Esmael the mechanic tried to scare me into overpaying by saying my car would break down if I didn't immediately change a part he was trying to overcharge me for. His behavior felt manipulative and dishonest. He was extremely disrespectful, talked very fast so I wouldn't fully understand what he was saying, and did not let me get a word in or ask questions. I truly felt targeted because I am a woman. He needs to learn how to treat his clients with respect--especially women. Do yourself a favor and do not come to this mechanic. Esmael, el mecánico, intentó asustarme para que pagara de más, diciendo que mi carro se iba a descomponer si no cambiaba de inmediato una pieza por la que claramente me quería cobrar de más. Su actitud fue manipuladora y poco honesta. Fue muy irrespetuoso, hablaba rápido para que no entendiera bien y no me dejaba hablar ni hacer preguntas. Honestamente sentí que me trató así por ser mujer. Necesita aprender a tratar a sus clientes con respeto, especialmente a las mujeres. No recomiendo para nada venir con este mecánico. read more

I just wanted to share my great experience at Master Muffler. Ozzy, I believe his name was, the owner was incredibly friendly and kind. I had to return a part I bought that didn't fit my mustang, and without any question, he gave me a full refund. Since I'm getting a new exhaust, I will definitely be bringing it here. read more

Master Mufflers - Auto Repair Near Me - Van Nuys, California

Someone hit my car in the back, while it was parked at my job's parking lot. I came to Master Mufflers. I talked to Esber and he gave me a good price. He fixed my car right away. He did a great job and his customer service was excellent! read more

These guys are the best around! man i had the best customer service and the best prices for my CRX. these guys took me in immediately and finished the job quick and easy. Ismael was a great help if i could give more than 5 stars i would! read more

I just wanted to share my great experience at this shop , 10/10 service and very polite and professional, did a mid muffler delete and he explained well what would make it sound good , car sounds GREAT now and the price is a great price , definitely going back with my other car for a good sound !! read more

This shop has did an amazing job every time I've went there or I've sent my friends. With more than fair prices.

Took Bluetooth adapter out of my car. When I went back to ask for it back, they acted as if I was stupid and was at the wrong auto shop. Condescending arrogant team. Ozzy tried to help after 40 minutes of waiting but it was too late at that point. read more

Came with my friend to swap his exhaust and Ozzy got the job done. He was super cool, really nice and friendly. This guy was the honest and most genuine mechanic I've ever met. 5 stars for this guy!! The shop was also clean and everything was up to date. read more

Master Mufflers - Ozzy got us in and out under 35 mins and gave us the best deal in town. - Auto Repair Near Me - Van Nuys, California

Dual Catalytic convertor replacement for 2002 Toyota Sequoia after they were stolen overnight. Called muffler places and got blah blah service information or none. Talked to Ozzie at Master Mufflers who actually replied to what I was really saying and feeling at the time. I was HOT!!!! Then we talked about the car and what he could do. He was to the point. His prices were very reasonable and he promised me my car around 2pm ish that Saturday. He called me at 2:38pm to tell me my car was ready. Simply Awesome Service! Par excellence!! read more

Incredibly helpful and friendly. Took me in as a walk in and helped me fix a headlight unit that was extremely difficult to access, and didn't charge me anything outrageous. read more

Ozzy comes through again. Just had an engine replaced in my wife's BMW, she is happy. I have to say something about Ozzy's one star reviews. First of all you cannot please everyone, second I don't think those one star reviews gave Ozzy a fair chance to do right for them and third those guys only leave people one star reviews, check for yourself. Some people look for a problem just to leave a one star review, one of the guys writes novels for his one star reviews, who has time for that? Anyway, thanks Ozzy for keeping my family on the road, and safe. read more

Master Mufflers - Auto Repair Near Me - Van Nuys, California

Ozzie, Guy with the beard!!! Charging me 200 dollars to get off his chair to take ten steps outside his establishment to give me a paint estimate. Mind you, I assured him this was a job my insurance was covering and that I needed a paint estimate to show them. 200$$ for him to write it up. He insisted and wouldn't budge. Guess I should be in the estimate business like Mr Ozzie, this guy is charging this much to write something up. Come on man!!! Bad energy, bad attitude. read more

I was so happy with the work Ozzy did on my Focus ST. I got an MBRP bolt on exhaust installed. Ozzy was very friendly, welcoming and and got to work fast. I would most definitely recommend this shop, this is my second visit here. Thank you so much Ozzy!! I'll be seeing soon. You are the true #MasterMufflerShop read more

Master Mufflers - Auto Repair Near Me - Van Nuys, California

Thanks Ozzy and team g For the great service and parts. Is à pleasure doing business. read more

Really should be 0 starts They replaced my brakes and the light is still on They told old me to come back after I drive it a few miles and it should go off When I came back to say the brake warning light is still on his respond was- you need to go to the dealer because I don't have a equipment to reset the light. What?!? Now I need to pay the dealer to service my car after I paid full price for brakes replacement Very unprofessional read more

the customer service is garbage the guy got mad at me and told me "go tell your mom" disrespectful and bad customer service.

