Wonderful shopping experience here on a Sunday morning. Miguel was super helpful and patient, taking us on a tour of many mattresses until we found the right one for us. There wasn't any pressure to make a decision so we felt relaxed throughout the browsing experience. Buying a new mattress is an expensive commitment but spending money on the right bed is worth it! Mattress Firm may not be the cheapest option out there but a good night's rest is priceless. We're excited for our new bed and thankful that delivery is included in the purchase price. read more

10/10 service & selections! Was lucky to have store manager Miguel help me find my bed. We tested out quite a few until I got the one that felt right. He was very patient, kind and definitely NOT a pushy push over salesman. I also had the pleasure of being assist by a kind lady the following day. While I was waiting to be checked out, instead of having me stand around I was offered to sit & try out their massage chairs. A win-win situation. Gosh, I wished I remembered her name. She was equally as sweet as Miguel. Based off the service, the selections they offered & the price paid- I'd would for sure come back! read more

Wasn't impressed , and way overpriced !!! The sales lady will be so nice and even say yes we can hang out and do things together let's be friends , so fake. That's taking it a bit too far. read more

I walked in here and the staff seemed really bored and didn't even look up at me. I did get a greeting but in a very mechanical blase manner. I've done alot of sales and this sets a poor tone for a customer. I was the only person in the store. The store layout and design is bad too with no flair or creativity. read more

Mattress Firm Camelback - Mattresses Near Me - Phoenix, Arizona

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On December 20, my boyfriend bought a full-size mattress from Matt at Mattress Firm. When he went to pick it up from the company warehouse at 93rd and Buckeye, the warehouse person brought him a box with "Queen Size" on it. The warehouse person said it was mislabeled and was actually a full-size mattress. Only after my boyfriend brought it home and took it out of the box, unrolling it, did he realize the mattress was queen size. We went to the store the next day to arrange to exchange it, Chris said they would deliver it from 9 am to 3 pm the next day. We arranged our day according to their delivery schedule. We went to the warehouse after Brandon R. said we could check the app for delivery time but the app said the order was not found. We asked if we could bring the mattress to to the warehouse and exchange it for the correct one. They said the full-size was already on the truck and we would have to wait for delivery. They did not deliver it until 8:25 pm. read more

My family bought a mattress here and was assured that the supposedly "firm" mattress they bought had a long warranty. After only 6 months the mattress is not bouncing back and has DENTS where people lay. Literally the shape of the bodies can be seen when people aren't lying in it. Mattress Firm's "warranty" process is like writing a novel. You have to take something like 20 photos from all angles, including build a lame contraption with a string and take photos with the string. Well... we did all of that and guess what? No warranty. Nothing is going to be honored. Why? Because my Mom made the mistake of partially cutting the tag off. Turns out that they won't honor the warranty if the tag is even cut partially. Yep... you must let the tag remain even when it cuts your leg or gets in the way of making the bed. Nowhere was there a warning to not cut the tag. We are out $1100 and stuck with a bed that looks the one in Psycho where Norman Bates kept is mother. Mattress Firm is a DO NOT recommend. They can't be bothered to lift a finger to help old folks get a good night's rest or to recover their $1100 on their fixed incomes. AVOID unless you like a body forming mattress that fits like a plaster mold. read more

Brandon at Mattress Firm Town and Country is the sales associate to see!! Very knowledgeable and took care of us through the entire process!! We could not be happier with our purchase!! Thank you Brandon we truly appreciate all your time and help in choosing the best Mattress for us!! read more

ONLY go to the store to TRY mattresses. Do not purchase in store.. instead go to website and order with one of their many coupons. I had the pleasure of having Ric help me buy a mattress but when it came to time for their 120 day price match guarantee the guy who answered the phone was super rude, didn't want to honor the guarantee and provided me fake news about the web site price when I had already ordered at the lower rate. If you order offline it is way easier to price match guarantee thru a simple form vs arguing over the phone. read more

