Terrible customer service terrible after the sale communication Many phone calls to get things done No one knows what the other person is doing read more

This place has a great selection of furniture at reasonable prices. I've had consistently great experiences with service and delivery too. I've used them from custom furniture to outlet items. Ask for Tonantzin (Toni) and she will take good care of you read more

This company lies , poor service , takes your payment, then hides , store manager is needs to be at a store during business hours , she hides behind , lazy employees, this store only cares about taking your money , then the hide and make excuses We have spent well over 30 thousand with them , poor service and lies are the best thing about this place , take your business someplace else , This business manager responds on here or some person that acts like him store manager called , she is worthless like the untrained sales staff that is trained to get your payment, and sell junk most everything we have bought was not delivered at all or late all u get is lies and excuses i will post there small claim lawsuit that i file against them called fake Rick two times , like store manager he is worthless, buy another place ,save yourself the problems,with sales people that lie and sell you junk that's the problem dealing with sales people that are on commission, place is a joke , lots of excuses piss poor service So more lies from this piss poor company Ask Holly the great liar how two pillows at 180 each that are hard as a rock , two sacks of rocks would be better to sleep on Storm cuddle 1 we just used them since we are doing a full remodel of our home , then they stick you with the 7 day scam deal On 7/20/23 we gave the rip off place more money Holly, and Arron for a table and chairs again promised date was 8/12/2023 another lie from both Arron and holly , as of today they have my money and my product, , store manager ran off more excuses about why they have my money and my product , it's funny they want and need your money upfront so they can buy the product to sell you , kind of a scam if you ask me , I have made 3 calls to you today Rick at 1 405 951 1483 Not a return call from you but I see that your just fake like this company Got it I will make sure everyone know how you and your company does business , let's see your 7 day deal in court Your deal was never completed so , your 7 days are a joke . The store manager is as worthless as you and the sales staff that are trained to lie , and get paid on product you order out of the country, a real company would have inventory in stock Tue we will go over the Holly lie about the bedroom set that was another scam Called the store tonight at 7 pm got machine said your closed ???? 10am to 8 pm are your posted hours ? More lies read more

MB website doesn't not let you review their products unless you put 5 stars. 11/12/2019 bought a couch that is still on their website paid under $1200 now today (8/2022), the same couch is over $1900. wow! called to us the warranty we paid over $200 for and Because the leather ripped in two different areas The damage is considered a cumulative damage which is an exclusion in the terms and conditions of their warranty. Please read the exclusions in the warranty before buying it is purely a waste of your money as well as the Simon LI St.John couch. Customer service said there's nothing they can do for me. Spoke with a supervisor at the protect all warranty company they couldn't help me either. and the worst part is Mathis Brothers silences your ability to give them an honest review. So the only five star reviews and they have to be in favor of their product. read more

Beware of unscrupulous sales practices!! Our sales representative was so anxious to make a sale that he offered a 5% discount to close the deal. Unfortunately, he was not authorized to offer that discount. Nevertheless he concocted a story about when the discount would be applied and said we first needed to process the purchase with a credit card then they could process the discount. None of this was true. I found out that all sales personnel are independent agents on commission and not employees. Fraudulent sales practices are seemingly not monitored or controlled by store management. I would strongly recommend avoiding this company. Furthermore, they said they had not processed my credit card and I would not see any charges from them since they cancelled the order in time. Again, FALSE! The charge did hit my credit card and now I need to dispute the charge with the credit card company. Scam! Scam! Scam! read more

My fiance and I finished our construction and needed a full bedroom set, mattress, and living room. Pierre was a great help, walked us through all our options and really helped us feel good about our purchase. read more

We had an outstanding sales consultant Karen Medina was accommodating and extremely helpful. If I where still running, a company would attempt to hire her away. to summarize OUTSTANDING read more

I had the pleasure of working with Tonantzin (Toni). She was the first to greet me. I was looking for design ideas for a living room sofa to replace an oversized sectional. She recommended a beautiful Matthews sofa & chaise combination that will go nicely in the space. I gave her the dimensions of my room and she quickly found the perfect fit. I didn't like the showroom color so she again assisted me in finding a great color fabric & complimentary throw pillows to go with it. Thank you Toni! read more

Mathis Home - Furniture Stores Near Me - Indio, California

Have purchased 4 expensive area rugs from Mathis bros. Purchased the warranty for protection. A friends pet ended up urinating on one of the rugs. This is one thing covered by the warranty. The area rug is also multi colored. They refused to clean since they said they couldn't see it. It was on the dark part of the rug. plus they said they couldn't smell it. What a rip-off. Will not purchase from Mathis Bros again read more

