Too long a story. Keep looking, there is a better place for your loved one. Don't believe the sales…read morepitch. Do your research, you'll see through the pitch.

I do not have experience with other places so I cannot compare in order to determine if what…read morehappened here is typical. My relative died here because they did not receive the care needed. (I will not be more specific because I do not want this place to be able to figure out who I am.) While they were there, I saw a few patients who had broken a hip or arm because of lack of staff. The food was not edible and sometimes not even cooked properly. There is an extra charge for absolutely everything and the base prices are very high. (In fact consider getting a full time care giver in your loved ones own place because you will save money.) If you think there will be activities and friends for your loved one, think again. Some of the staff members are the best in the world and some of them are mean and incompetent. When one resident gets a communicable illness many residents will become ill as well necessitating difficult trips to the emergency room. When you go for a look at the facility they tell you what you want to hear. They do not tell you the truth.

My sister Sandra moved into Chestnut Square at The Glen in August of 2023. We had done quite a bit…read moreof research and looked at three or four other communities in the region that were nice, but we ultimately chose Chestnut for a variety of reasons. First and foremost were the staff and residents. They were all some of the warmest and friendliest people I've ever met. Not only were they warm and friendly but extremely helpful and very competent, as well as accommodating. The food was excellent, and the entire building was very clean, well-maintained, and quite attractive. There was plenty of programming and amenities both at Chestnut Square, as well as a short walk away in The Glen Town Center. Just across the street is a beautiful natural area with paved paths, a lake, shops, and plenty of places to explore. During her time at Chestnut Square, Sandra made many close friends and even developed a wonderful, close, and fulfilling romantic relationship with another resident who lived down the hall. The most important thing, however, was the dedication the staff had toward the happiness and fulfillment of all the residents. It really showed how happy everyone was in the community. Pretty amazing! When Sandra's health declined and she needed more assistance, Chestnut Square was able to provide additional on-site support through its phenomenal sister affiliate, Partners in Healthcare. The caregivers from Partners treated her and her loved ones like they were their own family. This was all available in Sandra's original apartment with a very thoughtful aging-in-place model, so she wouldn't need to transfer to another floor or facility. The care was exceptional, providing her with warmth, dignity, and respect. It comes as no surprise that Chestnut Square (a non-profit organization) is driven by their dedication to residents as well as staff--who all seem to really enjoy working there. Our entire experience with Chestnut Square was wonderful and provided the whole family with tremendous peace of mind!

I have lived at Chestnut Square at the Glen for four years. The residents and staff make up a…read morecaring community. Helpful and actively supporting each resident. I am so glad i chose to move her when i did. I have progressed to needing a walker and 12hrs a day private caregivers. Both are accommodated enthusiastically here. I know that this residential community has extended my life actively. The activity calendar offers something for mind, body, and spirit every day. Location is the best with shopping and medical care within a mile or two. The decor and residential suburban settings is superb. As is the residence itself. If you need it come join our club. This is the place!!!

Banish loneliness in a friendly group with good food and luxurious surroundings. Located in…read moredowntown Evanston so doctors and shopping are nearby. There's a van for some longer trips.

Warmly professional staff! Deliciously healthy food choices, gorgeous, well-planned, peaceful…read moreunits, inviting spaces in which to play, relax, or meet a friend to chat. Impressive activities schedule with excellent speakers. Perfect location, especially if you enjoy walking to excellent restaurants, music, groceries (Whole Foods, Trader Joe's, Farmers' Market, etc), or to Northwestern for fabulous and free jazz concerts by their brilliant students. I could go on and on. And, there are glorious sunrise walks by the lake! I look forward to living there..

My mother was an outpatient client for 3 weeks after a brief stay at Evanston Hospital. We had a…read morefantastic care team on the 3rd floor, who showed her the utmost respect and care. They are always willing to lend a helping hand when we need it. The facility does offer free parking. Visitors must check in and check out at the front desk on every visit. I do want to mention that on occasions, the staff does take cruel treatment from some patients, so be kind, as they are there to take care of your loved ones.

