Looks clean enough, but run down. No parking or designated spots to take anyone outside…read more Why do they crowd 4 people in one room? Just a drape between them. Dementia floor has nothing for these patients, no community room for activities, they eat in their rooms. God forbid you try and call your loved one, because they cant connect your call half the time. My friend is a diabetic and her menu says normal. Just depressing

Very patient oriented. Happy atmosphere. Here, at the Waterford, is no glitzy display of latest…read moresample of elegance, but everything is done to correct temporary shortcomings.

Tremendous facility…read more Totally refurbished suites with quality amenities. Excellent service & food befitting a high end restaurant. Staff is personable and takes time to get to know each resident. Location is unbeatable - shops/eateries of all kinds are literally right out the door. Our mother loves it. We were SO lucky to find the Merion when my mother came out of rehab. Moving back home wasn't a good option. Thanks Merion staff!

Banish loneliness in a friendly group with good food and luxurious surroundings. Located in…read moredowntown Evanston so doctors and shopping are nearby. There's a van for some longer trips.

I give zero stars. A new resident in their memory care unit was essentially bullied out. Too…read moreregimented and rigid for residents with cognitive decline and no person-centered care at all. Shameful that their ONLY advisement is to prescribe meds so they are not functional since I guess it would be too much work for the staff there. No compassionate care and everything was this resident's fault it seemed. I will not divulge the rest of the sordid details, but I am aghast at the indifference and borderline neglect regarding this community's services. Especially pertaining to a specialized ward such as Memory Care. SHAME!!!!!!

My mother lived at the Admiral for a little over 2 years in the assisted living and memory care…read moreunits. We were sold on the location which was very close to where she was previously living by herself and the proximity to the lake and Andersonville. While she began to settle in OK during the first year in assisted living as her Alzheimer's progressed, so did the care she received. My mother was an incredibly intelligent and social woman. She was a retired college professor and maintained her intellect and curiosity throughout the course of her awful disease. The majority of the staff at The Admiral however, was unsupportive of her desire to understand her care, meet people and engage in the community. They ultimately forced her into memory care too soon where she was locked on the floor and left to sit either alone in her room or parked in front a TV. All she wanted was to continue to engage with people and use her mind and they could not provide that basic care. After several months of rapid decline in memory care the staff kept referring to her as psychotic even though all of her doctors at Northwestern repeatedly agreed that her symptoms were all related to her dementia. The Admiral went against my wishes and had her sent to Saint Mary's Hospital (outside of her network of doctors at NW) where she spent 3 nights alone in the ER and then was involuntary committed to the psychiatric ward where she spent 2 weeks completely catatonic. She never recovered. I was able to finally get her released through no help of the Admiral and had her moved to The Artis Lakeview where she received excellent care alongside Bristol hospice for the last 1.5 weeks of her life. The Admiral may appear on a tour as it did to us a lovely lakeside facility, but when your loved ones actually need real care towards the end of their disease they will accelerate the decline and refuse to provide the grueling care many people need in the last stages of dementia. Do yourself a favor and ask to tour the memory care floor before you move your loved one here. Really look at how the residents are cared for and ask how they stay engaged. It's a tiny floor and you will find them all staring blankly at a TV or hiding in their rooms.

I have been looking for a place mom for quite awhile and hitting a lot of brick walls. I was very…read moredisappointed mostly due to cost, not everyone can afford today's senior care costs. I got a response to my email from Breaker's at Edgewater. I was very familiar with the area as I grew up there and went to school there. George contacted me right of way and was very responsive to all my questions, he was very easy to talk to, very laid back a no pressure type guy. He invited me to just come by and take a look at what they have to offer; he explained he wants whoever goes to his building to be happy there and fit in, so they never have to leave. It's very traumatizing for the elderly to have to relocate. After visiting with him and going for a tour, I was very impressed with everything I saw, from the moment I walked in, I felt my mom would be happy there. It is a beautiful place with many things to offer, from a library, to a gym, movies, pool many activities and even religious services. Two dining floors and parking in the building it's a very big place. From everything I had already seen, I couldn't even come close to Breaker's offerings and it in today's market I think they have the best game in town. Also, they offer a little extra if needed with medication and or personal assistance. Therapy and medical services are also available to anyone without ever leaving the building. Pull cords are within each unit in multiple places to alert the front desk in case of emergency. Also before a new member moves in, they totally refresh the apartment. Paint the entire unit, change the carpeting, and replace any kitchen appliances that may be in need of replacing, even change the baseboard trim around the carpeted areas. I would definitely encourage anyone looking for a very nice affordable place to stop by, and take a look I think it will be worth your time. I'm glad to have gone there and I saw something that is rare to find in today's world, very sincere people willing to work with you and actually help your family, to get something accomplished.

