Great Place to work great team also Eric the Director is great .Everyone has a pleasant attitude…read moreand are willing to to work together, Team work makes the best work

Buckingham is What a Nursing Home is Supposed to Be!…read more When it came time to find a nursing home for my father, I was deeply worried that my Dad's new home wouldn't be sufficiently caring, clean, comfortable or professionally operated. So, I researched well over a hundred nursing homes across Chicago and the suburbs. I am so glad that exhaustive search enabled me to find Buckingham Pavilion! Everyone was caring, understanding, patient and attentive to my Dad's needs. This was true of everyone on the team from the receptionists to the nurses, to the escorts, to the maintenance staff. I was never given any reason to worry about my Dad's level or care or comfort. During my many visits, I saw that he, and the other residents, were happy at Buckingham. Also, my Dad's room, the dining room and all the community spaces were always kept clean and the residents' room were significantly more spacious than at other homes. To top it off, one of the owners I frequently checked in with is not only caring, communicative and professional, but a person of great integrity. I could not be more thankful for everything that everyone at Buckingham did for my Dad and my family.

I was unfortunate enough to be hit by a car while bicycling. After surgery I went to Wesley Place…read morefor rehab and stayed two weeks. I regret stepping foot in this place. Every nurse and CNA was friendly and more than competent, however medications were often given late and most of the time it took more than 20 minutes for somebody to answer the call button. This was not due to laziness of the staff, but due to intentional understaffing. I was at Wesley to receive physical therapy. I had a horrible therapist who threatened not to give me therapy. I left messages three days in a row to the head of therapy and now, three weeks later I have yet to receive a call back. I also called the administrator three days in a row and then once 7 days later, and am still waiting for a return call. If the head of the main department for skilled nursing cannot take the time to call a patient in the facility, and the administrator cannot either, nobody should ever stay in this place. Let me conclude on a positive note. My problems were resolved by the social worker, Sarah, who took her job to heart and treated everybody lovingly and with great care and attention to detail. She deserves to work at a place that appreciates her and its patients, so if anybody needs an amazing social work, call Sarah. You won't do much better.

Am very disappointed in Wesley Place. My sister was transferred there from Northwestern this…read moreafternoon. She needs to take her medicine twice a day. There is still no medicine and it's almost 9PM, and they said it won't be there until tomorrow. I tried to call the nurse, and there was a message to leave a message. Yes, I left a message over an hour ago, and no call back. I then tried to reach the sales rep. No answer. Of course. She sold us. Left her a message. I wish I could move my sister tonight. Who credentialed this place? Shame.

Disregard the pictures posted in their website. The place is not as advertised. The employees do…read moretheir work and nothing more. Everyone looks the other way not to do more than what they have to do. Continuously gaslighted when reporting issues. I am told they will notify such and such and no one shows up. No one takes responsibility for following up. All staff disappears for hours at a time early afternoon (experienced on certain days of week) and no one to oversee patients or respond to notifications related to medical devices. This place is not suited for bedridden patients. They advertise many perks but patients are locked in their floor with a keypad (which to me is not even safe in case of an emergency). Two patients per room and things noticeably unkept. First floor have some nicer areas for communal living that seem barely used. The most that happens is sitting patients in the halls for hours at a time if they can sit on the hall. Care is minimal and dependent on who is on duty or if you know someone there. Could it be worse? Sure. Yet suboptimal premises and care. Premises look nice from outside but inside where the overcrowded patients are is another story. There is one nurse per wing. I asked for help one day for a feeding machine being blocked and almost two hours went by before anyone came to help and it was the nurse from the next shift. I am sure good people work here, but clearly it lacks in focus on patients. When I asked questions I get flaky answers that clearly show they are not familiar and are trying to gaslight me or distract me. Typically the response is that they will tell someone else and no one follows up. Found bed ridden patient in same position for days, or move into severely uncomfortable positions. Last jaw drop was to find a rodent in the premises mid afternoon. For once they were responsive to deal with the rodent. Yet how long had it been there, and given it was later in the day, how many hours had passed that no one had come to check on patients for which rodent arrived and passed. (Photos won't load at moment so will update when possible).

