Cynthia at Luxury Mattress Outlet was absolutely amazing. From the moment I walked in, she was…read moreincredibly kind, patient, and really listened to my concerns about my back and shoulder pain. She didn't rush me or pressure me into anything -- she genuinely wanted to help me find the right mattress for my body. She guided me to the most incredible luxury-quality Aireloom bed, and the craftsmanship and comfort are on another level. What impressed me even more is that Aireloom's parent company is Kluft, the same luxury brand sold at Bloomingdale's, so you're truly getting that high-end quality and construction. Cynthia made the entire experience easy, comfortable, and actually enjoyable. If you want someone who truly listens and helps you invest in better sleep, ask for Cynthia. I highly recommend Luxury Mattress Outlet!

Mattress shopping couldn't be more confusing. Every manufacturer uses different terminology, and…read morejust when you think you've found "the one" online, Reddit sends you down a rabbit hole of horror stories. Our search came to an abrupt and happy end when we stopped into Luxury Mattress Outlet on a whim one Sunday afternoon. Cynthia truly delivered on her promise to educate us about what would be best for our alignment so we'd leave there as educated consumers, whether we bought from her or not. She took the time to understand both of our needs and worked with us until we found the perfect fit at a price that worked with our budget. Even better, we were in and out in about 45 minutes with two small children, who happily played in the kids' area the most of the time. We can't wait for our bed to be delivered: an Aireloom M2 Luxury Firm (their version of medium) pillow-top King. I joked with my husband that we'll be sleeping on a cloud starting next week! Thank you, Cynthia, for making a stressful process genuinely pleasant. Anytime someone mentions needing a new mattress, we'll gladly be sending them your way.

Purchased a mattress over the phone for my dad. He ended up not needing it. The company was…read moreupdating their system and my refund never processed. Clarence continued to follow up with me so to confirm the refund got processed. It was a technology issue and he held to the refund saying this is usually not an issue. He made sure to keep me looped on the progress with corporate. I received my refund and glad I went with a trusted company. Moreover, I highly recommend due to their high level of customer service! Thanks Clarence :)

Ask for Alan m he the best omg love this store. We love are bed the best service !! Ever!!!…read more Thank you Dan christine williams

I love the showroom with so many Wonderful mattresses to choose from! You can try the bed out to…read moresee which one feels great for you. Jenna is super nice and knowledgeable and goes out of her way to really listen! She helped me find the best mattress ever, thank you to Mattress Liquidators for such a second time GREAT experince!

They have great deals this is my 2nd time coming to this business. Everyone is helpful and…read morefriendly. I recommend this mattress Wharehouse great deals and quality mattress

Very nice and helpful gentleman . Assad took care of me without pressuring me and I was able to…read moremake a decision on one their catalog beds . If you're looking for great service and prices this is your spot !

They were so nice and helpful! We got my dream mattress and my son left with a toy! Thank you for a…read moregreat experience! I love my mattress!

Shout out to TIM !!! He hooked me & my partner up with our forever bed. We couldn't be happier…read more Thanks TIM !! If you ever have a chance to shop here, ask for TIM. He's very knowledgeable and helped us through the entire process. Sleep tight!!

Super friendly, helpful and knowledgeable sale representative named David. Did not feel pushy or…read moreoverly agressive- he just listened and recommended what would work best for us- showing us all the options, which were plentiful. Helped us find the perfect bed! We ended up going with a Kingsdown split top mattress. It will be absolutely amazing for one who had sleep apnea and one who has achy shoulders. It's extremely comfortable. David was instrumental in us understanding the options and what would work best for us. Additionally, the store was immaculate!

Recently, I needed a new bedroom set. I was looking for particular aesthetic. The staff helped me…read morelocate the ones that I needed. I am very satisfied with the set that I got and with the prices, definitely check them out they go above and beyond.

Service was good to the point where I felt I was forced to get a sofa couch I didn't originally…read morechoose. Still not happy with it. Only because there wasn't much of a selection to fit through my apartment. Same with the mattress I got from them. The original mattress wasn't available. Which lead me to get another one to accommodate me they said pick any other. I purchased in August 2023. The mattress sinks in one side. It's been painfully hurting my back. They offered to pick it up for 50$ to have the Ashley rep inspect it. Which means I'd be without a mattress. OR for me to purchase another mattress. While it goes through its claims / warranty process. The value isn't worth that place to ever purchase anything anymore. The material on the table I got chipped off. Really wasted investing there. Cute stuff _ just don't recommend their quality

I drove from far away, their hours for Sunday say it's 10am-6pm and got here at 2:56pm they were…read moreclosed! I had called before I started driving and the calls wouldn't go through.