My husband bought a mattress two weeks ago and the delivery date changes everyday, and now finally the day it's supposed to arrive we have to call them because we get no confirmation, then the warehouse says there's been a manufacturing issue. We've been waiting for this bed to arrive, we've taken work off and re scheduled three different time changes due to their issues. Now it's saying the bed we purchased (which said it would get here 3 days after last weeks purchase) is now arriving in a month. Absolutely ridiculous and bad costumer service. Cancelled my entire order and will not be shopping here again. read more

I have been debating leaving a review or not... I went in and I'm a college student that wanted something affordable. When I asked for that, the man that helped me acted very superior to me and acted as if it would be difficult to find me something I could afford. It was quiet disappointing and created a lot of discomfort for me. I recall him saying "oh well that may be a little difficult" I just wish the employees would allow a little more comfort and maybe take an approach of "let me see what I can do for you". read more

In the time of boxed mattresses, I am grateful that there are still brick and mortar stores where you can try out a mattress before you buy it. Also, if you are replacing an old bed, Mattress Firm offers the option of removing the old bed unlike the bed in a box companies. I purchased a Stearns and Foster pillow-top bed and after 90 days, I did end up returning it. It was simply too hot and the pillow top was not great. The whole process of buying and returning went smoothly. In the end, it's not the store's fault that I didn't like mattress. But they stuck to their promise and allowed me to make the return with no hassles. Thanks to Marnin and the team for being great. read more

I am so impressed with this company and in particular salesman Lonnie. He went above and beyond to satisfy a customer both when things go well and even more when you need to make an exchange. He is a real credit to your company. Thank you Lonnie for the great service! Highly recommend! read more

Let me just say amazing service. Our representative was Brad. He was the most polite person who listened and cared about our needs and wants. This location also valued that I'm a disabled veteran and gave me one hell of a discount. Thank you Brad and Mattress Firm for great service and respect read more

I had a mattress from Brooklyn Bedding that was just one year old. It was entirely too uncomfortable it had me sleeping on my couch for months. I couldn't bring myself to spend another few hundred on a mattress but my back being sore had me fed up so I shopped around. I went to Mattress Firm and right away was taken care of by Garrett. To the point, very polite, he listened to what I was wanting. He didn't do that obnoxious pressure thing when I said I would think about it and left. I came back and purchased a bed and had it in two days. Garrett even put it in my car for me. My mattress is so comfortable, I got a firm medium and it's true to its description which I like. Very happy customer! read more

My wife & I are mentors to an 18 year old foster child who is moving out of a group home and into her first apartment. We came to Mattress Firm for her to pick out her own bed for the first time. Our sales rep, Garrett, was incredible. He treated the girls with respect, asked them questions directly, made recommendations and truly made the experience something special. It was pretty awesome to see Garrett understand the situation and take the opportunity to make it a memorable time. Thank you!! read more

We walked in and Antuan killed it -- found us exactly what we wanted in our price range! Educated and great guy.

I'm so impressed with the level of service I received from this store. Brad was able to take care of an issue we experienced after movers sabotaged our adjustable platform bed setup. Thanks so much for providing us a solution! We'll continue to buy from Mattress Firm and we'll continue to recommend. Brad, you're the BEST!!! :) read more

Worst company ever, they dont work with the customer. Watch out for their "120" day guarantee because if you dont like the matress and want to exchange they charge you a 99$ fee to pickup the mattress plus a 20% restocking fee which if you purchase a 280$ mattress ends up costing almost as much as the mattress itself if not more. They dont care if you are exchanging and you are willing to get another mattress delivered. If you do the exchange you would be paying 2 delivery fees for one pickup/dropoff. Would advise against this, go with another company that charges more but doesnt have this usary policy. Would never recommend to anyone, ever. read more

Everything was fine, but the morning after trying out mattresses and pillows at this Mattress Firm, I noticed I had pink eye, and I had to take off work for several days and wasn't able to make up for my share to pay on the mattress. read more

