My wife and I came here to get ideas on pieces that we would like for our new home in Texas. Our Sales Rep said that Mathis delivers to Texas for a 10% of total purchase fee. We decided to move ahead with a bedroom set and dining chairs. We paid for our items but since the store was closing, the rep wasn't able to get our delivery fee on our paperwork because the manager for that side wasn't available. We've been calling them for 3 months to get this solved, and two different managers have reached out saying they'll get it straightened out. Have not heard back from anyone. I even tried to give them more business by asking about adding to our order and neither Jeff or Katheryn will call me back. I finally received a call that my items were ready and they want to charge me 30% for delivery. I told them that our rep gave us a 10% figure, but since that person no longer works there I was basically told there's nobody there to reprimand.. Never come to Mathis Brothers, they do not know what it means to service their customers. read more

Customer service is terrible. Have been trying to get a repair done for over 4 months. Today is suppose to be the day of service. They didn't call with a time estimate, and when I call customer service they have no answers. So I don't even know if they will show up or not. Customer service kept saying she could reschedule me, to which I kept saying no. Then a female from customer service calls and says she rescheduled me to a date without even checking to see if I was available. I still said no I don't want to reschedule. So at this point I don't even know if the service people will show up or not. If you want to buy furniture, I recommend you shop elsewhere. read more

After searching for a new couch, we ended up at Mathis Brothers. Very good selection and awesome pricing! Unfortunately the couch we chose was stuck in the ports and was delayed. We are patient so we waited for delivery which took place late November 2021. Within a week we noticed that one of the cushions had a seam that was separating. No worries we thought, it's brand new and we purchased the "Protectall" "full coverage" warranty. After a bunch of pictures and review, they have decided to NOT fix a brand new couch with a seam that is separating and say it is normal wear and tear. Can't stress how disappointed we are! read more

The Good: In-Store Experience: The sales rep was great, she let my wife and browse without us feeling like she was hovering. She was able to answer any questions we had and made the overall shopping experience easy. The only downside but it is the same way at all furniture stores is the upselling. Delivery: Items were delivered on time and within the 2 hour timeframe. This 2 hour schedule is so much better than the 4 or 6 hours other furniture stores provide. Customer Service: Mathis Brothers has probably one of the best customer service teams available. I called them many times and someone always answered very quickly. They also had the text option and they responded immediately to my text messages. I have purchased from other furniture vendors and none of them answered as quickly as Mathis Brothers. I was able to return all items for a full refund. Mathis was great about the returns and made the entire process very easy. The Bad: The Sectional that was delivered must have been sourced from different locations to include different warehouses, floor models and a prior customer return. Only 2 pieces actually arrived in the protected white covers, the other 5 came items came unprotected. 1 end unit recliner was heavily used 1 recliner did not function 1 console piece was put together completely wrong 1 non-recliner had major creases on the back 3 different distinct color variations 2 distinct textures (rough and smooth - super odd) Overall, the only thing I lost in this ordeal was my time but I would have a difficult time recommending this store due to the fact that QA for deliveries is not very good. No way should the center console have been shipped out of the factory, it was so poorly put together that it made me laugh. I ended up buying sofas from another store - it took a total of 6 days from buying to having it delivered (In brand new - unopened boxes). My only recommendation is to do the following: Take pictures of the floor model, so they don't ship you the one from the floor. Verify how the furniture is protected when they unload it from the truck. read more

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I'll make this short & simple. My fiancé & I walked in to hopefully walk out with placing an order for a bed. We walked out 2 minutes upon entering the store because we were chased down by the sales lady as if she was a vulture on a hunt for some food... (or trying to chase her babies). So we decided to not give this store our business/commission and placed an order online read more

Mathis Home - Furniture Stores Near Me - Irvine, California

I made 2 purchases from Mathis Home. The next day the company emailed me to let me know the vendor contacted them, and the items were no longer in stock. The second day, they issued a refund. I was very impressed with the communication and expediency of the customer service. read more

