I wish I could live here. My very elderly father moved in a year ago after becoming a widower. He…read moreis independent and thriving. Most of the residents and staff are very friendly and interesting - we have enjoyable conversations and interactions every time we visit. My father enjoys the exercise classes, meetings, and meals in the dining room and with various groups. The food service is offered in a grill setting, carry out, and also a fine dining room which offers truly delicious meals. The facility is nicely sited within a neighborhood and seems the right size to our family - not too large and not too small. His apartment is spacious, comfortable and the right size for him. My father was initially against moving out of his home where he has lived well over have his life but is now so happy, busy, and engaged every day. He had to move into the nursing care for a few months for a severe wound to heal and has now successfully moved back into his independent living apartment.

This is one of the nicest retirement communities I've ever seen. I know a number of people who…read morereside there and they are completely happy with everything about Three Crowns. The staff are caring, helpful, kind and generous with their time. The facilities are lovely - and I feel welcome every time I visit. They all go overboard to assist visitors and residents alike. Everyone seems genuinely comfortable and happy. The food offerings are abundant and deliciously prepared. There are options to dine in a casual 24-hour available cafe as well as a lovely dining room with excellent food. The staff is helpful and I've always them treat everyone with respect, kindness and and are willing to help with a smile and go the extra mile. There is every amenity possible, a broad array of "classes", beautiful choices in housing, swimming pool, gift shop, salon services, movie "theatre", game room, and so much more. The gorgeous art that covers the hallways are created by the residents who are working and living artists who are able to feature their work of aa monthly reception. I could go on and on but I'll leave it here. Go see for yourself..and it's a "forever home". As you need more services, they are available, so no need to move to another "home" to receive the medical services you require. It's a wonderful place.

Banish loneliness in a friendly group with good food and luxurious surroundings. Located in…read moredowntown Evanston so doctors and shopping are nearby. There's a van for some longer trips.

Warmly professional staff! Deliciously healthy food choices, gorgeous, well-planned, peaceful…read moreunits, inviting spaces in which to play, relax, or meet a friend to chat. Impressive activities schedule with excellent speakers. Perfect location, especially if you enjoy walking to excellent restaurants, music, groceries (Whole Foods, Trader Joe's, Farmers' Market, etc), or to Northwestern for fabulous and free jazz concerts by their brilliant students. I could go on and on. And, there are glorious sunrise walks by the lake! I look forward to living there..

My mother was an outpatient client for 3 weeks after a brief stay at Evanston Hospital. We had a…read morefantastic care team on the 3rd floor, who showed her the utmost respect and care. They are always willing to lend a helping hand when we need it. The facility does offer free parking. Visitors must check in and check out at the front desk on every visit. I do want to mention that on occasions, the staff does take cruel treatment from some patients, so be kind, as they are there to take care of your loved ones.

Our loved one experienced a couple of health setbacks while at this facility. Each time, there…read moreseemed to be a delay in calling paramedics and getting them transferred to the hospital, which was concerning. What really made a difference were the CNAs. Victorine, Quincy, Annie, Ngozi and several others were consistently kind, attentive, and compassionate -- they're the ones who helped make a tough situation more bearable. We actually returned for a second stay mainly because we trusted the care provided by these CNAs. There were also a few nurses, especially those on the late-night shift, who clearly had our loved one's best interests at heart and provided excellent care. The doctor wasn't particularly warm or approachable, but when I raised concerns about medications (through the nurses), he usually responded and tried to address them. Unfortunately, therapy was the most disappointing part of the experience. I had to be very vocal to get my loved one the therapy they needed, and it felt like there was little initiative or follow-through from the therapy team. Basic equipment like gait belts seemed unfamiliar to them, and we were pushed toward using a Hoyer lift rather than working toward the mobility goals we had set. Another concern was cleanliness -- not once did I see anyone doing thorough cleaning. For a medical facility, that was troubling and made us uneasy about infection control.

The Carrington merits five stars in almost every measure of performance. The rooms are spacious and…read moreare kept spotless by a dedicated housekeeping staff. The physician I usually dine with calls the meals outstanding. I agree. There is a large gym with a decent sized comfortable swimming pool and a large number of physical therapy machines at different levels of skill supported by knowledgeable trainers. Free transportation is provided as far as 12 miles for medical/dental appointments and 8 miles for other trips. My main criticism is the absence of adequate tech assistance. Since there is one tech helper, it can take at least three days before you receive any assistance. While the techie is outstanding, he cannot serve roughly 200 residents. This is not the mid-20th century when most residents were not computer literate. I first thought that imposing a surcharge for access to a techie would work, but then a surcharge would need to be imposed on all activities that a minority of residents use.

