Tremendous facility…read more Totally refurbished suites with quality amenities. Excellent service & food befitting a high end restaurant. Staff is personable and takes time to get to know each resident. Location is unbeatable - shops/eateries of all kinds are literally right out the door. Our mother loves it. We were SO lucky to find the Merion when my mother came out of rehab. Moving back home wasn't a good option. Thanks Merion staff!

Banish loneliness in a friendly group with good food and luxurious surroundings. Located in…read moredowntown Evanston so doctors and shopping are nearby. There's a van for some longer trips.

I give zero stars. A new resident in their memory care unit was essentially bullied out. Too…read moreregimented and rigid for residents with cognitive decline and no person-centered care at all. Shameful that their ONLY advisement is to prescribe meds so they are not functional since I guess it would be too much work for the staff there. No compassionate care and everything was this resident's fault it seemed. I will not divulge the rest of the sordid details, but I am aghast at the indifference and borderline neglect regarding this community's services. Especially pertaining to a specialized ward such as Memory Care. SHAME!!!!!!

My mother lived at the Admiral for a little over 2 years in the assisted living and memory care…read moreunits. We were sold on the location which was very close to where she was previously living by herself and the proximity to the lake and Andersonville. While she began to settle in OK during the first year in assisted living as her Alzheimer's progressed, so did the care she received. My mother was an incredibly intelligent and social woman. She was a retired college professor and maintained her intellect and curiosity throughout the course of her awful disease. The majority of the staff at The Admiral however, was unsupportive of her desire to understand her care, meet people and engage in the community. They ultimately forced her into memory care too soon where she was locked on the floor and left to sit either alone in her room or parked in front a TV. All she wanted was to continue to engage with people and use her mind and they could not provide that basic care. After several months of rapid decline in memory care the staff kept referring to her as psychotic even though all of her doctors at Northwestern repeatedly agreed that her symptoms were all related to her dementia. The Admiral went against my wishes and had her sent to Saint Mary's Hospital (outside of her network of doctors at NW) where she spent 3 nights alone in the ER and then was involuntary committed to the psychiatric ward where she spent 2 weeks completely catatonic. She never recovered. I was able to finally get her released through no help of the Admiral and had her moved to The Artis Lakeview where she received excellent care alongside Bristol hospice for the last 1.5 weeks of her life. The Admiral may appear on a tour as it did to us a lovely lakeside facility, but when your loved ones actually need real care towards the end of their disease they will accelerate the decline and refuse to provide the grueling care many people need in the last stages of dementia. Do yourself a favor and ask to tour the memory care floor before you move your loved one here. Really look at how the residents are cared for and ask how they stay engaged. It's a tiny floor and you will find them all staring blankly at a TV or hiding in their rooms.

My mom moved into Chestnut Square at the age of 90. She lived here for 8-1/2 years and it was…read morenothing short of an amazing experience for us all - from the caring staff to all the different types of programs offered to the residents to the activities such as canasta, bingo, rummikub, etc. - WOW. She loved living here and participating in all it had to offer. I would tell everyone that while my mom lived here it was as if she was getting younger! Chestnut Square is a community quite unique in how their dedication of care for their residents. It was the best decision made after my dad passed and she did not want to stay in their home where they lived for many years. The friendships my mom made were unbelievable. I am so grateful to have found Chestnut Square for my mom.

My sister Sandra moved into Chestnut Square at The Glen in August of 2023. We had done quite a bit…read moreof research and looked at three or four other communities in the region that were nice, but we ultimately chose Chestnut for a variety of reasons. First and foremost were the staff and residents. They were all some of the warmest and friendliest people I've ever met. Not only were they warm and friendly but extremely helpful and very competent, as well as accommodating. The food was excellent, and the entire building was very clean, well-maintained, and quite attractive. There was plenty of programming and amenities both at Chestnut Square, as well as a short walk away in The Glen Town Center. Just across the street is a beautiful natural area with paved paths, a lake, shops, and plenty of places to explore. During her time at Chestnut Square, Sandra made many close friends and even developed a wonderful, close, and fulfilling romantic relationship with another resident who lived down the hall. The most important thing, however, was the dedication the staff had toward the happiness and fulfillment of all the residents. It really showed how happy everyone was in the community. Pretty amazing! When Sandra's health declined and she needed more assistance, Chestnut Square was able to provide additional on-site support through its phenomenal sister affiliate, Partners in Healthcare. The caregivers from Partners treated her and her loved ones like they were their own family. This was all available in Sandra's original apartment with a very thoughtful aging-in-place model, so she wouldn't need to transfer to another floor or facility. The care was exceptional, providing her with warmth, dignity, and respect. It comes as no surprise that Chestnut Square (a non-profit organization) is driven by their dedication to residents as well as staff--who all seem to really enjoy working there. Our entire experience with Chestnut Square was wonderful and provided the whole family with tremendous peace of mind!