Not changing the review. The business practices are unbelievable! BUYER BEWARE. Setting aside "membership" you don't want or need for a moment. Be advised if you get a Mathis Brothers credit card, and you want to use said card, you will be surprised at checkout to learn you MUST pay tax and shipping separately. Separate from the card. Without warning. And once questioned, the "social media' rep advises me that it is not a policy, but a business decision. When I queried if it was posted somewhere, I was met with this response via e-mail. The "manager" responding to all of these reviews will simply move you to social media for response. From Christy. I have answered your question and have no further information for you. It is not necessary for us to post our business practices. In other words, we are no better than any back of the truck dealer. We don't need to share information with our customers, nor do we need to be transparent. I once loved you Mathis Brothers. Way back when it was still run by the brothers I believe. You are not the same, and your business practices do not match up to the expectations of OC customers who can shop any other furniture store and be treated better, and not treated like street rats. 2nd UPDATE: Response to Business Manager from his statement below: Your current response is quite offensive. I demanded NOTHING. In fact, I was clarifying why your cashier did not simply state tax and shipping up front is a business decision. Instead, she said she did not know and it was a Synchrony Bank decision, which was untrue. My response to Christy, not you on the white paper she sent on manufacturing taxes was the following... Thank you again.  Where is this posted in store prior to purchase, or MB site? Perhaps a quick review at the cashiers desk, so they communicate a business  decision vs. blaming Synchrony which isn't their policy. The white paper really does not refer to end customer. But I digress. I made no demand. Not rude. A simple response to her and the following was from Christy in response. The one line was exactly pasted from Christy's ENTIRE email. Here you go: "I have answered your question and have no further information for you. It is not necessary for us to post our business practices." Have a beautiful day! No demand at any time was made by me. As for the pillow? Seriously? It was on the chair. It matched exactly. It had no tag otherwise, and following delivery our salesperson also thought it was a set. So blame the customer, because you provided the pillow as a concession? A pillow I would have purchased if it was sold separately? Your one star reviews say enough. You sir are way out of line and this is not at all how you handle customers in the service industry of any kind. read more

Mathis Home - Chair on left with lumbar pillow/cushion - Furniture Stores Near Me - Irvine, California

This place is a One-Stop shop for all your furniture needs. What an incredible selection. From budget-friendly to high-end, they have it all. And in abundance. I have spent dozens of hours shopping here while I am decorating a new apartment. Now, I'm not a fan of salesmen, to put it lightly. But there are two here that really stand out: Homa and Marissa. Both are such friendly, helpful, and genuine humans, not just sales driven employees. Homa spent so much time showing me every bedframe that met my exacting requirements, and was so genuine and pleasant the whole time. She told me about all the custom options available, was upfront about pricing, and helped me find the perfect fabric. She was so patient, never showing frustration that I hadn't found the best bed frame in my budget yet. I highly recommend asking for her, as she will put in the time and be kind and friendly all throughout, even if you don't end up buying anything. I doubly recommend Marissa. She is such a breath of fresh air! I have spent dozens and dozens of hours shopping for a couch, going to all the different stores, and I have never encountered a sales associate who was so genuine. Marissa was legitimately fun to interact with, like an old college friend. All throughout the process, she is really willing to put in the effort to give you exactly what you're looking for, and spends a great deal of time with you checking stock, checking with her manager about delivery dates, and trying to find you the best deal in your budget. I had been dithering over buying a couch for over a month, and my experiences with sales associates had not been positive, to say the least. Every one felt like they were (and were in fact) trying to pressure me into a sale right away. Marissa was very different. She talked to me like a real person, with no wheedling or manipulation. You feel like she is someone who is just there to help out. She interacted with me like a friend, rather than a pushy salesperson who ultimately didn't give a care whether I found the right piece as long as I bought something. Today. And because of that, we actually ended up finding the couch I wanted. (Finally!) She made the purchase process straightforward, telling me about all of the fees upfront, and getting the entire process over with quickly and painlessly. She seemed really trustworthy. I will definitely buy more furniture here, as long as I am working with Marissa or Homa! read more

ordered a bed and mattress with home delivery and install and the delivery / install crew showed up without hardware to install, so we've had the headboard and frame sitting in our bedroom floor uninstalled for a week. they finally rescheduled for today and guess what? the crew again is missing hardware for install. stop. wasting. our. time. and you shouldn't too. from the moment we stepped into the store it felt like a car dealership with pesky sales people who won't leave you tf alone. pro tip: buy furniture elsewhere. read more

