!! They will not only match the lower advertised price, but they will beat it for an entire year!! How can you beat that?? read more

Just wanted to give a shout out to Shaun for being so wonderful. There was a mix-up with the mattress I purchased and Shaun went above and beyond in providing excellent customer service, even though I called the incorrect Mattress Warehouse location. Despite the fact that I purchased my mattress from another Mattress Warehouse location, Shaun stayed on the phone with me for over an hour to ensure that the situation got sorted out. He was patient, kind, and above all - got the job done when no one else could. If you're thinking of getting a mattress, be sure to visit Shaun. read more

I dreaded going mattress shopping, but shopping at Mattress Warehouse July 3rd turned out to be a positive experience. My salesperson Rafael had me go through their automated mattress profiler, which confirmed my own preferences. We then looked at different mattress types as he walked me through the plusses and minuses of innerspring versus memory foam mattresses. There was no sales pressure, just Rafael providing factual information, recommending specific mattresses to try based on what I told him I was interested in, and having me try out those mattresses for several minutes at a time. Once I made a selection, he walked me through their 30- to 90-day comfort exchange policy and the manufacturer's warranty policy to make sure I understood what would void the ability to return it (I was taught growing up that one should use a mattress cover to keep your mattress clean, and it turns out that's valuable advice). They unfortunately didn't have a slot open for a next-day delivery, so I signed up for a delivery later in the week. After I got home, Rafael called me up and let me know they'd added extra trucks for July 4th deliveries and confirmed I would like to switch back to next-day delivery. The delivery guys showed up at 8:45 a.m. and were extremely friendly and efficient bringing in the new mattress and springs and taking away the old ones. From start to finish, shopping there was a great experience. I highly recommend. read more

Absolutely the best experience ever. It was the best experience because of the salesperson Walter. He was patient, listened to what I had to say, and immediately recommended a particular bed which I was told about by a previous client. When I explained that as seniors we need great support with no sagging mattress. He showed me the exact mattress which my wife and I needed. In addition he suggested a movable base. He said that keeping our legs raised up and our head raised a bit as well.....this would benefit the both of us. He was so right. The set up personnel was on time, efficient and polite. Great Service and Great Setup. read more

Got the best price here for the mattress I wanted. Salesperson said the mattress delivery guys would adjust my frame from a King to a Queen. When delivery guy arrived he said he did not do this and did not have tools. I told him I purchased the mattress with the understanding that he would adjust my bed frame. I gave him a needle nosed player that I had in the house and he reluctantly adjusted the frame for me. I would have given 5 stars except for the delivery guy who was quite clippy and only adjusted my bed when I told him I would call the mattress store about this. read more

I was very impressed with the service of Mattress Warehouse. After searching for a box spring online and in other mattress stores, Mattress Warehouse gave me the best price including the delivery. Shaun went out of his way to deliver the mattress and the quality seems very good. I would go back to them again for another mattress purchase. read more

My husband & I went shopping for a bed and went several places before visiting this place and we found the pricing to be about the same as other places we went. The delivery was done as promised the next day with a call from the truck drivers giving us a window which was honored. They were professional and swift. The only thing I have concerns with is that sleeping on it the first night we noticed a fowl odor that doesn't seem to quit. We will be contacting them if this odor persists more than 72 hours. We were not notified that there could possibly be an odor but hope this is due to the mattresses being wrapped up in plastic and not some caustic formaldyhide that I've heard of that is used on "cheap" mattresses as this was a Sealy. Read the fine print on returns. Not easy unless you pay hundreds of dollars for that type of warranty coverage. Other than the odor issue, we slept well the first night. read more

No stars for this store, my experience could not have been worse if they tried. Salesman fed one lie after another, took four attempts to finally deliver a bed and mattress and it's the wrong mattress. Store will not exchange or return. Do not go to this store unless a) you like to be lied too; b) you like horrible customer service; c) you want to throw your money away. For the first time in my life I have filed a complaint with the state Attorney Generals office. DO NOT SPEND YOUR MONEY AT MATTRESS WAREHOUSE. read more

Pushy, rude, car salesman approach. Tried to sell the Tempurpedic mattress even though we told him we didn't like that kind. When I asked him how many coils in one of the mattresses he said it should be written on the info sheet and when it wasn't he got defensive and acted like it didn't matter. I'm trying to compare, so I need to know. If you don't know, just say "sorry, I don't know". Basically had an attitude with my husband and me and that DOESN'T MAKE ME WANT TO BUY FROM YOU. This chain seems to hire these type of people (see my review of the Olney location). Spent most of my life in customer service for successful businesses and this isn't how it's done. Bought from a different chain and had a better experience. read more

I had a great experience with Shaun. As a first time mattress buyer I appreciated his knowledge, patience, and willingness to answer all my questions. He matched me to the perfect bed. I couldn't be more pleased with my buying experience. read more