Walked in and was amazed at all the stuff they have. Wall to wall furniture. The customer service was really good. We purchased our sectional along with some pillows. read more

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So I have purchased many large ticket items from Mathis in Indio Ca and when we did we are told about a warranty, purchase the warranty it's a win you get the money back in 5 years if you don't use it well it's been 5 years so I call talk to a salesman named Adrian he said yah you don't get the money returned you get store credit , well the salesman at Mathis are con artists they push you and lie to you about things to line their pockets, I said well if it's credit ok he said you have a lot like 1000 or more I said ok? He stated someone would call me or email me certificate to use them . Ok I wait no phone call no email so I call today the lady tells me no it doesn't work that way you have to spend 2 times the amount coming back to you to use it? WTF this is not the first problem I've had with lying sales agents at Mathis this is it ! They are gonna get some super bad publicity from this! Buyer beware don't let theses sales agents con you into useless warranty that they tell you your getting back ! Mathis you should be ashamed on how your sales crew is lying and taking advantage of people! Do better! Or is that how this company makes extra money of the locals that trusted them! Don't worry KESQ would like to know that's next ! Every one in the valley will know of your scams! read more

This store and management deserve no stars. Absolutely ridiculous customer service. *items delivered to wrong address *wrong items delivered, and no refund or exchange approved *delivery date given then changed without confirmation * store Mario not helpful *if you have issues you have to call Oklahoma. Why? Not sure they refer you back to the store or say they will call you back and don't. Bad business, very disappointed. Not the Mathis brothers store I've shopped at. read more

Clueless sale people and so called designers. We went in , found what we like. As for the different options, That took a week, was told in a few days , why so long ? Sick excuse, and another etc. First time we bought, sale person clueless , even after he spoke to a supervise who actually ordered the wrong items, Glad WE caught that MISTAKE before we left. So, went to MJ custom furniture in P.D. And ordered a $12k couch which will be here with a few weeks, not the 3 months for a Becky Owen's couch ! read more

A+++ Seller. Amazing professional service from ALL the employees. They listened to our ideas and communicated really well. By the time we got to a new department, the sales agent already knew we were coming and took me right to the items I needed (so no need to keep repeating myself). The front desk and financial counter people were courteous and helpful. We literally stocked an entire 3rd bedroom house with beautiful furnishings. We were there for 4 hours but we got it done and our house is going to be incredibly beautiful. Thank you. read more

We just had our new bed delivered and set up. We are very very pleased with the bed to say the least. A week or so we walked into the Mathis store and were greeted by Dianella. She showed us a number of beds, but what is rare these days, she listened to the feedback we provided and guided us to the perfect bed for us. We placed the order and waited for delivery. About a week later the delivery guys arrived. The took the old mattress and boxspring away and installed the new bed. It looks spectacular! Daniella was able to include sheets (2 different colors) and an extra pillow. There was no haggling and the whole interaction with Daniella was very easy. Mathis brothers overall did great, but Daniella stood out for her commitment to make my wife and I happy with the process from finding the right bed through to getting sitting in our master bedroom. read more

My family and I furnished our whole house with Mathis, which is where the star are coming from. In the past we haven't had any issues and quite frankly enjoyed one or two sales reps. This past month 4/2025, we just finished buying a new bed frame for our toddler and during the purchasing of the item Holly, informed us that the display bed was not sitting on a box spring. When we asked if it needed a box spring we were told we did not need one. Fast forward to us picking up the bed frame and installing we come to find that the bed frame was a key element to keeping our little boy safe while laying on the bed. Without the box spring the mattress doesn't cover the bed frame enough leaving several inches of space where he can fall and get hurt. Upon contacting Holly we were told that it was our fault because apparently she told us we needed it but my wife, myself and my parents whom happen to be there at the time all heard her say we did not need it. We were very specific asking because, again, we have purchased from Mathis before and had asked the same exact question when we purchased my daughters bed. Holly informed us to contact customer service. The customer service representatives then kept giving us the run around, forwarding us to different areas in an "attempt" to find a supervisor. Upon finding Able, apparently because of Holly's account we are required to pay for the box spring. SO at this store, the customer is not right, the employee is. In the end there was minimal effort to reconcile with us, offering us 50% but then were told we'd have to pay for some fee. Apparently this fee is nonwaivable. I was frustrated with this last min additional of the "nonwaivable" fee as it felt like, again we were being manipulated for their benefit. In the image you can see that without the box spring there is too much space at the bottom of the bed. The bed is a full size bed frame. The mattress on the bed is a full size. This was the worst display of customer service I'd ever experienced in the Valley. read more

