Bedroom furniture purchased from Irvine store delivered damaged. Sales representative Mr Alavi was helpful with getting us into contact with customer service. However, customer service dropped the ball. We were scheduled for repairs only to find we did not "make it on the schedule". Two days of work were wasted because of the mismanagement of Mathis' customer service department. Once our service technician finally arrived, our furniture was repaired. The repair was satisfactory in hiding the damaged finish. I requested via phone and emails to communicate the issues with customer service. No one from Mathis returned my emails or calls. The only reason I left this review was to acknowledge Mr Alavi's efforts and Mathis' subpar customer service. read more

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Leia in Customer Service was excellent in getting me going in the right direction with my return credit. My salesperson Kayla Luna was extremely helpful in helping me choose another recliner. She goes the exxtra mile. They both made my Mathis Home experience exceptional. 5 stars!!!!! read more

Hannah is a must to work with. My wife and I are pretty difficult to work with when trying to make a decision. Hannah was extremely patient, not pushy for a sell and helped in finding the right furniture. The furniture was on back order and Hannah followed up and helped schedule the delivery when the product arrived ahead of schedule. Thank you Hannah! read more

I completed an online/phone order with Travis. The order process was pressured but ok. The delivery, on the other hand, was awful. The delivery arrived on time with two very nice gentlemen who asked if I wanted the delivery on the porch or garage. I said I wanted the item in my home, he said no, its not Elite service. There was a large hole on the bottom of the box that had been torn open and several other holes in the side of the box. I had no way of knowing if the furniture was damaged on the inside. I was told I couldn't open the box to check the furniture without taking delivery. I called Travis, my original salesman, who was very rude and said he didn't charge me for Elite delivery. I explained he didn't notify me that the item would be in a damaged box and left on my doorstep. He told me that I don't have to take the item, so I sent it back with the delivery company. The delivery gentleman, dispatcher who heard Travis speaking to me, and I were all appalled at how Travis handled the situation. In the end, I don't have the furniture I wanted and I will never shop here again. I am hopeful that management will address the customer service issue. read more

It's a long, convoluted story but the take away is that we would NEVER buy furniture from Mathis in Irvine. They have "their side" and we have ours, but we're the ones who are stuck with an especially uncomfortable sofa and they have our money. Lame-O. read more

Of If I could give them a negative review I would. They LIE about the extended warranty. We ordered a very expensive dining room set and when we called about an issue, they denied our claim. read more

Horrible Horrible. In a not shell. $3000 electric chair for my elderly Mom. She spent every penny on the last chair in this lifetime. Go out in style right.We purchased the warranty $300. The chair stopped going up and down and she even got stuck in it. She called Mathis with the same run around as the rest of these reviews. Months and months she's waiting. I'm contacting the better business bureau. Never ever do business there,ever. Shame on them for putting folks through this. It's all about making read more

If you're having issues with Mathis Home , please inbox me. What's really funny is I just got an email saying Fred was going to take me to court since I was able to recover my money back from my credit card company. If you're having any issues with this company make sure you keep all your documentation and text and email them if don't help you immediately. Thanks for calling Fred I'm happy you're upset as I was when dealing with your horrible store and service! read more