Horrible customer service. I've been waiting weeks for them to get an order right. Salesman was awesome. 4 attempted delivery attempts...Twice delivered damaged merchandise and twice sent the incorrect piece for replacement. Lisa, who I like to refer to as the ultimate Karen, is the most obnoxiously rude excuse for a customer service manager ever. She quotes a training script and cannot and will not answer simple questions. However, what she can and will not ever do is to get off her lazy behind and take responsibility for their screwups and commit to fixing it. Regional sales manager is just as bad. She committed to a call back by Tuesday. Yeah, nope. I emailed her for a status. She did call and again over promised and under delivered. I'm so ticked over this and completely regret my purchase. Avoid this awful place. read more

I recently purchased an outdoor furniture set from Tommy Leverick. He understood what I was looking for and showed me several options to choose from. He provided recommendations based on how I will be using it and the fact I have pets too! It has been the perfect addition to my backyard and has withstood some extreme weather I've had too. It was delivered and set up for me, all arranged very easily. read more

Mathis Home - Furniture Stores Near Me - Irvine, California

I had a really bad experience here they were supposed to deliver all of my items on Monday and I only received one Item I called the manger RJ he called me back and told me that the sales person Lexi had made a mistake on my delivery date and that I would have to wait till Friday for the other items and that there was nothing he could do to help get me my items sooner he didn't care that I didn't have a bed to sleep on . I tried to call corporate but never got a response from them I will never shop here again and I suggest going somewhere where they value their customers and have employees that are properly trained . Also the delivery people were very unprofessional when they delivered the one item . read more

BUYER BEWARE!!! I originally met a wonderful salesperson named Viviana who felt trustworthy. However, after we ordered and bought six patio chairs, when they were delivered, they did not match and were not even the same model. We shared this with the delivery people who called it in. Then when the replacements came back with the correct model, they were the wrong color. It took several days and then we finally got the right chair delivered to match the rest of the set. Next, I spent $1500 on a recliner. This time around, they came to deliver it and set the chair on the front step. They were nice but five minutes after they left the POLICE were knocking at my door. They asked if there had been a delivery to the house. I showed them the paperwork and they told me how the Mathis Brother's truck had knocked down electrical and powerlines on the street and after they realized it, they kept driving despite the beckonings of our neighbors for them to stop. Our street had to be closed down until the power company came and re-established the lines!!! When I spoke to the store manager, he claimed to know nothing about this incident. Finally, after buying my recliner, I came back with my 90 year old neighbors to buy their 98 year-old veteran a "lift" recliner chair. Earlier in the week, he had fallen and incurred a bad fall requiring an ambulance and seven staples to gash left on his head. "Viviana" was on vacation and she told me to work with her "trusted" associate whose name was DEVIN. From the start of this transaction, this man knew NOTHING, not even the sales tax rate for this store . He also did not know how to turn of the chair's remote and had to get a manager to show him how to hold the button down for 4-seconds to shut it off. Then, after he input all the details to buy the chair, the price was not correct and I corrected him and he had to input the order a second time. We asked if how long it would take to get delivery of this chair because my neighbor was greatly in need after being taken by ambulance after his fall. I asked if the Labor Day rush was over and he said he could have the chair to us in two days, on Friday the 13th. Yes, Friday the 13th was a nightmare!!! I took the day off so I could come over and put together the chair and assist my neighbors rather than them paying an extra $200 for delivery and assembly in the house-- they are retired Veterans living on a fixed income. At 1:30 p.m. I was worried the chair had still not been delivered and so I called the store to see what the ETA was. Delivery services said they had no record of it. I called the salesperson (DEVIN) and he said, "I'm on my lunch, I'll call you back after I have time to look into this". I never got called and after waiting 90 minutes I called the store again. He said he didn't know what had happened and he did not apparently press the right key on his laptop to complete the delivery order. He said "sorry"! I said sorry were just words and that he needed to try and follow through with his commitment; I asked "how would you make this right". I again waited for an hour as he was supposed to speak to his manager and see about getting it to us that day still. When I called back now at 4 p.m., I got more excuses and then he said he was going to talk to his manager. Now it was late int he afternoon and I was worried that the warehouse was closing and the chair would not be delivered. I was tired of getting the run around on the phone and thought maybe being face to face might help. At 5 p.m. I went to the store and asked to speak to a manager. "Bobby" was much more understanding and I was hoping he would have more authority and experience to try and to resolve the situation. He said it could be delivered the next day as they had a 3rd party delivery service but it would cost US $200 and the company delivery service would not get it out until Monday afternoon. My friend asked, "Is the chair at the warehouse"? Bobby said yes, and we asked if it might pick it up if we drove to get it because our neighbors are waiting and truly needed it. Bobby the manager said said we could. We left at 5:30 in the height of rush hour traffic and drove my truck from Irvine to ONTARIO. He said he would compensate us for GA$ money and we were issued $44 for our time, gas, truck use, and their incompetence. This did not seem like a fair exchange of "making it right"! All I can say is that with Mathis Brothers, there is extremely poor communication where the left hand does not know what the right hand is doing. It is like visiting a nice furniture store with a bunch of slick, used-car salespeople. I've never had to write a review like this before and am a patient teacher who also worked at Nordstrom and Hyatt where they know "CUSTOMER SERVICE" and how to take ownership for their mistakes and make it right. I would NEVER recommend MATHIS BROTHERS! BUYER BEWARE!!! read more

