Great Place to work great team also Eric the Director is great .Everyone has a pleasant attitude…read moreand are willing to to work together, Team work makes the best work

Buckingham is What a Nursing Home is Supposed to Be!…read more When it came time to find a nursing home for my father, I was deeply worried that my Dad's new home wouldn't be sufficiently caring, clean, comfortable or professionally operated. So, I researched well over a hundred nursing homes across Chicago and the suburbs. I am so glad that exhaustive search enabled me to find Buckingham Pavilion! Everyone was caring, understanding, patient and attentive to my Dad's needs. This was true of everyone on the team from the receptionists to the nurses, to the escorts, to the maintenance staff. I was never given any reason to worry about my Dad's level or care or comfort. During my many visits, I saw that he, and the other residents, were happy at Buckingham. Also, my Dad's room, the dining room and all the community spaces were always kept clean and the residents' room were significantly more spacious than at other homes. To top it off, one of the owners I frequently checked in with is not only caring, communicative and professional, but a person of great integrity. I could not be more thankful for everything that everyone at Buckingham did for my Dad and my family.

I was unfortunate enough to be hit by a car while bicycling. After surgery I went to Wesley Place…read morefor rehab and stayed two weeks. I regret stepping foot in this place. Every nurse and CNA was friendly and more than competent, however medications were often given late and most of the time it took more than 20 minutes for somebody to answer the call button. This was not due to laziness of the staff, but due to intentional understaffing. I was at Wesley to receive physical therapy. I had a horrible therapist who threatened not to give me therapy. I left messages three days in a row to the head of therapy and now, three weeks later I have yet to receive a call back. I also called the administrator three days in a row and then once 7 days later, and am still waiting for a return call. If the head of the main department for skilled nursing cannot take the time to call a patient in the facility, and the administrator cannot either, nobody should ever stay in this place. Let me conclude on a positive note. My problems were resolved by the social worker, Sarah, who took her job to heart and treated everybody lovingly and with great care and attention to detail. She deserves to work at a place that appreciates her and its patients, so if anybody needs an amazing social work, call Sarah. You won't do much better.

Am very disappointed in Wesley Place. My sister was transferred there from Northwestern this…read moreafternoon. She needs to take her medicine twice a day. There is still no medicine and it's almost 9PM, and they said it won't be there until tomorrow. I tried to call the nurse, and there was a message to leave a message. Yes, I left a message over an hour ago, and no call back. I then tried to reach the sales rep. No answer. Of course. She sold us. Left her a message. I wish I could move my sister tonight. Who credentialed this place? Shame.

An update: mom spent 15 days here. While the room was still very dirty (I did bring in my own…read moreclorox wipes to remove some of the "hopefully food" off the wall, the atmosphere proved to be inspirational to my mom improving and wanting to leave. We pursued a room change but she ended up liking her roommate so stayed put. 1. Staff: Obviously there are not enough of them. I got attention when requested. Some people that work there genuinely care for the patients and they were a bright spot in these folks days. Others come to work to just do their job and that's fine as well. No one was awful or mean and for that we are grateful! It's an incredibly hard job and shout out to Nursing Home employees for being so dedicated! The Administrator: chatted with me to find areas for improvement The Case Manager/Social Worker: the best! Overworked, does his job, concerned, helpful. Checking in regularly and setting up her therapies for discharge. Called me for a group meeting one afternoon with all therapists and my mom on a conference call. 2. Never did get a schedule for PT/OT. I think there are corners being cut to maximize profits here. Absolutely should have more OT/PT for people to feel human. Quicker progress would be noticed if OT/PT were consistent 5-10 times a week. The random therapy sessions would catch my mom off guard every single time and took place around 7pm. Besides, everyone benefits from a schedule! 3. Meals were as expected. Everything is beige and so much gravy. Maybe this is another area where quality is traded for profit because I didn't see one single fresh item in 2 weeks. I brought fruits, and salad to aim for some nutritional balance (fiber? vitamins? anyone??). My mom sent most of the food back and thought of it as another reason to get better and go home. 4. Shower days - skipped over if the RNs were too busy, so patients can go a week without a shower and that is not right. 5. It's a huge bummer on your senses. Visually: it's devoid of color and could use a good wash (too many skipped shower days!). The Air: so unpleasant. Please consider a purifier and a working AC unit for the hallway (the employees were literally dripping sweat one warm day and that is no way to treat employees). My mom's takeaway: there is nothing uplifting and quality of life is non-existent in this nursing home. Overall she was motivated to go home. I don't think she's recovered necessarily, but she will have to do the hard work of getting better in the comfort of her own space because what is the point of laying around there when she can do the same at home?