What a disappointment. There appears to be a well known public nuisance which I was not informed…read moreabout. Hot roding along Lakee Shore drive is overwhekming during the early a.m. hours. There apparently is no screening of potential residence and no follow up during their stay. A woman next door is floridly psochotic. She chases people and threatens them. I notified a manager but nothing was done. Soo what does this poor person do? She tries to cut a toe off in her bathtub. Emergency was notified, the person hospitalized, and she has been absent for some time. I have a noise problem in my unit. Despite multiple attemts to get help, no one has come up to investigate. When I do get a guard to come up, it is so de layed that the noise is temporarily gone. As an aside, why in this type of building do they allow bare floors. The shrill sound of the person moving chairs occurs at all hours. The food is wretched. I am not saying this as a matter of taste, but from a health point of view. Food is served cold so it definitely is not being held at the require d safe temperature. The servings of protein are miniscule. My last blood work showed objective evidence of not enough protein. Aldo my triglycerides were up do to the fats in the meals. I must mention the staff. So many of them are kind, but others should a complete indifference to the help you need. So many here express their dissatisfaction so it's not just me. Choose your facility wisely though I didn't. Why give them even 2 stars? The view is just great.

My parents moved into park plaza in 1999 and at 98 years old my mom still lives here. There is no…read morequestion that the management can do better at building employee morale and strengthening team development. Park Plaza was purchased by a Non Profit Northwest Home of the Aged, years ago and under the vision of Seymour Abrahms the facility began a much needed makeover. They invested a lot of resources to renovate the entire building providing a very beautiful and safe environment for all the residences. Under Yehuda's management and his team the majority of the changes took place with a significant amount of coordination and effort to provide safe transitions for residences, minimizing effects of construction and having to deal with a very challenging process. All said and done the renovations were completed, all residences in updated apartments and a place with natural lighting, beautiful aviary, waterfall and salt water fish habitats. The entire building both inside and out set up to have easy accessibility for the residences majority of require some level of adaptive technologies. Add to this a new team in the kitchen from Zeldas catering, providing high quality Kosher food. I would highly recommend Park Plaza to any children of adult parents that want a Jewish atmosphere and safety. There is entertainment and activities throughout each day with special visits from the local community sharing stories, music and great bingo nights. I have always felt safe having my parents here knowing how attentive the staff and resident resources are. One of the aspects that Park Plaza has been known for is the dedication of the staff and those involved with nursing and care providing. An example Annette who manages the independent nurses office. She knows each person by name and follows through to insure the best care and most important comfort to the residences knowing they are being cared about. . It is my hope that the board of directors and Yehuda will continue to take realistic and self reflective views on themselves and the operation as a whole. To take every step possible to continue to insure the well being of the residences, staff and resource personnel so that the visions of Seymour continue to live and that Park Plaza steps into its place of one of the finest retirement centers promoting Jewish Culture and heritage.

From the owner: With premier accommodations and amenities, plus a vibrant array of services, Park Plaza sets the…read morenew standard for independent, Jewish senior life. Park Plaza is modern rental living with a community of peers. Studio, one- and two-bedroom apartments with full kitchens. Complimentary chauffeured transportation for shopping, activities, medical visits and programs. Airy, six-story atrium with a lovely water feature. Indoor, 60-foot long aviary with more than two dozen live birds. Remodeled library featuring a 400-gallon saltwater aquarium. Modern community room and sanctuary with views of our lush surroundings. Refurbished multimedia room for movie nights and watching sporting events. Fine-dining with gourmet food from Chicago's top Kosher caterer. On-site physical therapy, occupational therapy and speech therapy for those who need it. State-of-the-art wellness center featuring daily exercise and dance classes. Modernized laundry room with brand new washers and large-capacity dryers. Salon for men and women on premises. All-inclusive, engaging activities including on-site cultural events and outings. 24-hour monitored security desk and 24-hour on-site medical care, when needed. Convenient location near shopping, healthcare, city jaunts and North Shore suburbs.