Please please please save yourself from the headache that Astoria will cause you…read more I'm not sure of where to start. My father was sent here for short term wound care/rehab for a tailbone related wound. He sat in bed for 2 days before anyone even assessed him. Understood he came with a referral and instructions - but 2 days to even acknowledge him is beyond ridiculous. Being there for wound care - he had to lay almost flat. At mealtimes they would just drop his tray and no one would assist him. Luckily, I was able to manage going there for breakfast and dinner to feed him. The level of care/compassion related to this is insane to me. Being at the facility morning/evenings daily was actually a godsend as I was able to see I needed to get him out ASAP. At day 4 I was doing everything in my power to find other arrangements. Thankfully he was only there for about 7 days. Upon a scheduled follow-up visit, to Illinois masonic for an unrelated follow-up, Masonic informed me he had an infection/fever, and it was from the wound (he was immediately admitted). No one at Astoria informed me of an infection or even knew he had a fever. Understood that every situation is unique /different, but I truly feel the level of care here was sub-par. i will second the other feedback here on yelp that this place looks NOTHING like pictured. rooms are tiny - zero privacy and for the short time was there - i don't think the room was even cleaned. The photos forgot to include random clutter in the hallways, old/dried up food/food trays and just general filth. Photos look like they are prob 10-12 years old as well. This place is sold as a "5 Star Facility" and I thought I was making a good decision picking this place for his short-term rehab. There really should be more oversite related to ratings and follow-up at the state/federal level related to these places. My story ended somewhat positively - yours might not. Just do yourself a favor and stay away from this place if you can. I'm truly convinced that him having a follow-up appointment, outside of Astoria, probably saved his life.

I have nothing but good vibes and deep appreciation for the outstanding staff at Birchwood Plaza…read moreNursing Home who provided loving care for my Mom for over 10 years until her recent departure. From the RN's, their assistants, the patient care folks, the Administration staff,  and the janitorial staff, all of which were proficient and companionate. They truly cared and loved my Mom. What more could I have asked for? I have deep gratitude and appreciation for these folks.

My dad rehabbed here once and returned a year later to live. They are attentive and caring…read more Having seen my inlaws in two different nursing homes, I have a basis of comparison. The residents here are treated as human beings and not just left in bed. There are activities, a cafeteria for meals. In the cafeteria, the residents are matched so that relationships can form. Roommates are matched for compatibility. (My dad and his roommate are so courteous to each other that neither goes into the bathroom unless he has checked to see if the other one needs to go first). We had heard good things about this residence and it has proven to be everything we had hoped for for our father. There has never been a time when we, as his family, has reached out to staff, that we have not had thorough and meaningful communications about my father - from the CNAs to the chief administrator.

It's time for a recent review for Covenant Home of Chicago. Here goes:…read more When my father decided it was time to sell his apartment building and move to a supportive living situation, Covenant Home came to the fore, as it is part of Chicago Methodist Senior Services. And as Steve Z. commented, searching for an assisted living facility is indeed an education in itself and totally new territory for me. The staff at Covenant helped us navigate the ins and outs of the application process, which as you can imagine, complicated. Financial records, doctors' assessments, TB test, all in the mix. To the building: It was built in 1997, so is relatively new, well-maintained, with a caring (yes, I said that, though I realize that is often just a buzzword in reviews of these types of enterprises.) staff. The meals are tasty and well-balanced. Residents sit 4 to a table with fresh flowers, nice silverware, and always water (so no dehydration, per the reviewer from 5 years ago). (They also have a water cooler w/lemons in the foyer). On Sundays they put white linen tableclothes on the dining tables, which, together with the flowers, makes for a very nice setting. In all, there are about 54 residents, with either studio apartments or 1 bedroom. The floors are all wood and nicely maintained, fresh paint upon move-in, the better to navigate with walkers, etc. The building has Comcast cable available. Residences are equipped with small refrigerator/freezer, a microwave, sink in a little "kitchen" area. Two closets, and ample cabinets in the bathroom. The five floors are built in a square around an atrium, which gives the place a nice airy feeling. All the rooms' windows are outward facing. The bathroom has a level floored shower for safety and there are pull chains all over the place for residents to pull if in distress. There are daily activities for residents, trips to Jewel and Walgreens if you are not mobile enough to go on your own. Filling the day: Evening movies, afternoon coffee in a very cute cafe, balance class, art class, current events, Bible study, word games, bingo, ballroom dancing, tai chi, Sunday worship (Methodist), a Tuesday Mass, manicures, watercolors, culture chats (not sure what that is). An RN is on site most of the time and he or she keeps good track of dispensing medications for all residents. And, if there is a health crisis, Swedish Covenant Hospital is right across the street! This is not a memory care type of place. For that, they have Wesley Place, further east on Foster. Residents have varying ranges of mobility. My father goes to his own medical appointments (right at the corner), takes taxis or walks to close by destinations such as Lincoln Square and the Tre Kroner Restaurant. So, all in all, he was fortunate to secure a studio here. And since I live in Oakland, CA, it's important to feel that he is safe and in good hands. Covenant Home provides that security and care.

