Chimney cleaning Would not give quote over phone but eventually said they would inspect and give price complimentarily. Then never showed up read more

Had masters Air Duct Cleaning (Jacksonville, Fl) out this morning to clean the dryer vent in the house we just purchased. First, he wanted to "up sell" me for a bunch of stuff I really didn't need (he checked the AC unit and talked about all the stuff he recommended that I needed to do. He didn't know the unit was only 6 months old! Then, he proceeded to do the job he was hired for. After completion, the technician stated, it's all clear (also sent me a text stating the same). Before i installed the dryer, ichecked. It is completed blocked! Sent the tech a message and he stated it was blocked from the top and it was a different process and I should call the office to schedule an appointment. Called the office and currently awaiting a callback. What part of "clean a dryer vent for $149" did I misunderstand? read more

Master Air Cleaning - Air Duct Cleaning Near Me

Do not use this company! They are dishonest. They damaged my house and are trying to get out of repairing it! Also the "service" they provide does absolutely nothing! The camera inspection is NOT done with a proper scope. Instead they cut a big hole in your duct and stick their iPhone in there and snap a picture. They didn't want to tell what the ingredients are in the stuff they spray in the vent. My daughter is allergic to citrus, a common ingredient in cleaners. Finally the tech showed me a picture of the bottle and I called the company who makes it. One of the chemicals did contain citrus. I hope they used the correct one. They also scratched my brand new laminate flooring with the machine, bashed it into the stair railing and spilled their black adhesive on my brand new ivory carpet! read more

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if I could give zero stars I would. Horrible company. Tried upsellIng me on AC mold cleaning an acted like I was going to die if I didn't do it. Did a half assed job on what they did do. recently, I went up in my attic and found that my dryer vent duct was taken apart coming out of the attic floor going through the roof. I looked down in it, and it was completely dirty and untouched so I paid them to clean it and they did not. they've left it open and I just realize that six months later. I called the office to ask them to come back and finish the job and the rude lady on the phone argued with me saying that what I paid for was simply a clean from behind the dryer and not in the attic. I was there the day they did the work and they never went in the laundry room and she argued that with me. Do not hire this company. There are plenty of other options, choose any of them. read more

I called after getting a flyer for a $75 air duct cleaning that claimed vents would be cleaned and vacuumed with camera inspection and organic deodorizer. They came in and set up a vacuum attached to the kitchen vent. Took a picture in the vent and explained that this would only get loose dust and will not touch "sticky dust". To get the brush and vacuum in each vent (10 total) would be $790. Then add the return, furnace, sanitizer and deodorizer would total $2113 plus tax. Over $2300! I told them to get lost! False advertising! Low price just to get a foot in the door! read more

Master Air Cleaning - the flyer that comes in the mail. - Air Duct Cleaning Near Me

Zero stars if could. Tech was incompetent. Didn't believe a word I said. Everything was bad according to him. He was cleaning my bathroom fan vent, not the dryer vent. Asked me if I was sure at least 3 times. Yes, I had them installed. And every other duct and vent cleaning we have had on the property happened on the roof, not the side wall of the house. He said "I know what dryer vents look like and this is it." Umm, nope. Still the bathroom fan. Guess what, he found it. On the roof. Above the laundry room area. He couldn't understand why there are two vents coming out. One is dryer. One is fan in the laundry room. Told me my dryer is a gas dryer. No it isn't. We don't have gas. "I know these machines. This is a gas line. Why is it connected if it's not a gas line?" Sir. No one in this neighborhood has gas. There are no gas lines in the area. That is a water hose because the dryer has a steam setting. Then when he actually started to clean the vent, I believe he damaged it. On purpose or not is up to you to decide. It wasn't very clogged to begin with. We had it cleaned a year ago. Now the dryer is giving us an error code it has never given us before. It is 95% clogged. That man would've burned our house down if we hadn't gone in the laundry room to check. It was 100degrees in there and the clothes felt like they were on fire. All this is new since his "cleaning." He still hasn't returned our money yet. A better company is coming out tomorrow. With cameras. I'll be interested to see what he did to the insides of my vents. Both the dryer and the bathroom. Run for this hills. This place is such a scam. read more