A huge thumbs-up for Selfhelp! From the second you walk in, you feel like you're in a welcoming,…read morehomey environment. The staff are amazing--super friendly and always go above and beyond to make sure the residents are happy and well taken care of. There's no shortage of activities here! Whether it's group outings, arts and crafts, or even some chill yoga, there's always something fun and engaging to do. It's a great way for everyone to stay active, meet new people, and just have a good time. Also, the team really takes the time to make sure each resident gets the personalized attention they need. You can tell that the staff are passionate about what they do, which makes all the difference.

This facility so far excelled the 3 others I was in. The food was superb, the staff and patients…read morewere very supportive and respectful. I really had fun there. Can't recommend it enough

I was a resident at this god awful,filthy place surrounded by many wonderful staff members like…read moreJeni and Princess. But also by many more staff members who treated me with absolute disdain, disrespect and derision. They openly laughed at my urine incontinence( Fumie) and were very put out if I wet the bed because my briefs couldn't hold the copious amounts of urine that I expel in my sleep so she double diapered me which does nothing for trapping urine, but it does cause skin breakdown from the plastic used in manufacturing incontinence briefs and diapers interacting with urine. I almost got bedsores from this inhumane practice. Lastly, I'm a diabetic and they do not offer a diabetic menu to keep your sugars in line. How can I get better like that?? I asked several time but then just ordered food in from local restaurants but that's pricey Bring your own pillow and blanket as they have none. The towels are barely recognizable as they are so worn and threadbare. It's a relief to be out of there even though I had to transfer to the hospital in order to leave. I do not recommend you leaving a family member there.

Dear staff of Aperion Care Evanston:…read more I can't thank you enough for the way you care for my mother --------- On behalf of my siblings and family, THANK YOU!.. I Hope today you find this letter to be the opposite of other letters you may have received (negative letters if any) and this letter fills the heart. The sign in front of your building states "Hero's work here", so true! Heroes whose names are Takalra, Joe , Daisy, Jessica, Kristen, Veronica and Lucero and I'm sure I'm missing others, please accept my heartful apology! My mother has Parkinson's; a horrible disease. She has been in and out of rehab centers for the last 10 years (7 centers to be exact). When mom's not at a center, my siblings and I care for her. So we understand the demands of hard work placed on care takers and facilities such as yours. That you care for 5, 10, 15 patients at once is admirable. With that said, I'd like to take this opportunity to express appreciation and sincere thanks for the tremendous quality of care you've provided for mom and the many others at your facility. You always find creative solutions on bringing joy to the residents. From corn-hole bean toss to face mask painting or just creating an environment of excitement for a holiday such as Halloween, you keep things fun filled and entertaining. Takalra Overton and Jessica Grant you are mom's favorite and my family's personal hero (other than our look alike niece Kirsten with that professional answering voice) From teaching her how to connect her phone or learning to use a new one for an hour (Jess she is still lost, will get there one day) or Takalra scheduling our visits or just looking for a bag that was misplaced, no request is too small or big. You are always up for the favor. Aperion is so fortunate to have a hero's with your qualities on their team. Thank you for giving Mom your best. We can tell what you do comes from the heart. Daisy Altamirano, thanks for helping me make the right choice without even visiting Aperion due to Covid 19. The drive from the south side of Chicago to the north side is totally worth it and it happened because you assured me a difference. Again Thank you creating the WOW factor within me and my family.

The Carrington merits five stars in almost every measure of performance. The rooms are spacious and…read moreare kept spotless by a dedicated housekeeping staff. The physician I usually dine with calls the meals outstanding. I agree. There is a large gym with a decent sized comfortable swimming pool and a large number of physical therapy machines at different levels of skill supported by knowledgeable trainers. Free transportation is provided as far as 12 miles for medical/dental appointments and 8 miles for other trips. My main criticism is the absence of adequate tech assistance. Since there is one tech helper, it can take at least three days before you receive any assistance. While the techie is outstanding, he cannot serve roughly 200 residents. This is not the mid-20th century when most residents were not computer literate. I first thought that imposing a surcharge for access to a techie would work, but then a surcharge would need to be imposed on all activities that a minority of residents use.

Nice apartments, well kept. Nice residents. If looking for full service, this is a good choice…read more Well managed.