avoid these guys at all cost. They are worthless in sales and customer service. Bought a primer brand king size bedroom set which we paid hefty price for. It showed up with one box spring, apparently I need two. The single part number for a Sealy king size box spring needs to have qty 2 which sale person didn't know and i should have been charges twice. . I was told they will make it right by shipping me the 2nd unit the day after. Later called and said the other piece went to someone else. So i am not the only one with half box spring. A week later, they show up with their in-house brand called Lady Americana, which is junk. read more

Bad customer service especially comes to delivery. Whoever picks up the phone for delivery services shouldn't be hired

We have been looking for the last couple of months at furniture at Mathis but couldn't completely decide what we wanted. We had been dealing with Mason. He was very attentive and helpful and when he doesn't know an answer to something he will go and ask and not pretend to know something he doesn't. I appreciated that. He responds to texts and questions. He was patient and not pushy. When we finally decided to purchase he was not there but in vacation. He referred us to Bahar to help us. She was so sweet and kind and patient as well. We had lots of questions and wanted to see if things match which means taking something from one area to another to confirm. We ended up purchasing finally and finishing our order. She was vey Knowledgeable and professional. read more

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I would give no stars if I could. Bad customer service. I bought a sectional, a recliner and a custom ottoman from the Irvine location. Ottoman was ordered as a rectangle 45" in length. We received a diamond shaped looking thing. salesman and manager have been giving us the run around. first they said they would take care of it then they said the ottoman we ordered was not available. they had me pick a different one for which they are saying now that I have to pay the difference on!! WTF! They made the mistake and want me to pay for it! I get the run around from customer care too. this company has horrible client retention do not buy from them unless you are prepared to be frustrated and exasperate. Do not use the Irvine location!! Update to response from owner: Email is bogus just trying to make themselves look good on Yelp. Don't fall for their "make amends" messages. Like I said bad company to deal with. read more

Bought 2 recliners, Recliner Love seat August 8th paid cash from Irvine store and where told it's in stock and will be delivered in two weeks that was the first Saturday delivery available Got the 2 recliners and no love seat. Was told it will be delivered in 2 weeks. I had to call this week September 29th when we will receive our Love seat? Adrian our salesman said it's still not available and when I got upset he checked and miraculously they are in the warehouse. BUT could not deliver it till October 8th. When we pushed him to get an earlier date as we have waited sooooo long we where told that his manager could not accommodate us with an earlier delivery. They got our money but NO loveseats yet. I guess costumer service is not their priority. read more

Had an excellent buying experience with Matthew; convinced me to get a la z boy recliner, and honestly it was the easiest and best decision I've ever made. Thank you and I will be sending all my future business his way Cheers Ps: I never write reviews but wanted to showcase this awesome place and their extremely welcoming staff read more

Be careful with Mathis Home!! They debited my account for an insurance policy that I didn't approve or authorize. Called my credit card company and they investigated the transaction, and resolved the problem in less than 24 hours. read more