Our loved one experienced a couple of health setbacks while at this facility. Each time, there…read moreseemed to be a delay in calling paramedics and getting them transferred to the hospital, which was concerning. What really made a difference were the CNAs. Victorine, Quincy, Annie, Ngozi and several others were consistently kind, attentive, and compassionate -- they're the ones who helped make a tough situation more bearable. We actually returned for a second stay mainly because we trusted the care provided by these CNAs. There were also a few nurses, especially those on the late-night shift, who clearly had our loved one's best interests at heart and provided excellent care. The doctor wasn't particularly warm or approachable, but when I raised concerns about medications (through the nurses), he usually responded and tried to address them. Unfortunately, therapy was the most disappointing part of the experience. I had to be very vocal to get my loved one the therapy they needed, and it felt like there was little initiative or follow-through from the therapy team. Basic equipment like gait belts seemed unfamiliar to them, and we were pushed toward using a Hoyer lift rather than working toward the mobility goals we had set. Another concern was cleanliness -- not once did I see anyone doing thorough cleaning. For a medical facility, that was troubling and made us uneasy about infection control.

I wish I could live here. My very elderly father moved in a year ago after becoming a widower. He…read moreis independent and thriving. Most of the residents and staff are very friendly and interesting - we have enjoyable conversations and interactions every time we visit. My father enjoys the exercise classes, meetings, and meals in the dining room and with various groups. The food service is offered in a grill setting, carry out, and also a fine dining room which offers truly delicious meals. The facility is nicely sited within a neighborhood and seems the right size to our family - not too large and not too small. His apartment is spacious, comfortable and the right size for him. My father was initially against moving out of his home where he has lived well over have his life but is now so happy, busy, and engaged every day. He had to move into the nursing care for a few months for a severe wound to heal and has now successfully moved back into his independent living apartment.

This is one of the nicest retirement communities I've ever seen. I know a number of people who…read morereside there and they are completely happy with everything about Three Crowns. The staff are caring, helpful, kind and generous with their time. The facilities are lovely - and I feel welcome every time I visit. They all go overboard to assist visitors and residents alike. Everyone seems genuinely comfortable and happy. The food offerings are abundant and deliciously prepared. There are options to dine in a casual 24-hour available cafe as well as a lovely dining room with excellent food. The staff is helpful and I've always them treat everyone with respect, kindness and and are willing to help with a smile and go the extra mile. There is every amenity possible, a broad array of "classes", beautiful choices in housing, swimming pool, gift shop, salon services, movie "theatre", game room, and so much more. The gorgeous art that covers the hallways are created by the residents who are working and living artists who are able to feature their work of aa monthly reception. I could go on and on but I'll leave it here. Go see for yourself..and it's a "forever home". As you need more services, they are available, so no need to move to another "home" to receive the medical services you require. It's a wonderful place.

The Vi At The Glen is gorgeous, comfortable, provides high-quality dining options, a beauty salon…read moreand other amenities, and features an in-house Care Center with a truly outstanding staff to assist with its residents' ongoing medical care, and its cost of entry reflects that...and I would normally give it a 5-star review for all of those things. Unfortunately, at least an our case, the administration failed to honor their multiple promises to *ALWAYS* keep our Mom's family members up-to-date on her progress. Despite multiple requests for details, they refused to give us any, and we found out that they had made the decision to both put our Mom into the Care Center *AND TO REFUSE TO ALLOW HER TO MOVE BACK IN TO HER APARTMENT* only *AFTER* they had done so. I can think of few things more unethical, immoral, indecent, and counter to every single positive aspect of the Vi than for the administration to unilaterally move a resident into the Care Center and prevent her from moving back into her apartment without informing her children at all, let alone after promising and assuring us multiple times that we would be notified right away if her status there was *EVER* at risk of changing. I initially planned to NOT recommend that anyone put their loved ones in a position where the administration of the facility could unilaterally move their loved ones into the Care Center and prevent them from moving back into their apartment without notice, but I realize that not everyone in a corrupt administration stays in their position forever; thus my context-specific recommendation of Maybe. My advice? If considering having your loved ones move into the Vi At The Glen, you should first insist that the administration sign a document stating their obligation to *ALWAYS* and *IMMEDIATELY* keep your loved one's family members apprised of any change in status and the reasons therefore so no one else has to suffer the way the administration made us suffer upon discovering their cowardly subterfuge regarding our Mom (and if they won't do so, then our firsthand experience suggests that you should *RUN* in the opposite direction). No one should have to ever be put through the emotional wringer we were put through by the unfathomable callousness of the current Vi administration, and to be clear, my 1-star review reflects only that aspect of our experience with the Vi At The Glen.