Had the air duct cleaning special from a community magazine. Got me scheduled within 5 days. Gentlemen came in, explained everything, and got to work. Changed my air filters and performed an inspection of both ac units. Found mold and showed it to me. Wrote an estimate in seconds. These guys were great. Pfl, TX area. read more

They communicated the show up time and gave me a heads up. The crew was friendly and informative. I had this service before with another company and they tried to up sell me into other stuff and made it seem like it was a dire situation. These guys didn't do that. He offered an extra service but he was not pushy and demanding. They showed me what my vents looked like and they did a great job on the dryer vent. They even changed my air filters for me. They were quick and courteous. I was very happy with the service I got. read more

I had an appointment with this company they suppose to come clean the air duct in my house at 3:00 pm on June 30, 2022. They never came or called. I will never recommend this place. I was forced by the system to give it at least one star but I didn't want to give it anything because it doesn't deserve it read more

This is a SCAM!!! If you are like me you were probably lured by a promo for duct cleaning for about $100. The promo IS in fact too good to be true. I had them service my home because my child and wife have bad allergies. Two weeks later and their allergies are worse than ever so I inspected my vents because I just had them service for cleaning by these clowns. Their intention was never to come in and do a job for $100. They want to come in and look at your heating and cooling unit so that they can upsell you into higher priced services such as mold treatment or something else. They never took the time to clean out anything. My vents are still dirty and it doesn't take a hard look to notice the bad service, you can visually see the dust by standing on the floor and looking up at the vent. Here is how the experience takes place: the come in their Noble branded van which should of been a red flag because I initially set up the appointment with Master Air Duct Cleaning (the first bait and switch). Master Air Duct Cleaning must have subcontracted the job to Noble. Once they got here, they didn't even look at any of the ducts or vents or pulled out any equipment, they asked to look at the heating and cooling unit in the attic - their main goal. In the meantime they are discussing among each other in a foreign language. One of them will be the main communicator with an endless barrage of compliments telling you how awesome you are. Caution -- he's buttering you up. Once you're buttered up, he'll make a call to supposedly talk to his boss for a quote. Once I told him that I am not paying for a $2000 job for mold treatment, which I paid for last year he moved to a downsell. I ended up paying for some chemical treatment even though my gut was telling me that I was getting scammed because my kid and wife were suffering. Well, I should have listened. Have you read this far NOBLE or Master Air Duct Cleaning? If you have call me ASAP so that we can work something out. Until you do, this review will remain. You did a terrible job. Thieves - come fix yourself!! read more

SCAM ALERT! Responded to an ad mailed to us by moneymailer.com advertising $75 Chimney / Fireplace cleaning. The person on the phone took the order for $75 and we waited until our scheduled appointment. The technicians (contractors) arrived this morning and said, it's $75 per story (on our two story home), so without any mention of this in the ad or when the order was placed, they doubled the cost of our service. The contractors said they'd wait outside and call the office, but I just watched them drive off. When I spoke with the company, the woman stated they tell everyone it's "per story" when they book the appointment and it's my "opinion" that failing to disclose this policy on the ad is deceptive. Decide for yourself. read more

Master Air Cleaning - $75 to clean your chimney? No mention here of how it might cost more. - Air Duct Cleaning Near Me

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Horrible, the coupon is a lie and the service they say they will provide does not happen. The technician was late, did a quick inspection, and told us what was NOT included. Total waste of time and money! Then he tried to schedule a "Side Job" saying he could do it for less on his own time. We actually decided we would do this with Jesse and he said he would come back on Saturday to Clean the Air Ducts. He gave us a quote and did not show!! We were going to pay him $1,000.00 and he was a no-show. He lost money. read more

