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    Honest Air Care

    4.6 (161 reviews)
    Closed • 7:00 am - 7:00 pm

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    Reviews With Photos

    Dirty coil filled with cat and human hair.  looks like carpet
    Paula M.

    Where do I begin? My husband and I moved into a 57 year old remodeled Arcadia home after living in NE Scottsdale for 21 years. The first month was great but then my husband began to get sick the second month. The day after Christmas 2016 both my husband and I became very sick,(sinus congestion, chest congestion, ear congestion and sore throats) long story and 4 rounds of antibiotics (December 26 to March 1) Late one night we found out that the previous owners had cats (we are highly allgeric to cats) That evening(8:30pm) we emailed Honest Air, Brandon responded immediately with a quote. The next morning we hired them letting them know it was an emergency and needed them out that day. Brandon was understanding and very sympathetic he stated Lance would be over between 4-6pm Lance called said he was early and promptly showed at 3:20 and began. Lance was professional, knowledgeable and patient with all the questions we asked him. We can not thank Honest Air Care and Duct Cleaning enough we paid what they quoted us, they were on time and professional what else can you ask for especially in an industry that gets a bad wrap. On a scale of 1-10 and 10 being the worst the house coils were a 10+ Right after the service you could tell the air was crisper, thinner and smelled fresh a day later the air feels so clean and fresh. We found out that inside/outside coils need to be cleaned every 5-7 years and especially after a remodel or if you are moving into a house and don't know the history. WE HIGHLY RECOMMEND NOT ONLY HONEST AIR DUCT BUT LANCE. I will be letting everyone know what a great job they did. Make sure to check out the pictures.

    Anne-Marie O.

    My AC went out again and once again, I could count on Alex to get someone out to fix it right away. I thought for sure it was going to need replacing since it quit twice in 2 months but it was just a clogged condensation line. They had to go to the attic to fix it when it was 105 - ew. But he was happy to do it. Only charged me $50 for the service call. Thanks again Honest Air Care!!

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    I have used them for several years for my business never had any problems. We always use the same person

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    Review Highlights - Honest Air Care

    “Setting up the appointment was extremely easy and convenient and Lance, who came and cleaned our air vents, was very professional and clean.”

    Mentioned in 43 reviews

    Read more highlights

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    After a recommendation of a good friend, we reached out to Biltmore Mechanical to see if we could…read moreget a second opinion on our AC unit that stopped working abruptly! They came out the same day to just look at the unit and automatically found a leak that was causing our AC to not work. They were able to give us a few quotes so we could choose what we wanted to do at this point. They were extremely kind and worked very hard in the AZ summer heat to fix this leak within a few hours! Very grateful for them and their quick response!! I will absolutely recommend anybody to utilize them.

    Cool Zone Air Conditioning & Heating - Carrier Split system installation

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    I had an outstanding experience working with Cool Zone Air Conditioning & Heating. Dakota, Byron,…read moreand Tyler -- the incredible "three amigos" -- went above and beyond to help me during a very stressful situation. After a severe power surge at Desert Mountain, both of my Carrier heat pumps were completely blown out. With outside temperatures reaching 104 degrees, I was in a difficult position. The Cool Zone team immediately took action. Within just three days of ordering all necessary parts, they had everything installed and fully operational. Their work was nothing short of meticulous. Every part fit together perfectly, like a carefully assembled puzzle. Their professionalism, strong work ethic, and calm, organized approach turned a potentially terrible experience into a seamless, stress-free transition. I deeply admire and appreciate the service they provided. Thank you, Cool Zone Air -- well done to the entire team! David Smith

    I am surprised at the amount of great reviews for this company. My experience was the complete…read moreopposite. I called Cool Zone because they were authorized to perform warranty repairs on my ac system. The tech found that the compressor had failed and needed to be replaced. He confirmed the unit was still under a parts warranty so my cost would be the labor and new freon that was recommended. He quoted $3,300 for 4 hours of labor! Then said if i purchased a maintenance plan that covered 2 visits for both of my units it would be cheaper at just under $3,100. What? That doesn't make sense. You Buy a service plan and pay less ?!! I expect that the "maintenance" is not intended to take care of the units but to give them 2 more opportunities to overcharge for additional services. I was told they would check availability of the compressor and his office would call me the next day. I was charged a $89 diagnostic fee. I told him his office told me the fee would be waived for repairs over $300. It was obvious to me that he had no intention of sharing this policy with me and said he would discount the repair bill after the work was done. I heard nothing more from them. It has been 2 days. After looking into his price I was told by 2 different companies that the quote was at the high end of the range for a unit that was NOT under warranty. I did not share this quote with either of these companies until after they priced the repair. Both told me the same thing and both quotes were competitive. A different factory authorized business is repairing the unit including line set cleaning and new refrigerant for $1,800. This is a predatory business overcharging people that are stuck in the AZ heat with a broken ac unit. They say a sucker is born every minute. Dont be a sucker! Stay away.

    Honest Air Care - hvac - Updated October 2026

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