I am surprosed the critical review from Grayslake. Her concerns centered around COVID times which…read morewere extremely difficult for all, including those needing assisted living. Although Vi's Assisted living was to isolate residents, in the long run, it kept most safe under extremely trying circumstances. I may not have been pleased but in retrospect, I do not know what VI could have done better without risking greater safety concerns for residents. I am thankful that my Mother was there and reasonably taken care of, with moderate dimentia,during that time. She is now 96 and still kicking!

My decision to move to Trulee was a good one! Excellence prevails at Trulee-Evanston, the…read morenewly-established senior living community located on Ridge Avenue in Evanston, Illinois. Vitality abounds in a community designed for both wellness and social engagement. Daily activities include exercise classes and thoughtfully-planned events including guest presentations/performances, current events, documentary discussions, travel talks, board/card games and more. The inviting smells coming from Trulee's kitchen permeate the second-floor dining center. Nutritious meals are served with a culinary flair, enhanced by the company, smiles and laughter of my new friends. As a spirited woman of 78, I continue to celebrate my 21st birthday. I recall over dinner the other evening asking my companions, "What is the secret of longevity?" One response was "attitude," another said, "happiness," the third said "thinking positively." There you have it! I'm surrounded by people who love life and continue to live life well. Genuine caring is demonstrated regularly by both administrative and medical staff. Living life well in an environment of kindness and caring is what Trulee-Evanston is all about. Charlene Blockinger

From the owner: Trulee Evanston is a modern senior living community just 13 miles north of Chicago. This is a…read morelifestyle that rewards your love of an urban, yet close-knit vibe with striking architecture, cutting-edge technology conveniences, extraordinary culinary experiences, and refreshing outdoor spaces. Mirroring the experience of a 5-star hotel, with the finest in hospitality and services. A 9-story senior living community that can inspire you to rise to new levels of wellness and peace of mind. In Evanston, Illinois, Trulee Evanston features Independent Living, Assisted Living and Memory Care. We'd love to tell you more.

Before you or your loved ones decide to lease a room here, check out their lawsuit from back in…read more2018. Wetzel v. Glen St. Andrew Living Community, LLC. I would seriously consider not sending your family member here. After reading this case you may be disturbed to find out what they did to Marsha Wetzel a former resident at this facility. I am shocked that this facility has such good ratings after reading Marsha's case.

What an absolutely wonderful place. There is a beautiful chapel on the 2nd Floor where residents…read moreattend daily mass in the mornings and afternoons. The floors are clean and well maintained and always smell fresh. Just ask the residents themselves living here, they can attest to their happiness.

The administration is corrupt. Instead of communicating with me like mature adults, they are…read moreavoiding my calls and running away from me. My mom passed away at their facility on January 7, 2025. Treating me like a monster is both pathetic and mean. I urge you to be careful.

My brother was in North Shore Place memory care for over one year and I was very impressed with…read moreeverything. The staff under the director, Maurice, was caring, attentive and overall outstanding. I highly recommend this facility if your loved one needs this level of care. Fantastic care from Jennifer and Emma. Impressive facility, dining experience and varied activities. Thank you North Shore Staff.

The residents are the best at this location. They have a great management team. They try their best…read moreto keep the residents satisfied. The residents are satisfied with their work. If a senior citizen was shopping around looking for residency, I'll tell them to consider the Mather.

My brother and sister-in-law lived here. When my brother was sent to Rush to get his meds…read moreevaluated, the Mather failed to supply a list of his medications even though they were asked. At Rush, they discovered he could not swallow; apparently no one at the Mather noticed or wondered why he was so desperately thin. He died without returning to the Mather. He had dementia and was cranky. When I laughed about his behavior, the aides glared at me. They apparently thought he was misbehaving and should change his ways. When my sister-in-law needed help, her family hired wonderful 24 hour help to come into the Mather because they didn't want a repeat of my brother's experience.