The tech arrived about an hour early and performed the services. I couldn't say if he did them right. I did want to note that this company advertises under a different company name, Endless. Endlessadc.com I wouldn't have known to research Masters ADC. ​ read more

I should read all these true reviews before called this company a couple of days ago. one man showed up and placed a big vacuum that even has tearing on hose on one vent in the living room about 25 minutes and I did not see any dust passing down to the vacuum. while vacuum was running, I opened vents for ac filters, all the dust were dropping to the floor, nothing was sucking. He charged me $89.00 for that. He also lied to me that he checked inside of ac vent which didn't have any access into it and showed me someone else's pictures of dirty and moldy one. Of course he asked extras, I said no. I felt I'm scammed. Never again with this company read more

Spent 244.00 to get vents and fireplace cleaned. Was told by the tech. that I had white mold and it could be removed for an additional 560.00, however the recently purchased house was tested for mold as part of the inspection process and there was none. As advertised there was supposed to be unlimited vents cleaned and a camera inspection. My contractor let me know that vents were not clean and there was still debris in them. I contacted the company multiple times and was told a manager would get back to me, which never happened. Do not use this company. read more

Had a good experience with Masters Air duct Cleaning this morning. First they were responsive and were able to schedule me quickly. Then, Aldo arrived when he said he would and did a really good job of taken care of the chimney sweep. He answered all my questions and helped me feel safe in my home. I am glad I chose Masters Air duct cleaning. Thank you Aldo! read more

BUYER BEWARE! Very disappointing. Responded to an ad mailed to us by moneymailer.com advertising. I called to try to schedule a coupon that I received for $65 for Dryer Vent Cleaning. I was told it could range from $65-$300 depending on my vents and that was just to place a 10 foot snake (not to Vacuum!). The lady who took my call was not helpful or friendly at all. Not thank you! False advertising! read more

I just wanted to write this review to let others know that Masters Air Duct Cleaning is a "shyster" organization that uses fraudulent, unscrupulous and deceptive methods of operation. That's probably why their rated so poorly on Yelp. I made an appointment on July 17th for a so called "Special" for $149.99 for the Air Duct Cleaning and the Dryer Duct Cleaning special. I asked the operator would there be any other charges and she said "no". The only other charge would be if I had 2 separate a/c units. When the technician got here, he explained that he only does "ONE" air duct for the whole house and "ONE dryer air duct. Even though he tried to cover the vent, there was dirt and dust all over my floors, dining room and kitchen. Why would he choose a vent in the dining room adjacent to the kitchen? That was one mess to clean up. The technician told me the A/C duct was clogged on the roof and that would be another $375.00 in addition. I was pretty shocked and upset, but later he came and told me it was OK because he got the clot and lint out of the vent and it didn't need the $375.00 service and I gave him a $30.00 tip. Today, for the first time I used the dryer and can smell smoke, I turned the dryer off and called Masters Air Duct Cleaning. The operator left a message for the Supervisor and the operator Rhea called me back and said the Supervisor said the technician did not clean the Dryer Vent and did I want to pay $375.00 to have it done? The technician told me he got the lint that was stuck out of the dryer. That's why I gave him a $30.00 tip. I will make sure Sun City West and Sun City Grand know about this company and their shenanigans. I only wish I had read Masters Air Duct Cleaning's horrible Yelp reviews before I got duped by them. read more

They do not explain how it really works, I was making I asked all the questions before appointment and is definitely not what I wanted but customer service clearly said it was going to do the job. Horrible read more

Tried to up sell me from the moment they walked in the door and for 112 dollars they only vacuumed the ash out and took some photos then left after I told them i only wanted the chimney cleaning. They even left the fire rack on the floor read more