Non-existent customers service, ambivilent sales people full of excuses and incompetent people on the other side of their 1-800 number. It all started when we walked in the door. Our sales person, Maria G., looked us up and down and pretty much decided how much money we had. Mind you we just rolled in from the pool at our vacation home in La Quinta. Told her we were looking for a Cal King bed and were pretty specific about the look. She led us up the escalator, pointed in a direction, said let me know if you have any questions and then proceeded to take selfies in the full length mirror. I guess she liked her floral pants and blazer fit that day. After we didn't find anything, we headed back down the escaltor and I saw a bed that fit our description perfectly. She said, oh that's in our better furniture section or something along those lines. Long story short, we loved it, the tag said "in stock" and we bought it. Then she perked up, worked us hard for a mattress and thank goodness we just went with the bed. I told my husband if all goes well, we'll come back, get the mattress and the rest of the furniture for the room. Now, four weeks later, we've never received an email or communications from them. We've called Maria multiple times with no callback. When we do get a hold of her she's full of excuses, saying she's having trouble with her phone, it's her day off and she'll call us back, she has to ask her manager and he's busy - the list goes on. We try the 800 # and they tell us they're waiting on parts and don't know how long it will take. We understand things take time these days, but for the love of all that's good, someone give us a straight answer! And don't advertisde it's in stock if it's not. Needless to say we're beyond frustrated and I'm so glad we only bought the one thing. They will not be getting any more business from us and I plan to tell everyone I know and leave a review every where I can about my experience. I don't want anyone going through what we have experienced. Still waiting on the bed... read more

We had an amazing experience with our purchase at the outlet in Indio. Toni was so incredibly helpful and knowledgeable from the beginning until the end when we received our items. We highly recommend her if you are interested in purchasing new furniture for your home. read more

I love love love my mattress! Ashley Vega was profesional and able to take charge and deliver my mattress to LA all in a couple days! Now that is express service! The best part is that she was able to give me options with my budget! We communicated through text messages because of the distance and she was always prompt and ready to answer any questions I had. If you are looking for someone with knowledge and passion about her job, Ashley Vega is your person! Again, I'm so happy with my purchase!! Thank you!! read more

Benjamin could not have given better customer service. Good selection in outlet store. Value is good for the cost.

We have had the privilege of working with Chris Ortiz in the past year. He listened to our needs and guided us in the purchase of a King Kohl Bed. His expertise and insight were invaluable in assisting with our purchase. We are delighted with he bed and his professionalism. Thank you for employing such a high caliber salesman. Sincerely, Dr. and Mrs. Edward Zalta read more

I went to Mathis Brothers expecting full press salesmen, but Dolores Valenzuela greeted me and my wonderful shopping experience began! I shopped for several weeks finding just the right furniture for my home and working with Dolores was more like shopping with a friend than a sales person. She worked with me when I was there and never needed to divide her time with others. While we looked at furniture, rugs, and swatches, Dolores was so patient, helpful, and kind. Every time I came in, I ask for her and felt like I was shopping with a "gal pal". Thank you Dolores! Don't go anywhere. I'll be back and asking for you! read more

Mathis Home - Custom dining chairs... - Furniture Stores Near Me - Indio, California

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Toni was great. She helped me pick out the perfect furniture for my home. The delivery was on schedule and they were friendly and courteous.

I will definitely be returning to this location! The style advisor, Ashley, was a big help! The store has many selections and she was quick to help me with what I wanted. She made the process less overwhelming. Thank you Ashley! read more

Rosie was so helpful finding what I was looking for and her manager was so kind to accommodate delivery schedule for me. Thank for your great service! read more

Boy has this business took a nose dive into shitsville. Back in 2013, we bought the majority of the furniture for our new home here and spent almost 16 grand. Had a pretty pleasant experience and no issues. Recently we purchased a new leather loveseat to replace one we bought back in 2013. We chose the one we wanted and paid for it. Few days later I got a confirmation email showing delivery info but I'd noticed they left the space number off the physical address. We have over 550 homes in our development and if there's no number then they'll never find my home. When I called to advise them, I got nothing but attitude and they even said it was my responsibility to contact the finance company and straighten out the address discrepancy with them. Was a big fiasco all because the girl that prepared my delivery paperwork left off the space numbers and they made it very difficult to fix the problem. Fast forward a few weeks later and the $2700 loveseat started binding and making loud clunking sounds coming from the foot rest. I called to get a repair started and was told a technician would contact me in 5-10 days. Well, it's been 12 days and no call from that pile of crap company. If I were you, I'd take some of these negative reviews to heart and find another company like Jerome's. We spent a lot of money there as well but who knows, maybe they're crappy now too Update to this review: So a few days after the loveseat was delivered, one of the chairs foot rest began having issues. I contacted customer service and was told a tech would be contacting me in 5-10 days. 12 days later I gotta call for someone to come and check out the problem. 2 weeks later a Techinican from Mathis Brothers arrived and took photos and looked at the loveseat. He said "yeah, looks like something was bent in manufacturing and I'll forward this to customer service and they'll get right back with you." Well, that was 3 weeks ago and haven't hear a damn word. If you are reading this review, do yourself a favor and shop elsewhere. I mean you can get better service at Walmart. Mathis Brothers will never get another dime of my money and I will trash talk this worthless business every chance I get. read more