Mathis Home - Head of bed frame. You can see if the box spring was there the bed could then scoot lower covering the exposed area. - Furniture Stores Near Me - Indio, California

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The sales people are friendly and Ricky and Richard were very informative and not pushy. My only complaint would be all the pillows on the couches, there were way too many pillows which made it practically impossible to sit and test out. I suggest removing most of the pillows as you can't really see the couch and because of that we walked right past them tired of removing to sit and try out. read more

My wife were in the Indio store 7/6 both of us have many years in the furniture business. Our sales person Beau was very very nice,we had picked out about $3500 worth of stuff asked what's the best price. A question i have been asked 1000s of time in the furniture business. Beautiful brought over manager,young inexperienced, she could have saved us anything the charge for some club you have join anything. All she kept saying again and again the markup is very little on furniture. She says this to two people who have been in the biz for 70 years. Store was empty parking lot empty,manager could care less. read more

Mathis Brothers Outlet never fails. Landon, Tonantzin aka Toni, and the Mathis outlet team are amazing. The customer service and attention to detail are top notch. We will definitely be returning. Our new sectional looks amazing. read more

Mathis Home - In love! - Furniture Stores Near Me - Indio, California

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Well, we're new to the Coachella Valley, and so, we went to Mathis for the very first time to look at purchasing a smaller furniture item for our recently purchased home. - Started out well, had a good salesperson, found a very nice quality item at a reasonable price, that well met our needs. We purchased it, and set up a home delivery. - Item arrived, and to our surprise, we expected to receive what we saw in the showroom. However, the item showed up in a compact cardboard box, and the delivery folks confirmed that there was some "assembly required" by the purchasers, meaning us. - Our chagrin was that this was not explained to us at all, by the selling salesperson, we were expecting to receive that which we viewed in the showroom, delivered and immediately fully usable. - We were eventually able to assemble it with some effort, however the amount of packing cardboard needed to be recycled was so voluminous that it completely filled our one Burr-Tec recycling bin, and then with some carry over into our trash bin. - Ultimately, we were not expecting to have the same type of purchase experience one would expect from an IKEA store, this coming from Mathis, which purports to be a little higher tier furniture dealer. It would have been very beneficial to have the assembly requirement explained to us by our salesperson prior to purchase, and, with perhaps an offered option to have the service team assemble it for us for a modest added expense. My wife and I have been around the block, so to speak, for a number of decades, and it is getting so tiresome to have to deal so often nowadays with less-than-acceptable customer service. Not sure if we'll ever go back to Mathis again, seems doubtful at this juncture, we don't want to risk another poor customer service experience. The only reason that I give this review 2 stars and not 1, is that the item we purchased meets our needs entirely, it was just getting to that end was a bit of an ordeal, which could have been prevented with better customer service from Mathis. read more

If you're in the market for quality furniture and bedding with affordable rates, Mathis Brothers in Indio is the place to go! Initially I went in to browse for a new bed. Instantly I fell in love with a Beautyrest. The price for the whole bed set was very affordable and they even included free delivery. As the delivery went smoothly, they were even more generous to assemble my whole bed frame and help dispose of my old set! Truly a blessing. I got superb help from Toni. Toni was truly the most amazing person who helped me the day I went! She is very intelligent and truly cares about what YOU are looking for! I highly recommend seeing Toni at Mathis Brothers for all of your furniture and home needs! She will definitely take care of you :) read more

Maybe it's just bad luck? Well if it was once or twice MAYBE. We bought a motorized sofa and within a week, one side didn't work. Ok, the exchanged it, but the new one works, in overtime! When I get up, my side reclines all by itself. In other words, it's a piece of . Next we buy 2 lamps that were on SALE ? Only to find out these were from Ashley Furniture and Ashley's price was less without the sale! Finally, we buy an upholstered bed frame-custom made....12 weeks for delivery. Ok, but once it arrives, the front and back legs don't match, and one is crooked! AND the fabric dye lots don't match either!!! (WTF?). So, needless to say, we will NOT use Mathis Brothers Home EVER AGAIN. Piss poor quality, even though the people in customer service were very nice. Rather than go through the long wait time to replace the bed, they offered a discount. Not ideal, but better than nothing. I'm still not satisfied though. read more