This Place Is the BEST-Great Customer Service!!! I made a whole bed purchase here in August of this year and thought I was out of luck on a replacement being needed due unforseen circumstances. Today I called not expecting the results I did... Not only did Rick help with being very understanding about our situation; (with his help) we only had to pay for delivery of the replacement box spring & new bed frame (better /stronger quality). "THANK YOU SO MUCH for making our first experience from beginning to end very easy with you guys." We will also be back for future purchases! :-) read more

I just purchased a mattress here. It's my first decent mattress that's not secondhand. I know mattresses can be expensive and a big thing to consider. When I went to this store with my girlfriend, the representative, Garrett, made the whole thing really easy. I told him what I wanted and he steered me very easily towards what I wanted. Within a half hour I had my bed picked and I was out of there. Getting my bed in 2 days at my new place. Easy and simple. read more

We had gone in a year ago when it was still Sleep America. Rick helped us and was very patient. We couldn't come to a decision and left. One year later we came back and Rick helped us again. My wife and I couldn't be more different in what we wanted for a bed. We spent at least 2 hours in the store trying and re-trying mattresses. We finally settled on one and we're very happy with our purchase. Here's the bonus. A few days after our purchase, Rick called us back and said that the price went down and gave us the lower price! That may have cost Mattress Firm a few bucks but what it also did was ensure we'll come back when we need another mattress! I highly recommend Mattress Firm and Rick in particular. Thank you sir! read more

Great service, very helpful, tailored my mattress purchase to my individual needs. Very easy experience.

i bought a infinity message chair from mattress firm at barrett jackson auction last year and thought i had a 3 yr. warranty parts and labor and the chair gave out just after 1 yr. and the company said that i only had a 1 yr. parts and labor. the sales person as i thought told me wrong. i feel the chairs are faulty to just work very little time in 1st yr. trevor dupont was the sales person. order #S029151467 customer #C014208790 from phoenix MCS store #098045tolleson, az phone 888-696-3233. read more

Great service! First let me say that I'm writing this review, well rested, after a great nights sleep. It was past time for a new mattress so we started shopping. This is a major purchase so we shopped around. This location of Mattress Firm was close and I drive by it all the time. Lonnie Merritt helped us narrow down our options with his strong knowledge and by giving us plenty of time to decide. The store has many product options but not so many that it becomes overwhelming. Simple system and good prices. Our new mattress was ready to be delivered as soon as the next day. Their delivery was prompt and courteous. All in all it was a great experience and more than satisfied that we stopped in. My tip would be, no need to shop around. Everything is right there. Knowledgeable sales staff, good selection and great customer service. Thanks for making it so easy. read more

Got a fantastic deal on my Purple mattress. Got better financing than was available online and would recommend that you have Marnin help you. read more

Friendly, personable and good customer service. I came in looking for a guest bed within a price range. I was given lots of options and different firm/softness. She checked on availability and we found the perfect one. Had it delivered the next day by professional, fast, friendly service. I would definitely recommend/buy from them again. read more

The people at Mattress Firm were very helpful. They were patient in helping me select a mattress that was ideal. Joanne was the salesperson that assisted me and she was able to get me a great deal around the budget I had in mind. I would highly recommend this store for your mattress needs. read more

We visited this store today around 1:00pm and found the saleswoman (forgot her name already) to be extremely rude and condescending to my husband and I. She was rolling her eyes and making strange gestures in response to our questions and did not give a direct answer to any of our questions; instead made it seem like what we were asking was stupid! She didn't offer us many options or information and we had to ask about each of the different mattresses individually. We wouldn't buy a mattress there...ever, nor refer anyone else. We then bought 2 mattresses, frames and protectors from R&S. Greg was very friendly and helpful; he listened to our needs and offered many options. Plus, the frames and delivery costs were half as much as they were at Mattress Firm! read more