They are woefully understaffed. I waited hours for staff to respond to the call light. I layed on…read moremy bed with nothing but a diaper for 8 hours till they brought me a gown despite repeated requests and another 4 hours before they brought me a blanket. The facility itself is poorly maintained with very small rooms. My entire stay of 5 days I was confined to my bed because no one could help me to a wheelchair or to the toilet. I weigh 150 pounds! I have a gluten allergy and pointed that out when I arrived. My first meal arrived and I asked if it was gluten free. They said yes It wasn't. The consequences of me eating gluten is repeated, uncontrolabe diarrhea. As I was laying in my own filth and worker told me if I didn't eat so much I wouldn't mess as much. Speaking of eating, my Sunday dinner consisted of 3 slices of room temperature bologna, 3 pieces of Kraft singles, Jell-O and a carton of milk. Don't put anyone you care about in this place.

I have nothing but good vibes and deep appreciation for the outstanding staff at Birchwood Plaza…read moreNursing Home who provided loving care for my Mom for over 10 years until her recent departure. From the RN's, their assistants, the patient care folks, the Administration staff,  and the janitorial staff, all of which were proficient and companionate. They truly cared and loved my Mom. What more could I have asked for? I have deep gratitude and appreciation for these folks.

My dad rehabbed here once and returned a year later to live. They are attentive and caring…read more Having seen my inlaws in two different nursing homes, I have a basis of comparison. The residents here are treated as human beings and not just left in bed. There are activities, a cafeteria for meals. In the cafeteria, the residents are matched so that relationships can form. Roommates are matched for compatibility. (My dad and his roommate are so courteous to each other that neither goes into the bathroom unless he has checked to see if the other one needs to go first). We had heard good things about this residence and it has proven to be everything we had hoped for for our father. There has never been a time when we, as his family, has reached out to staff, that we have not had thorough and meaningful communications about my father - from the CNAs to the chief administrator.

It's time for a recent review for Covenant Home of Chicago. Here goes:…read more When my father decided it was time to sell his apartment building and move to a supportive living situation, Covenant Home came to the fore, as it is part of Chicago Methodist Senior Services. And as Steve Z. commented, searching for an assisted living facility is indeed an education in itself and totally new territory for me. The staff at Covenant helped us navigate the ins and outs of the application process, which as you can imagine, complicated. Financial records, doctors' assessments, TB test, all in the mix. To the building: It was built in 1997, so is relatively new, well-maintained, with a caring (yes, I said that, though I realize that is often just a buzzword in reviews of these types of enterprises.) staff. The meals are tasty and well-balanced. Residents sit 4 to a table with fresh flowers, nice silverware, and always water (so no dehydration, per the reviewer from 5 years ago). (They also have a water cooler w/lemons in the foyer). On Sundays they put white linen tableclothes on the dining tables, which, together with the flowers, makes for a very nice setting. In all, there are about 54 residents, with either studio apartments or 1 bedroom. The floors are all wood and nicely maintained, fresh paint upon move-in, the better to navigate with walkers, etc. The building has Comcast cable available. Residences are equipped with small refrigerator/freezer, a microwave, sink in a little "kitchen" area. Two closets, and ample cabinets in the bathroom. The five floors are built in a square around an atrium, which gives the place a nice airy feeling. All the rooms' windows are outward facing. The bathroom has a level floored shower for safety and there are pull chains all over the place for residents to pull if in distress. There are daily activities for residents, trips to Jewel and Walgreens if you are not mobile enough to go on your own. Filling the day: Evening movies, afternoon coffee in a very cute cafe, balance class, art class, current events, Bible study, word games, bingo, ballroom dancing, tai chi, Sunday worship (Methodist), a Tuesday Mass, manicures, watercolors, culture chats (not sure what that is). An RN is on site most of the time and he or she keeps good track of dispensing medications for all residents. And, if there is a health crisis, Swedish Covenant Hospital is right across the street! This is not a memory care type of place. For that, they have Wesley Place, further east on Foster. Residents have varying ranges of mobility. My father goes to his own medical appointments (right at the corner), takes taxis or walks to close by destinations such as Lincoln Square and the Tre Kroner Restaurant. So, all in all, he was fortunate to secure a studio here. And since I live in Oakland, CA, it's important to feel that he is safe and in good hands. Covenant Home provides that security and care.

My search for an assisted living facility was an education in itself- long story short I decided on…read morethe Covenant Home based on it being close to my own home, and on my gut feeling about the people I spoke with, the director and the assistant director of the facility. It's been a year and four months, and I am happy to say the result has been better than I expected. My mom moved into the Covenant Home in September of 2012. She was 90 at that time, and had been living at the North Shore Retirement Hotel in Evanston. During her 6 years at the North Shore she progressed from being fairly self-sufficient to needing help with some of her daily care, and she had more and more difficulty dealing with things in general, as her memory was getting worse. During her last year at North Shore she was hospitalized twice, she had poor appetite, was losing weight and she was depressed. She also had a couple physical conditions that required some daily attention. We had hired a helper for her and also contracted with the on site home nursing company at the North Shore, but their services were not enough. After she moved into the Covenant Home her appetite began to improve, and it's no longer an issue at all. The chronic problems she was having previously are under control, she is consistently in good spirits, and she has made friends there. Although she was not happy to make this move, she is now quite happy there, and says so. This is a much better outcome than I anticipated and I believe it is due the competency of the staff, the fact the quality of her care is consistent, and an intangible aspect: that the culture there is one of attentive kindness. The care she gets at the Covenant Home is a mix of residential and medical- they take care of making sure she gets her meds, cleaning of her studio apartment, dressing, dining, getting ready for bed, all that. Additionally, they they keep up with any ongoing medical care she needs, they make doctor appointments, and if necessary provide transportation. The are proactive in her care in terms of the medical, hygienic and social aspects. If you feel like hearing more about this I would be happy to correspond. You can send a private message to me through the Yelp system.