I responded to an ad for dryer vent cleaning for $149. The guy came out and cleaned out the vent and then talked me into letting him clean out my house vents for an additional $50.00 He went up into the attic and after about two minutes came back with a picture he purportedly took in my attic, although the picture he showed me had a large stone supporting a hot water heater. I pointed it out to him but that picture wasn't of my attic he assured me it was and I didn't recognize it because of all the mold. He then said he could clean the vents and put a disinfectant in there to kill the mold. It took him about 10 minutes to clean the vent and I think he just sprayed air freshner in the vents. I got scammed for $848. read more

Scam. Buyer beware! I should've checked here first. I responded to one of their flyers stating the specials they were having. I called for more info and was told by their customer service rep that they were going to do everything I needed and it was covered in the special. I booked air duct cleaning, dryer vent cleaning and chimney/fireplace cleaning. They (2 men) showed up late. In an unmarked van and not wearing any uniforms or company wear. One kept me distracted while the other one went to work. He "cleaned" my fireplace, dryer vent and fireplace in under 20 minutes! When I questioned him about that he tried to up sell me by saying that this call was only an evaluation to see what cleaning they would recommend for me. Of course they recommended close to $4000 worth of cleaning. I told them I had spoken to their representative and she had assured me I was getting the full cleaning package. He basically called her I liar and said she didn't know what she was talking about. I had to pay $150 just to get them to leave. I had to give one star to post this but they don't deserve even that. read more

How low can you go. I contracted with Masters Air Duct Cleaning, August 19, 2022 for Air Duct Cleaning and AC System Disinfection. Disinfecting treatment was to be good for one year. This service was essential as a preventive treatment for respiratory infections and allergies I suffer with. However; in November 2022 a diagnostic inspection by an AC repair service showed an acute infestation of mold. To date Masters Air Duct Cleaning has refused my phone calls. I paid $361.20 for this scam not to mention the added damage to my health. read more

I had one of the Masters Air Duct Cleaning techs come to our home in ponte vedra fl about three weeks ago. The tech was Eric and he looked in our furnace and right away said I had quite a bit of mold all over inside furnace. that scared my wife and I because my wife has been coughing a lot lately. he also told us how bad our ducts were and to clean and fix everything would cost around $2300.00. I since then got couple other companies out and both said there was no mold in furnace and ducts were fine also. I called management but no one returned my calls. just trying to protect others out there, so they can make there own decisions. read more

Completly misleading. Purchased an air duct cleaning and all they did was hook a vaccum up to two vents and tell me it would only get about 5% of dust out and tried to upsell me on an actual air duct cleaning. Charged $200 to clean 5% of the dust out??? What a scam. Was told a manager would call me but never did. Avoid this company. read more

Same here, should have read reviews first. Had the coupone from the mail for fireplace cleaning, $65.00. Well, at first the tech was nice, went through the recommendations, some I knew already that would need to be done. But, when I rejected the recommendations because honestly I just don't have the money at this time to shell out $1000 plus, and I just asked the for cleaning, sure enough only "1 stick." No one said that's all you get, my house is only 1 story, so how hard it is to connect 2 or 3 sticks more? I don't know, but whatever the charge, that's too much since all you are doing it screwing them together to go up further. And as I asked for a receipt, never got it. DONT USE...... read more

Horrible, Not a good company to work with. I ask for air duct cleaning and a shallow vent , he billed me for deep cleaning. He did not clean the AC unit yet he billed me for cleaning the AC unit. I have my AC and Heating company that check my unit twice a year. I did not ask for a warranty yet l was suprised to see a charge for warranty in the invoice. The technician alter the cost of the work to add up to $1,900 after he left my house. read more

We hired this company to check and clean our air vents, but they ended up going into the attic and claimed to have found mold. They then use scare tactics to get you to buy into using them to clean the mold and spray (a potent) chemical to destroy all mold in the home. Two months later and everyone in the house has been sick (either from the chemical sprayed or the mold that is still present). More money has to be forked out to hire an actual specialist. This company does not stand by their word. Terrible customer service too. read more