Don't bother calling, the customer service is garbage. They get mad if you come in with an amount quoted even if its their own quote haha. I asked how much an engine swap would cost & he said for you $1,500 because youre a good customer. Im like ok bet sounds good... Today I called for that same quote & they're like "then get them to do it for that price bye.", EVEN THOUGH THEY QUOTED ME THAT PRICE. You cannot make this up they don't even let me ask any other questions just hung up immediately. Extremely unprofessional. read more

Without a doubt Ozzy is a Maestro, fair, honest, knowledgeable, no Bullshit, and above all that he is a genuine beautiful human being, I recommend him to everyone, hard to find someone in this business you can actually feel safe with, thank God there is Ozzy and Master Muffler, thank you Guardian Angel because out of the blue you pointed me to Master Muffler and Maestro Ozzy. Willie read more

I came here to fix a bent rim and he did an amazing job!!! It wasn't Oggy, it was some other gentleman. We stopped by randomly with no appointment and he told us he can fix it within 30 minutes and he did! Life saver!!! Thank you so much!!!! Price was reasonable and service was amazing!! Now I know where to come and recommend people. Thank you so much! You made my day!!! read more

Obviously everyone isn't going to hit it out of the ball park everyday, but these guys will take the extra steps to do so or to put the pieces into place. They replace rubber gaskets with metal ones & find the most updated parts you should have! I can't thank them enough for the heavy lifting they've done to put me back on the dope lane! Muchos gracious amigos! read more

See all

Maybe ozzy was having a bad day. Walked in with a big concern and he could not take his eyes off his cel phone the entire time. Then he started answering the phone while we were in the middle of explaining our concern. His demeanor was low energy and kind of "I don't give a sh... about your problem. We will be looking somewhere else for help. read more

If you want an honest, reliable, affordable and trustworthy mechanic then this is the guy (Ozzy) to come to. His crew are top grade professionals. I have brought my personal vehicle and church van here for years and he always comes through with exceptional work. Ive had major work done on all vehicles and have never had a problem or an issue with the work done. All in all, its been a pleasure bringing my vehicle to him for all my automotive repairs. Shop around and you will see for yourself. One thing to point out is that he guarantees his work. So if anything goes wrong within the time specified he will fix it. read more

Master Mufflers - Auto Repair Near Me - Van Nuys, California

Ozzy is the man trust worthy honest fair price no bs 4yrs and counting rather take my new car to him to do the service! shop around but know Ozzy will do a great job and give you a great deal! read more

I went to Master Mufflers for front brake replacements and air-conditioning was not working in the vehicle. I am extremely satisfied with the work done on my vehicle. I highly recommend all my ladies out there take their vehicle in for service to Master Mufflers, Ozzy is no-nonsense and honest. This is a team you can def trust to get the job done right! I will def go back when my car needs an honest professional to work on my vehicle. THANK YOU MASTER MUFFLERS! read more

I hit my muffler while backing up into the curb and caused the pipe to bend. The muffler wasn't broken but it was making a rattling sound. Brought the car into this shop and was told that to save me some money the pipe was going to be reused. First cut it, bring it back to its original shape and then Weld it back on. The muffler wasn't cracked or anything. It was going to cost me $200. I told the guy I was going to get a second opinion. First of all the price was outrageous! I wasn't even getting a new muffler. The damaged was around 4 inches of pipe. I walked away, went to Luna's radiator and mufflers on San Fernando Rd. and got my problem fixed in less than 20 min. total cost $60! Don't recommend master mufflers they almost ripped me off! Beware. read more

Ozzy is the only auto mechanic I trust!!! He charges fairly and when he fixes something it's fixed. His team are on point when he's away. He runs a tight ship. - Jeff Byrd read more

I saved a ton of money going to Ozzy's shop. He's a very honest mechanic who takes care of his customers. I knew I was in good hands the second I got there! Will be back if need be! read more

My mom had work done on her car here recently and not only did the mechanic 'Josue' not do the job right, he was a total jerk about the whole thing & refused to take ownership for the crappy job he did. If you're looking for a reliable, trustworthy mechanic, save yourself time & money and please look elsewhere. read more

took my honda civic for stolen cat, he took care of my cat in 2 hrs and out of there with no hassle. highly recommend it ! thank you again!!