I like it for my sibling, she seems to like it there the staff seems professional and she's been…read morethere for a while. It was recommended by my formal parent, who's son was in my class. She was a social worker and Carlton was highly recommended!

Update: Please do not send anyone you care for to this…read morefacility. I had my mother discharged and taken to Northwestern Memorial after being in their care for months. As I suspected, they almost let her die. She had large blood clots in her lungs, legs and thighs. The Doctor asked was she on blood thinners. Carlton at the lake claimed she was and was charging the state although they were not giving them to her. This facility is only good for long term hospice. No matter what you go there for, you'll end up in hospice because the care and administration is abysmal. The social worker, Lesly was amazing! They don't deserve her!

A long overdue update. Mom lived at the Admiral for about 10 months before she became ill. She…read morewas hospitalized and it looked like she would pass away at the hospital. Mom wanted more than anything to get back to the Admiral so she could be near her friends and with staff who knew her. I got her out of the hospital against doctor's advice and took her back to The Admiral where she wanted to be. She went back to the nursing care portion of the facility and was greeted by nursing staff who knew her. Her friends got to visit her. I could bring personal things from her apartment to her room. She passed away after a few days where she wanted to be. If I had to do it over, I'd definitely do it again. Just the same.

I give zero stars. A new resident in their memory care unit was essentially bullied out. Too…read moreregimented and rigid for residents with cognitive decline and no person-centered care at all. Shameful that their ONLY advisement is to prescribe meds so they are not functional since I guess it would be too much work for the staff there. No compassionate care and everything was this resident's fault it seemed. I will not divulge the rest of the sordid details, but I am aghast at the indifference and borderline neglect regarding this community's services. Especially pertaining to a specialized ward such as Memory Care. SHAME!!!!!!

Please, if you like to eat, Donna come to Mosaic of uptown. Food is bad by hospital standards! F…read morefor food, A for therapy, b+for wound care, c for facility, d for modernization, c for cleanliness, c for activities. Do not separate rehab from Alzheimer's patients Go elsewhere!!

NO ONE LIVES HERE BY CHOICE! Horrendous place to live. The underpaid support staff provides is…read moreapathetic and dismissive. The facility is dirty and depressing, even by the low standards expected from an indigent care facility. On 3 occasions, my grandfather was in extreme pain and begged to be taken to a hospital. Each time, staff waited 8-15 hours to call for an ambulance. Each time, my grandfather was so ill he was hospitalized for days. The last time, staff would not call until he vomited blood. He lost more than half his blood supply, and was in ICU for days. THIS PLACE SHOULD BE CLOSED!!!

Our mom went from an independent living facility to a nursing home due to Alzheimer's. She lived at…read moreDobson for 2.5 years, and in every way I can think of, they were the most beautiful last years of her life. The quality of care, the attention, the LOVE our mom received was beyond measure. We established incredibly close bonds with those who cared for her, knowing in our hearts, minds, and souls- she was constantly surrounded, on every shift, by people who loved Gussie the way we loved Gussie. We are forever indebted, and forever grateful, for their care.

My ex husband is currently there. The building is older but cleanly. The staff is really super…read morenice. They really find ways to accommodate us since we visit every week. There was an early incident that was reported and never happened again, with shaving his face before we visit. Someone do it without shaving cream or anything. So that never happened again. They are really careful about safety, making sure patients don't fall. They have daily activities which is nice, I do think the food is just basic, so we bring him breakfast in occasionally or take him for lunch. I really like the front desk staff, nurses, and assistants. Laundry is always difficult to sort out. It just seems his clothes are never where they should be. That's my personal issue, but I get that it's a floor with memory loss. Otherwise I really recommend. Has a family feeling and good care.

If you can avoid staying at this place, do it! Many of the…read morestaff members are mean to the patients, forgetful about the medicine prescribed, and make you feel like unwanted guests. No homish feelling at all. You feel like you should leave ASAP. I'll grade it 2 of 5.

Looks clean enough, but run down. No parking or designated spots to take anyone outside…read more Why do they crowd 4 people in one room? Just a drape between them. Dementia floor has nothing for these patients, no community room for activities, they eat in their rooms. God forbid you try and call your loved one, because they cant connect your call half the time. My friend is a diabetic and her menu says normal. Just depressing