We are long time customers of Mathis Brothers. Toni was very friendly, helpful and knowledgeable of the furniture we looked at. She even followed up on the delivery and installation of our purchases! Another satisfied customer!! read more

It had been quite awhile since I had been to Mathis and I was blown away how much has changed including the remodel and all of the furniture choices. Chris Ortiz was my style advisor and was great to work with. He was super knowledgeable about all of the furniture and helped me make a decision on a couple of pieces that I really love. I'll definitely be back in the future and have passed his name onto a couple of friends! By the way, nice touch on the cafe! Thanks again. read more

Aaron was awesome! He understood what we needed and was so patient with us as we were so undecided. I'll recommend any friends looking for furniture to ask for him when they shop at Mathis! Thank you Aaron!! read more

The service sucks when you tell them that you need something fixed they don't fix it also they have rude employees as well. The selections that they have it's cheap. They don't value their customers they're a rip off you pay way to much money for them to not want to help you. The manager sucks as well I can see no one wants to work here at all. So don't go here to buy your furniture here read more

I searched online and found a rug I wanted to purchase. I went to the store with printed information on the rug that was in stock. The salesperson seemed confused about every aspect of the purchase. The rug was tagged as being on sale for a 20% discount, which he had to verify with his manager. Odd. It took longer that I expected to get the rug loaded into my car. When I arrived at home, I found out that they had given me the wrong rug. I called and they said I'd have to go through customer service to return the rug. Their mistake, but I had to go through hoops to get the right rug. The woman in customer service was horrible and uncaring. The salesperson and his manager were off and no one could help. Finally after complaining, they load the correct rug into my car. I had to drive a long distance to return a rug that was their mistake. I will never shop there again. read more

My wife went to buy a dining room set and the salesman was sweet that's all after that everything She said went down hill. the salesman talking point came strait out of car salesman school , he want my wife to buy a warranty at all cost, like his life depend on it. (Warranty are great money for the store) . They charge $ 160 for delivery, after that they charge an extra fee in case you buy something else in the next 12 month you will get free delivery ( you already paid) .What a deal !!!!!! they call that a MBF REWARDS !!!! a $99.00 charge, plus they charge taxes on local delivery and that the free delivery deal!! I want my $107.66 dollars back including my taxes and will not let go read more

I came to Mathis outlet and I worked with Daniela montano she was wonderful help me find everything I needed I recommended her she's so patient and kind she's also guide to make the right choice . On the Negative side I went to the main store first to see what they had since it had been a long time since I have been in the store. I was greeted by a young lady salesperson and I told her what I was looking for. I could not find what I was looking for so I asked her about the outlet store and she told me that not to go over there because it is all junk! I decided I would go anyway and I found a beautiful white leather sectional,just what I was looking for and a great price .when I got home I saw so of my friends and they had the same experience in the main store!! Than you again to the Outlet Store!!!! read more

We recently purchased patio furniture. We are very pleased with the outstanding customer service from our salesman, Eddie Rodriquez Garcia. Eddie treated us professionally. We will definitely order from Mathis Bros again. Kathy Woodward read more

Rene Zapata was a great with assisting my 87 year old friend find and buy a zero gravity recliner. He sent pictures via text and when we came in the store, he was professional, answered all our questions, he was not a pushy salesman! We recommend Rene Zapata! read more

Fabulous experience with Toni as our sales rep. Bought outdoor patio furniture. She was very accommodating and went the extra mile to get us what we wanted. We would highly recommend this furniture store and Toni. read more

I was hoping to find some furniture for my new home. Unfortunately I had a sales person that clearly doesn't have the knowledge base to sell furniture. Mathis Home is a nice store however get as far away from David Martin as possible. read more

I don't think I've EVER taken the time to write more than one bad review here. Mainly, because I ONLY write something if I find the businesses practices to be COMPLETELY unacceptable. However, when you start messing with my business and clients, I feel attention must be paid! So, here I am trying to give them another shot! In 17 years, here I've NEVER, EVER, EVER, EVER not had to deal with some sort of drama at this store. EVERY order has been met with some sort of gross incompetence or inconvenience. So, today... I call to speak to my wonderful sales associate, which by the way took me four calls because each of the previous three were sent somewhere else, the third frustrated even more because the associate decided she need to make it personal when I told her about my three previous attempts! After her therapy session, I'm now REALLY frustrated. I finally reach my salesperson and share, I pick two power loungers, BECAUSE, they say IN STOCK! "IN STOCK IN BIG BLACK BOLD LETTERS" Of course, "IN STOCK", to the rest of the world means, EXACTLY THAT! However, for this company it means "TWO TO FOUR WEEKS" ARGHHHH! Hours, I've waisted on this, which makes it that more frustrating since I VERY rarely get a day off! In, closing I should THANK YOU for the consistent DRAMA you bring to my clients and my life! read more