I had the worst experience here. The manager and salesperson Daisy is the worst person I have ever met. I bought a bed and a mattress. Daisy kept asking me to pay quickly and kept sending us messages. Daisy said the bed would not arrive until September. We asked if we could communicate when it would arrive at the earliest. Daisy called the manager and the manager said it could be delivered together and promised us that we could return it. Then I paid and told me that there was no bed when it was delivered, but they delivered the mattress. Daisy did not tell us that there was no bed. She lied to me. Then I communicated with her and she said it would be delivered next week. We waited another week. After a week, the bed still did not arrive. I said that when I paid, you told me that it could be delivered together, so I want to return the mattress now, and I don't use the mattress. When I needed to return the mattress, they said that it could be returned within seven days, but when it was delivered, Daisy told us to wait a week for the bed to be delivered, so we missed the return time. The bed was not delivered and we bought it somewhere else. Then I asked for a return, but another manager said I couldn't return the mattress, and Daisy blocked me and didn't reply to my messages. We asked the manager when we bought it, but when we returned it, another manager said that the manager's decision didn't count. As a customer, how do I know who can make the decision? read more

TLDR: Terrible customer service once they've made the sale. After posting about my negative experience, Rick from Mathis Brothers responded to my post asking for an email. I emailed him the next day but almost two weeks later, I still haven't heard any response from Mathis Brothers. All they care about is getting your money and after that, will flat out lie to you. Take your business elsewhere. You can find most, if not all, of their products in other furniture stores or online. read more

I went to many furniture stores in search of a pair of recliners. Most of the stores had very limited selection and most of the time the Power chairs were not plugged in so you couldn't try them out etc. Very frustrating. Then I went to Mathis home store in Irvine. Wow! They have so many recliners! Sales associate Steven helped me out immediately and because of his knowledge of the construction and operation I quickly found the perfect recliners! Steven also helped me to get the very best price on this purchase and future purchases through their membership program. I recommend Steven and Mathis Bros Home store for all your home furnishings. Really nice store with a huge selection. read more

Aman Patel was great to work with. He was extremely patient and showed us products that would match our style. We ended up buying coffee table, bed, mattress and rug from him. Highly recommend him!! read more

We love this Mathis Home mostly for the way the staff treats and appreciates us, and the solid food options at the bar/cafe, especially for kids. My wife loves being able to design her own couch (with her favorite designer, Aaron), and we've picked up some nice vases and side tables along the way. But, again, the highlight is how much they appreciate their customers with VIP and customer appreciation events! read more

Loved my furniture, horrible experience with the salesman. He was nice at first ofcourse, made his sale and turned into a jerk. He blocked me when I needed him the most , mathis in Irvine has the salesman text you for delivery updates. I will avoid mathis thanks to this salesman Mansour. I complained to management and magically he unblocks me and asks if I need anything. Screw this guy and the pompous management at mathis bros Irvine read more

I wanted to give the most recent update on 10/16/23. I'm happy to report that Mathis Bros worked with us to resolve our broken frame. They took part of the couch with them a few weeks ago and brought the repaired peace back today. Our couch looks great and they saved me tons of $ in not having to replace it. I wanted to update my review after Rick S responded. I did contact Mathis Brothers and they were most unhelpful. Not able to help fix my issue and it was a complete waste of time. Please be aware when purchasing anything from Mathis Brothers that when they sell you the protection plan they don't stand by it at all. read more

Horrible experience, would never come back and advise buyers to beware of the insurance protection package they sell. First, the protection package was added to the purchase without letting you know, deceiving! Second, now that you have the protection package that you unknowingly purchased, it doesn't cover for anything. Reported a rib in the couch, claimed denied because it's outside of 30 days when the accident happened. Third, waited 3 hrs on a customer service call, kicked to a message center to leave a message, left a message, bent 4 days received no calls back. Biggest SCAM, zero customer service, total waste of time and money. read more

No longer honor bistro part of membership which is why we became members. No refund or compensation for this either.