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I could cry... I'm debating between 2 and 3 stars because I actually do really like the furniture at Mathis (so I want to give credit where credit is due), and most of what I've bought has been really good. Customer service was good, options were good, etc. It's also the only furniture store I know with such a big selection. But the excessive drop in stars is because of how miserable I am with the mattress I got through them. I selected a really expensive mattress with them (after laying on every mattress in the store about five times each), and what luck-- that exact mattress was available on clearance! It was marked down from $3000 to $2500. I naively thought-- how great to save $500! Sign me up. NEVER BUY ANYTHING ON CLEARANCE. At least not mattresses. I knew it was going to be as-is since it was on clearance, but it seemed like it was in great shape and the card on it didn't state any significant problems. The mattress initially was the most amazing thing I've ever purchased in my life. It was heaven every time I laid down on it. I couldn't have been more over the moon about my new mattress once it arrived. After only one month however, the middle of it started caving in. I thought surely I was imagining it. I had to run by Mathis to pick something up, so I told one of the guys there the possibility that my brand new mattress, clearance or not, was potentially caving in already after only a month. He said to call Tony, my original salesperson, and... although clearance items are as-is... who knew, maybe he could help. When I got home, I instead tried to talk myself out of it caving in and chalked it up to my imagination. Four months later though, it's absolutely, no question, caved in. I called Tony, who told me to call customer service. I did, and I'm not sure the woman I talked to could've been less concerned with my issue. I told her I acknowledged that I bought an as-is mattress, but this seemed pretty extreme. I was nearly begging her to do something about it, as I just forked over a ton of money for this high-end mattress, and it only took a month for it to cave in. That seems excessive, even for clearance. She told me she'd reach out to the store manager and either she or him would contact me. I've yet to have heard a word from anyone. I now have a $3000 mattress that rolls me into the center of it. Aside from being caved in, the center that's caved in has flattened in a way that doesn't feel at all like how the mattress initially did. I usually try to sleep all the way onto one side so I get the fluffiness and soft feeling, but because it's only a queen and not that wide, I end up rolling into the center where it's caved in. Yes, I bought an as-is mattress, but this is excessive. My biggest beef about it is that it was only discounted to $2500 from $3000. That's no where near an acceptable discount for a mattress in such bad shape that it caves in within one month. If I had gotten it for $1500... okay, half-price... sucks, but I signed on for that risk. I had no idea a $500-only discount could ever come with this much risk. Even though I signed on for an as-is mattress, selling me that mattress for only $500 off the original (less than 20% off) was an absolute scam. I inevitably am going to have to replace the mattress. Initially I thought I would just find the same one at another store because I love(d) it so much... I would never buy a mattress from Mathis again even if it's new with a warranty... but I think I've figured out this is a Mathis-specific brand (William & Lawrence), so it looks like I'll have to find a completely new one. The day I bought this mattress, I spent over $6000 at Mathis. That was following a recommendation from my mom who has shopped at Mathis for years and has spent tens of thousands with them. I will now never buy at Mathis again, not because I don't like their furniture, but because I just got SO screwed on this mattress. $2500 down the toilet, and I'm going to be forced to pay it all over again somewhere else to replace the mattress. As much as I loved Tony, I wish he would've cautioned me about buying mattresses on clearance. What feels awful about it is he presumably made the same commission off the $2500 version as he would've the $3000. If he would've told me the criticality of having a lifetime warranty, I never would've thought twice about paying the extra $500. I really want to cry over this mattress. I'm essentially stuck with it until I can pony up another $3000 of spare money to replace it. And one more knock against them, to tie into the low rating... I don't remember it having used to have been like this, but now every time I walk in the store I feel like there's a hoard of vultures circling me to get my business. Their salespeople have become too much for me. I literally walk in now ready to fend people off. I had to tell one sales guy to please leave us alone as he was making us uncomfortable. read more

Be very careful when making purchases at this location. Sales staff, specifically Kianoosh, was dishonest and intentionally misled and lied to make a sale. Once the sale was final, he backpedaled on his promises and guarantees. Despite evidence he did so, the store manager refuses to help. Such a shame considering our positive past experiences. read more

I went in Mathis brothers Ontario today looking for a small desk. I found one in the clearance area I liked. I had many questions regarding this desk and a salesperson ( Viviano ) answered all my concerns. No pressure. He let me think. Well I went shopping to the Mills Mall. Nothing but people and crowds. I went back to Mathis and found Viviano, he remembered me and knew the exact desk I wanted. I then went to the Bistro and enjoyed and rested while my furniture order was completed. (Also the girl waitress/cashier in the Bistro was absolutely the best. Kind , friendly and informative. I mean Really... eats and drinks and a nice place to relax and think at a furniture store.... How great is this)? My overall experience today was great and Viviano I want to personally thank you. Oh and I forgot... the price $$ was great read more

WORST Customer service!!! Can't trust the salespeople!! Told us we qualified to change out our matress if we had a protecter on it, never told us we had to purchase one from them. Mattresses delivered was a peice of junk nothing like what we had selected and customer service is a joke. No accountabty or help. The just want your money and once they get it they are done with you. DO NOT SHOP HERE!!! read more

We were looking for a sofa to replace one in our living room. Rosario (Rosy) was excellent in allowing us to browse and then once we determined what we were interested in she provided us with excellent service. With her help we selected a perfect sofa and ottoman. Thank you Rosy! read more

Save your time and go somewhere else!!!! They offer FALSE advertisement online. There website offers same day delivery LIES. Offered to go in person to pick it up. This company doesn't offer pick up's on Sundays for a mattress. Also don't trust their messaging option who ever messages you doesn't actually work in the same store. WASTE OF TIME read more