I want to thank Kristina, Angela, and Paris the Main Mathis Store cashiers for their warm and friendly service while shopping for toys. They patiently waited to ring me up while I repeatedly returned to the gift area to look for more items and insisted on helping me carry my purchases to the car. It was a relief to finally experience good customer service after a long day of shopping. Thanks again ladies! read more

OMG, I have been a customer with matthis Brothers for many many years. That being said, I have never had the most incredible service as we have received the past couple of years with our Wonderful Sales representative, Toni Bautista, She is an absolute gem and truly knows our style and taste. We most recently purchased a matching loveseat to go with our Germaine sofa. Toni handled every aspect of the Sales and delivery with the utmost professionalism, follow up and detail to ensure a successful transaction. You are truly lucky to have Toni, as she really understands The customers needs and goes above and beyond to make you feel very comfortable and happy with your purchase. With this last purchase, Toni had our beautiful sofa delivered with a gigantic gorgeous Christmas bow that just pleased us to no end. It's a shame that you can't duplicate Toni as she is such a wonderful and amazing asset to your sales team. She is a true gem and just an all-around lovely human being. We honestly look forward to our next purchase with Toni as we know we will be 120% satisfied. Matthis Brothers is lucky to have her. I hope you share this with her. Sincerely, TL Miller read more

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Rick S., your response was completely insincere. You never responded to me and never called me. We had to waste money on your non-working base which was thrown away. I see that this post gets a lot of views. Maybe you should think about the BS you're peddling before you post. read more

We started shopping there about a year ago when we were looking for furniture for our new house (moved to Rancho Mirage 2 years ago). Finally decided it was time to purchase. The associate Brad White was more than helpful w/our selection. Very willing to look up information for us and answered all our questions. Good balance of salesmanship and information. We appreciate that. We ended up buying 2 sofas, a coffee table, 4 end tables. The last piece was delivered this afternoon. We love all of them. After we put our new floors in, we would need a king bedroom set and will likely to seek out Brad's help when we are ready. Appreciate the help. read more

We purchased a W&L Askerton Firm Cal King mattress on 03/26/25. Less than a month later the mattress was failing where we slept, about an inch and a half and now 2 inches, both sides. We have tried to get this resolved only to get you need to send us more pictures. If you want to return it it will be a 400.00 restocking fee. No you can't restock a used bed! Now another picture was needed. We used a measuring stick and measurement tape to show that it is indeed failing. Now they are asking for another picture "We also need for them to be taken further back to make sure the stick is being lay'd flat on the mattress." Explain every angle needed so we aren't going back and forth and can get this resolved. How else would we be taking the picture. Ridiculous!! Check your warranty before you leave the store! This much hassle isn't worth purchasing anything there again! All this in the midst of us having to funeral. Unacceptable!!! read more

We recently were shopping for furniture and were fortunate to meet up with Ashley Vega who is a designer for Mathis Bros. She helped us select a living room set and used her experience to design our living room which turned out great. The entire process from product selection, to colors, to design layout was greatly simplified with Ashley's help and knowledge. Thank you Ashley and Mathis Bros Charles and Debra read more

My wife and I were looking into possibly purchasing a new bedroom set. It was our first time at a Mathis Home ever. There were two associates that deserve high praise for their level of professionalism, enthusiasm and knowledge. Katherine A Stone greeted us as we entered the store. She asked how our day was and what we were interested in looking at the store. She directed us to the the bedroom sets upstairs and we expressed interest in beds that had storage underneath. She informed us of the membership Mathis offers and details. She answered every question we had and with enthusiasm. Sergio Rodriguez, sleep sales associate, assisted us as we looked into mattresses. He gave real, honest insights in all the mattresses. We first looked at the purple mattresses. He provided us demonstrations and we were able to lay on the mattresses and try the base features. We looked at the tempur-mattresses and Sergio showed professionalism and kind demeanor. Lastly, we tried the intellibed. My wife and I are debating between the purple or intellibed. I expressed to both associates how much we appreciated them for their time and how I wished more places actually cared about their job and customers like they do. I recommend talking with Katherine and Sergio on your visit to Mathis Home! read more