My search for an assisted living facility was an education in itself- long story short I decided on…read morethe Covenant Home based on it being close to my own home, and on my gut feeling about the people I spoke with, the director and the assistant director of the facility. It's been a year and four months, and I am happy to say the result has been better than I expected. My mom moved into the Covenant Home in September of 2012. She was 90 at that time, and had been living at the North Shore Retirement Hotel in Evanston. During her 6 years at the North Shore she progressed from being fairly self-sufficient to needing help with some of her daily care, and she had more and more difficulty dealing with things in general, as her memory was getting worse. During her last year at North Shore she was hospitalized twice, she had poor appetite, was losing weight and she was depressed. She also had a couple physical conditions that required some daily attention. We had hired a helper for her and also contracted with the on site home nursing company at the North Shore, but their services were not enough. After she moved into the Covenant Home her appetite began to improve, and it's no longer an issue at all. The chronic problems she was having previously are under control, she is consistently in good spirits, and she has made friends there. Although she was not happy to make this move, she is now quite happy there, and says so. This is a much better outcome than I anticipated and I believe it is due the competency of the staff, the fact the quality of her care is consistent, and an intangible aspect: that the culture there is one of attentive kindness. The care she gets at the Covenant Home is a mix of residential and medical- they take care of making sure she gets her meds, cleaning of her studio apartment, dressing, dining, getting ready for bed, all that. Additionally, they they keep up with any ongoing medical care she needs, they make doctor appointments, and if necessary provide transportation. The are proactive in her care in terms of the medical, hygienic and social aspects. If you feel like hearing more about this I would be happy to correspond. You can send a private message to me through the Yelp system.

the Carlton staff is lazy. My mother needed cleaning and I could smell it badly. I told the…read morestaff and they did nothing stating she was already cleaned and her CNA has gone home. The place is dirty and needs cleaning by professional bad. It smells badly. My sister needs to take her somewhere else. I get sick myself when I come there.

Update: Please do not send anyone you care for to this…read morefacility. I had my mother discharged and taken to Northwestern Memorial after being in their care for months. As I suspected, they almost let her die. She had large blood clots in her lungs, legs and thighs. The Doctor asked was she on blood thinners. Carlton at the lake claimed she was and was charging the state although they were not giving them to her. This facility is only good for long term hospice. No matter what you go there for, you'll end up in hospice because the care and administration is abysmal. The social worker, Lesly was amazing! They don't deserve her!

I give zero stars. A new resident in their memory care unit was essentially bullied out. Too…read moreregimented and rigid for residents with cognitive decline and no person-centered care at all. Shameful that their ONLY advisement is to prescribe meds so they are not functional since I guess it would be too much work for the staff there. No compassionate care and everything was this resident's fault it seemed. I will not divulge the rest of the sordid details, but I am aghast at the indifference and borderline neglect regarding this community's services. Especially pertaining to a specialized ward such as Memory Care. SHAME!!!!!!