I had to give this vendor one star to be able to post this review, but I would not give them any stars for the service that they provided. The technicians from Masters Air Duct Cleaners said they would "Sanitize" all of the heating ducts (air registers, HVAC vents, etc.)in my main house. In addition, they were supposed to clean the chimney in the same house. They quoted me almost $1,700 to do the job. When they arrived, I gave them each $100 cash as a tip and asked them to do a very thorough job. After the Technicians were finished with the Chimney and "Sanitizing" the ductwork in my main house, I asked them to clean the vents on my guest house. While they were doing that, I removed a few of the vent register covers in the main house to see how well they had cleaned the ducting. It was immediately obvious they had not really cleaned anything. Additionally, the chimney was not cleaned at all. I've had two separate Chimney Cleaners look at the chimney since then and both said it needed to be cleaned. Obviously, I was taken advantage of by this outfit. Fortunately, I can recover financially but I am concerned that they will (or are) milking families for incomplete/unperformed/unnecessary services. Steer clear of this vendor. read more

Got a coupon the mail and was about to get on the phone and call when I read all the terrible reviews on YELP. After reading these reviews I decided NOT to do business with them. read more

I was quoted 75$ to have a roof dryer vent cleaned. Jesse arrived on time stated that the vent was inadequate and the cap needed to be replaced and resealed. Then after 2 lint balls and same vent never replaced 513$ was charged when I confronted them nothing was done about the charges. Beware see before and after pics. Then Jesse stated next year you only pay 75$. Scam !!! Avoid this business. I was also supposed to have toilet exhaust cleaning in the same 75$ quote tech knew nothing about it total scam !!! read more

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A job very well done. Staff really knew what they were doing and more. Cared about quality they provided and were efficient and honest. They took the extra mile when they saw I cared about clean vents and they went outside to make sure one of them had the extra cleaning that was extremely dirty and needed more attention. Went out of their way to do a great job. I took a video of their hard work but unfortunately could not download a video on reviews. read more

Master Air Cleaning - Air Duct Cleaning Near Me

Buyer Beware! This company mails out coupons that advertise discounted prices for air duct cleaning and chimney cleaning. Do not respond. They have no showed on booked appointments twice. I had to call three times and threaten to contact the owner of the company before the technician, Jesse, called me. He never apologized for not showing up to our scheduled appointment, rescheduled an appointment for the next day, and began telling me that he would probably have to perform additional services at further cost to me. He never showed for the rescheduled appointment and never called. They claim to be a 5 star rated company on their mail outs. As you can see, this is false. I wish I had referenced this site for reviews before I wasted two days. I strongly recommend that you NOT do business with this company. read more

I needed to get my dryer vent cleaned out and came across coupons in one of those coupon booklets. They had a special for air duct and dryer vent cleaning. I convinced my neighbor to get hers done with me so that this company would have two appointments in the same area. I was contacted the day of my appointment and I responded asking the technician to please let me know when he arrived. I was trying to head off the doorbell being rung and my rescue dog becoming anxious. The message was ignored. A word of advice, if you haven't had your dryer vent cleaned in a while, get a quote and work with the technician before the work is started, otherwise, you may have to make a decision that can cost you. Also, don't do it on a rainy day as the humidity level can be high. This was something that I did not do and things did not go as well as expected. The technicians started working on the dryer vent which goes to the roof. After working on it for a bit, I was told that it was going to need a deep cleaning because I had a clog. Did I want to go ahead with the deep clean? $180 and this is the discounted service fee. Regular service fee is $320. Well, the vent was now thoroughly clogged and the work was going to have to be done. I asked about the $155 service fee on their website but was told that it was their basic cleaning and I could not have that price. I was a little surprised because their dryer vent/air duct package was $99. I was charged $75 which was the coupon discount price for the air duct service by itself to which they only used a machine hooked up to one of the ducts. Nowhere on their website does it say anything about basic cleaning or does it show the more expensive charge for the deep clean. Will I recommend them? I will leave that up to the reader. I just know that I will do my homework before hiring another home service, coupon or not. read more