The residents are the best at this location. They have a great management team. They try their best…read moreto keep the residents satisfied. The residents are satisfied with their work. If a senior citizen was shopping around looking for residency, I'll tell them to consider the Mather.

My brother and sister-in-law lived here. When my brother was sent to Rush to get his meds…read moreevaluated, the Mather failed to supply a list of his medications even though they were asked. At Rush, they discovered he could not swallow; apparently no one at the Mather noticed or wondered why he was so desperately thin. He died without returning to the Mather. He had dementia and was cranky. When I laughed about his behavior, the aides glared at me. They apparently thought he was misbehaving and should change his ways. When my sister-in-law needed help, her family hired wonderful 24 hour help to come into the Mather because they didn't want a repeat of my brother's experience.

I used Chicago Methodist home care after surgery. the woman that came to my house stayed overnight…read moresince i had anesthesia and was advised not to stay alone the first night. the person went into my purse and found the key to my locked safe. She stole two rings that were in the safe. there was some financial info in the safe. Not sure if they information was copied. My advise, don't use this service. They do not vet the people that come into your home.

I really want to write a good review of the Hartwell because most of the people there do their jobs…read morereally well and care about the residents. But there are a few bad apples and a few organizational problems that contribute to my two star rating. My aunt lived there for two years and throughout that time problems occasionally arose, usually at night and on the weekend. Because this is a small facility there was no clearly designated supervisor at those times. In recent months the problems became more frequent and more alarming. I will describe some of the problems. An overnight employee refused to clean a bad fecal mess in the bathroom; she said it could wait for housekeeping in the morning. Ridiculous petty thefts began to occur; someone was stealing containers of personal wipes and disinfecting wipes. Laundry wasn't getting done. Despite the fact that my aunt owned over 20 pairs of pants, on one visit I saw that there was not event one pair of pants in the closet. For nearly a year I had been asking that a light bulb in a ceiling fixture be replaced. It took me about 3 minutes to wash my hands because so little water made it through the bathroom sink faucet. I was aware that in Illinois, beginning in January 2016, a new law takes effect which allows family members to have cameras installed in loved ones rooms in assisted living facilities and nursing homes. I had someone from a security company come out and give me a quote. I had every intention of installing cameras in my aunt's room so that I could check on her at any time from my cell phone. When my aunt felt ill one night and asked to be sent to the hospital, no employee would call for an ambulance. I know that she cried and asked for a doctor for at least two hours. I went there and called an ambulance myself. Once the paramedics arrived, the staff gave them another resident's medical records. When told of the mistake, the staff couldn't find my aunt's file. So when the paramedics, and later the hospital staff asked for specific information about my aunt, especially her medications, I couldn't provide them with the critical information they needed. This was the proverbial straw that broke the camel's back. No amount of cameras could have helped that situation. About two months ago a new manager took over at the Hartwell. Martha is organized and genuinely cares about the residents. As problems arose, I told her about them. She always responded appropriately. But when I felt it was no longer safe for my aunt to live there, Martha completely understood. She did everything she could to help me make my aunt's transition to another facility easy. Today I went to the Hartwell to sort through my aunt's things before the movers arrived. I can't even begin to say how shocked I was when I opened the door to her room, and saw that all of the furniture was shoved in the center of the room. All of her pictures had been taken off of the wall and haphazardly stacked in piles. A painter was in the room, scraping a wallpaper border from the walls. My aunt's things had not been covered with tarps but were covered in dust and debris. When asked why he was there, the painter said he had been sent there by the organization that oversees the Hartwell. I told him that I was about to pack and move my aunt's possessions and I asked him to leave. He refused. I found Martha and explained the problem. She called this man's supervisor, who called the painter and told him to stop his work. The painter then somewhat cleaned the mess in the room. I lost about 45 minutes while I sat in the hallway, waiting for this guy to leave. I believed Martha when she said that she requested this work begin tomorrow. But that didn't make it ok that even on my aunt's last day there, there was yet another colossal screw-up. I can't even began to say how furious I was that I lost time and had to deal with the mess that the painter left behind. If you choose to have a relative live at the Hartwell, try to visit often. Go at different times of the day. But especially go at night and on the weekend. Have cameras installed. The system I was looking at would have cost $2,600 with a $40.00 yearly fee to keep the internet connection up. Good luck in your search for a home for your family member. And good luck to Martha; she needs it.