I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

Went here to get a mattress for my new house and knew nothing about them. Mohammed guided us…read morethrough the process and was very helpful in helping my son pick out a mattress.

I bought a tempur pedic mattress for my son this weekend at this location. The gentleman who served…read moreme was Mohammad. In general, I had very positive buying experience - Mohammad is very knowledgeable in his field of mattress, and when it comes to making a deal, he was vey reasonable to deal with. I love to support local small businesses, and it's even more pleasant to do so when they could match up / beat online offers.

My husband and I were completely blown away with the customer service at this Rockville…read more Specifically, our Sleep Expert, Edgar, was extremely knowledgeable and friendly during our visit. He listened to what we were looking for, provided us the right options he thought we would like, and helped guide us in choosing our new mattress. Thanks, Edgar!

I purchased from this store many years ago and recently returned when I needed to purchase new…read morebeds. I have had nothing but problems with adjusable base frames. The manager directs me to the manufacturer multiple times to get new parts until the 120 days return window is closed and then reminds me that returns are not possible. I'm told that I am valued and will get a call on Monday and on Wednesday have to call back and wait more days. Sure, they give you a "good deal" which means sell you crap and then figure out a way for you not to be able to return it. There's a reason that the claims link goes directly to adjustable frames - run from this store. Maybe another location is more honest and fair to customers

It has taken me several weeks to add this review; however after discussing with family and friends,…read moreI realized that I would be remiss if I didn't share my experience with other potential customers. My family and I are big advocates for supporting local businesses rather than big box companies. However, we expect from all, big or small companies, respect and exceptional customer service. This is not what I experienced at this store. I went into the store looking for a sectional and possibly also a dining table. The salesperson was very attentive and willing to answer my questions. Before purchasing the sectional, I decided to check out other stores that same day to make sure I was getting a relatively good price and wasn't missing out on something else. I returned to the store the next day with the intention of buying the sectional but this is when it turned.... I asked the salesperson if the price for the sectional was the best given I saw another couch very similar at another store for less. He told me to speak to the owner regarding the price. I told the owner that I saw a similar couch for less and he told me they weren't the same. Of course I knew that! I asked him what the difference was and he gave me a short response - the quality. Ok... that was a general response so I asked further, "what about the quality?" He answered, I don't know how to explain. After a few seconds, he said.. the fabric.. warranty. Alright so then he asked me "is this your first time buying a couch?" And I said, yes. He then looked at the salesperson and said, "you see". He then said, "how old are you?" I responded, 34. He then he said "you're researching like you're 17". I was dumbfounded. It was insulting as if age had anything to do with this. He was alluding to my ability to purchase furniture, lack there of. I walked out and will never return. He tried to say that I "looked 17" which was even worse given I am a grown woman and want to be treated as such. Age has nothing to do with shopping for furniture!!! If I didn't sound "informed".. take the time to educate me, your customer, as that extra step may take you a long way! Maybe it will get you more business vs. losing it. Respect and customer service is key!!!

Absolutely fantastic place. I went to all of the other nearby furniture stores and found junk…read morefurniture, awful shipping times, and rude service. This place, however, had excellent furniture and a very nice shopkeeper. The sectional I bought here is exactly what i've been looking for and I got a great deal on it. I'll be coming back here in the future instead of wasting my time at the chain furniture stores.

Purchased a used Golden chair from an individual who had purchased it from this Relax the…read moreBack/Rockville store. Movers who had disassembled it did not reassemble the chair correctly - leading to a repair job beyond my ken. Called Relax the Back to consult. Even though I was not their direct customer, Alexander came right over and fixed it: no charge. A+ for customer service.

Recently bought 2 chairs from Relax the Back/Healthy Back store. One a zero gravity chair for…read moremyself and the other a lift recliner for my husband. The salespeople, Peggy and Marvin couldn't have been more helpful, or knowledgeable. The chairs were delivered exactly as promised. However, within a day or two of delivery, my husband's chair stopped working. I called the store on a Sunday, not expecting anything more than a few suggestions of what to do. Instead, a technician arrived at our door less then an hour later. He was unable to fix the issue. Peggy ordered a new chair, it was delivered within a few days and its been working great since then. Their promise to make sure that we were satisfied with everything was definitely fulfilled. I would truly recommend both their products and their excellent customer service!

I was in the market for a new bed because I moved out and my old bed was terrible. So I went online…read moreand almost buying and decided to buy it from a local store. After went to many places I went in and told the sales person Faiz my price point and what my back is like and what I wanted to sleep on. He was incredible and showed me their BedMatch. It was a sleep diagnosis system developed by some sleep experts that will scan your pressure points and will suggest few mattress they have in their floor. You must try it. I was in there with Faiz for an hour, and we just went back and forth between Tempurpedic and Kingstown. I chose the Tempurpedic and it got delivered in 2 days. I spent little more then I wanted but it was best investment I ever made. The delivery crew was fantastic. They even took my old mattress away. In general, the bed has been great. It took me a little bit to get used to its firmness and how it gets to your body, but I love it. I highly recommended Mattress Warehouse. Ask for Faiz if you really want good night sleep.

