Having read the previous review regarding the rudeness of the personnel at Master Nails I could not agree more. I have been going to "Hilary", the wife of Thomas, and co-owner of the salon for many years. Her hostility has been tolerated by me because her manicures are good. That being said, she has terrible manners, grabbing at your hands, and pushing them away. The only words spoken are gruff. A friend of mine who went to their previous salon for years and years was blacklisted by Hilary for no apparent reason. Today I experienced the same inexcusable behavior. I arrived at my scheduled appointment exactly 2 minutes late (per my Apple watch). Hilary had someone sitting in her chair, and told me because I wasn't there she had taken a walk in. Never have I missed a scheduled appointment. Many times, without complaint, I have waited more than 15 minutes for her to finish another client. When I asked her why she took someone else she barked, "you have to be here 5-10 minutes before your time". I asked when I could reschedule, and she said, "when I'm done with her". That didn't work for me so I rescheduled for later in the afternoon. Being held up at work, I tried calling two hours before to let them know I would have to reschedule. Long story short, they had blocked my number, and when I had a friend call she was told to tell me, "to find another salon". I'm sure if I had gone for my appointment without finding this out, they would have "thrown me out", as they did to my friend years ago. This is the most unprofessional demeanor I have ever witnessed in the service industry--they are just plain miserable!
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Location & Hours
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3268 SE Federal Hwy
Stuart, FL 34997
Mon
9:00 AM - 7:30 PM
Open now
Tue
9:00 AM - 7:30 PM
Wed
9:00 AM - 7:30 PM
Thu
9:00 AM - 7:30 PM
Fri
9:00 AM - 7:30 PM
Sat
9:00 AM - 7:30 PM
Sun
11:00 AM - 5:00 PM
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