Was talked into a bed because it was all organic cotten bed. It was 4 thousand cost. It was lumpy and very uncomfortable. And not organic cotton but all polyester. They refused to take it back. They lied to me and refused to make it right read more

First of all I have to give the person who help me in the outlet center of Mathis Brothers 5 stars (wish I could give him more!) His name is Gary and he is so helpful and accommodating. And beyond all ... patient. I wanted it right away and he made sure that happened He checked on all sorts of different products for me and coordinated everything from delivery to assembly. Truly great guy. If you go to Matthis, ask for Gary. The only reason I didn't give it five stars was because of Matthis policies regarding pricing. I was told earlier that if you found the same exact thing at a less expensive price like with Ashley furniture, you could get that lower price. But the woman manager at Matthis refused me the discount when I had already been to Ashley in Palm Desert and they we're going to give me the price I found on their website. The reason I went to Mathis is because I thought I could get it quicker which I did and that was great. The difference in price was a little less than $100 but I just felt like they should have accommoded me because I signed up for their credit card and bought several other items. Gary was very apologetic and handle the situation very professionally. It wasn't his call. read more

My delivery of my furniture from Matthis in Indio were great. Mario and Sath were on time polite efficient and extremely professional and nice. I am very happy with my delivery of my furniture. These guys are 5 star. read more

BEWARE Furniture protection plan Extended Warranties are a HUGE SCAM!! They lie! They won't cover anything save your money do not buy extended warranties. Either you have to pay even more $$ or they just don't cover. The companies they contract with are true scammers. My leather recliner the leather is wearing and I need it repaired. The scam company asked when did I notice it wearing? I said I don't know a month or so ago. Then they quickly said okay your claim number is $$$$$ and we won't cover it because you MUST report it within 14 days and they hung up on me! Not kidding! So save your money! Don't buy any protection plans! TotaL SCAM. You can contact local furniture repair for less! read more

Customer service was awful other than Matt W. being super helpful don't recommend there customer service in beds department at all!!!!!

If you want to be followed through the store, then go to Mathis. If you told them you are fine and don't have any questions over 4 times and they still keep following you everywhere, and you like that, then go to Mathis. When you confront the staff member about this and they say it's their job, and you want that, they go to Mathis. read more

We have been remodeling & redecorating our home for the last year and a half, and we have invested in some new furniture from Mathis Brothers. A lot of it is the brand, Hooker, who makes beautiful furniture. Also, we ordered a custom table & chairs from Canadel. Wow! We have dealt with Sugey multiple times. She is great at taking our vision for each room & designing it with us. We have invested some good money in our new furniture but the wife is so happy, & the quality is top notch. Mathis credit makes it easy with there 0% for 18 months. read more

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I have been shopping at Mathis Brothers for years. We built a new home 4 years ago and I joke that I decorated my 4600 sq. Ft. home with the clearance section at Mathis. Of course I didn't, but I did find many great items and always with the help of Andy Padilla. We have recently decided to rent out our home and purchased a new one. The rental house needed a few new items and the new home will need all new furniture as well. My first thought was Mathis Bros. and Andy Padilla. As usual he was there to help , always happy, kind and genuine. To me Andy Padilla is Mathis Bros, they could not ask for a better person to represent them. read more

Mathis Home - Furniture Stores Near Me - Indio, California

*UPDATE* I've increased my stars from one to three. Mathis Brothers did in fact finally cancel my Rewards Program membership and provide me with a refund. I thank them for doing the right thing. Based on my past experience with Mathis Brothers I'm still not inclined to raise my rating above 3 stars because that best represents my personal past experience with this business. ================================ WOW what a surprise to see that my checking account was charged for a Mathis Brothers "Rewards" program that I thought was cancelled two years ago. It really pays to go through your online statement on a regular basis. This faux pas by Mathis clarifies for me that they are a disreputable organization that will take any tactic to earn dollars from current and past customers. Two years ago we purchased a large area rug from Mathis Brothers. As part of the purchase, the salesperson registered us for the Rewards program. The rug that was delivered was imperfect and it was a hassle to get it returned and credited. In fact, we ordered that rug 2x and both were defective. This organization did not willingly stand behind their product. We had such a horrible experience working with the local Mathis Brothers representatives I asked at the time that all transactions be cancelled immediately -- we assumed that included the Rewards program. Fast forward two years later to today when I discovered that my checking account was charged $152 for the rewards program renewal. My bad for not getting written confirmation that all programs and orders were cancelled. Let me be clear -- this is not a reputable organization that ethically stands behind it's products. If you choose to do business with them, do so at your own risk. read more