My mother lived at the Admiral for a little over 2 years in the assisted living and memory care…read moreunits. We were sold on the location which was very close to where she was previously living by herself and the proximity to the lake and Andersonville. While she began to settle in OK during the first year in assisted living as her Alzheimer's progressed, so did the care she received. My mother was an incredibly intelligent and social woman. She was a retired college professor and maintained her intellect and curiosity throughout the course of her awful disease. The majority of the staff at The Admiral however, was unsupportive of her desire to understand her care, meet people and engage in the community. They ultimately forced her into memory care too soon where she was locked on the floor and left to sit either alone in her room or parked in front a TV. All she wanted was to continue to engage with people and use her mind and they could not provide that basic care. After several months of rapid decline in memory care the staff kept referring to her as psychotic even though all of her doctors at Northwestern repeatedly agreed that her symptoms were all related to her dementia. The Admiral went against my wishes and had her sent to Saint Mary's Hospital (outside of her network of doctors at NW) where she spent 3 nights alone in the ER and then was involuntary committed to the psychiatric ward where she spent 2 weeks completely catatonic. She never recovered. I was able to finally get her released through no help of the Admiral and had her moved to The Artis Lakeview where she received excellent care alongside Bristol hospice for the last 1.5 weeks of her life. The Admiral may appear on a tour as it did to us a lovely lakeside facility, but when your loved ones actually need real care towards the end of their disease they will accelerate the decline and refuse to provide the grueling care many people need in the last stages of dementia. Do yourself a favor and ask to tour the memory care floor before you move your loved one here. Really look at how the residents are cared for and ask how they stay engaged. It's a tiny floor and you will find them all staring blankly at a TV or hiding in their rooms.

Please, if you like to eat, Donna come to Mosaic of uptown. Food is bad by hospital standards! F…read morefor food, A for therapy, b+for wound care, c for facility, d for modernization, c for cleanliness, c for activities. Do not separate rehab from Alzheimer's patients Go elsewhere!!

NO ONE LIVES HERE BY CHOICE! Horrendous place to live. The underpaid support staff provides is…read moreapathetic and dismissive. The facility is dirty and depressing, even by the low standards expected from an indigent care facility. On 3 occasions, my grandfather was in extreme pain and begged to be taken to a hospital. Each time, staff waited 8-15 hours to call for an ambulance. Each time, my grandfather was so ill he was hospitalized for days. The last time, staff would not call until he vomited blood. He lost more than half his blood supply, and was in ICU for days. THIS PLACE SHOULD BE CLOSED!!!

My mother has been at Dobson Plaza for a little over a month. She arrived having severe…read morehallucinations and dementia over the Christmas holiday. Cathy was so helpful when she took my mom into the facility. I was a train wreck as a I saw my mother falling apart. Cathy was warm, caring and she reassured me that she would help me every step of the way. Christine the Director of Nursing was amazing. My mother was refusing food because she was paranoid. Christine made it her mission to get my mom to start eating. Christine sat with my mom every day when my mom's food tray was brought to her. Christine asked what my mother liked to eat and she tried to have the cooks make it for her. My mom is now eating little by little. All of the doctors and the nurses did everything that they could to help my mom. My mom is no longer hallucinating thanks to Dr. Schvartzman. All in all I would say the staff at Dobson are very caring. I want to give special thanks to Maxine, Larry and Albert for taking all my calls. Dobson Plaza is not a fancy place but it is a very warm and inviting place. I give it 5 stars for the care they provide. The four stars is because there are no private rooms or private showers for people in Memory Care.

Our mom went from an independent living facility to a nursing home due to Alzheimer's. She lived at…read moreDobson for 2.5 years, and in every way I can think of, they were the most beautiful last years of her life. The quality of care, the attention, the LOVE our mom received was beyond measure. We established incredibly close bonds with those who cared for her, knowing in our hearts, minds, and souls- she was constantly surrounded, on every shift, by people who loved Gussie the way we loved Gussie. We are forever indebted, and forever grateful, for their care.

Looks clean enough, but run down. No parking or designated spots to take anyone outside…read more Why do they crowd 4 people in one room? Just a drape between them. Dementia floor has nothing for these patients, no community room for activities, they eat in their rooms. God forbid you try and call your loved one, because they cant connect your call half the time. My friend is a diabetic and her menu says normal. Just depressing

Very patient oriented. Happy atmosphere. Here, at the Waterford, is no glitzy display of latest…read moresample of elegance, but everything is done to correct temporary shortcomings.