Mathis Home - FALSE ADVERTISEMENT. Clearly shows on there website order today and receive today - Furniture Stores Near Me - Ontario, California

I just recently moved and had to furnish my new home. I bought furniture from Jeromes, Living Spaces, and Ashley but went to Mathis Bros. in Tustin to purchase my sofa. I have purchased multiple items from them in the past, so I was confident that I would get great quality and customer service. Wrong! I found the couch I wanted and special ordered it. I was told it would take 8-12 weeks. I had to pay a big delivery fee, but felt it was worth it to get what I wanted. Well, when it was delivered, I was told they could not bring it inside. Porch delivery only. Then, I discovered that it was the wrong material, even after the order was triple checked. So, I had to wait another 12 weeks for the correct order. Mathis Bros. would not give me any compensation for the error. I even went to the store and talked to a manager. I will never buy from them again! read more

If I can give zero stars I would ! This place has been a complete nightmare . I started at the one in Irvine which my sales guy sold me a couch I told him I need it delivered next month he said no problem we can do that . He said he would call me when they have a delivery date . A few days later I was by Ontario and decided to stop into that one . A sales rep that helped me buy a bedroom set (which she knew I wanted everything as fast as possible) asked me if I was aware my couch was on back order until January!!!! Like the sales guy in Irvine cared more to get the sale and make me believe it was all doable ! Fast forward now to todays delivery the sales rep that helped me with my bedroom set wasn't aware that a box spring for a king needs 2 box springs . Well only one was delivered ! I have been on the phone with them all day trying to get them to redeliver another half of a box spring and I still have no answers . Not only that they keep telling me I have to go into a store to pay for it and that they can't deliver it asap ??? I'm so fed up my bedroom was 4k and it's been the worst 4k I ever spent . Also my card declined when they were taking payment over the phone because their payment center is in Oklahoma!!!$ so obviously it instantly flagged with my bank. They won't retry the card but instead keep telling me for security reasons I need to go to the store which is an hour away from my house !!!! The mistake was on them for not training their sales associate correctly and also not double checking all out going shipments to realize that they are only sending half a box spring and now I have no bed to sleep on until got know when !!!!!!!! It's a nightmare read more

David Khoury was very professional. Definitely provided the patience and service I was looking for. I went to Ashley's a couple days before with my GF and I got crap service. "Showed them was I was looking for and he just said we have none of that. Look around." And he just hovered around us. I met David at Mathis and showed him what I was looking for. Couldn't find what I hoping for and out of no where he suggested a set from Ashley's furniture. The color, fabric and comfort was amazing. A complete different design. I had to make sure the set fit in my lvijg room and he responded promptly with every text question. I ended up buying the couches,tables,rugs and dinning set. He priced matched Ashley's. I was going to negotiate like I normally do with Ashley's, but I'm willing to step over a couple hundred dollars to get 5 star service. And if he's still there when I need help with something in the future, pretty sure he will provide that service he promised. read more

This place is a joke. Steer clear of their "Premium Protection Plan" They push the protection plan on you telling you "if anything happens" they will fix it. But when you try to make a claim , they don't honor it. Now, in order to get the best price you have to join their Mathis Rewards membership club for $139 a year! Who the heck buys furniture every year? Mathis Bros can keep their gimmicks! This place is worse than a car dealership! Go somewhere else! read more

I ordered a love seat on December 27th. One month later I get a call that I needed to sign a new order before manufacturing could start the order. I was never informed the new order was changing the price. I was told that the new signature was just a process change because I was getting an upgrade to what I ordered but Mathis would honor the original price. Why put the customer in the middle of an internal process. The reason for my Yelp comment is that I reached out to the General Manager and the head of sales. I heard nothing back. Poor customer service. Be careful. read more

Derrick Johnson is hands down the best sales associate to work with. He wasn't too pushy, he was knowledgeable, and very patient when we made our furniture purchase. Overall, we had a wonderful experience! read more

I will never buy anything from Mathis again. My recliner motor died 4 months into it. Tech came out and promised me a 2 weeks turnaround time. That was back in January. It is now April, and I'm still waiting on that motor to arrive (supposedly by boat) before I can even get scheduled for a tech to come back out. Give me a refund, so I can call it a day. read more