Purchased a mattress sofa and a loveseat Daniela was amazing to work with excellent service smooth purchase fast delivery couldn't ask for more !! Thank You and I will be back !! read more

This is the second time my wife and I purchased furniture from Mathis Brothers at home. We have been very pleased with the customer service. Kristine was very helpful and knowledgeable. We love our new living room! Price was excellent great value for what we purchased. We will be back for future needs! Thanks Mathis at home! read more

I'm helping a friend design her new house, so we came here. We had amazing and quick service. Alex McGrath was our salesman. He was super professional and patient while we tried out every bed, looked at every bed frame, and dresser. Went back and forth in the rug department. We were able to almost fully furnish her master bedroom here. Mario and Alan were also soo helpful! Definitely a great value and we will be returning customers! read more

We bought a sectional sofa and chair 5 years ago. Genuine leather. Within 3 years, little white spots started to appear. The set gets very little use, household of only 3 people. Month after month, the dots got worse. Closer look showed they were the "leather" flaking off. We called the extended warranty we bought, that we paid hundreds of dollars for, and found out we were one month too late. Warranty expired one month earlier. A local upholster looked at it and said it cannot be repaired. That "genuine" leather is not really leather hide. It's scrap bits of hide chewed up and rolled into fake leather pattern. Sooner or later it will split or flake. We showed the pictures to Mathis brothers. They said, "oh well". We sure won't be buying the next sofa there. read more

Mathis Home - Flaking fake leather - Furniture Stores Near Me - Indio, California

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My husband and I were very pleased and satisfied when Dallas gave all his effort and time looking for a replacement similar to our broken electrical recliner. He found one out of the few that my husband liked. Dallas also arranged the delivery of the new recliner. Thank you Dallas, you are amazing! read more

Toni and the entire Mathis team demonstrated the utmost in professionalism and customer service throughout the process from sales to delivery. Toni and the others have made me a returning Mathis customer. Chris E read more

Mathis Home - Furniture Stores Near Me - Indio, California

Will never shop here again. Was about to order a leather sectional, 2 swivel chairs and a bedroom set with Gabby. She was great, but then her manager, some guy, sits down and tells us the couch we want, which is the same as what's on their sales floor is $1400 more for left hand justification. We walked out. Total bait and switch, and the guy was an ass. Buh bye. read more

Mathis Home - Couch - Furniture Stores Near Me - Indio, California

Went to Mathis outlet with my husband they have good amount of affordable furniture and a huge clearance section i only purchased a small item as I was checking out the cashier armida I hope I'm spelling that right, was should a delight she was kind to us making conversation and with a full smile I would say this, the other cashier was on her phone not acknowledging any customers as I was walking out a sales greeted me out I would recommend read more

Toni at Mathis Brothers outlet in Indio was most helpful in helping me find the rocker recliner that I needed for my recent neck surgery.. the staff was most helpful.. kind honest and the integrity is uncomfortable.. read more

Mathis Home - This is my new rocker recliner that t o n i from the outlet store helped me pick out.. - Furniture Stores Near Me - Indio, California

Our sale associate Tonantzin (TONI) Was amazing from the time we walked in the store and greeted us. She listen to what we were looking for and handle it with grace. She even took pieces from another section to match it up for us if you are looking for anything and even online TONI is the rt person for you I will definitely be back to see her Her thoughtfulness and concern to follow up with us truly appreciated See you soon Nina read more

Javier the sales person is the worst. I asked for updates for my delivery, and he argued, and then lied, about our communications. He accused me of using a false number and tried to blame and shame me rather than fixing the problem. The quality of the furniture is fine, just like any other average store. The delivery people were wonderful and agreed that Javier is a menace and verbally abusive. I'm concerned about retaliation (he has my contact info) so I'm not leaving any other details. If you absolutely have to shop here (and you don't-it's a big valley with plenty of options), then avoid Javier at all costs. read more