The service there is amazing. We had a great time checking out and laying on different…read moremattresses. There is a huge selection of mattresses and pillows. The also had a ton of discounts. We bought two pillows and will be back for a mattress when needed. The manager is lovely and so helpful.

I recently took my in-laws furniture shopping at Bob's Furniture, and we had two very different…read morecustomer service experiences. First, I want to recognize James W. He greeted us when we arrived and was incredibly patient, kind, and knowledgeable. He took the time to help us configure the furniture in different layouts so my in-laws could better visualize how it would look in their home. He never rushed us and made the shopping experience enjoyable. His customer service was truly 10/10. Unfortunately, another employee, an older woman with short red hair, left us with a very negative impression. She made inappropriate jokes in front of my in-laws, and she falsely accused my children of damaging furniture when nothing had been broken. My children were simply trying out the furniture, just as many customers do, and they were under my supervision the entire time. Her comments were unnecessary, unprofessional, and made our family feel uncomfortable. It's one thing to politely remind customers of store policies, but it's another to make false accusations and embarrass families in front of others. I hope the store or regional manager takes this feedback seriously. While James provided exceptional service, this employee's behavior was disappointing and detracted from what otherwise could have been a great shopping experience. I hope she receives additional customer service training so future customers are treated with kindness and respect.

We ordered a cabinet to be delivered. The salesman, James, promised that all we had to do was to…read moreput the legs on. This is what we received. (See photo). Do not trust what they sa

Mattress Warehouse was okay and our salesperson, Zachary, was AMAZING! But some back story first…read more My husband and I first bought a bed here a little over two years ago. The salesperson at that time was marginal at best, kept trying to get us to buy a crazy expensive bed even though we told him repeatedly it was going to sit in the basement 90% of the year waiting for the sporadic guest until we bought a house. Still we bought from him. Day or delivery arrived, no bed, no phone call, nothing. This happened again before we finally got our bed. Took them three tries for delivery. Were we compensated for having to take off of work or for waiting on them to not show up? Of course not. Swore we would never buy from Mattress Warehouse again. Two years and some change later, we've finally bought that house. New home, new mattresses. Sent my husband out to do some looking before we got serious. He comes back saying he knows exactly who we are buying our beds from, if not which ones. He drives me to the store and of course it's the exact same location as before. Richard, my husband, has forgotten but insists we hear out the new manager, Zachary. I'm glad we did. He was exceedingly polite, incredibly knowledgeable, he wouldn't even say a bad word about the previous manager except to say he was no longer with the company. He, Zachary that is not the previous manager, put our minds at ease regarding delivery. He oversaw it personally and it went flawlessly. When we bought originally we weren't entirely convinced so we only got the replacement for the guestroom but everything went so well we went back for our bed and beds for the kids. Since then we've gone out of our way to recommend this store to others.

Worst people to deal with. If you want a run-around joke of customer service this is your spot…read more Honestly just rude throughout the whole process and straight up confrontational. Shocking experience. Gross.

We needed a mattress available for pickup today for my son's move in. I called and spoke with…read moreCarlicia who provided their in stock inventory and was super helpful. We went into the store, she remembered me from the call and proceeded to show us what was available. She's so professional and personable that now I want to go back and buy another one! Go to Bethesda and ask for Carlicia! She'll take good care of you!

I walked into the store hot, tired and frustrated, after a long day of closing on a house and…read moremoving to DC from FL. I was hoping to find a mattress to sleep on that night, but did one quick loop, saw the prices and expected to walk out again. Carlicia really saved the day for me. She asked lots of questions, searching inventory online, and helped find 3 mattresses that were in stock, in my budget and the type / comfort level I was looking for. I was even able to put one bed-in-a-box into my car that night so I had something to sleep on. the other 2 mattresses were delivered the next day. Carlicia was very knowledgeable and helpful, a true gem. Sometimes it's worth going into a store instead of buying online. In this case, it definitely was.

As much as I wanted to love my mattress, I have to say I'm disappointed with the one I selected…read more Being indecisive and reluctant to commit to a mattress for the next decade, I chose the one that you could swap out the top layer for different firmness levels. On one half of the bed I got medium and soft, and on the other half, I got soft and soft. I prefer soft beds but even the soft/soft layered side is a little too firm for my taste. I never did get used to it and I've had it for nearly a year at this point. The part that makes me regret choosing this particular mattress is that it's impossible to get the layers to sit just right. They need to be snug and it's hard to get them not to slope. It's like a two layer cake where the layers never quite line up just right. I love that the materials are eco friendly and honestly I would consider a different mattress from the same store, just not one with layers that shift so easily. I think I paid around $4,000 for this mattress, but they sell a traditional spring mattress for half that price and I wish I had gone with that one instead (and then maybe bought a topper for softness).

These are very medicore mattresses especially for the price. They children's mattresses seem fine…read morebut the adult mattresses deform over time. Also taking off one star for terrible customer service.