Taj at Mathis Brothers in Irvine was very patient and knowledgeable when we were looking to find a new mattress. It's been a while since we had shopped for one so we were not familiar with all the new materials and technology available. He gave us multiple options and his suggestions that was personalized to our sleep style, back issues, budget and overall preference. Would definitely recommend Taj and appreciate all his patience and expertise. read more

Pros: match prices. Excellent service. Quick service- bought couch in less than 20 minutes and out door Cons: parking lot is filled with idiots trying to eat at drive throughs. Overall: ask for Pedro. He left me alone. Didn't hover. Was no-nonsense. Threw in some incentives. Best experience in a commission environment I've had. ***Highly Recommend*** read more

WORST EXPERIENCE EVER!!! Went here for the second time after originally buying 2 couches back in January. That experience was good so I decided to come back and look at coffee tables to go with my new couches. When arriving we were met by some sales reps and unfortunately got Jon Berlin as our representative. As a salesman myself, you would think that the rep would have a good attitude and wanting to work for the sale. Not Jon. When trying to ask questions, he was very short and rude to me and the people I was with. For someone who has already spent 2000+ dollars at the store you would think the customer service would be outstanding. Very put off by my experience and took my business elsewhere. For anyone reading this please stay away from this sales person. It will save you a bad experience! read more

ZERO STARS! Almost two years later, after waiting nearly 5 months for our couch, one of the recliners is coming apart. We contacted Mathis Bros, zero help, warranty of course expired, even after the ordeal we went through to get the couch. The last, almost identical couch we bought directly from a Lazy Boy store lasted 15years! Truly disappointed in Lazy Boy and disgusted with Mathis Brothers. Shop elsewhere! read more

If I could give negative stars for this place I would. Customer service SUCKS big time. I am questioning how do they even run a damn business with the lack of communication. Nobody knows ANYTHING there, it's mind blowing! I ordered a couch September 5th and every time I call for an update they push it back another month. Their only excuse is Covid but here we are a year in and this is reality. If they can't provide they should probably close their doors at this point. Pretty petty that they take your money so fast and have you sign a contract with not a full refund but can't even deliver a couch on the time frame they give. I WILL NOT RECOMMEND THIS PLACE AT ALL TO ANY FRIENDS OR FAMILY! read more

We bought 4 high back bar stools in April 2022 from Roger Pham. He was very helpful and friendly until we purchased the 4 chairs. We had 4 chairs delivered to our house in May. We were told 3 chairs were available and the 4th chair they need to get from the warehouse. The chairs were comfy & matched great in our kitchen under the island. We noticed 1 chair had a white powdery substance on the ground near the front leg. This continued for 2 months before we realized it was coming from a small hole in the fabric, inside the chair. When we realized it was probably a termite, we called our salesperson, Roger Pham, immediately for help. He said bring the chair in and we will replace it, no problem!!!! Well 6 months later, I still do not have a new chair. I have talked to Roger & several people in customer service including the manager with no solution. This salesperson & Mathis Brother is full of EMPTY PROMISES & WILL NOT BACK UP THEIR PRODUCTS!!! They tried to tell me the termite came from my house. You all have been warned!!! This is the worst customer service I have ever dealt with!!! read more

The shopping experience is completely ruin with the over abundance of desperate salespeople!!! Will never go back!!!

We bought our furniture at Mathis Brothers and we loved working with Ati she allowed us to take our time and showed us every thing we asked for, It was worth the drive from San Diego and I am sure we will work wit Ati the next we decide to buy furniture. read more

Hello, we have been working with Bahar at the Mathis brothers in Irvine. We have no complaints at all. Very patient and personable with us. I appreciate her double checking stock, paying attention to detail(s) at her job, and making us feel very comfortable. We will be coming back and placing a few more orders thru her - for the house we purchased. Thank you, Bahar - Asma & Fam read more

No no no!! Waiting 8 months for order that employee ordered incorrectly! Was fired and we re- ordered and never received! Then they delivered wrong items. I ordered all of the same special order items( over $7,000.00) at LIVING SPACES:) and was beyond happy!! Stay as far as can from this disorganized awful company. Even the manager messed up the new order! Good bye! read more

John was a pleasure to deal with. No pressure, just walked through the store with me and was in no rush. Listen to what I wanted for furniture, and the area it had to go in. Finally found what I wanted! I highly recommend going here and definitely asking for John. Trust me, you won't be disappointed with him. read more