As a retired small business owner for over 40 years, I really do not enjoy giving any small business such a low score, but Tiffany Nails have given me no choice.
Moving here 6 mos ago, I was glad to find a nail salon close to my home and shopping. I've used their services approximately ten times over this period, each time hoping things would improve, but my latest experience made the decision easy to never return, no matter what!
My biggest complaint is the rudeness, specifically of the owner John. He clearly does not enjoy his work, though he actually is a good technician. He's impatient, short and downright unfriendly. He literally barks out orders at you. Here are a couple of examples: I asked to see the gel colors while waiting for my technician to be ready for me. They were hanging right behind him, but instead of pausing his work and handing them to me, he didn't even look up, but blurted out "sit down, she'll bring them to you in a minute". I am a soft-spoken, rather shy 67 year old and it was embarrassing and humiliating to be spoken to like this.
And after completing my gel fills, and again, he is a good technician, he simply completed the job with "you're done". No how do you like it, thank you, anything civil. That particular day I spent $60 and left a $10 tip. I'm not expecting to be treated like family, but a simple hello, goodbye and THANK YOU would be just fine. I've actually never met a business owner with a poorer attitude toward his clients. He's lucky he's in a very good, busy location, or I doubt he'd survive.
The last straw was this past week. I had an appointment for 11:30 for gel fills and pedicure with a specific technician, Andy, who I had begun to like over a few previous visits. Andy is good and pleasant. I arrived on time and was abruptly told by John that Andy was just leaving to go to his child's graduation and I should come back after 2pm, when he should be back. What? I told him I couldn't return at 2pm, so Mia stepped in for Andy. NOTE: John said "sorry bout that, I didn't know Andy was leaving". That was the most he could reluctantly offer. Really? You're the owner and boss and the person who actually made this appointment for me, but you don't know your employee is leaving for a few hours in the middle of a Friday? You think that little of your clients that you can't take phone numbers when making appointments, so that you can phone them when there's a conflict? Disrespectful.
So my appointment ended, $60 +$10 tip. I said goodbye to John on the way out, simply being courteous, and he mumbled "bye". Again, no thank you, no sorry for the mix-up, nothing.
I have a neighbor who frequented the salon and she told me that John has always had a bad attitude. If anyone wants to be disrespected, choose this salon. In the future I will travel a little bit further and find a salon who appreciates my business.
My apologies for the late posting--I didn't realize until today that I apparently didn't complete this review of many many months ago. read more