Hi So the same day that Rick from Mathis home business manager replay and ask me to email them about the issue I did at the same day! I'm still waiting for them to replay to me and so far nothing. I wonder how much longer will take maybe 7 months like my table that every month they say next month and there is nothing I can do about it right ? This is the worst furniture place ever!!!!!! I have no dinner table to eat with my family. 7 months !!!!! This is not normal! Clearly is a scam!!!!!!!!! read more

Went back to Mathis Home the next day after my 1st 1 star review. The salesperson I talked to the day before disappeared. Another sales person went to help me and disappeared and sent another who ignored my wife and I. It felt like I was at a car dealership, you know when they go to the back to talk to the sales manager and you get nowhere. Seems Mathis Home has decided to blackball me from the store. Interesting enough, the same mattress the next day now had a reserved tag on it. Had they had done that the first day, I wouldent be here. Seems the store has lost its way of good customer service, maybe new owners?? Wont go back. read more

My husband and I visited Mathis Brothers in Ontario today. Vincent Foglia was our salesperson. Vincent was extremely helpful in showing us options and styles based on the information we shared with him. He took his time with us and never pressured us into anything. He gave us alone time to look for ourselves and also gave us great recommendations. He was knowledgeable, energetic and a pleasure to work with. Chelsea, the sales manager was also a pleasure to work with when I asked her for recommendations on customizing the color on our sofa. We finally made a decision on a selectional in a custom color that met our wants and needs for the price point that worked best for our budget. read more

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Beautiful showroom & furniture but my boyfriend & I felt so uncomfortable here we didn't really get to shop because a sales associate followed us around the entire store the entire time!!! Such an awkward & off putting experience read more

Great customer service and a huge selection, but the rug I purchased here was a disaster. It was shedding lots of fur in the beginning, so I thought if I vacuumed it a few times, it would be okay. However, it's been over 6 months already, and it's still shedding. There's gray fur on the couches and the floor. If my kids sit on the rug, they get short gray hairs all over their pants. I am very disappointed in the quality of the rug. This was not a cheap rug either. I paid over $200 for this rug that continues to shed. Everything else I purchased, I'm pretty satisfied with, but do not buy rugs from here. read more

Mathis Home - Daily fur shedding from this rug. - Furniture Stores Near Me - Ontario, California

10/16/20-Once again we spent almost $3000 on a sofa sectional, their furniture protection won't cover feeding on one of the head rests on the recliner. This set was purchased in February 2018. The recliner makes an atrocious sound as it reclines and retracts back into position. Their technician came out, took a report, and basically came up with the same conclusion and said this is normal wear and tear and it is not covered under the furniture protection. However if it starts to crack then they will cover it. Maybe I should hold a hairdryer to it for eight hours and see what happens! I will never buy another piece of furniture from Mathis Brothers. All they sell is garbage. Everything is basically from China and only good for staging a home and not for real use. Why would you want to spend $2000 or $3000 or even up to $5000 for living room and dining room furniture only to have it last less than three years and sell it on offer up for a fraction of that price? They referred me to one of their furniture repair technicians who quoted an estimate of $200 to repair this flaw. I decided I can go ahead and buy $17 worth of dark brown furniture dye on Amazon, and try and give it a shot myself and see how it turns out. I would highly suggest if you're thinking about buying any leather furniture, or for that matter anything that is supposedly wood, or even some kind of natural finish, that you forgo buying it from Mathis Brothers. They will not stand behind their product, and you're just better off spending a little bit more money and buying it from Costco or somewhere else. read more

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To the manger Rick response . No thanks we found a much better place that was able to accommodate our needs, same couch and it fit just fine. We even added a beautiful coffee table. And I think after so many negative reviews of high cost and people having similar issues and for some much worse, we made the right choice. read more

We went in and bought a couch and a rug. Couch was delivered as promised three days after purchase. The rug we weren't told until we were done paying and setting up delivery that it was coming from a separate vendor(like amazon) they said so this company would be emailing us within a day or two. We have texted and called the store and our sales rep multiple times. It's now two weeks later and no email or contact from this mystery company and nothing but a let me check from the store. I bought the rug from mathis brothers not this other supplier! The reason I came to Mathis brothers and didn't order online was to avoid this. Completely shady as well that I was not told until after I paid it was not being shipped by them even though I was looking at the rug in their store. Couch is great. Crickets on rug read more