Nice apartments, well kept. Nice residents. If looking for full service, this is a good choice…read more Well managed.

Facility looks nice, but once you pass the secured entry to the rooms the scent of urine is in the…read moreair. There were multiple admin turnovers in 2023. Large turnover in permanent staff as well, as they all left after the good admin did. Program outsources for many nursing and caregiving shifts because of consistent staff vacancies. These temp staff are not well trained to the health and safety guidelines of the program or individual resident needs, and are not at all well supervised. Residents walking around with no pants on, soiled from urine or feces. Some haven't changed clothes in multiple days and smell like it. Many have visible bruises or cuts from falls and accidents bc of low supervision. Room doors are locked to keep residents out of their room during the day, and in them at night. Look at the pictures on social media- always the same small group of happy looking seniors while the facility itself houses very many more. There are a small number of really kind and caring individuals who do very good work with residents or at their role at Emerald, but they get overshadowed by those who are just collecting a paycheck- and the negative experiences that stem from that. Overall the program is not structured, staffed, supervised or equipped to provide high quality care for seniors.

Wow! All I can say. Everyone here is so kind and makes sure that everything is taken care of. From…read morethe people who are staying there, too the people who come to visit. I was so impressed by how diligent the staff is. My girlfriend's grandpa is there, he said he fell and staff recommend to get an X-ray just make sure nothing was broken. They said they would bring the X-ray machine to Emerald so they don't have to send him anywhere. Amazing! Thank you to the staff!

The Vi At The Glen is gorgeous, comfortable, provides high-quality dining options, a beauty salon…read moreand other amenities, and features an in-house Care Center with a truly outstanding staff to assist with its residents' ongoing medical care, and its cost of entry reflects that...and I would normally give it a 5-star review for all of those things. Unfortunately, at least an our case, the administration failed to honor their multiple promises to *ALWAYS* keep our Mom's family members up-to-date on her progress. Despite multiple requests for details, they refused to give us any, and we found out that they had made the decision to both put our Mom into the Care Center *AND TO REFUSE TO ALLOW HER TO MOVE BACK IN TO HER APARTMENT* only *AFTER* they had done so. I can think of few things more unethical, immoral, indecent, and counter to every single positive aspect of the Vi than for the administration to unilaterally move a resident into the Care Center and prevent her from moving back into her apartment without informing her children at all, let alone after promising and assuring us multiple times that we would be notified right away if her status there was *EVER* at risk of changing. I initially planned to NOT recommend that anyone put their loved ones in a position where the administration of the facility could unilaterally move their loved ones into the Care Center and prevent them from moving back into their apartment without notice, but I realize that not everyone in a corrupt administration stays in their position forever; thus my context-specific recommendation of Maybe. My advice? If considering having your loved ones move into the Vi At The Glen, you should first insist that the administration sign a document stating their obligation to *ALWAYS* and *IMMEDIATELY* keep your loved one's family members apprised of any change in status and the reasons therefore so no one else has to suffer the way the administration made us suffer upon discovering their cowardly subterfuge regarding our Mom (and if they won't do so, then our firsthand experience suggests that you should *RUN* in the opposite direction). No one should have to ever be put through the emotional wringer we were put through by the unfathomable callousness of the current Vi administration, and to be clear, my 1-star review reflects only that aspect of our experience with the Vi At The Glen.

I am surprosed the critical review from Grayslake. Her concerns centered around COVID times which…read morewere extremely difficult for all, including those needing assisted living. Although Vi's Assisted living was to isolate residents, in the long run, it kept most safe under extremely trying circumstances. I may not have been pleased but in retrospect, I do not know what VI could have done better without risking greater safety concerns for residents. I am thankful that my Mother was there and reasonably taken care of, with moderate dimentia,during that time. She is now 96 and still kicking!

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

The Pearl of Evanston is a fantastic facility with top notch care ! The administration , nurses…read moreand physical therapy along with activities are exceptional . I give Pearl a 5 star rating . My friend Cubs Superfan Ronnie Woo Woo Wickers loves it there . I recommend Pearl to anyone needing short term or long term care

How can I leave a 1 star review without even going there? Well, I'll tell you. My mother in-law was…read morelooking for rehabilitation. I called not once, but four times to ask to take a tour of the facility. My wife called an additional three times. All calls went to the admissions voicemail. So 7 messages left, not one call has been returned. That tells me that The Pearl Of Evanston is not on top of things. What happens if there is an insurance issue, or logistics issue? Doesn't fill me with any confidence of their ability.