I wish I could live here. My very elderly father moved in a year ago after becoming a widower. He…read moreis independent and thriving. Most of the residents and staff are very friendly and interesting - we have enjoyable conversations and interactions every time we visit. My father enjoys the exercise classes, meetings, and meals in the dining room and with various groups. The food service is offered in a grill setting, carry out, and also a fine dining room which offers truly delicious meals. The facility is nicely sited within a neighborhood and seems the right size to our family - not too large and not too small. His apartment is spacious, comfortable and the right size for him. My father was initially against moving out of his home where he has lived well over have his life but is now so happy, busy, and engaged every day. He had to move into the nursing care for a few months for a severe wound to heal and has now successfully moved back into his independent living apartment.

This is one of the nicest retirement communities I've ever seen. I know a number of people who…read morereside there and they are completely happy with everything about Three Crowns. The staff are caring, helpful, kind and generous with their time. The facilities are lovely - and I feel welcome every time I visit. They all go overboard to assist visitors and residents alike. Everyone seems genuinely comfortable and happy. The food offerings are abundant and deliciously prepared. There are options to dine in a casual 24-hour available cafe as well as a lovely dining room with excellent food. The staff is helpful and I've always them treat everyone with respect, kindness and and are willing to help with a smile and go the extra mile. There is every amenity possible, a broad array of "classes", beautiful choices in housing, swimming pool, gift shop, salon services, movie "theatre", game room, and so much more. The gorgeous art that covers the hallways are created by the residents who are working and living artists who are able to feature their work of aa monthly reception. I could go on and on but I'll leave it here. Go see for yourself..and it's a "forever home". As you need more services, they are available, so no need to move to another "home" to receive the medical services you require. It's a wonderful place.

As Vice-President of Membership of the Francophone Bilingual Toastmasters that has been meeting at…read morethe Breakers for over 5 years, I would like to thank all of the staff and especially, Adam, Chef Extraordinaire. We have had two special events in the last three months and Adam went out of his way to provide very special delicious dinners, table decorations and a beautiful environment. i am sure that one of the reasons that our members are so happy is because we dine in style at every meeting. Thank you so much!

About 6-9 months after I moved to the Breakers I would have recommended it to any of my friends…read more On my first survey I said you get a bigger bang for your buck. So many things have changed that I would say "see for yourself. Rent a room for a few days and see how things go, visit with residents and make up your mind." At present my comment would probably not be you get a bigger bang for your buck, but you get what you pay for.Last week we got notice of rent increase for the coming year. Rents went up from 8 -12%. I realize things are costing more but this much a spike was a total shock. I would like to know if some of the rental increase will be applied to some of the many problems I have faced. * Meals that are not as good as they used to be--there are fewer choices and for the most part they are simply not as good quality as they used to be. *Getting rid of Sunday brunches so we can again have valid choices for a dinner. *There has always been a situation with the elevators. Only four elevators (no service elevator) for 450 residents. Since I have moved in they have converted some guest rooms to resident rooms. So now we have more residents, more walkers, more wheelchairs, more dogs.... *This building has 33 floors and 4 laundry rooms with each laundry room having 4 washers and 4 driers and very seldom are they all working. *I spotted a cockroach in my apartment my second day here and continue to fight this battle. *Some units have no thermostatic control of the temperature so you are constantly getting up to either turn the unit on or off. *It has a heating/cooling system that can't provide heat and air at the same time. A Chicago Ordinance requires the system to change from cool to heat in November and from heat to cool in May, leaving residents uncomfortable during certain times of the year. *There are no exhaust fans, not even in the bathrooms. *You can always expect something to go wrong, no hot water, no cold water, no water... Give me a break. We had guests in a guest room. They were in their sixties, one was blind and they were on 32nd floor at a time when only two elevators were in operation during their entire stay. And one morning they awakened to no water, ergo no shower no flushing.... In spite of this no consideration was given in their rent. The one thing I will say is that the Breakers is located right by the Lake and in walking distance of anything you may need, Mariano's, Jewel/Osco, several eating places, close to most medical care you may need. Catherine O'Connell

The residents are the best at this location. They have a great management team. They try their best…read moreto keep the residents satisfied. The residents are satisfied with their work. If a senior citizen was shopping around looking for residency, I'll tell them to consider the Mather.

My brother and sister-in-law lived here. When my brother was sent to Rush to get his meds…read moreevaluated, the Mather failed to supply a list of his medications even though they were asked. At Rush, they discovered he could not swallow; apparently no one at the Mather noticed or wondered why he was so desperately thin. He died without returning to the Mather. He had dementia and was cranky. When I laughed about his behavior, the aides glared at me. They apparently thought he was misbehaving and should change his ways. When my sister-in-law needed help, her family hired wonderful 24 hour help to come into the Mather because they didn't want a repeat of my brother's experience.

Brookdale Lakeview has provided a safe, appreciative home for my Mom to enjoy as she graciously…read moreages within a new community. This includes her generation and the Boomers. The staff is phenomenal and the residents can be a bit cliquey. Despite this the staff does their best to mingle and mix residents at meals, which is essential for a vision impaired or less able resident. One of my former students, Alex, was able to work as an Art Therapy specialist, and I am grateful to have her among the talented and caring staff.