Absolutely terrible experience. Our salesman was Jesse and he sold us a dryer and let us know that…read moreit would be on backorder and get to us before Thanksgiving. Thanksgiving comes and goes and still nothing from them so we finally called to speak with Jesse. He had no news for us and then when he finally got an update on when we would get our dryer he told us that we were not guaranteed to actually get our dryer a month later. this would be three months going on with no dryer. He was very rude and I felt very taken advantage of. We found the same dryer that same night in stock and bought it within 20 minutes for a cheaper price. It was absolutely terrible customer service and would not go here or recommend Howard's. How do you sell somebody a dryer without guaranteeing that they get the dryer? How do you sell somebody something without actually ensuring that they get that?

My fiancé and I were mattress shopping and we stumbled across banner mattress because we saw the…read moreflags outside. I have to say, I dislike salesmen, but Bill M. was a pleasure to work with. He was very polite and funny. He didn't stress us on buying all he did was answer our questions and entertain us as we shopped. He is very knowledgeable on beds, warranties, covers, pillows, pretty much anything involving beds. The biggest thing I appreciated about bill was his patience and customer service. He made my fiancé and I feel at home and feel no pressure to buy. We went to 2-3 other places and came back here because of prices and more importantly the customer service. Thank you Bill M. for taking care of our family.

DO NOT BUY A MATTRESS FROM HERE!…read more My 78 year old grandparents bought a mattress from this store a few months ago, and shortly thereafter bed bugs hatched had put their lives into turmoil. They had to pull apart their entire home, fumigate, and put everything back together; which is a lot of work for an elderly person. It is certain, the bed bugs came from this store or truck. My grandparents have not traveled nor have they had any visitors. It is impossible that the bed bugs just arrived coincidently after they bought this mattress. We have been in communication with the company several times but still nothing has been resolved. DO NOT BUY A MATTRESS FROM HERE!

I did a bunch of research before I settled on Bob's. I read the reviews about delays and still gave…read morethem the benefit of the doubt. I just moved into a small place so my furniture options were limited. I made a decision on a 3-piece modular sofa set and then a separate dining table. A total of $2600. The in-store sales guy was cool. Gave me space to look around, no pressure. That's the second star. Once I decided on what I was getting, he mentioned it was gonna take about a month "or so" to be delivered. As soon as those words were processed, I recalled the yelp reviews. I pressed on. A month later (today), a few days before delivery date, I get a text asking me to confirm my delivery date. An hour later, I get 3 texts telling me my order contains "items not yet available". Two hours after that I get a 4th text with the same message. Ok so wait, I need to confirm my delivery date, yet you don't even have the items? I check my order online and it says something different. That my delivery date is now a week after the original one but that I need to confirm the actual delivery window for 2 weeks after that. In total another 3 weeks wait. I start a chat to confirm all of this, which they do. I ask for a 20% discount for the inconvenience thinking they might counter with 10% to cover the delivery and setup. They counter with $50. 2% of a $2600 order. I'm out now almost 2 months without furniture. I cancelled the order and will take my business elsewhere. Unless they guarantee delivery the same day, I would steer clear of Bob's. Sad too, they had other furniture I had on a list for later. Now they've lost my business for good.

A big no for me. Reviews say it all. How about management do something fix it?…read more ..............................................,,.................................,,,,.....................................................

Mattress Brothers is tops in customer service from sales through delivery & set up…read more Quality. Service. Amazing prices! See Barbara in Riverside. She is the BEST!

Great place to buy your mattress. I love these guys. Great customer service, no one hounds you or…read moreanything, you can walk around and look as long as you like. I found the mattress I wanted but then took a trip to the Moreno Valley store and looked around the store, tested out a couple of beds and found the one I wanted when I fell asleep, the sales guy had to wake me up and said "I take it your be taking this one" LOL Luckily for me the bed was on sale from 1100 to 50% off, needless to say I paid cash and waited for my free delivery and set up. I recommend this place to all my friends