We had to walk out. The moment we stepped in, it felt like we were outnumbered--20 salespeople for every customer. My wife and I simply wanted to browse, but apparently, that wasn't allowed without a sales rep hovering over us. Even after I politely asked for space, the salesperson said he couldn't step away. It was hands down the most frustrating sales experience I've ever had--even car dealerships give you more breathing room. Needless to say, we'll be taking our business elsewhere. read more

I went into Mathis Home in Ontario, CA and met Carla a sales lady who was very helpful and professional. She showed me some furniture pieces and also referred me to Maggie Garcia, an Interior Designer. Maggie definitely had the skills and expertise to assist me in selecting the perfect furniture/decor for my home. She was very nice, patient and not pushy. I am very grateful for her services and is a great asset to Mathis Home Furniture. read more

So I just want to thank you to Michelle and jorge from Mathis brothers they were amazing we brought a bedroom set living room set and dining room set. They were so patient with us. The store was even closing and they still took their time when helping us . They didn't rushes rush us or pressure us to hurry up and make decisions they show us swatches, Just phenomenalService even the financial department was awesome. If you want An amazing sales team asked for these people. Awesome job definitely will go back Michelle Arellano and Jorge Soria read more

I was met by a highly educated service provider who assisted me in getting the exact couch I wanted for my living roomHe was professional, personable and a pleasure to plan a purchase and delivery which was perfect! The people who took my other couch also helped me move two chairs w/in my upstairs and downstairs and I have so enjoyed my beautiful couch!!! It is worth the trip to Ontario from Lake Arrowhead, and I am pleased with the comfort, value of the entire experience!! I read more

When furniture was delivered I was very disappointed. I was told that I would receive a certain service and when furniture was delivered the delivery personnel also had very bad attitudes, and left my house in disarray I called mgt directly twice to speak with him about their service and issues. Mgt did not return my call. read more

I am really disappointed with Mathis Home. I bought two sofas from them. First, I noticed that the sales representative added an (approximately) $300 charge for a type of insurance that was beyond the warranty and was optional. When I noticed this, I was forced to go in person to get the reimbursement because I did not want to give my credit card number over the phone. I was not informed that the coverage was optional. During delivery, one of the two sofas arrived damaged, and I did not accept the damaged one. Now, I have to spend more time dealing with this situation. I've wasted so much time on this company that I cannot recommend it, even though the sofa I received and accepted seems to be of excellent quality. It's unfortunate that they don't prioritize customer service and satisfaction. read more

Mathis Home - Note the sewing. - Furniture Stores Near Me - Ontario, California

On a recent trip to shop for a sofa and recliner, we came across a real nice salesman. Brandon Berendsen assisted us. He wasn't pushy and provided us with accurate information on the products we wanted. What we enjoyed about this shopping experience was the lack of pressure by Brandon. What we didn't like was other more experienced salespeople trying to talk us into a sale when Brandon went to do some research with us. If you want an honest salesman, ask for Brandon Berendsen. You won't be disappointed. We ended up purchasing 2 reclining chairs and a sofa. read more

I purchased an additional warranty that was sold to me as covers anything Come to find out that's not the case and when you call Mathis they say we don't know the policies of the warranty company that we sold you and give you a customer service number that tries to sell you a Walmart card acct , horrible to say the least, be very cautious when they say hassle free warranty against and damage because it certainly is not true read more

My experience with Mathis was not as I expected. I spend about 3 hours to get the best mattress for me the sales person was more into making the sale that helping me. I bought a set of bed with the mattress and base and headboard according to the sales person all should fit and work for me. When the delivery and the installation was done the Mathis tech mentioned that the headboard will not stay in place it tremble, shake. I went back to the Tustin store and talked one of the managers and he was going to send back the tech, but that was 2 weeks ago and nobody has come. I got a called from the store and they said that the way it is nothing the tech can do. Worst customer service. read more

Get ready to wait forever and to be reamed for the pleasure . Bought a rug. it arrived late and looked nothing like the image on their site. 15% restocking fee and had to pay for return shipping. Customer service ( if you really wanna stretch reality and call it that ) is painfully and intentionally slow. read more

We have had the best experience with Mathis Brothers. From the selection of furniture, to our sales person Alyssa Saldivar, the delivery guys that delivered our furniture. We had zero pressure at the show room, but if we had questions Alyssa was right there to answer. The finance dept was quick easy and pleasant. The delivery guys were polite, professional and on time. I will definitely do business here again and refer all of our friends and family that are looking for furniture. The quality of our furniture and price were second to none. read more