DO NOT USE THIS COMPANY!! I received a coupon in the mail for a good deal on air duct cleaning. It was very difficult to locate the business online. Unlike the coupon said, I could not find 5 star reviews. I set up an appointment anyway because we need our air ducts cleaned. Our appointment time was 12-3pm. They sent a text message to confirm the time and stated to reply if we needed to contact them. I sent a message at 1pm asking when the workers would arrive. I received no reply. At 2pm I received a call from the company, they said another job was taking longer than expected and they had to reschedule my appointment for the following day. By this time I had been able to locate the business on Yelp and read other reviews of poor service. I told them I no longer wanted the service and to cancel my appointment. Within 10min they started calling me... 6 times!!! They said the manager was available to be at my house around 3/3:15. I told them to stop calling me and to not come to my house. read more

Was going to call and schedule an appt but after reading the reviews, I decided to save a headache and use another company.

First time that i really enjoy from air duct cleaning. The technician was very professional . He explained me everything step by step and we had good conversation I did tip him very well . I love the idea he come ready with all the equipment and start to work at the time we set . He did call before to make sure I'm home . They have few people who Speke Spanish , English , French Very inteligente workers . Thanks for the service and you guys don't forget tip after the work done read more

Beware of this company. They do not clean vents. All they do is clean one grill and try to up sell you by telling you that there is mold in your system and for $2200.00 they will clean it out for you. They stole a high intensity flash light and a set of ear bud from the kitchen counter. They are a scam !!! If there were negative stars I would have posted them. read more

I saw a coupon for $98 to get my air duck clean. I made the appointment, and the rep said the tech will call you when he's 30 min away. The tech never called and showed up at my house. He claims they didn't tell him to call before he came to my house. The technician came and set up the air presser in the middle of my home office. He hooked up the hose to the air vent which he said would suck the dusk from all the rooms. The hose was hooked up for 25min, and the tech said he was done. I asked the tech about vacuuming the vents. He half vacuumed the vents and did not do a good job. I pointed out where dusk can still be seen. He vacuumed it again reluctantly. I asked the tech about this one vent. He said the coupon does not include that vent. The tech said he would check the return vent but, it is an extra cost. He checked it and showed me a picture of a lot of dust. Then he showed me another picture of how clean it would be when he cleans it. He wanted to charge me $250 more to clean it. I told the tech never mind; I'll get someone else to check it. The tech then said he would do everything for $230. I agreed. This guy literary spent 12 minutes cleaning all the dust he claimed was in my returns. I asked the tech to take a picture of it so I can see how clean it is being that he only spent 12 minutes cleaning. The tech got very defensive and said I took a picture already "what you don't trust me", I said no, because it's no way you clean all of that dust from the picture you show me in the little time, plus not much dust was on the floor. I told him I wanted to see him take the picture. After arguing with me, the tech finally took the picture that was still dusty and not clean. The tech said he did the best that he could do. His best was not expectable. I realize now that the picture of all the dust the tech showed me was not really mine. It was a picture he already had in his cell, and he was going to show me the picture of the cleaned vent that he initially showed me too and pass it on as how clean he made my vent. He wouldn't clean the vent as asked. I recommend that all customers, watch what the tech is doing so they can't pull a bait and switch just to charge more money. I do Not recommend this company!! read more

We had them out to clean dryer vent and house ducts. Dryer was working great before they came. Afterwards it was super humid and not drying. Called and sent pictures of the gunk that was coming out of the dryer vent outside. Asked that they come back out. They were going to schedule us 4 days out. I said that wasn't soon enough that we needed it fixed. Talked with Eli. He said he would check and call back. He never returned the call. We had spent over $2,000. with them having ducts cleaned and sterilized. We then spent four hours cleaning the dryer vent ourselves. read more