Mathis Home - Furniture Stores Near Me - Indio, California

My wife & I have shopped here many times & just wish to say how very pleased we are with our lovely & extremely professional Salesperson, Lisa Pobst She is Alwayz courteous, helpful & knowledgeable!! We're grateful to have her assistance in our selection process Respectfully, Leona S. read more

its such a network of criminals that works for this store its frightening! one guy at the main store used my account last year to purchase extra membership behind my back a female employee who I bought a desk from at the clearance center, sold me the dead with the keys inside. she tried to pressure me to get membership and I refused. so she referred someone to me from the outside to pick up the desk and deliver it to me for a fee. I was charged 130.00. then when the desk was delivered the key was missing. so I had to return the desk and had to pay the same person, her friend another $80.00 to return it back to the store. it was nothing but a set up to get money from me because I refused to take out delivery membership. so I paid her friend a total of $210.00 and had nothing to show for it. I will never shop there anymore and will close the account I have with them. they did the same thing to me before at another location . using my card /account information for membership behind my back. a network of criminals read more

I was sent a defective mattress frame, and after being shuffled between many different departments for the last couple of days to rectify this issue and learning that none of them have communication with each other being charged various prices for various different things I will no longer be doing business with this company that I think it's gotten too big for its britches. read more

I had the best experience at the grand opening at the main building! I had bought a sectional from Tonantzin a month prior and she invited me to the event. I didn't know what to expect but there was free food and even free drinks! Tonantzin was there and she greeted me and made me feel part of the Mathis Brother family. I wish there were more people like her to do business with. I look forward to doing business with Tonantzin and Mathis Bros. again very soon! read more

Mathis Home is always my go to for the best selection and pieces to showcase my home! Excellent values in the outlet center and rest of the fantastic store. Toni and Rosie were a terrific duo for me to find the perfect furniture. This Mother/Daughter duo are both knowledgeable and caring without being pushy! Cheers read more

Purchased two reclining sofas from this location a couple weeks ago. The show room was very inviting and our sales rep Ivana was awesome!! She was so helpful without being overbearing. She allowed us to look at all the options without hawking over us. She waited patiently until e we needed her. She was very informative and patient see we're constantly changing our mind. Just wanted to give her a great shout out and big thank you for all her help!! read more

Hi! My husband and I have been working with Ashley Vega over the past 3 weeks at Mathis Brothers at the Indio, CA location as we are furnishing a new home we just purchased. She is amazing. So patient, accommodating, quick to get answers, and just a joy to partner with. Absolutely no pressure and was so understanding when we added and subtracted things from the list so many times. At the end of the day, she just wanted to make sure we got what we wanted because how many times do we drop a TON of money into furnishing a new home...thank you, Ashley!!! read more

Toni was such a great help with what we were looking for and helping us look at a nice variety that we couldn't find at other competitors. We loved that there were several options in the style we wanted.She helped us find other furniture that might look great with our couch. We loved that we had a selection of fabrics choose from and were able to get the colors that fit our mid-century look. She also provided great advice in the decorative pillow selection and warranty. read more

Mathis Home - Peacock green couch - Furniture Stores Near Me - Indio, California

We picked out a beautiful cabinet that we saw on the floor at the Indio location. When we were looking at the item, we noticed the cabinet doors didnt work and it had a ton of damage and it was missing hardware to make the doors open and shut. Our sales associate was aware of the issues and we were told we would be getting a new one. Come to find out when they(manager and sales associate) placed the order the item had been dropped meaning we would only be getting the floor model. No one told us!! On the day of delivery my husband and I immediately noticed that the item was damaged, it had holes in it, the doors weren't opening etc. There was even a blue slip inside of it that said the item was damaged. The senior manager Sean approved the sale and shipment of the defective item. The fact that we were not told and they tried to pull a fast one on us was unbelievable. They must've thought we were idiots like we wouldn't notice that the product was completely damaged. We even drove down to the store in Indio to double check that they had sold us the defective item. The floor model was gone, and we confirmed what we had thought. They charged us full price for a damage used product and all I got was an I'm sorry and an offer for a very tiny discount on a new cabinet for my entertainment center I was completely blown away that a senior sales manager would take an item off the floor to sell to someone at full price and not inform the customer. I feel like I will never be able to trust this company again. In today's economy every dollar counts and the fact that they tried to do this to us was very worrisome. Im so disappointed. read more

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