Ozzy did some great job on my Jeep Wrangler. He was very honest, kind, and left my car In great condition. I will definitely come back. I recommend him to anyone! read more

One of the best and honest mechanic shop's I have known. They know their job pretty well. I have taken my 2008 BMW 335i to them for past year. They have fixed everything with a decent price. I recommend this shop %100. read more

So happy to have found an honest and decent mechanic! He did not only do a great job on my car, but his prices were very reasonable and fair! So far I've recommended him to three other friends and they are as happy as I am. Ask for the owner, Ozzy, respectful and very kind. read more

Super nice...muffler falling off my old VW Westy. Turns out the owner used to own a VW bus! Went to work immediately and a fair price. Completely happy. I would definitely come here again. read more

I purchased a car from Carmax. After a week my car started making some noise from the front end. I took it to Master Mufflers Auto that was close to place that I work. Ozzy introduced himself as the manager. I explained to him the noise from my car. He called his mechanic and they took the car for a ride but came back after 35 minutes or more which I did not like. Then Ozzy said that the problem is the from shocks and also the shim from the brakes are missing. I asked for a written estimate. Ozzy wrote an estimate for $1000 to fix the brakes and the front shocks. I took the estimate without having Ozzy to make the repairs. The next day I called Carmax and made appointment to take my car there in Burbank. They scheduled me for the following day. I took my car the following day and the service department told me to leave the car for them for at least 6 hours which I did. I showed the estimate from Ozzy (Master Muffler Auto, Inc.) to the Carmax manager and told him that I took my car for inspection and that Ozzy told me that the front brakes and the from shocks are defective and must be changed and it would cost $1000.00. I left my car with Carmaz to fix the problem. After I returned back to Carmax service department, the service manager called their mechanic who worked on my car. The mechanic told me that there was nothing wrong with the brakes and the shocks but he (mechanic) changed the suspension since the car still under warranty. Carmax mechanic said the reason that the Master Mufflers Auto said that Master Mufflers Auto want to make money and that is why they told me that the breaks and the shocks were defective. Carmax mechanic said after you drive you will see that there is no more noise. I took the car and drove it and in fact there was no more noise. The Carmax invoice also showed that there was no charge and that Carmax gave me a one year warranty for the suspensions that they changed. I never trust Ozzy and their facility - NEVER - One more thing I found out that my friend also took his VAN for minor fix but when he took his VAN back he found out that the engine was damaged by Master Mufflers Auto. My friend said that he never recommend Master Mufflers Auto to anyone. PERIOD. read more

I cannot fully express how refreshing it was to be recommended by another mechanic to see Ozzy and his guys. The service and fairness and communication was the best I have ever experienced!! Not that I want to have any more repairs, but if I do, I know where I will take my car. Thank you again, Ozzy! read more

I've had a ton of mechanics in my long years of driving. Never had one like Oswaldo. Not only is he scrupulously honest (the Subaru dealer always claims the car needs more than he does, and Oswaldo's always right); he's always consistently reasonable in his pricing. My recent 15,000 mile service was about half of what Subaru would've charged me (and he cleaned my fuel injectors to boot). Simple, clean process, and good people all around. A rare find. read more

Stay away from Master Muffler very dishonest, I was charged for a part that was never replaced. Ozzy will keep replacing parts until he gets it right. Stay away! read more

It's ah' family here not owners & employees. This is why you get the best service here. They treat you like they know you and that's what we need now days. I've been dealin' whit Ozzy for well over 15 yrs and there is a reason why. Good service, good prices, good atmosphere and a good location. I dare you to come down and see what I know. I'm old school and when you can find a place that does it all why go somewhere else. Start out with an oil change and you'll see........... read more

I came in and was told to wait while ozzy and his employees stood around and talked. Then when I was brought in I explained the problem and the solution I would like, which is a simple fix to a simple problem. Ozzy kept trying to put his own fix on the problem which was completely unnecessary and more expensive so he could make a quick buck off me. He then walked away three times to answer calls and talk to people walking in. When I told him I have to go to work soon he said "I told you the fix for the problem you're just wasting my time" yea no. I told him to do as I asked. Take my car off the lift and I'm going to leave. I asked what I owed (which should have been nothing since nothing was fixed but instead) I got charged $40. Not looking to fight with people I just paid and left. I will NEVER come back to this terribly managed exhaust shop nor will I suggest it to anyone. Buyer beware. You WILL get overcharged and you WILL be treated like your business means nothing. read more

Finally, a mechanic who's one of the good guys... fair prices, honest assessments, execellent work, and one of the cleanest repair shops you'll ever find. I've been taking our vehicles to Ozzy for several years now, and eventhough we no longer live near Ozzy's shop, I'm happy to make the drive whenever we need work done on our cars. I can't recommend Ozzy and his team highly enough! read more