I have been here 8 months now. People thought I was crazy moving from Florida to Chicago, but the…read morereception I received from the staff here could not have been warmer. Everyone goes above and beyond to be helpful. I can't wait for Covid to be tamed so can get out and see friends, but I can't imagine feeling more at home. I feel very lucky, having picked this place sight unseen.

I was a resident at this god awful,filthy place surrounded by many wonderful staff members like…read moreJeni and Princess. But also by many more staff members who treated me with absolute disdain, disrespect and derision. They openly laughed at my urine incontinence( Fumie) and were very put out if I wet the bed because my briefs couldn't hold the copious amounts of urine that I expel in my sleep so she double diapered me which does nothing for trapping urine, but it does cause skin breakdown from the plastic used in manufacturing incontinence briefs and diapers interacting with urine. I almost got bedsores from this inhumane practice. Lastly, I'm a diabetic and they do not offer a diabetic menu to keep your sugars in line. How can I get better like that?? I asked several time but then just ordered food in from local restaurants but that's pricey Bring your own pillow and blanket as they have none. The towels are barely recognizable as they are so worn and threadbare. It's a relief to be out of there even though I had to transfer to the hospital in order to leave. I do not recommend you leaving a family member there.

Dear staff of Aperion Care Evanston:…read more I can't thank you enough for the way you care for my mother --------- On behalf of my siblings and family, THANK YOU!.. I Hope today you find this letter to be the opposite of other letters you may have received (negative letters if any) and this letter fills the heart. The sign in front of your building states "Hero's work here", so true! Heroes whose names are Takalra, Joe , Daisy, Jessica, Kristen, Veronica and Lucero and I'm sure I'm missing others, please accept my heartful apology! My mother has Parkinson's; a horrible disease. She has been in and out of rehab centers for the last 10 years (7 centers to be exact). When mom's not at a center, my siblings and I care for her. So we understand the demands of hard work placed on care takers and facilities such as yours. That you care for 5, 10, 15 patients at once is admirable. With that said, I'd like to take this opportunity to express appreciation and sincere thanks for the tremendous quality of care you've provided for mom and the many others at your facility. You always find creative solutions on bringing joy to the residents. From corn-hole bean toss to face mask painting or just creating an environment of excitement for a holiday such as Halloween, you keep things fun filled and entertaining. Takalra Overton and Jessica Grant you are mom's favorite and my family's personal hero (other than our look alike niece Kirsten with that professional answering voice) From teaching her how to connect her phone or learning to use a new one for an hour (Jess she is still lost, will get there one day) or Takalra scheduling our visits or just looking for a bag that was misplaced, no request is too small or big. You are always up for the favor. Aperion is so fortunate to have a hero's with your qualities on their team. Thank you for giving Mom your best. We can tell what you do comes from the heart. Daisy Altamirano, thanks for helping me make the right choice without even visiting Aperion due to Covid 19. The drive from the south side of Chicago to the north side is totally worth it and it happened because you assured me a difference. Again Thank you creating the WOW factor within me and my family.

I moved my mom from an Independent Living Facility in Winston-Salem, NC. February 28,2017 because…read moreshe needed a higher level of care and no other family members were in NC. Initially, I was happy with the facility I placed her in. However, when the Director of Nursing left and Parkinson Disease patients were placed on the floor she received minimal care because she was high functioning. November 2018 three new memory care facilities opened and there were more options. What sold me on the Carrington's Memory Care Unit was: Dedicated and consistent staff: nursing assistants, nurses, food service, and life enrichment that are patient with the residents and accommodate their quirks. This fall my mom developed pneumonia which can be devastating for someone 94 years old. The nurse noticed it immediately and got the portable x-ray and MD there within 12 hours and mom was back on her feet within 48 hours after being unable to walk. Pleasant and open environment. Rooms are designed by someone that understands the residents. I appreciate the locks on the closets since my mom is always packing to go on a trip or home. Now there is less stuff to pack and put back Family member's have the option to take residents to some of the independent living facility activities which expands their options Great food with a variety of selections versus being served family style I am especially thankful that she is at the Carrington during the quarantine based on the staff's dedication and management's timely updates.

The Carrington merits five stars in almost every measure of performance. The rooms are spacious and…read moreare kept spotless by a dedicated housekeeping staff. The physician I usually dine with calls the meals outstanding. I agree. There is a large gym with a decent sized comfortable swimming pool and a large number of physical therapy machines at different levels of skill supported by knowledgeable trainers. Free transportation is provided as far as 12 miles for medical/dental appointments and 8 miles for other trips. My main criticism is the absence of adequate tech assistance. Since there is one tech helper, it can take at least three days before you receive any assistance. While the techie is outstanding, he cannot serve roughly 200 residents. This is not the mid-20th century when most residents were not computer literate. I first thought that imposing a surcharge for access to a techie would work, but then a surcharge would need to be imposed on all activities that a minority of residents use.